The document provides a summary of Mohammad Ravi's professional experience, education, and technical skills. It details his current role as a Tier 1.5 Network Engineer at SingTel where he manages global and local MPLS IP VPN and IPLC services, and is responsible for proactive monitoring, troubleshooting, and resolution of incidents on routers, switches, and protocols. It also outlines his previous experience as a Network Engineer at HCL Technologies where he supported the network infrastructure of Punjab National Bank in India.

1. MOHAMMAD RAVI
Mobile:+60-133935642
Address: 3A-03-B,Menara Jaya Condominium, Jalan 14/1,section-14,
48100 Petaling jaya,Selangor, Malaysia
E-mail: ravimohd@hotmail.co.uk , ravimohd@gmail.com
Skype ID:mohammadravi
International Data | IT Network Support Service
M.Sc. (Computer Science), 2009
Jiwaji University, Gwalior (M.P.)
Cisco Certified Network Associate (Cisco ID: CSCO12262841)
JUNIPER certification in JNCIA-ER (Associate, Enterprise Routing)
MCSE Course Module from HCL CDC NOIDA
• Channels medium: Channelized E1 /T1/OFC/ SDH,STM,VC3/4,Leased Line (WAN) ,
ISDN (PRI / BRI) / Satellite link (VSAT) & Video Conference Via ISDN
• Network Devices
Extensive hands on experience on the following devices:
• Routers: (Cisco/Juniper).Series 7200, 3800, 3600, 2800, 1800 / Series M120,
• Switches :(Cisco/Juniper) Series 6500, 3700, 3500, 2600, 2960, EX4200
• Routing Protocols & Technologies:
RIP, EIGRP, OSPF, BGP, MPLS-L3VPN/L2VPN, Frame Relay, PPP, HDLC.
• Switching
VLAN, Trunking, VTP, DTP, STP, PVST, RSTP, MSTP, HSRP, VRRP, GLBP, DHCP,
Netflow, NAT/PAT, L2/L3 Ether Channel
• Tools
• Network Monitoring System-( Alcatel, Huawei, ASON-Ceana, Cisco CE, BTI, Lucent,
WhatsUp Gold, CA-Spectrum ,)
• Ticketing Tools:- HP-FRMS, SMoD, Focal Scope
• Installation, Configuration ,Monitor network performance and troubleshoot
• Pro -Active Monitoring, Managing, Implementation & Troubleshooting capability
Network Engineer, July 2014 to till date
Singapore Telecommunications Ltd
Project: Global Operations - Enterprise Data & Managed Services
• Working as Tier 1.5 Network Engineer in SingTel- GNOC/TAC, Malaysia
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PROFILE
TECHNICAL SKILLS
PROFESSIONAL EXPERIENCE (6+ Years)
EDUCATION & CERTIFICATIONS

2. MOHAMMAD RAVI
Mobile:+60-133935642
Address: 3A-03-B,Menara Jaya Condominium, Jalan 14/1,section-14,
48100 Petaling jaya,Selangor, Malaysia
E-mail: ravimohd@hotmail.co.uk , ravimohd@gmail.com
Skype ID:mohammadravi
Responsibilities for Services:-
1, IPMS & International Lease Circuit Services
• Manage global and local MPLS IP VPN and IPLC services
• Proactive Monitoring & Troubleshooting of Routers, Switch
• Implementing and troubleshooting different routing and switching protocols like
OSPF, BGP and MPLS VPN.
• PE-CE access links in resolving incidents in multi-vendor environment comprising of
Cisco, Juniper
• Responsible for providing Telco based Access network administration supporting the
different nodes, from Provider Edge (PE) to Customer Edge (CE). Liaise with global
service provider partners in establishing new PE-CE access links and in resolving
incidents in multi-vendor environment,
• Handling end to end severity 1, 2, 3 and 4 trouble tickets including Change request
and Service request for Troubleshooting issues related to WAN/LAN.
• As a part of Service assurance (SA) monitoring daily IP/ transmission network
statistics, investigating root cause of outages, trouble-shooting & repair, planning
technical aspects of transmission networks and follow-ups.
• Troubleshooting IP & Transmission link related issues like link failure, config
mismatch, latency, packet drops.
• Actively perform network administration for clients in our Network Operations
Center, Proactive monitoring of customer infrastructure to enable the NOC to comply
with the customer SLA's.
• Monitoring & Troubleshooting of Optical, Submarine cables
• Provisioning & testing the circuits against customer requirements for various
bandwidths ranging from E1 to STM64 in international segment
• Co-Ordination with all Submarine Cable system SMW4,SMW3,I2I,
AAG,APCN2,UNITY,IMEWE,FLAG,SINGTEL, for E2E delivery
• Handling Fault & Crises Tickets, Timely managing & updating to relative team &
Customer via Ticket update, Email, Phone
• Alarm Monitoring, Fault Management, Providing RFO (Reason of Outage) & regular
update status of circuit to Customer.
• Responding to emails, tickets and calls, completing service requests and resolving
issues & maintaining NOC Information Management
• Working on NMS -Alcatel, Huawei, ASON-Ceana, Cisco CE, BTI, Lucent
• Observing Alarm logs, Generating Preventive Maintenance Report, arranging Test
Window as require & Field Engineer.
• Coordination & escalation with L2, L3 & International Cable custodian, Oversea-
Local Service Provider
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3. MOHAMMAD RAVI
Mobile:+60-133935642
Address: 3A-03-B,Menara Jaya Condominium, Jalan 14/1,section-14,
48100 Petaling jaya,Selangor, Malaysia
E-mail: ravimohd@hotmail.co.uk , ravimohd@gmail.com
Skype ID:mohammadravi
Engineer, July 2010 to July 2014
HCL Technologies Ltd -ISD.
Project: Network Integrator of Punjab National Bank –INDIA
Responsibilities:
• Working as FM Support -Network Services with Network Engineer Team Members On
Client Site and support a variety of technical projects responsible for monitoring and
implementation of Customer’s Network Infrastructure/ Customer Operation Support
• Manage & Maintains Lease Line (MLLN, MPLS), ISDN, VSAT & Video Conferencing
• Provides end-to-end IT Infrastructure Management services (Work in a 24x7x365)
Environment (Network Center Support).
• Manage New Commission, Decommission & Up gradation of Network-
Links(WAN/LAN) of site.
• Perform Installation, Configuration, Technical Support & Troubleshooting of Routers,
Switches and Preventive Maintenance of network / ISP
• Monitoring performance of the LAN/WAN links and equipment continuously and report
Daily / weekly / Monthly reporting & Quarterly Site Audit reports
• Maintain LAN/WAN and implementation using Cisco routers and switches
• Monitor managed hardware & software application during in-scope service hours
• Respond to requests for technical assistance in person, via phone, electronically & remote
support
• Performed tracking and troubleshooting of network using WhatsUp Gold, CA Spectrum
and WAN Monitoring Tools
• Coordinate and working with Level2/3 support teams & Field Engineers
• Tracking timely renewals of AMC /RMA/contracts /Payment of ISP and vendors to
ensure seamless network functionality.
• Problem escalation internally as well as externally wherever necessary in order to meet
SLAs
• Network Assessment and Documentation (including technical, operational, H/W
Inventory and economic assessment)
• Vendor/ISP co-ordination (Cisco, Wipro, BSNL, Airtel, Hughes, Sify Corp.) & Link
Management Services
• Logging calls with Service Provider for calls related to failure of LL/
MPLS/VPN/VSAT/RF
Handling Other Clients:
Indian Army, State Bank of India, HPCL, Union Bank, United Bank, Mahindra
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4. MOHAMMAD RAVI
Mobile:+60-133935642
Address: 3A-03-B,Menara Jaya Condominium, Jalan 14/1,section-14,
48100 Petaling jaya,Selangor, Malaysia
E-mail: ravimohd@hotmail.co.uk , ravimohd@gmail.com
Skype ID:mohammadravi
Finance, ICICI Bank, LIC, NIA, NICL, and Asian Paint etc.
IT Trainee, Aug 2009 to June 2010
India Metercom Technology Center, Noida
• Responsible for installation, configuration & troubleshooting of Network & devices
• Desktop support, Inventory documentation
===========================================
March 2008 to March 2009
Jiwaji University, Gwalior
Worked in Administrative Confidential Block as a Computer Lab Technical Assistant
(Part Time.)
Father’s Name : Mr. Haleem Mohammad
Mother’s Name : Mrs. Parveen Begum
Date of Birth : 30-September-1985.
Passport : Z2832992, Validity:-08/06/2024.
Language known : English & Hindi.
Gender : Male.
Nationality : Indian.
Marital status : Unmarried.
DATE-____/____/____
(MOHAMMAD RAVI)
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PERSONAL-DETAILS