The document promotes ShopTrak, a scheduling and customer relationship management software for automotive repair shops. It summarizes ShopTrak's key features for efficiently scheduling shop resources like technicians, bays, loaner vehicles, and customer appointments. It claims ShopTrak can help shops maximize revenues, optimize loaner vehicle use, improve customer service, and increase customer retention. ShopTrak integrates all scheduling and customer data in one system to replace non-integrated tools currently used by many shops.

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3. Scheduling Challenges Maximize Shop Revenues Optimize Loaner Use – Minimize Rentals Efficiently Manage Client Services Book Appointments Quickly & Accurately

5. Customer Service Challenges Find Earliest Available Dates for Services Greet Service Clients when they Arrive Keep Customer Contact Information Current Meet Promised Delivery Times

6. The Solution is… ShopTrak Schedules & Manages ALL Your Resources Replaces ALL Your Non-Integrated Systems Helps meet JD Power Recommendations Increases Revenues & Customer Retention

8. Scheduler View and book available time for ALL your shops in one place.

9. Accurate Shop Time Scheduling Schedule ‘Actual’ Job Hours – Not ‘Billable’ See Available Shop Time a Week at a Glance Account for Holidays, Training, Everything! Multi-Days – Multi-Shops – One Appointment

10. Precise Courtesy Vehicle Tracking Book & Track Loaners by Type Handle Multi-Day Loaners & Carry-Overs Remove Loaners from Fleet for Maintenance Book Loaner & Appointment Simultaneously

12. Scheduler The ShopTrak Scheduler lets you book an appointment time, courtesy vehicle and valet ALL at once.

13. Powerful , Versatile Scheduling Schedule Specific Times & Limits for Waiters Manage Valets, Shuttles, Car Washes – Anything! View Every Resource for a Week-at-a-Glance Meet JD Power ‘Within 3-Days’ Recommendation

14. Fast , Error-Free Scheduling One-Click Booking of Every Resource & Service Eliminate Accidental Overbooking Multi-Location Call-Center Features 100% Customizable to Suit Any Needs

15. Appointment – Client & Vehicle Verify Customer contact information right on the Appointment screen.

16. Boost CSI & Customer Retention Eliminate Customer Line-ups Coordinate Drop-Off & Shuttle Times Minimize No-Shows with Reminder Tracking Book Appointments for ‘Any’ or ‘Specific’ Advisor

17. List of Appt Reminders The ShopTrak Task List provides a list of all appointment reminders.

18. Stay Up-To-Date With Customers Verify & Update Contact Information Every Visit Enforce & Track Updates – Advisor Accountability Store Extra Info for Loaner Agreements, etc. Instant Access to R/O, Service & Promo History

19. Client Profile – Vehicles & History

20. Vehicle Record

21. List of Appointments The List of Appointments provides at-a-glance overview of the entire days activities - real time!

22. Track Jobs & Promise Times Track & Manage Promise Times With Ease Effective ‘Popup’ Follow-Up Reminders Status Screens Identify Potential Problems At-a-Glance ‘Live’ Overviews for Managers

24. Appointment – Check-in & Tracking ShopTrak monitors job progress, and alerts advisors about promise times.

25. Appointment - Services Book multiple jobs, in multiple shops over multiple days - ALL in one Appointment.

26. Promote Your Specials Manage Any Type of Promotion Track Promotion Acceptance & Rejections Promos Integrated Into Appointment Screen Detailed History for Statistical Reports

27. List of Clients Find customers and vehicles in seconds

28. Proven Results ShopTrak has contributed to AutoWest BMW being #1 in profitability for the past two years among Canadian BMW dealers. It can do the same for you.

29. The Bottom Line MORE Revenues from Your Shop LESS Expense for Courtesy Vehicles BETTER Customer Service & Retention GREATER Control of All Your Resources

31. Improve Your Business For a demonstration of ShopTrak and how it can improve your operation and profit, contact us: Phone: 1.866.4-UPFILE (487-3453) Email: sales @ upfile.com Web: www.upfile.com

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