SlideShare a Scribd company logo
www.proudsugar.com team@proudsugar.com
Who are you?
Everybody wants
more business
Agenda
• CRO. What is it and what is it good for?
• Getting started with CRO:
• People
• Tools
• Methodology
Classic Business Funnel
Invest more into
advertising
Most people get stuck
Money down the drain
Results plummet and we
don’t know why
Uphill journey to conversion
Reference: Marketing Experiments
CRO clears
the way
Use the scientific method
So much more than A/B
buttons and colours
Compound growth =
the shizzle
Strategy wins the game
Learning
is the
objective
CRO matures with time
Reference: Online Behaviour
High impact on profit
Reference: Conversion Rate Experts
3 things to get started
The growth team
• Assemble a team
• Define size & responsibilities
• CRO is complex
• Let them prioritize
Current technology
“A recent survey shows that Conversion Rate Optimization
software is on the rise but that no one vendor is able to
provide customers with all the tools they need.”
The analytics-tool multiverse
How to choose
KPIs Budget Combinations Depth vs Speed
How to start with analytics
How to start with testing
How to start with CI
Before we close a cycle
• I am able to answer all the

questions correctly
• I can confirm the data

is robust and reliable
• I’ve already built reports

to confirm it
The CRO Process
Inspired by Wider Funnel
Define the
objectives
“We want to
increase sales”
Understand the journey
Find the blockages
Hear them out
“Love the website! But having a
little trouble with X Feature”
“Awesome. Not sure how to invite
my friends though”
“When does my product arrive?”
UXperience through
their eyes
Advanced
market
intelligence
Create your plan
• imagen de un plan
Prioritise your plan
Design new alternatives
Let them fight!
Review, learn and recircle
And the winner is…
it works!
+300% signups +110% leads
+30% checkouts +53% conversions
www.proudsugar.com team@proudsugar.com

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