The document outlines the MV-PIOVI cycle, an offerings framework used by Millennia-Vision Consulting. The cycle consists of four phases - plan, implement, operate, and improve/verify. Each phase has several focus areas that Millennia-Vision Consulting can provide services for, such as business planning, enterprise architecture, quality assurance, and change management. The framework is intended to help clients achieve their business mission, vision, values, objectives and goals.
We look at ISO 20000 in a fresh perspective: not as a certification endpoint in the IT Service Management Journey, but as a good place to begin representing the minimum critical activities necessary to achieve basic, overall ITSM maturity.
We look at ISO 20000 in a fresh perspective: not as a certification endpoint in the IT Service Management Journey, but as a good place to begin representing the minimum critical activities necessary to achieve basic, overall ITSM maturity.
Modernisation Strategy for Science at RBG Kew. The presentation is part of a "toolkit" delivered to help Kew to rationalise, consolidate and integrate disparate & legacy Science Applications and Data.
Modernisation Strategy for Science at RBG Kew. The presentation is part of a "toolkit" delivered to help Kew to rationalise, consolidate and integrate disparate & legacy Science Applications and Data.
ECATA - Sourcing Strategies of IT ServicesPatrick Nolot
The 11th International Aerospace Seminar organized by the ECATA Alumni (European Consortium for Advanced Training in Aerospace, www.ecata.org) took place in Munich, Germany, and hosted industry leaders who made presentations on the conference's theme "Balancing Core Competences and Out-Sourcing".
Patrick Nolot, VP Technology Strategy & Architecture, BNP Paribas Personal Finance, together with Björn Schichler, Senior Manager, LogicaCMG Management Consulting and Michel Cadars, LogicaCMG Global Account Director EADS, made a presentation on "Sourcing Strategies of IT Services".
Presentation abstract:
• Main evolutions of the IT sourcing services market, from off shoring of IT programming skills to Business Process Outsourcing (BPO)
• What IT outsourcing (ITO) is and is not? (scope)
• Why deciding for “optimal IT sourcing” initiatives? (business objectives)
• Where to source IT services? (location analysis)
• How to source IT services? (sourcing models)
• Best practices and return on experience from LogicaCMG, one of the leading 10 players in the Western European IT and BPO services market
• Emerging trends in the IT sourcing services market
How to Create an Undisputable Service Management Business CaseITSM Academy, Inc.
Nina Segura, Metaspire Consulting and Jayne Groll, ITSM Academy
Does your ITIL / ITSM Program need more resources? A compelling business case, capturing both the quantifiable and unquantifiable characteristics of your proposed project, can help you secure the resources needed. Join us in this session, where we will provide you with an awareness of core tools, including Lean Six Sigma best practices, which can be leveraged for a solid, undisputable process improvement business case.
ITIL Continual Service Improvement - ITSM Academy Webinar ITSM Academy, Inc.
We look at Continual Service Improvement phase of the ITIL V3 service lifecycle and the key processes involved in creating and maintaining value for customers through better design, introduction, and operation of services. We will discuss the various roles involved in Continual Service Improvement, along with key processes such as the 7-Step Improvement process, Service Reporting and Service Measurement.
How to implement measurements to drive valueOMNINET USA
Slides belonging to a BrighTalk presentation given by David Smith, president of Micromation.
How to Implement Measurements to drive value
Improve the "Business of IT" by using a measurement framework and metrics that matter most.
Metrics are important to management. What's not measured cannot be managed. But what should be measured, why and how?
If you're experiencing any of these symptoms, then this session is for you:
• not sure what to measure
• not sure how to measure
• IT metrics don't seem to support business goals
• too busy fighting fires to become more proactive
• measure too many things already
• business/IT goals not measured
• priorities focus on noise vs. what's important
• customer complaints drive improvements
• efficiency, effectiveness, quality not well understood
• reduced visibility resulting in loss of control
• not sure who needs what level of detail
Learning Objectives:
Metrics validate your IT strategy and vision; provide direction with targets and metrics; justify changes with a means to gauge value-realized; signal when to intervene with corrective actions.
Hear case studies and examples that help you improve alignment, meet compliance and drive service excellence.
Learn the secrets of how measurement frameworks works and take away a roadmap with actionable steps. Let's get IT started.
Provides an overview of the problems Finance professionals face, the solution Host Analytics provides, and why the cloud provides the best delivery model and support for future growth.
ISSUE & WIKI based Integration of Project Management
Mv Piovi Cycle
1. MV-PIOVI CYCLE
Offerings Framework
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2. MV-PIOVI
Implement
Plan Operate
Improve Verify
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3. MV-PIOVI Focus Areas
Business Planning/Modeling
Market/Business Intelligence
Corporate Strategic planning
Corporate Business Culture
High-level Policies
SWOT analysis
Balanced scorecards
Business process management Implement
Enterprise architecting
High-level designs Plan Operate
Needs/Requirements articulation
RFI/RFP/RFQ preparation
Vendor /solution selection Improve Verify
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4. MV-PIOVI Focus Areas
Work Environment
Human Resources (work force)
Work Procedures
Technology (& ICT) Deployment
HW/SW/Network Infrastructure
Application Coding/Programming
Training/skills Development
Implement
Project, portfolio & program
management
Plan Operate
Quality Assurance
Improve Verify
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5. MV-PIOVI Focus Areas
Operation processes
Operations support
Implement
ITIL/ITSM
Decision Support Systems
Executive Dashboards
Plan Operate
Quality Management
Performance Metrics
Improve Verify Key indicators
Monitoring, measurement &
reporting
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6. MV-PIOVI Focus Areas
Implement
Plan Operate
Improve Verify
Audit & Compliance
Health-Check services
Corporate/IT governance
COBIT
6 Sigma
Basel II
SOX
HIPAA
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7. MV-PIOVI Focus Areas
Implement
Plan Operate
Improve Verify
Change Management
New Initiatives (BTC)
New Projects/Programs
New System Releases
Defect Management (Fixes)
Performance/Fine Tuning
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8. MV-PIOVI
Implement
Plan Operate
BMD
Improve Verify
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9. MV-BMD
MISSION Reason/justification for existence, core strengths, excellence
VISION Future positioning; what we would like to be in the future
CORPORATE IDENTITY What we like to be best known as
VALUES What controls guide us in our business practices
CULTURE Dominant blend of business, social and individual culture
OBJECTIVES Generic statements describing the purpose & mission in details
GOALS Long (strategic), Medium (tactical) & Short-term (Operational)
FOCUS AREAS Selected areas to focus on as a way to achieve the goals & objectives
OFFERINGS Products, services and/or solutions
MARKETS/CUSTOMERS Mapping the customers/markets to our offerings
MARKETING STRATEGY How we approach our selected markets/customers
DIFFERENTIATORS What make s us different in the marketplace
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