ServiceNow HR Service Delivery enhances corporate efficiency by creating a platform for employee experience. This platform empowers your staff to access the information, assistance, and tools necessary for optimal job performance. Read More!

1. ServiceNow HR Service Delivery:
Transforming HR into a Strategic Business
Accelerator
No matter the business, no matter the industry, employees are the pillar of an organization’s
success. They keep your business running, powering your day-to-day operations, and fulfilling
vital customer services. As such, organizations began emphasizing employee experience as a
powerful predictive factor of future success.
But how can you create an employee experience that drives success to your organization?
That’s the time when ServiceNow HR Service Delivery comes in handy.
Here in this blog, we will talk about what is ServiceNow HR Service Delivery, its benefits, pricing,
and how you can get started with it.
So, let’s get started.

2. What is ServiceNow HR Service Delivery?
ServiceNow HR Service Delivery is a cloud-based SaaS platform that helps businesses manage
their human resources tasks more efficiently.
Simply put, it is a one-stop solution for employees to get all the information they need in a single
platform ensuring employees feel supported in the workspace.
It is built on the Now platform allowing seamless integration with other products of ServiceNow,
bringing a single point of contact for their cross-departmental needs.
ServiceNow HRSD Applications and Features
ServiceNow HR Service Delivery packages different applications to enable enterprises to deliver
the experience meeting the demands of modern-day workspaces.
1. Case and Knowledge Management
HRSD standardizes handling the fulfillment of employees’ requests or inquiries. It documents all
the interactions between employees and HR uniformly, along with standardizing the solutions
provided.
With AI-powered automation, it can also ensure that the right human resources are working on
the right inquiries and requests accelerating the resolution.
Case and knowledge management also brings all the employee’s requests or inquiries to a
single workspace. So HR departments can handle each request timely, and a standardized
process provides a clear roadmap to follow.
The capabilities of HRSD case and knowledge management include;
● Automating the standard HR processes like managing employee benefits, tracking
performance, etc strengthening the relationship between HR and employees.
● HR dashboards and reports enable the visualization of processes relevant to your KPIs
such as employee satisfaction, case progress, etc, and find bottlenecks in HR services.

3. ● HR knowledge management enables employees with self-service capabilities to find
answers to routine queries.
● Follow a separate process to handle employee relations (ER) cases that emphasize
security to maintain privacy.
2. Employee Journey Management
This application enables organizations to support employees through their career journeys.
They can create personalized employee journeys from onboarding, internal career transitions,
relocations, and onboarding.
The capabilities of ServiceNow Employee Journey Management include;
● Dedicated journey homepage to initiate and track employee journeys. Organizations can
gain insights into each journey, and act on the improvements to support their workforce
better.
● Listening Posts enable the creation of surveys to understand and act on the employee’s
feedback to create a workforce that makes them feel valued every day.
● With Learning Posts, you can deliver a personalized learning experience leveraging the
power of AI.
3. Enterprise Onboarding and Transitions
This application automates the fulfillment of employee lifecycle events including onboarding,
offboarding, relocation, promotion, leave management, etc.
ServiceNow Enterprise Onboarding and Transitions application automates cross-departmental
processes and experiences delivering the following benefits;
● It combines the processes and experience to automate cross-departmental work with
greater understanding.
● Mobile application to help newly hired employees to complete tasks, view content, and
more.
● Guided paths for employees and hiring managers to stay informed about what needs to
be done at every step.

4. 4. Journey Accelerator
This ServiceNow HRSD application enables the creation of templates for plans and to-do tasks
for employees.
ServiceNow Journey Accelerator comes with the following capabilities;
● Journey Accelerator templates to ease the process of creating and managing employee
transition plans.
● Role-based plans can be created specific to each role in a team.
● Employee Center Portal to visualize and manage the action plans.
● Mentors can view and edit the plans to better support the employees.
5. Journey Designer
This application brings the capabilities of Lifecycle Events and the Journey Accelerator
application to ensure the creation and management of journey’s a single workspace.
ServiceNow Journey Designer can also be integrated with other applications to extend its
capabilities.
6. Manager Hub
It is a dedicated interface for managers enabling self-service and proactive engagement with
their team. It provides useful information and suggestions to help managers decide what’s most
urgent for them.
ServiceNow Manager Hub has the following capabilities;
● Managers can approve the team requests, and act promptly on the tasks that need their
attention.
● Keep managers informed about upcoming team events like employees’ birthdays, work
anniversaries, or joining dates for new hires.
● It helps managers manage the team working across different locations globally. It
provides data about the people in the team such as their roles, performance, and
transition they might be having (like moving to a new role, location, or leaving the
organization).

5. ● Visualized the history trends and statistics to improve the processes better supporting
the employee journeys.
7. Learning Core
This application allows the integration of internal learning systems of an organization with
external learning systems i.e. third-party such as Udmey, PluralSight, Sumtotal, OnDemand, etc.
Learning Core lets you build a single learning content repository that includes the course items
so employees can focus on enhancing their skills rather than switching between different
systems.
8. Document Templates
This application enables the creation of templates for common documents or letters an
organization uses. These templates can be in HTML or PDF format. It also automates the
process of filling, signing, and reviewing documents. The employee information like name, title,
and role can be filled automatically, people can sign documents online, and send them for
review and approval.
Furthermore, the ServiceNow Document Templates application can be used for the following
purposes;
● Multiple participants can work on a document template. These templates can
auto-initiate the specific tasks defined for participants.
● Retains the information on the documents, so participants do not have to fill in the
information over and over again.
● Real-time insights into the document.
● Notifying participants about the actions pending on their end.
● Ensuring the security of the document by providing access only to mapped participants.
9. Agent Workspace for HR Case Management
This acts as a single workspace to manage employees’ HR requests from a single workspace.
Agent Workspace for HR Case Management helps the HR team in the following ways;
● The homepage of the application, all the information you need to decide what should be
taken as a priority like HR cases and their Service Level Agreements (SLA).

6. ● The HR team can filter and sort the cases to find out what’s relevant to them.
● It has an inbox that contains the HR cases assigned to you.
10. HR Success Dashboard Indicators
It provides the HR team with real-time insights into the performance of their HR services
measured by different KPIs. It can help the HR team with the following insights;
● The number of times employees managed to self-solve their problems.
● The number of times employees can submit a request or raise an issue without the help
of an agent
● Knowledge base articles, Virtual Agent Conversations, Catalog submissions
● The number of times predictive intelligence successfully predicted an HR ticket field,
affected the time it took to resolve the case.
11. Machine Learning Solutions for HR Service Delivery
ServiceNow HR Service Delivery also offers machine learning solutions that help in faster
resolutions of cases and tasks. The following are some of the ML solutions;
● Demand insights for the HR case dashboard help the HR team to find out which HR case
has insufficient or no knowledge coverage.
● Auto case creation from email can automatically categorize the HR cases submitted via
mail.
● Auto determination of HR service enables the routing of cases to the right HR service
better equipped to handle it. This saves the HR team from manual efforts in triaging
cases.
● Auto-determination of assignment groups enables the assignment of cases to
appropriate HR groups.
● HRSD also employs machine learning in recommending the right knowledge base
articles based on the case description to help the HR team solve the case.
12. Integration of HR Service Delivery With Third-Party Systems
ServiceNow HR Service Delivery can be seamlessly integrated with third-party systems to create
a single source to improve the employee experience. It has preconfigured integrations available

7. to use. Furthermore, you can also configure the custom integration with third-party application
systems that use SOAP or REST services.
HRSD has pre-configured integrations for third-party systems like background check systems,
e-signature systems, tax form management, etc.
13. Integration of HR Service Delivery with ServiceNow Applications
ServiceNow HR Service Delivery can be easily integrated with other ServiceNow applications.
This integration enables the unified portal for service delivery across the enterprise.
14. Now Mobile App for HRSD
ServiceNow HRSD can also be accessed through the Now mobile application. Employees can
view HR requests, request help, complete HR tasks, chat with virtual agents, and more on the go.
15. Virtual Agent
It enables automated chat with the employees requesting HR services. By handling customer
inquiries promptly, it improves the employee experience.
Virtual Agent has predefined chatbot conversions helping employees to solve common
self-service HR tasks. It can also be integrated with custom portals and ticket pages to ensure
easy accessibility of Virtual Agent from that portal. Furthermore, it can also be integrated with
third-party messaging applications such as Slack.
ServiceNow HR Service Delivery Pricing
ServiceNow HRSD has two different pricing plans; Professional and Enterprise. Each plan
comes with different features and applications tailored to the different needs of the businesses.
You can choose the package depending on your business requirements.
ServiceNow HRSD Professional plan comes with the following features;
● Case and Knowledge Management
● Now Mobile
● Agent Workspace

8. ● Virtual Agent
● Universal Request
● Employee Relations
● Employee Center
● Performance Analytics
● Manager Hub
● Predictive Intelligence
● Now Assist for HRSD
ServiceNow HRSD Enterprise plan has all the features of the Professional plan with additional
access to the following;
● Employee Journey Management
● Enterprise Onboarding and Transitions
● Alumni Service Center
● Problem Management
ServiceNow doesn’t have fixed pricing for each of its packages. The pricing for each package is
determined by ServiceNow based on your business requirements. You can discuss with
ServiceNow consulting companies to get custom quotes specific to your business.
How to Get Started With ServiceNow HR Service Delivery?
ServiceNow HR Service Delivery unlocks enterprise productivity. It establishes an employee
experience platform that empowers your employees to find the information, support, and
technology they need to do their jobs best.
Are you ready to get started with ServiceNow HRSD? You can start this by understanding
different HRSD applications to find out which ones are needed for your business. Prioritize your
desired business outcomes to set clear expectations about what you want to achieve with HRSD
implementation.
This is the first step in this journey. The next step is to work with an implementation partner to
accelerate the implementation process and reduce risks.

9. If you need a partner but haven’t selected one yet, Cyntexa is a leading ServiceNow consulting
services provider that works with you to understand the business outcomes you want to
achieve. With our expertise, we can craft a well-structured roadmap to achieve those goals. Let’s
connect with us to learn more about how we can help you.