Multitasking in the Emergency Communications Environment

STEVE PENDLETON PENDLETON PARTNERS, INC. RICHMOND, TX W: 281-595-0072 C: 713-855-9552 [email_address] Information Overload, Stress and Multi-tasking

[object Object],[object Object],[object Object],Stress and the Emergency Communications Center

Dispatch Today is… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

But… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],The Results of Information Overload

Overloaded workers… ,[object Object],[object Object],[object Object],[object Object],[object Object]

Overloaded workers… ,[object Object],[object Object],[object Object],[object Object]

Organizations with overloaded workers ,[object Object],[object Object],[object Object],[object Object]

[object Object],Understanding Information and Stress

Five Components of Information Processing ,[object Object],[object Object],[object Object],[object Object],[object Object]

Information Characteristics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Information Worker ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Work Environment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Information Product ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Information Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

HOW TO SPOT INFORMATION OVERLOAD IN THE COMMUNICATIONS CENTER Signs and Symptoms of Information Overload

[object Object],Multi-Tasking: An Effective Response? Pendleton Partners, Inc. steve@pendletonpartners.com

Multi-tasking Reduces Productivity ,[object Object],[object Object],[object Object],[object Object]

Scientific Research ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How come I can walk and talk at the same time? ,[object Object],[object Object],[object Object],[object Object]

[object Object],Solutions for Information Overload Pendleton Partners, Inc. steve@pendletonpartners.com

Six Basic Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],8 Steps for Combating Information Overload Pendleton Partners, Inc. steve@pendletonpartners.com

Demand Management / Reduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Alignment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Organizational Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Pendleton Partners, Inc. steve@pendletonpartners.com

Staffing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Assignments and Scheduling ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Improve your Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Improve Technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Create Safety Valves ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],Employee Care Pendleton Partners, Inc. steve@pendletonpartners.com

Environmental Improvements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process Improvements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Management Initiatives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Personal Initiatives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Personal Initiatives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Multitasking in the Emergency Communications Environment

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Multitasking in the Emergency Communications Environment