Paul van Zwam's resume summarizes his personal and professional experience. He has over 30 years of experience in IT management, outsourcing, and project management. Currently, he runs his own consultancy firm focused on outsourcing agreements and vendor management. Previously he held several senior IT roles, including managing outsourcing agreements of over 250 million euros. He has broad experience across industries including banking, insurance, and temporary employment.

1. Curriculum Vitea
Personal
Name: Van Zwam
First name: Paul
Date of birth: May, 11 1965
Place of birth: Maasbommel, The Netherlands
Children: 4
Address: Uilengat 4
6617AG Bergharen
Email: paul@rightsourcing-consultancy.nl
paul@vanzwam.info
Phone: +31.6.53258344
Hobby’s: Volleyball competition, Golf, Tennis
Running, (Business) literature
Key Qualifications: Entrepreneur, integrity, stress toleranced, independent, flexible,
commercial.
Other activities: Member several steering committees in local society
Expierience
Started on august 1st 2008 Rightsourcing Consultancy, it’s primary focus is on supporting our
clients in the area of:
- The realization of manageable and pragmatic sourcing agreements. From
requirements gathering, RFI/RFP process until a successful cooperation between
Customer and Supplier.
- The implementation of Demand en Supply governance.
- The implementation of Vendor Relation Management.
- Determination of Strategic and Tactical needs on IT-Sourcing.
- Operational Vendor and Contract management.
References
Mr. Paul Loven, former CIO/CFO VAN LANSCHOT BANKIERS, currently CFO PGGM.
(contact details on request)
Mr. Gerben van Gelder, Head Sourcing Management VAN LANSCHOT BANKIERS
(contact details on request)
Rightsourcing Consultancy
Period : December 2009 - Present
Project : A.I. Contract Management Outsourcing Achmea & ING
Customer : KPN/Getronics
Responsible for:
- In joint cooperation with the client creating re-alignment between Contract, Service
portfolio and Billing structures, with the primary focus on Customer Satisfaction.
- Renewals and contract updates.
- Managing Audits and Benchmarks
- Contractual and financial escalations and negotiations.
- Implementation of new Sourcing Governance structure for KPN/Getronics.
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2. Curriculum Vitea
Period : September 2009- Present
Project : Member NEN/ISO Outsourcing board
Customer : NEN
Period : September-August 2009
Project : Setup IT strategy and sourcing approach
Customer : KION
On behalf of large child care provider determining new IT strategy including, new use of
technology, IT sourcing strategy and alignment with company’s focus and future goals.
Manage Outsourcing Process of IT services starting with requirements gathering and via
RFI/RFP process moving into a successful outsourced environment.
Period : July-October 2009
Project : Support in resourcing RFI/RFP
Customer : Matching Pool
On behalf of mid sized Temp Employment agency providing support on winning RFP’s for
delivery of temporarily IT staff for IBM and SNS Bank.
Period : April 2009 – June 2009
Project : Drive! Contract termination and Impairment
Customer : Van Lanschot Bankiers
- The depreciation strategy on projects with the size off Drive has to be evaluated
regularly, an independent view on this has to be presented yearly.
- Finalization of all Drive! related contract matters, Termination and reshaping off all
agreements with strategic hard- and software suppliers and project partners.
-
Period : November 2008 – March 2009
Project : Drive! Lead negotiator Drive project portfolio
Customer : Van Lanschot Bankiers
- On behalf of Van Lanschot Bankiers responsible for commercial and legal re-
negotiations on the revised Drive Project Portfolio, A Multi Vendor program with the
goal to reshape the complete bank’s Back-Office environment including IT and
working methodologies and procedures
- Determining match between requirements and project proposals.
- New contract structure
- Set-up of KPI’s and Bonus/Malus schemes
- Determination of a deliverable based payment schedule.
- Contract value € 75 Mio.
Period : August 2008-November 2008
Project : Lead commercial negotiator Van Lanschot Sourcing agreement
Customer : Van Lanschot Bankiers
- On behalf of Van Lanschot responsible for commercial and final content and Legal
negotiations on the successful Multi-Sourcing Outsourcing Agreement between Van
Lanschot, Accenture and IBM. Total contract value appr. € 250 Mio.
- Responsible for final Legal - Commercial decisions.
- Responsible for final approval on set of deliverables.
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3. Curriculum Vitea
Former Employers
Period : January 2006-August 2008
Company : Van Lanschot Bankiers N.V.
Position : 's Hertogenbosch
Responsible for Vendor & Sourcing management for the complete ICT portfolio at van
Lanschot Bankiers NV:
- Responsible for the relation with the strategic suppliers (partners), determining goals
on , price, performance, and contractual obligations. Set-up of a criteria based
Vendor Performance Measurement Model.
- Set-up of requirements and negotiations for new services, applications and
Infrastructure.
Period : January 2005-January 2006
Company : Van Lanschot Bankiers N.V.
Position : Project Manager infrastructure Drive!
Drive! is the program which is responsible for the complete redefinition of the ICT landscape
within F. van Lanschot. Important items in this program are:
- Implementation Siebel for CRM purposes.
- Redesign and implementation of the Internet infrastructure and functionality based on
Web sphere Portal server to provide our clients pro-active information and services.
- Implementation of new Management Information Systems.
- Implementation of a new back-office banking and brokerage environment to
replace our current legacy environment.
- Implementation of new advice solutions.
Undersigned was one of the key-players in setting up the Business Case for Drive! and now is
responsible for implementation of all new infrastructure components and accompanying
procedures, working instructions and Service Level Agreements.
- Infrastructure, I5/ 595 hardware, Windows and networks.
- New security measures.
- New tooling for Requirements, Version en Test management
- Implementation of ITIL framework for Drive!
- Vendor and contract management.
- Hand over to line organisation.
Period : September 2001-present
Company : Van Lanschot Bankiers N.V.
Position : sr. ICT Manager
At the IT department responsible for:
- Vendor management, procurement and setting up business cases.
- Coordination of all architecture designs and coaching of project managers and
architects.
- Managing IT Infrastructure budget.
Period: May 2000-Sept. 2001
Company: F. van Lanschot Bankiers N.V.
Position: Manager Servers & Networks
Support department with 30 employees.
Responsible for:
- Windows desktop & server management 1st and 2nd line support. 2200 seats, 35
locations.
- Network management.
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4. Curriculum Vitea
- Infrastructure projects.
- Vendor management.
Period: July 1999-May 2000
Company: ADP ES Europe
Position: Manager Software development
In ADP ES Europe attending a Management Development program for selected high
potentials to improve their management skills and prepare the company for the future.
Operational- en budget-responsible manager of a department with 28 employees
specialized in maintenance and development of the payroll engine and HR software
installed for several large costumers in the Temp. Employment business.
Product lifecycle management.
Release management and QA.
Period: 1995-Juli 1999
Company: ADP ES Europe
Position: Manager Technical Services
Service manager responsible for a support department with 40 employees.
Responsible for
- Operational service management, 1st, 2nd line support
- Implementation and Systems management and maintenance of our office
automation.
- Implementation and System management of the back-office computer systems
installed for our customers in the TE business. These systems consists of the following
configurations: Bull EPC 400 and 1200 power clusters, Bull escala T AIX servers, DAS en
EMC storage systems
Period: 1991-1995
Company: Free Lance
Position: Project manager / Trouble-shooter in off shore on European Continental shelf,
in Kuwait and Gulf of Mexico. Also in brick producing industry and automotive
industry worldwide.
Period: 1989-1991
Company: ETB Wille B.V.
Position: Project leader/Programmer industrial automation
Period: 1986-1989
Company: Technical Service B.V.
Position: System programmer Industrial automation
Period: 1985-1986
Company: Nedlloyd
Position: Marine Engineer
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5. Curriculum Vitea
Education
Havo 1982
Marine Technology 1985
Business Administration (MSc) 2002
Courses
Middle Management 1993
Advanced Management 1994
Quality Assurance 1995
ADP management Development 1998
Languages
English Speaking +++
Writing +++
German Speaking ++
Writing +
French Speaking +
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