Mostafa Fawzy Ibrahim Hafez has over 9 years of experience as a banker at Commercial International Bank in Egypt. He has held several roles including Head Teller, Customer Support Coordinator, and Customer Relation Representative. Hafez received a Bachelor's degree in Commerce from Suez Canal University in 2007 and has taken numerous banking and management courses throughout his career.

1. Mostafa Fawzy Ibrahim Hafez
Mobile: (002)01061549438 I Telephone: (064) 3224726
Email: mf.ih@outlook.com
EDUCATION
June 2007 Degree: Bachelor of Commerce, English section,
Suez Canal University (SCU), Ismailia.
Major: Accounting Grade: Good // (78.54%)
July 2003 Thanawya Amma, 24th October language school
EXPERIENCE
2008 Operation support Coordinator at CIB
Till Now “Commercial International Bank” in Egypt.
 Responsible for all branch operational activities.
 Perform supervisor for all operational areas (Teller, Back office,
Account service and Service Representative
 Preform limited supervisory duties as assigned by the branch
manager
 Ensures branch operational activities run smoothly and
efficiently
Head Teller
1. Responsible for cash area, money transfers and collection
checks.
2. Responsible for all ATM process (replenish, balancing,
adjustments, reporting and monitoring).
3. Manage and cross checking the teller’s daily transactions.
4. Performs daily, weekly, monthly, quarterly and annually
reporting required for the cash area and ATMs.
Customer Support Coordinator
 Handle the branch back office operations functions (Trade
finance transfers, L/Gs, L/Cs, IDCs and collection).
Customer Relation Representative [CRR]

2.  Handle the branch lobby traffic, direct customers and commit
to the service standards.
 Responsible for referring products to customers and direct
them for usage of alternate channels either electronic or
responsible area
2007 Part Leader at LG Electronics Company in Egypt
 Responsible for all the material’s components that used in
production.
 Manage the requests of material’s parts from the mother
company in Korea.
 Controlling the import and export process.( Logistics
Department )
COURSES
March 2016 iCare for Managers program from Quest Company
Nov 2015 Enterprise Risk Management (ERM) and Principal Risks from CIB
E-learning
Sep 2015 Whistle Blowing From CIB E-learning
June 2015 How to create an Inspiring Corporate Culture from CIB
Feb 2015 Code Of Conduct from CIB E-learning
Jan 2015 Dress To Impress from CIB E-learning
Sep 2014 Hunter and Selling Steps from CIB
Sep 2014 Personal and Complex Selling techniques from Sales Experts House
Company
Nov 2013 Introduction to Banking Products from CIB
May 2013 manage yourself from CIB
May 2012 Essential Selling Skills from Quest Company
March 2012 Quality Service from CIB
June 2009 Quality Service Training from CIB
April 2008 Forgery & Falsification from Central Bank of Egypt
April 2008 Anti-Money Laundry from Central Bank of Egypt
SUMMARY OF QUALIFICATIONS

3.  A professional banker with more than 9 years of a solid experience in one of
the most successful financial organization in the Middle East [CIB]
 Working in all branch area.
 Reliable employee with good customer relations skills.
 Handling all customer complains in the branch.
 Self-motivated Individual that always takes the initiative to create new
methods to enhance our service level and the effectiveness of the daily.
 Ability to work under pressure.
SKILLS
Computer: Avid Internet user, Very Good working knowledge of Microsoft
Office.
Language: English: Excellent Knowledge of it
PERSONAL INFORMATION
 Nationality: Egyptian
 Date of birth: October 18th 1985
 Place of Birth: Ismailia, Egypt
 Marital status: Single