Mohamed Krima is seeking an engineer position. He has over 2 years of experience in systems engineering and technical support roles for companies like IST Networks and OBS - Orange Business Services. He has expertise in Genesys, Microsoft, and BTG systems and services. Krima holds a BSc in Electronics and Communication Engineering from 2018 and several certifications. His skills include Microsoft Office, Windows, networking, programming languages, and soft skills like adaptability and working well under pressure.

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Mohamed Krima
Mohamed Ahmed Riad Ahmed Krima
BSc. of Electronics and Communication Engineering, 2018
Phone: (+20)1011234111
Email: m.riad.krima@gmail.com
LinkedIn: https://eg.linkedin.com/in/MohamedKrima
Address: 30 Mohamed Kamel El-Harony,
Nasr City,
Cairo, Egypt
OBJECTIVE
Seeking an Engineer position, where it is possible to contribute my skills and experience to the further
development of the organization, and achieve growth in my professional career.
EXPERIENCE
• IST Networks –– (Nov 2020 – Present)
Position: Genesys System Engineer
- A part of the Genesys PureCloud and PureConnect team.
- The team is respo0nsible for the whole project; implementation, support and change requests.
• OBS - Orange Business Services –– (Sep 2018 – Nov 2020)
Position: Voice Incident Management Expert (Microsoft/BTG)
- VOC CTS2; Second level of support for Microsoft and BTG (Business talk global) services.
- Investigating, isolating and solve the issue or follow up with required resources to get RFO.
Position: Voice Technical Support Engineer (BTG/Genesys/IPVPN)
- VOC CTS1; First point of contact for 120+ customers.
(HP, Cisco, Microsoft, Google, Canon, SOD, NetApp, Stefanini, Mercedes Benz, Arkadin, MSCCruise, etc.)
- Support for IPVPN & BTG (Business talk global) & Genesys & FCC (Flexible contact centers).
- Investigating, isolating and solve the issue or follow up with required resources to get RFO.
o Shift Leader –– 1yr 7 mos
o HP Inc Dedicated SPOC for Voice, IPVPN & Genesys –– 4 mos
o Google Dedicated SPOC for Voice & IPVPN –– 5 mos
• Trainee
OBS - Orange Business Services
- Backseat at DCSC; Service Desk at ENM_CAI & JTI teams –– 1 Month (Aug 2017 – Sep 2017)
PetroBel - Belayiem Petroleum
- Electronics Engineer –– 2 Weeks(July 2016 – July 2016)
OBS - Orange Business Services
- Soft skills sessions & Backseat at DCSC; Service Desk at ENM_CAI –– 1 Month (Aug 2015 – Sep 2015)
Egypt Air
- Avionics/Electrical department –– 1 Month (July 2015 – Aug 2015)
- Electrical Avionics Aircraft System Familiarization Course for Undergraduate Engineers
(License 0047/2015-01764)

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Mohamed Krima
CERTIFICATION / AWARDS
• OBS - Orange Business Services
Subject: Best Performer
- Feb 1, 2020 - In recognition of the great effort done during 2019 H2 to deliver the best customer experience.
Subject: Local Award
- Mar 1, 2019 - Acknowledge of the extraordinary efforts in HP INC incident management.
- Aug 1, 2019 - Second Scorecard winner Q1 2019
- Aug 1, 2019 - For outstanding support in India regulation project that was recognized by top ESC management.
• IBM
Subject: Cloud Intro
- January 12, 2018 - Earner understand cloud computing, cloud, IaaS, PaaS, SaaS, Hybrid Cloud, Private Cloud,
data storage, and flexible infrastructure.
Subject: Internet of Things Intro
- January 12, 2018 - Earner understand Internet of Things (IoT), real-time updates, secure communication,
organized data, storing information, transferring signals, and sending alerts.
• NTRA - National Telecom Regulatory Authority
Subject: Student Best Graduation Project Poster Award
- March 22, 2018 - 35th National Radio Science Conference, “Offered by the International Union of Radio Science”
EDUCATION
• Bachelor of Science (BSc.) in Electronics and Communication Engineering
Univiersty: Misr International University –– (Sep 2013 – July 2018)
- Highest GPA "3.60/4" - Cumulative GPA "3.09/4"
SKILLS
• Technical skills
- Expert knowledge of Microsoft office & Windows.
- Basic knowledge of CCNA, SIP, Voice & Computer Software Packages.
- Knowledge in C, C ++ language, PYXIS, LabVIEW, MATLAB, Or Cad & Photoshop.
• Soft skills
- ITIL v3 Foundation knowledge.
- Adapt to new equipment & technology.
- Work well under pressure as part of a team.
- Hard worker, doer, dedicated, quick learner, & ability to assume responsibility.
LANGUAGE
- English (Professional working proficiency) - Arabic (Native or bilingual proficiency)
PERSONAL INFORMATION
- Gender: Male
- Birth Date: June 6, 1995
- Military Service: Exempted
- Nationality: Egypt
- Visa Status: Citizen
- Marital Status: Single