The document discusses the European Standard Parking Award (ESPA), which is a quality assessment for car parks that evaluates 10 categories related to the design, management, operation and customer experience of a car park. It assesses factors like lighting, entrance/exits, parking areas, signage and more. Car parks can receive a Standard Award for over 50% assessment score or a Superior Award for over 60%. The assessment provides a comprehensive system and spreadsheet to score car parks in each category and identify ways to improve the customer experience.

1. Quality in Car Parks : The ESPA Award
Quality in Car Parks
The ESPA Award
Nigel Williams

2. Quality in Car Parks : The ESPA Award
What is quality?

3. Quality in Car Parks : The ESPA Award

4. Quality in Car Parks : The ESPA Award
What is quality?

5. Quality in Car Parks : The ESPA Award
ESPA is a Quality Assessment covering
• Design of the car park
• Management & Operation of the car
park

6. Quality in Car Parks : The ESPA Award
Can a customer:
• Find a space easily
• Park their car easily
• Leave their car & pick it up later with
peace of mind
• Pay for their parking and exit easily

7. Quality in Car Parks : The ESPA Award
• Lighting
• Car entry & exit
• Parking area
• Vehicle ramps
• Pedestrian access
• Security equipment, access
control, payments
• Wayfinding
• Comfort & Miscellaneous
• Energy & environment
Evaluation
categories

8. Quality in Car Parks : The ESPA Award
Lighting

9. Quality in Car Parks : The ESPA Award
Car entrance & exit : convenience and safety

10. Quality in Car Parks : The ESPA Award
Parking area : Easy to park

11. Quality in Car Parks : The ESPA Award
Vehicle ramps

12. Quality in Car Parks : The ESPA Award
Pedestrian access

13. Quality in Car Parks : The ESPA Award
Pedestrian access

14. Quality in Car Parks : The ESPA Award
Payment

15. Quality in Car Parks : The ESPA Award
Wayfinding & Signage

16. Quality in Car Parks : The ESPA Award
A comprehensive system of requirements and scoring for the 10
categories of facilities and services offered to customers
A self-calculating, multi-lingual Excel spreadsheet
Under performance in some categories (above the minimum level in
that category) can be compensated by excellent performance in
other categories
Standard Award
Total score > 50%
Superior Award
Total score > 60%

17. Quality in Car Parks : The ESPA Award

18. Quality in Car Parks : The ESPA Award
Mandatory Minimum Conditions

19. Quality in Car Parks : The ESPA Award
Summary Score Sheet

20. Quality in Car Parks : The ESPA Award
New ways to improve the Customer Experience

21. Quality in Car Parks : The ESPA Award
New ways to improve the Customer Experience

22. Quality in Car Parks : The ESPA Award
Thank You
Acknowlegements photos :
emel, Empark, Lyon Parc Auto, Nualight,
Q-Park, Parcus, Verizon, WPS.
The
European
Standard
Parking
Award