Monique Potter is a results-oriented data analysis expert with experience managing teams and reporting for various companies. She has an Associate's degree in Business Management and Bachelor's degrees in Psychology from Cameron University. Her technical skills include Excel, Access, and various HR systems. Currently she manages all reporting for the HR department of a healthcare client at Novitex Enterprise Solutions, ensuring timely delivery of reports and resolving data issues. Previously she held management and coordinator roles in retail, childcare, and service industries.

1. Monique Potter
5505 TPC Parkway Unit 2102, San Antonio, Texas 78261
Cell: 580-284-2104 Email: Monique_Potter@outlook.com
A results-oriented DataAnalysis Expert withsolid supervisoryexperienceworkingforwell-established
companiesandagovernmentagency.Experiencedmanagerwiththeabilityto leada diverse groupof
professionalsinmeeting alldepartmentalgoalsanddeadlineswhileoptimizingstaff performanceand
businessprocessimprovement.
Education/Certifications
*AssociatesofApplied Sciencein BusinessManagement,CameronUniversity, Completed May2012
*BachelorofSciencein Psychology,CameronUniversity, Completed October2012
*Bachelor ofSciencein Psychology,CameronUniversity, October2012
Technical Environment
 MSExcel
 MSAccess (Tables,Queries,Forms,Reports,Import/ExportData)
 SWAT
 HRIS
 CMS
 EPSS
Novitex Enterprise Solutions/Serco (Prime) November 2013 – Present
Lawton, Oklahoma United States
Client: OBAMACARE (Serco)
Department: Human Resources
 Responsible for managing all aspects of daily, weekly, monthlyand annual reporting including the design,
development, testing, documentation, maintenance and analysis of database queries and ad-hoc reports.
 Present analysis results/recommendations to client leadership directlyin a timely, consistent, and accurate
manner.
 Recommendsandimplementsnewor modifiedreportingmethodsandprocedurestoimprovereport content
and completeness of information.
 Provides subject matter expertise on all data elements and report content related to the data warehouse.
 Coordinates with HR, the data warehouse developers, DBA's, and the change/release manager to ensure
total system qualityassurance is met at all times.
 Designs,develops,tests, documentsandmaintains HRdatabasequeriesandreportsrelatedtobutnotlimited
to customer service, enrollment, and eligibility.
 Works with customers to define and document additional requirements to enrich reporting capabilities.
 Developssystematic reportingprocessesandprocedurestoensure timelydeliveryof daily, weekly, monthly,
annual and ad hoc reporting to HR management.
 Troubleshootsdataintegrity issues, analyzes data for completenessto meetbusinessneeds, and proposes
documented solution recommendations.
 Transfers data into meaningful, professional and easyto understand formats for various audiences.
 Combinesvariousdatasourcesintoacomprehensiveunderstandingofcustomer behaviorsandfeedbackfor
service improvement opportunities.
 Manages reporting and analysis elements on all business initiative projects.

2.  Recommendsandimplementsnewor modifiedreportingmethodsandprocedurestoimprovereport content
and completeness of information.
 Troubleshoots and coordinates resolutions to all system issues affecting Customer Service.
 Creates on-line tools to improve efficiencyand effectiveness of staff in their role of servicing our HR client.
Dillard’s, 2012-2013
Lawton, Oklahoma United States
Business Manager
 Responsibilityfor the day to day operations and manage, observe, monitor, coach (train) and supervise at
least sales associates.
 Responsible for the sales performance of all associates.
 Coordinate dailywith HR to schedule associates dailyshift and approve payroll.
 Resolve associate and customer questions or complaints.
 Perform periodic associate performance reviews and evaluations and submit to HR.
 Interview potential new associates and responsible for successful HR in-processing.
 Administer discipline up to and including discharge in coordination with the Store Manager.
 Maintain proper inventoryof all product types.
 Ensure overall customer satisfaction.
 Organize outsourcing events and events within the store.
Dillard’s, 2012-2013
Lawton, Oklahoma United States
Associate Business Manager
 Greet customers and ascertain each customer wants and needs.
 Describe merchandise and explain use, operation, and care of merchandise to customers.
 Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
 Compute sale prices, total purchases and receive and process cash or credit payment.
 Answer questions regarding the store and its merchandise.
 Prepare sale slips or sale contracts.
 Maintainknowledgeofcurrentsalesandpromotions,policesregardingpaymentandexchanges,andsecurity
practices.
 Place special orders or call other stores to find desired items.
 Inventory stock and requisition new stock.
 Ticket, arrange and displaymerchandise to promote sales.
 Exchange merchandise for customers and accept returns.
 Help customers tryon or fit merchandise.
 Open and close cash registers which include counting money, separating charge slips, coupons, and
vouchers, balancing cash drawers, and making deposits.
J. Roy Dunning Children’s Shelter, 2011-2012
Lawton, Oklahoma United States
Lead Childcare Coordinator
 Manageandmaintaina safe environmentfor abused,neglectedandabandonedchildrenbetweentheages
of infancyand 13 years.
 Assist with the preparation of children for dailyactivities and dailymeals.
 Administer medications and other first aid assistance to those in need.

3.  Keep records on individual children.
Little Angel’s Learning Center,, 2009-2010
Lawton, Oklahoma United States
Assistant Manager
 Administer medications and other first aid assistance to those in need.
 Keep records on individual children.
 Communicate with parents or guardians regarding child’s behavior and dailyactivities.
 Keep records on dailyobservations and medications administered.
 Supporteachchild’semotionalordevelopmentalproblems,encouragingunderstandingofothersandpositive
self-concepts.
 Instruct children on health and personal habits, such as eating, resting, and hygiene.
 Create developmentallyappropriate lesson plans.
 Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making
phone calls.
Rainbow, 2009-2010
Lawton, Oklahoma United States
Service Coordinator
 Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making
phone calls.
 Greet customers and ascertain each customer wants or needs.
 Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
 Compute sale prices, total purchases and receive and process cash or credit payments.
 Maintainknowledgeofcurrentsalesandpromotions,policiesregardingpaymentandexchanges,andsecurity
practices.
 Inventory stock and requisition new stock.
 Ticket, arrange and displaymerchandise to promote sales.