ServiceNow HRSD streamlines HR service delivery by automating processes and providing a centralized employee service center, enhancing employee experience and efficiency. The implementation of HRSD during the pandemic for a multinational financial services corporation resulted in improved staff satisfaction and significant productivity savings. This platform supports organizational change and fosters a positive work environment, ultimately driving employee loyalty and business performance.

1. HRSD - The Role of ServiceNow HRSD in Driving Organizational Change and
Transformation
Servicenow HRSD is the process of providing HR services to employees within a company. It
involves managing HR processes and systems that support employees' day-to-day operations.
HR service delivery is vital to every organization, allowing businesses to provide employees with
efficient and effective services. Human resources are in charge of so much as onboarding,
employee benefits management, payroll, and so on.
The ServiceNow Human Resource Service Delivery module assists organizations in providing
unified services to employees through various HR activities from any place to maximize
Payback through Enterprise-wide procedures that include all digital channels that can improve
employee efficiency. It is an extensive structure that automates HR-related procedures and
provides customized services, allowing HR professionals to save time, reduce response times,
and improve employee experience overall.
Most importantly, ServiceNow HRSD offers an Employee Centre that provides a simple and
engaging employee experience by acting as a virtual single-stop portal for all HR-related
services. The employee service center, a centralized site where employees can access HR
services, check the progress of their requests, and access knowledge articles, is one of the
main advantages of the ServiceNow HRSD.
ServiceNow HRSD features a workflow that includes valuable component elements, in addition,
it is simply adaptable and can be modified according to an organization's internal regulations,
allowing you to construct your onboarding program with particular tasks and checklists. The
ServiceNow HRSD module enables new hires to pick up the pace and become productive more
quickly, whether for a startup or an established organization.
In addition, ServiceNow HRSD comes with a strong case management system that streamlines
HR workflows and promotes teamwork, as well as a knowledge management system that
enables HR teams to produce and manage knowledge articles that can be used to give
employees answers to frequently asked questions and to assist them in resolving issues on
themselves.
ServiceNow HRSD can be easily integrated with the company's Active Directory, payroll,
learning management, time and attendance, and other systems to manage employee
information, salary details, and employee time tracker in one place.
By implementing ServiceNow HRSD, the company was able to:
• Automate the entire procedure to boost output.
• Integrates easily with existing HR-related systems such as payroll, talent management,
and background checking.
• Manage employee documents by digitizing them with employee document management
and making access and processing easier with automated processes.
• Employees can now benefit from innovative capabilities by performing self-service to
view all information and procedures in one location.

2. • Improves internal communication and openness through HR knowledge management,
and empowers staff to seek HR services through an HR Service Catalogue.
• Higher employee satisfaction and HR department efficiency result from automating
onboarding and other personnel transfers across several departments.
• To manage hiring processes and maintain track of candidates, HRSD collaborates with
Application Tracking Systems.
• Assist staff in adopting and embracing change.
Client: The client is a multinational financial services corporation headquartered in
London. During the covid outbreak, many businesses closed their doors, while the client took a
more methodical response. It determined that a hybrid working model would be the most
efficient. To establish a new portal on ServiceNow HRSD, the organization turned to the
ServiceNow platform.
How we helped them: We implemented a new My HR platform for the client with the help of
the site Flexi-work is offered as part of a promotion with a knowledge article to enable staff to
learn more when they log into the new My HR platform. If customers require additional
assistance, they can immediately contact an HR specialist via live chat.
Result:
• The client saw a significant staff satisfaction experience.
• 15,900 productive hours were saved by self-service.
Conclusion
ServiceNow HRSD is a powerful framework that can assist organizations in more effectively
managing their HR services. It provides the best onboarding strategy. This employee-focused
platform can keep them engaged and motivated, propelling the staff toward the goal you want
them to accomplish.
The ServiceNow HRSD solution continues to promote organizational change to support long-
term HR goals such as redefining and transforming the employee experience and increasing
user acceptance. Businesses that value HR service delivery can create a positive work
environment and boost employee loyalty, which will boost revenue and efficiency.