Anders Haals's presentation on Business Activity Monitoring (BAM) with Nagios. The presentation was given during the Nagios World Conference North America held Sept 27-29th, 2011 in Saint Paul, MN. For more information on the conference (including photos and videos), visit http://go.nagios.com/nwcna

3. Sweden

4. Presentation

5. Business activity monitoring The goals of business activity monitoring are to provide real time information about the status and results of various business related operations, processes, and transactions. The main benefits of BAM are to enable an enterprise to make better informed business decisions , quickly address problem areas, and re-position organizations to take full advantage of emerging opportunities. Wikipedia

7. Business processes

10. Business events has dependencies to other events

11. Service capability relates to multiple events

12. BAM is not Business Intelligence - or is it?

14. Too late to fix problems

15. It's not an IT-OPS problem

16. Not a BI issue - lack of real-time

17. Low surveillance maturity in the business OPs

18. Applications lacks business surveillance

19. Technical SLA

22. Process correlation not understood

23. IT resources utilization correlation to business operations

25. Organization

26. Monitoring technical infrastructure environments

27. Static thresholds

28. Shipping & forwarding example EVENTS SHIPMENT INVOICE

29. BAM boils down to Volumes Rates Errors

31. Databases

32. Files

33. Email

37. Composite metrics #INVOICE #SHIPMENTS INVOICE RATE

40. Solution Nagios + bischeck

47. GPL 2 license

48. Alternative dashboard

50. Proactive vs reactive

51. "IT-blindness"

52. Correlate IT and business utilization

53. Understand business dependencies

54. Business trends in real time

55. Meaningful SLA

57. Start small

58. Be tactical

59. Find a sponsor in the business OPs

60. Re-use all you that love with Nagios

62. Feedback is appreciated