Resume

1. MOHAMMAD RAVI
Mobile:+60-133935642
Address: 3A-03-B,Menara Jaya Condominium, Jalan 14/1,section-14,
48100 Petaling jaya,Selangor, Malaysia
E-mail: ravimohd@hotmail.co.uk , ravimohd@gmail.com
Skype ID:mohammadravi
International Data | IT Network Support Service
M.Sc. (Computer Science), 2009
Jiwaji University, Gwalior (M.P.)
Cisco Certified Network Associate (Cisco ID: CSCO12262841)
JUNIPER certification in JNCIA-ER (Associate, Enterprise Routing)
MCSE Course Module from HCL CDC NOIDA
• Channels medium: Channelized E1 /T1/OFC/ SDH,STM,VC3/4,Leased Line (WAN) ,
ISDN (PRI / BRI) / Satellite link (VSAT) & Video Conference Via ISDN
• Network Devices
Extensive hands on experience on the following devices:
• Routers: (Cisco/Juniper).Series 7200, 3800, 3600, 2800, 1800 / Series M120,
• Switches :(Cisco/Juniper) Series 6500, 3700, 3500, 2600, 2960, EX4200
• Routing Protocols & Technologies:
RIP, EIGRP, OSPF, BGP, MPLS-L3VPN/L2VPN, Frame Relay, PPP, HDLC.
• Switching
VLAN, Trunking, VTP, DTP, STP, PVST, RSTP, MSTP, HSRP, VRRP, GLBP, DHCP,
Netflow, NAT/PAT, L2/L3 Ether Channel
• Tools
• Network Monitoring System-( Alcatel, Huawei, ASON-Ceana, Cisco CE, BTI, Lucent,
WhatsUp Gold, CA-Spectrum ,)
• Ticketing Tools:- HP-FRMS, SMoD, Focal Scope
• Installation, Configuration ,Monitor network performance and troubleshoot
• Pro -Active Monitoring, Managing, Implementation & Troubleshooting capability
Network Engineer, July 2014 to till date
Singapore Telecommunications Ltd
Project: Global Operations - Enterprise Data & Managed Services
• Working as Tier 1.5 Network Engineer in SingTel- GNOC/TAC, Malaysia
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PROFILE
TECHNICAL SKILLS
PROFESSIONAL EXPERIENCE (6+ Years)
EDUCATION & CERTIFICATIONS

2. MOHAMMAD RAVI
Mobile:+60-133935642
Address: 3A-03-B,Menara Jaya Condominium, Jalan 14/1,section-14,
48100 Petaling jaya,Selangor, Malaysia
E-mail: ravimohd@hotmail.co.uk , ravimohd@gmail.com
Skype ID:mohammadravi
Responsibilities for Services:-
1, IPMS & International Lease Circuit Services
• Manage global and local MPLS IP VPN and IPLC services
• Proactive Monitoring & Troubleshooting of Routers, Switch
• Implementing and troubleshooting different routing and switching protocols like
OSPF, BGP and MPLS VPN.
• PE-CE access links in resolving incidents in multi-vendor environment comprising of
Cisco, Juniper
• Responsible for providing Telco based Access network administration supporting the
different nodes, from Provider Edge (PE) to Customer Edge (CE). Liaise with global
service provider partners in establishing new PE-CE access links and in resolving
incidents in multi-vendor environment,
• Handling end to end severity 1, 2, 3 and 4 trouble tickets including Change request
and Service request for Troubleshooting issues related to WAN/LAN.
• As a part of Service assurance (SA) monitoring daily IP/ transmission network
statistics, investigating root cause of outages, trouble-shooting & repair, planning
technical aspects of transmission networks and follow-ups.
• Troubleshooting IP & Transmission link related issues like link failure, config
mismatch, latency, packet drops.
• Actively perform network administration for clients in our Network Operations
Center, Proactive monitoring of customer infrastructure to enable the NOC to comply
with the customer SLA's.
• Monitoring & Troubleshooting of Optical, Submarine cables
• Provisioning & testing the circuits against customer requirements for various
bandwidths ranging from E1 to STM64 in international segment
• Co-Ordination with all Submarine Cable system SMW4,SMW3,I2I,
AAG,APCN2,UNITY,IMEWE,FLAG,SINGTEL, for E2E delivery
• Handling Fault & Crises Tickets, Timely managing & updating to relative team &
Customer via Ticket update, Email, Phone
• Alarm Monitoring, Fault Management, Providing RFO (Reason of Outage) & regular
update status of circuit to Customer.
• Responding to emails, tickets and calls, completing service requests and resolving
issues & maintaining NOC Information Management
• Working on NMS -Alcatel, Huawei, ASON-Ceana, Cisco CE, BTI, Lucent
• Observing Alarm logs, Generating Preventive Maintenance Report, arranging Test
Window as require & Field Engineer.
• Coordination & escalation with L2, L3 & International Cable custodian, Oversea-
Local Service Provider
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3. MOHAMMAD RAVI
Mobile:+60-133935642
Address: 3A-03-B,Menara Jaya Condominium, Jalan 14/1,section-14,
48100 Petaling jaya,Selangor, Malaysia
E-mail: ravimohd@hotmail.co.uk , ravimohd@gmail.com
Skype ID:mohammadravi
Engineer, July 2010 to July 2014
HCL Technologies Ltd -ISD.
Project: Network Integrator of Punjab National Bank –INDIA
Responsibilities:
• Working as FM Support -Network Services with Network Engineer Team Members On
Client Site and support a variety of technical projects responsible for monitoring and
implementation of Customer’s Network Infrastructure/ Customer Operation Support
• Manage & Maintains Lease Line (MLLN, MPLS), ISDN, VSAT & Video Conferencing
• Provides end-to-end IT Infrastructure Management services (Work in a 24x7x365)
Environment (Network Center Support).
• Manage New Commission, Decommission & Up gradation of Network-
Links(WAN/LAN) of site.
• Perform Installation, Configuration, Technical Support & Troubleshooting of Routers,
Switches and Preventive Maintenance of network / ISP
• Monitoring performance of the LAN/WAN links and equipment continuously and report
Daily / weekly / Monthly reporting & Quarterly Site Audit reports
• Maintain LAN/WAN and implementation using Cisco routers and switches
• Monitor managed hardware & software application during in-scope service hours
• Respond to requests for technical assistance in person, via phone, electronically & remote
support
• Performed tracking and troubleshooting of network using WhatsUp Gold, CA Spectrum
and WAN Monitoring Tools
• Coordinate and working with Level2/3 support teams & Field Engineers
• Tracking timely renewals of AMC /RMA/contracts /Payment of ISP and vendors to
ensure seamless network functionality.
• Problem escalation internally as well as externally wherever necessary in order to meet
SLAs
• Network Assessment and Documentation (including technical, operational, H/W
Inventory and economic assessment)
• Vendor/ISP co-ordination (Cisco, Wipro, BSNL, Airtel, Hughes, Sify Corp.) & Link
Management Services
• Logging calls with Service Provider for calls related to failure of LL/
MPLS/VPN/VSAT/RF
Handling Other Clients:
Indian Army, State Bank of India, HPCL, Union Bank, United Bank, Mahindra
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4. MOHAMMAD RAVI
Mobile:+60-133935642
Address: 3A-03-B,Menara Jaya Condominium, Jalan 14/1,section-14,
48100 Petaling jaya,Selangor, Malaysia
E-mail: ravimohd@hotmail.co.uk , ravimohd@gmail.com
Skype ID:mohammadravi
Finance, ICICI Bank, LIC, NIA, NICL, and Asian Paint etc.
IT Trainee, Aug 2009 to June 2010
India Metercom Technology Center, Noida
• Responsible for installation, configuration & troubleshooting of Network & devices
• Desktop support, Inventory documentation
===========================================
March 2008 to March 2009
Jiwaji University, Gwalior
Worked in Administrative Confidential Block as a Computer Lab Technical Assistant
(Part Time.)
Father’s Name : Mr. Haleem Mohammad
Mother’s Name : Mrs. Parveen Begum
Date of Birth : 30-September-1985.
Passport : Z2832992, Validity:-08/06/2024.
Language known : English & Hindi.
Gender : Male.
Nationality : Indian.
Marital status : Unmarried.
DATE-____/____/____
(MOHAMMAD RAVI)
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PERSONAL-DETAILS