Customer experience & moments of truth: best practice highlightsGeert Martens
What should you do to excell on all "Moments of Truth" and deliver a great customer experience? What are best practices in Moment of Truth Management? This presentation (part of a larger one called "The truth about Moments of Truth") discusses global best practices in CEM en MoTM.
1. The document discusses various techniques for increasing influence over others, including telling stories, using body language, tone of voice, building trust through similarity and credibility, and leveraging psychological concepts like reciprocity, social proof, and scarcity.
2. It also recommends strategies such as asking for small favors to create obligation, using proximity to build relationships, and employing "magic words" that pique curiosity or imply social norms.
3. The overall message is that influence depends on both visible and invisible factors in communication and interpersonal interactions.
This document summarizes an NGO/NPO called SmartLife Foundation that has been registered since 2013. It works with white collar volunteers to benefit blue collar workers, teaching them skills to be self-sufficient. The foundation runs 10 programs focused on education, health, talent-building, and compassion. It encourages involvement through adopting and volunteering for programs, or providing financial or facility assistance.
This document provides tips on using ninja tactics to build influence. It discusses the importance of first impressions through digital profiles and appearance. Specific tactics mentioned include using rapport, compliments, finding similarities, association, and proximity to build connections. Storytelling and social proof through testimonials and case studies are recommended to influence others. The document concludes by inviting the reader to a free webinar and connect on LinkedIn if they find the tips useful.
Four pillars of_social_selling_master_agendaVinod Mehra
This document outlines an agenda for a workshop on social selling. The workshop will be facilitated by Vinod Mehra, who has over 20 years of technology sales experience. It will cover the four pillars of social selling using LinkedIn and other platforms to identify prospects, engage in the customer journey early, build relationships, and influence decision makers. Attendees will learn social selling strategies and tools to align their sales process and measure the effectiveness of their social media activities. The full-day or half-day workshop is aimed at business owners, executives, sales professionals and consultants.
This document provides a crash course on using LinkedIn effectively. It begins with an overview of LinkedIn, including its founding and current leadership. It then outlines key strategies for optimizing one's profile, growing connections on LinkedIn, engaging with groups, finding jobs, tracking companies, sharing posts, and maintaining a daily action plan. Specific tips are provided in each area, such as focusing profile skills, using invites selectively for quality connections, aiming to be a top contributor in a few groups, and posting relevant content regularly to build authority. The goal is to help users fully leverage LinkedIn's professional networking capabilities.
This document provides an overview of blockchain and business opportunities related to it. It introduces blockchain, how it works in a decentralized peer-to-peer network, and examples of its use cases. Business value drivers from blockchain characteristics like disintermediation and smart contracts are discussed. The document outlines Dubai's blockchain strategy and initiatives to become a leader in the field. It surveys the local market landscape and companies involved, and provides the presenter's view that blockchain will be highly disruptive across many industries and economic and social spheres.
Customer experience & moments of truth: best practice highlightsGeert Martens
What should you do to excell on all "Moments of Truth" and deliver a great customer experience? What are best practices in Moment of Truth Management? This presentation (part of a larger one called "The truth about Moments of Truth") discusses global best practices in CEM en MoTM.
1. The document discusses various techniques for increasing influence over others, including telling stories, using body language, tone of voice, building trust through similarity and credibility, and leveraging psychological concepts like reciprocity, social proof, and scarcity.
2. It also recommends strategies such as asking for small favors to create obligation, using proximity to build relationships, and employing "magic words" that pique curiosity or imply social norms.
3. The overall message is that influence depends on both visible and invisible factors in communication and interpersonal interactions.
This document summarizes an NGO/NPO called SmartLife Foundation that has been registered since 2013. It works with white collar volunteers to benefit blue collar workers, teaching them skills to be self-sufficient. The foundation runs 10 programs focused on education, health, talent-building, and compassion. It encourages involvement through adopting and volunteering for programs, or providing financial or facility assistance.
This document provides tips on using ninja tactics to build influence. It discusses the importance of first impressions through digital profiles and appearance. Specific tactics mentioned include using rapport, compliments, finding similarities, association, and proximity to build connections. Storytelling and social proof through testimonials and case studies are recommended to influence others. The document concludes by inviting the reader to a free webinar and connect on LinkedIn if they find the tips useful.
Four pillars of_social_selling_master_agendaVinod Mehra
This document outlines an agenda for a workshop on social selling. The workshop will be facilitated by Vinod Mehra, who has over 20 years of technology sales experience. It will cover the four pillars of social selling using LinkedIn and other platforms to identify prospects, engage in the customer journey early, build relationships, and influence decision makers. Attendees will learn social selling strategies and tools to align their sales process and measure the effectiveness of their social media activities. The full-day or half-day workshop is aimed at business owners, executives, sales professionals and consultants.
This document provides a crash course on using LinkedIn effectively. It begins with an overview of LinkedIn, including its founding and current leadership. It then outlines key strategies for optimizing one's profile, growing connections on LinkedIn, engaging with groups, finding jobs, tracking companies, sharing posts, and maintaining a daily action plan. Specific tips are provided in each area, such as focusing profile skills, using invites selectively for quality connections, aiming to be a top contributor in a few groups, and posting relevant content regularly to build authority. The goal is to help users fully leverage LinkedIn's professional networking capabilities.
This document provides an overview of blockchain and business opportunities related to it. It introduces blockchain, how it works in a decentralized peer-to-peer network, and examples of its use cases. Business value drivers from blockchain characteristics like disintermediation and smart contracts are discussed. The document outlines Dubai's blockchain strategy and initiatives to become a leader in the field. It surveys the local market landscape and companies involved, and provides the presenter's view that blockchain will be highly disruptive across many industries and economic and social spheres.
This document advertises a workshop on social selling and influencing decision makers using LinkedIn. The workshop is led by Vinod Mehra, who has over 20 years of technology sales experience. Attendees will learn the principles of social selling, how to craft compelling LinkedIn and Twitter profiles, identify target audiences, engage prospects, and develop a 30-day social media action plan. The full-day workshop will be held either at the participant's office or delivered over 3 hours, and will cover tools like LinkedIn, Twitter, and content creation/distribution.
Vinod Mehra is offering LinkedIn profile writing coaching services, which includes two 2-hour Skype consultation sessions to help craft the client's image, summary, experiences, skills, recommendations on their profile. The coaching also provides guidelines for connections, groups, posts, education and jobs on LinkedIn, as well as a 30-day action plan and follow up support for AED 750 payable upfront. The coaching aims to help clients build their brand, find jobs and business leads through an optimized LinkedIn profile.
This document discusses building your social brand through strategic engagement on social media. It outlines that social media has leveled the playing field for public engagement and promotion. Examples are given of politicians like Barack Obama and Narendra Modi who effectively used social media to further their campaigns. The workshop described will help attendees identify the right social media platforms to engage on, create an online presence, engage with insight, and measure their online footprint to build their social brand equity.
This document outlines a 4-day sales workshop for startups. The workshop addresses common startup sales challenges like new products and markets, and lack of sales experience. Over the 4 days, it covers identifying a sales model, creating a sales process, market research, competition analysis, value propositions, managing the sales pipeline, handling objections, negotiation, closing sales, customer delight, and building a sales team. It also includes sessions on influence and content delivery.
The document describes several training workshops on using LinkedIn, Twitter, blogging and LinkedIn for career and business purposes. The workshops provide guidance on optimizing profiles, building connections, crafting effective posts and implementing strategies for professional and career networking or business development goals. Key topics covered include features, best practices, case studies and tools for each platform.
This document provides tips for participating in a Table Topics speech contest. It discusses why members should participate in contests, including to help the club, learn new skills quickly, speak to a new audience, and gain popularity. It outlines contest eligibility rules and provides advice for both contestants and Table Topics masters. Suggestions are given for contestants to practice topics, record themselves, find a mentor, and study feedback. Tips are also provided for masters on introducing topics and putting speakers at ease. The document emphasizes preparation, structure, and tactics for responding to impromptu questions.
7 - Sales & Social Media Trainings and WorkshopsVinod Mehra
The document contains repeated text encouraging the reader to question everything and make it better. It lists the website www.SalesGyan.com multiple times without providing any additional context or information. The high level message is to adopt a questioning and improvement-focused mindset.
This document discusses Toastmasters speech contests and provides tips for participation. It explains that contests help with learning, gaining a new audience, and personal growth. The main types of contests are evaluation, table topics, humorous, international and tall tales speeches. Eligibility requirements include club membership in good standing and completion of six speech projects. The document provides advice on various aspects of contests including content, delivery, evaluation criteria and overall tips. It emphasizes the importance of sticky content, unpredictable elements, credibility, concrete examples and storytelling.
This document provides tips for organizing a speech. It recommends telling the audience what you will tell them, then telling them, and finally telling them what you told them. The document also suggests developing an outline with an introduction that looks forward to the topic, body points supported by information, and a conclusion that sums up. Additionally, it advises creating a mind map to effectively organize speech points and develop an introduction and close. The tips aim to help create a simple, unpredictable, concrete, credible and emotional speech that tells a story.
The document discusses various brainstorming techniques for improving ideas including art of brainstorming, 6 thinking hats, SCAMPER, the books Beautiful Mind and Lateral Thinking, reverse thinking, and not shooting down any ideas but rather noting down all ideas whether good, bad, or ugly. It encourages questioning everything and making it better.
This document contains 11 rules and life lessons from Bill Gates. The rules advise that life is not fair, the world does not care about your self-esteem and will expect you to achieve something before feeling good about yourself, and you will not make high salaries right out of high school. It also notes that bosses can be tougher than teachers, flipping burgers provides opportunities, mistakes are not your parents' fault, parents get boring from providing for children, school does not reflect real life with winners and losers, life is not divided into semesters, television does not reflect real life, and it is good to be nice to nerds as you may end up working for one.
The document summarizes research on customer relationship management. It reports that retaining existing customers is significantly less costly than acquiring new customers. Poor customer service can cause customers to stop doing business with or spread negative word of mouth about a company. Customers are more likely to purchase from competitors for service-related issues compared to price or product issues. While quick responses may be recommended, slow but effective solutions are also valued. It takes many positive experiences to outweigh one negative experience. Customers prefer phone, email, live chat and online help for support. Improving self-service and tools for agents can increase traffic and reduce calls while building trust. Customer experience and treatment are major factors in purchasing decisions and loyalty.
This document outlines 8 rules for achieving happiness: 1) meditate, 2) find something to look forward to, 3) commit conscious acts of kindness, 4) infuse positivity into your environment, 5) exercise, 6) spend money on experiences rather than things, 7) spend money on others, and 8) go back to your hobbies. Each rule is accompanied by a brief explanation or description.
Vinod Mehra is a passionate blogger who began writing blogs in 2010 as a way to share his experiences. He writes about topics like social selling, cloud computing, LinkedIn, and information technology based on his over two decades of experience in sales within the IT industry. Mehra is currently the president of an NGO called SmartLife and also works as a sales director providing business consulting services and training related to social selling, cloud computing, and helping startups. His mission is to help uplift the economic status of 10,000 blue collar workers.
Vinod will host a workshop on using Twitter for success. The 2.5 hour workshop will be held on December 13, 2013 in Dubai and costs AED 50 per person with a maximum of 25 participants. The workshop will provide an introduction to Twitter, how to create a profile and engage with others through tweeting, retweeting and following. It will also cover how Twitter can be used for marketing, research and building a brand or business. Attendees will learn how to attract followers and gain 1000 in the next 10 days through case studies and exercises.
The document announces a LinkedIn workshop titled "Building a Powerful Identity" to be held on a specified date and location. The 3-hour workshop will provide 25 participants with guidance on using LinkedIn to build their professional identity and brand, connect with industry contacts, exchange knowledge, find career opportunities including jobs and business leads. Attendees will learn how to create an effective profile, connect with others, join groups, attract employers, establish expertise, and build an entrepreneurial presence. Post-workshop support is also provided.
The document announces a workshop called "Launch Your Business" that will be held on a specific date in Dubai to teach participants how to use LinkedIn to promote their business or freelance work. The 4-hour workshop costs a nominal fee and is limited to 25 participants who must have a LinkedIn profile and Gmail account. The workshop will provide hands-on training to help attendees identify business strategies, optimize their company page, add products/services, develop a marketing plan, build connections, post updates, and measure progress using LinkedIn analytics.
This document provides guidance on selecting an appropriate topic for a speech. It discusses factors to consider such as the audience, including their age, interests and background. Specific topics are suggested for different example audiences, such as tips for succeeding in the hotel industry for students or topics related to careers, family or hobbies drawn from one's personal experience. References for developing the topic are listed, and it is recommended to choose a topic that is specific enough to fit within the allotted time and aligns with the event theme and platform. The speaker should also select a topic about which they are passionate and have sufficient knowledge to discuss.
The document discusses when to consider coaching and mentoring programs. For coaching, it is recommended when developing specific employee competencies, improving underperforming talent, introducing new systems, or helping individuals acquire new skills. Mentoring is suggested for succession planning, developing diversity, more holistic employee growth beyond skills, retaining expertise from retiring staff, and balancing professional and personal development. The document provides examples of situations that warrant coaching versus mentoring approaches.
This document advertises a workshop on social selling and influencing decision makers using LinkedIn. The workshop is led by Vinod Mehra, who has over 20 years of technology sales experience. Attendees will learn the principles of social selling, how to craft compelling LinkedIn and Twitter profiles, identify target audiences, engage prospects, and develop a 30-day social media action plan. The full-day workshop will be held either at the participant's office or delivered over 3 hours, and will cover tools like LinkedIn, Twitter, and content creation/distribution.
Vinod Mehra is offering LinkedIn profile writing coaching services, which includes two 2-hour Skype consultation sessions to help craft the client's image, summary, experiences, skills, recommendations on their profile. The coaching also provides guidelines for connections, groups, posts, education and jobs on LinkedIn, as well as a 30-day action plan and follow up support for AED 750 payable upfront. The coaching aims to help clients build their brand, find jobs and business leads through an optimized LinkedIn profile.
This document discusses building your social brand through strategic engagement on social media. It outlines that social media has leveled the playing field for public engagement and promotion. Examples are given of politicians like Barack Obama and Narendra Modi who effectively used social media to further their campaigns. The workshop described will help attendees identify the right social media platforms to engage on, create an online presence, engage with insight, and measure their online footprint to build their social brand equity.
This document outlines a 4-day sales workshop for startups. The workshop addresses common startup sales challenges like new products and markets, and lack of sales experience. Over the 4 days, it covers identifying a sales model, creating a sales process, market research, competition analysis, value propositions, managing the sales pipeline, handling objections, negotiation, closing sales, customer delight, and building a sales team. It also includes sessions on influence and content delivery.
The document describes several training workshops on using LinkedIn, Twitter, blogging and LinkedIn for career and business purposes. The workshops provide guidance on optimizing profiles, building connections, crafting effective posts and implementing strategies for professional and career networking or business development goals. Key topics covered include features, best practices, case studies and tools for each platform.
This document provides tips for participating in a Table Topics speech contest. It discusses why members should participate in contests, including to help the club, learn new skills quickly, speak to a new audience, and gain popularity. It outlines contest eligibility rules and provides advice for both contestants and Table Topics masters. Suggestions are given for contestants to practice topics, record themselves, find a mentor, and study feedback. Tips are also provided for masters on introducing topics and putting speakers at ease. The document emphasizes preparation, structure, and tactics for responding to impromptu questions.
7 - Sales & Social Media Trainings and WorkshopsVinod Mehra
The document contains repeated text encouraging the reader to question everything and make it better. It lists the website www.SalesGyan.com multiple times without providing any additional context or information. The high level message is to adopt a questioning and improvement-focused mindset.
This document discusses Toastmasters speech contests and provides tips for participation. It explains that contests help with learning, gaining a new audience, and personal growth. The main types of contests are evaluation, table topics, humorous, international and tall tales speeches. Eligibility requirements include club membership in good standing and completion of six speech projects. The document provides advice on various aspects of contests including content, delivery, evaluation criteria and overall tips. It emphasizes the importance of sticky content, unpredictable elements, credibility, concrete examples and storytelling.
This document provides tips for organizing a speech. It recommends telling the audience what you will tell them, then telling them, and finally telling them what you told them. The document also suggests developing an outline with an introduction that looks forward to the topic, body points supported by information, and a conclusion that sums up. Additionally, it advises creating a mind map to effectively organize speech points and develop an introduction and close. The tips aim to help create a simple, unpredictable, concrete, credible and emotional speech that tells a story.
The document discusses various brainstorming techniques for improving ideas including art of brainstorming, 6 thinking hats, SCAMPER, the books Beautiful Mind and Lateral Thinking, reverse thinking, and not shooting down any ideas but rather noting down all ideas whether good, bad, or ugly. It encourages questioning everything and making it better.
This document contains 11 rules and life lessons from Bill Gates. The rules advise that life is not fair, the world does not care about your self-esteem and will expect you to achieve something before feeling good about yourself, and you will not make high salaries right out of high school. It also notes that bosses can be tougher than teachers, flipping burgers provides opportunities, mistakes are not your parents' fault, parents get boring from providing for children, school does not reflect real life with winners and losers, life is not divided into semesters, television does not reflect real life, and it is good to be nice to nerds as you may end up working for one.
The document summarizes research on customer relationship management. It reports that retaining existing customers is significantly less costly than acquiring new customers. Poor customer service can cause customers to stop doing business with or spread negative word of mouth about a company. Customers are more likely to purchase from competitors for service-related issues compared to price or product issues. While quick responses may be recommended, slow but effective solutions are also valued. It takes many positive experiences to outweigh one negative experience. Customers prefer phone, email, live chat and online help for support. Improving self-service and tools for agents can increase traffic and reduce calls while building trust. Customer experience and treatment are major factors in purchasing decisions and loyalty.
This document outlines 8 rules for achieving happiness: 1) meditate, 2) find something to look forward to, 3) commit conscious acts of kindness, 4) infuse positivity into your environment, 5) exercise, 6) spend money on experiences rather than things, 7) spend money on others, and 8) go back to your hobbies. Each rule is accompanied by a brief explanation or description.
Vinod Mehra is a passionate blogger who began writing blogs in 2010 as a way to share his experiences. He writes about topics like social selling, cloud computing, LinkedIn, and information technology based on his over two decades of experience in sales within the IT industry. Mehra is currently the president of an NGO called SmartLife and also works as a sales director providing business consulting services and training related to social selling, cloud computing, and helping startups. His mission is to help uplift the economic status of 10,000 blue collar workers.
Vinod will host a workshop on using Twitter for success. The 2.5 hour workshop will be held on December 13, 2013 in Dubai and costs AED 50 per person with a maximum of 25 participants. The workshop will provide an introduction to Twitter, how to create a profile and engage with others through tweeting, retweeting and following. It will also cover how Twitter can be used for marketing, research and building a brand or business. Attendees will learn how to attract followers and gain 1000 in the next 10 days through case studies and exercises.
The document announces a LinkedIn workshop titled "Building a Powerful Identity" to be held on a specified date and location. The 3-hour workshop will provide 25 participants with guidance on using LinkedIn to build their professional identity and brand, connect with industry contacts, exchange knowledge, find career opportunities including jobs and business leads. Attendees will learn how to create an effective profile, connect with others, join groups, attract employers, establish expertise, and build an entrepreneurial presence. Post-workshop support is also provided.
The document announces a workshop called "Launch Your Business" that will be held on a specific date in Dubai to teach participants how to use LinkedIn to promote their business or freelance work. The 4-hour workshop costs a nominal fee and is limited to 25 participants who must have a LinkedIn profile and Gmail account. The workshop will provide hands-on training to help attendees identify business strategies, optimize their company page, add products/services, develop a marketing plan, build connections, post updates, and measure progress using LinkedIn analytics.
This document provides guidance on selecting an appropriate topic for a speech. It discusses factors to consider such as the audience, including their age, interests and background. Specific topics are suggested for different example audiences, such as tips for succeeding in the hotel industry for students or topics related to careers, family or hobbies drawn from one's personal experience. References for developing the topic are listed, and it is recommended to choose a topic that is specific enough to fit within the allotted time and aligns with the event theme and platform. The speaker should also select a topic about which they are passionate and have sufficient knowledge to discuss.
The document discusses when to consider coaching and mentoring programs. For coaching, it is recommended when developing specific employee competencies, improving underperforming talent, introducing new systems, or helping individuals acquire new skills. Mentoring is suggested for succession planning, developing diversity, more holistic employee growth beyond skills, retaining expertise from retiring staff, and balancing professional and personal development. The document provides examples of situations that warrant coaching versus mentoring approaches.
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
General Data Protection Regulation (GDPR) - Training Courses - EN | PECB
Webinars: https://pecb.com/webinars
Article: https://pecb.com/article
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Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
Chapter wise All Notes of First year Basic Civil Engineering.pptxDenish Jangid
Chapter wise All Notes of First year Basic Civil Engineering
Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1
Pengantar Penggunaan Flutter - Dart programming language1.pptx
Moments of truth.ppt
1. Moments of Truth
Smartlife
The journey began with much
apprehension and concerns
and it has not changed since
other than the direction is
absolutely positive