This curriculum vitae outlines Michael Paul Oliver's qualifications and extensive experience in manufacturing management, customer services, engine support, technical control, standards development, and engineering drawing roles over 35+ years with Rolls-Royce. He holds an MSc in Manufacturing Management as well as various certificates and diplomas in management and engineering. His experience includes roles managing customer satisfaction in Asia Pacific and Europe, cost reduction initiatives, reliability programs, and technical documentation.

1. CURRICULUM VITAE
QUALIFICATIONS AND EDUCATION
1997-1998: MSc in Manufacturing Management (University of Derby)
1996-1997: Diploma in Management Studies (University of Derby)
1995-1996: Certificate in Management Studies (University of Derby)
1991-1992: British Prod and Inventory Control Society Diploma - Stage 1 (University of Derby)
1979-1981: HNC in Mechanical Engineering (Derby College of Higher Education)
1977-1979: ONC in General Engineering (Wilmorton College of Further Education, Derby)
1972-1977: 8 “O” Levels (Alderman Smith Comprehensive, Nuneaton, Warwickshire)
OCCUPATIONAL EXPERIENCE SUMMARY
2005 to date CUSTOMER SERVICES
Last position held – Customer Services Manager
General Responsibilities
Provide customer service, including technical advice and guidance. Act as an
advocate for customers internally within Rolls-Royce. Have operational
accountability for the contracted service requirements of the customer.
Responsibility for maintaining customer satisfaction. Manage Field Service Offices
and personnel.
Specific Experience within the role
Asia Pacific Region working on Qantas (524), National Jet Systems (BR715) and
Tay, Spey and Dart Operators within the region. Thai (Trent 500, 700, 800 & 900
EIS) and MAS (Trent 800), Egyptair (Trent 700), AirAsia X (Trent 700), ANA (Trent
1000)
1998 to 2005 TS&O / ENGINE SUPPORT
Last position held - Principal Customer Services Officer
General Responsibilities
Producing generic Engine Management Programmes and Customer
Acknowledgement documents to control engine rework at shop visit.
Raise, investigate and implement shop visit cost reduction opportunities.
Advise on:
• engine workscope requirements
• logistics for Mod retrofit campaigns
• Commercial Authorisations to support fleet wide arisings
• World Wide communications.
Specific Experience within the role
RB211 535E4/E4-B/E4-C, 524G/H/-T, Classics, Trent 700
RB211 535E4/E4-B/E4-C, 524G/H/-T
Reliability management - flyforwards, traffic light monitors, reps flyforward brochure.
Reliability management - flyforwards,
Page 1 of 3
PERSONAL DETAILS
Name: Michael Paul Oliver Date of Birth: 25/01/1961
Address: 7 Willowbrook Grange
Chellaston
Derby
DE73 6TR
Status: Married
Nationality: British
Telephone: Home - 01332 690364
Mobile - 07973486145
Driving License: Full

2. CURRICULUM VITAE
traffic light monitors, reps
flyforward brochure.
Maintenance Burden analysis - planned and unplanned.
Introduced Controlled Workscope EMP. Personally instigated and developed a
revised EMP format based on inspection level that takes into account fleet service
experience.
Cost of ownership model.
Management of various in service issues.
Team leader on 535E4/E4-B/E4-C, 524G/H/-T and Classics.
1989-1998: TECHNICAL CONTROL
Last position held – Senior Materiel Controller
General Responsibilities
Manage the demands for technical change by balancing the Product Support and
Engineering need for technical change against the production need for stability.
Instruct authoritative documentation to control the integrity of the production Bill of
Material and ensure the continual availability of hardware from the supply chain.
Verify and resolve anomalies on the technical status of engines prior to despatch.
Specific Experience within the role
Allison TF41, Civil Spey, Industrial and Marine Spey, Industrial RB211, Tay, BR700,
RB211-535 and 524 variants.
Seconded onto Warehouse Control System (WCS) Support Team at the ROD to
ensure that material flow to the build line and for spares orders was maintained in
the wake of the computer system failure.
Seconded onto the Saudia Support team in 1992, SINB Bottom Shop to support the
overhaul of 100 RB211 compressor modules after a spate of failures in units
overhauled by the Saudia Air Motive.
1986-1989: DESIGN STANDARDS DEPARTMENT
Last position held - ‘Leading Design Integrity and Standards Engineer.’
General Responsibilities
The maintenance of National and International Standards documentation.
Preparation of new and maintenance of existing Rolls-Royce standards
documentation, e.g. Joint Design Standard Manuals (JDS), Works Process
Specification Manuals (WPS), Design Rules and Aids (DRA’s), etc. The supervision
of component qualification testing at external suppliers.
1981-1986: ENGINEERING DRAWING OFFICE
Last position held - ‘Leading Product Draughtsman’.
General Responsibilities
The preparation and maintenance of detail drawings and associated paperwork to
enable the manufacture of main engine components, ground support equipment, rig
testing equipment and associated instrumentation, etc.
1977-1981: ROLLS-ROYCE TECHNICAL APPRENTICESHIP
SKILLS
Good communications skills and the ability to apply them at all levels.
Have an extensive network of contacts throughout the company.
Extensive work travel experience, dealing face to face and presenting to customers.
Ability to meet deadlines and objectives both individually and as part of a team.
Excellent Personal Computer literacy skills.
Have been trained in Computer Aided Design (CAD).
LEISURE INTERESTS
Page 2 of 3

3. CURRICULUM VITAE
Weight Training, Badminton, Golf, Cycling, Running, Reading, Cinema, Motorcycles.
ADDITIONAL INFORMATION
Member of the Royal Aeronautical Society since 1988.
Page 3 of 3