ServiceNow HR Service Delivery (HRSD) automates routine HR tasks, allowing HR professionals to deliver timely services to employees and reducing repetitive work. It enables employees to submit HR requests through an HR catalog, facilitating case management for various inquiries and processes. HR administrators can configure applications for surveys, knowledge articles, and document templates to enhance the service delivery experience.

2. ServiceNow HRSD
• In many company HR spends time on repetitive work like responding
to email, chat, excel to communicate with employee cases. Also there
is lack of centralized service catalog which employees can use to raise
case.
• So here ServiceNow HRSD helps HR professional and employees by
automating routine tasks and helps HR to deliver services to employee
in timely manner.
• For whom:
• ServiceNow Human Resources Service Delivery (HRSD) is used by
employees and HR professionals throughout the organization.
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3. HRSD
• After a ‘HR request’ is submitted via the HR Catalog, an HR application in
ServiceNow is used to fulfill those requests. HR Case Management is the collection
of all cases.
• HR cases hold the details of HR requests, such as requests for information, and HR
processes, such as onboarding. Users can submit HR cases through the HR
Service Portal, the HR Catalog, or manually with the new button.
• Example HR request
• An employee named Able wants to find out about the company’s leave policy. He
wants to discuss work from home policy.
• -Able submits an HR request asking about company’s leave policy and requesting a
meeting to discuss work from home policy.

4. HR!
• In the HR Administration application, we can configure the HR Applications.
• -Surveys - Configure the HR surveys like Satisfaction and exit surveys
• -Knowledge - Add and publish KB Articles
• -Document Templates - Manage templates
• -COE Configuration.