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Module 1 – young
children and trauma
What is trauma?
Trauma is the emotional, psychological and
physiological residue left over from heightened
stress that accompanies experience of threat,
violence and life changing events
Source: Australian Childhood Foundation, Making Space for Learning: Trauma Informed Practice in Schools, 2010,
<www.childhood.org.au>
A more overwhelming event than a person
would ordinarily be expected to encounter
Source: American Academy of Child and Adolescent Psychiatry, <www.aacap.org>.
How do children react following
trauma?
• Every child reacts to trauma differently
• Reaction will depend on:
– Developmental level
– Premorbid functioning
– Previous life experiences
– Level of exposure to the trauma
– Parental reactions
– Subsequent changes in living situation
• The majority of children are resilient
Source: Centre of National Research on Disability and Rehabilitation Medicine,2011, Childhood Trauma Reactions, www.uq.edu.au
Types of trauma
• Complex trauma
• Family violence
• Medical trauma
• Natural disasters
• Community and
school violence
• Neglect
• Physical abuse
• Sexual abuse
• Traumatic grief
• Refugee and war
zone trauma
Source: Adapted from The National Child Traumatic Stress
Network, www.nctsn.org.
Complex trauma
• Exposure to multiple or prolonged traumatic
events
• Typically involves simultaneous or sequential
occurrences of child maltreatment, including
psychological maltreatment, neglect, physical and
sexual abuse and family violence, that are chronic
and begin in early childhood and occur within the
primary caregiving system
Family violence
• Actual or threatened physical or sexual violence or
emotional abuse
Medical trauma
• Reactions to pain, injury and serious illness or to
invasive medical procedures (such as surgery) or
treatments (such as burn care)
Natural disasters
– Occurrences where local, state and/or national
agencies and disaster relief services are called into
action e.g. fires, floods
Community and school violence
trauma
• Predatory violence (robbery) and violence that
comes from personal conflicts between people
who are not known to the child (shootings,
stabbings, beatings)
• Fights at school, threats to or injury of child
Neglect
• Neglect can mean a parent or caregiver not providing:
− food
− shelter
− clothing
− access to medical and health treatment
• Neglect can mean:
− exposing a child to dangerous environments
− poor supervision
− putting a child in the care of someone incapable of caring for
the child
− abandoning a child or expelling a child from home
Physical abuse
• Causing or attempting to cause physical pain or
injury (punching, kicking, hitting, burning or
harming a child in other ways)
• Can consist of a single incident or multiple
incidents
Sexual abuse
• Includes a wide range of sexual behaviours that take
place between a child and an older person
• Behaviours include:
− sexual kissing
− touching
− fondling of genitals
− intercourse
− flashing
− verbal pressure for sex
− sexual exploitation e.g. prostitution
− exposure to pornography
Refugee or war zone trauma
• Exposure to war, political violence or torture
• Can be the result of living in a region affected by
bombing, shooting or looting as well as forced
displacement to a new home due to political
reasons
Traumatic grief
• Death of a family member or someone important
to the child
• May be sudden and unexpected (e.g. accident) or
anticipated (e.g. illness or other natural causes)
The effect of trauma on children
Children who experience horrible external events may
experience emotional harm or psychic trauma. Left
untreated, all but the mildest of childhood trauma can
have an impact on the child
Source: American Academy of Child and Adolescent Psychiatry, Your Child – Childhood Trauma and Its Effects, <www.aacap.org>.
It is important to remember that abuse, neglect and
other trauma have different impacts on different
children − and that while we have to take seriously the
negative impacts of trauma we cannot underestimate
the strength of human resilience
Source: Child Safety Commissioner, 2009, From isolation to connection: a guide to understanding and working with traumatised
children and young people, <www.kids.vic.gov>.
What does a normal brain look like?
Source: Australian Childhood Foundation, 2010, Making Space for Learning: Trauma
Informed Practice in Schools, pp 19.
Source: Australian Childhood Foundation, 2010, Making Space for Learning: Trauma
Informed Practice in Schools, pp 21.
Source: Australian Childhood Foundation, 2010, Making Space for Learning: Trauma
Informed Practice in Schools, pp 23.
Trauma, neglect and brain
development
• Neglect is the absence of critical organising
experiences at key times during development
• It can involve sensory deprivation in a number of
domains such as language, touch and social
interactions
• Unlike a broken bone, maldevelopment of neural
systems mediating empathy, for example,
resulting from emotional neglect during infancy is
not readily observable
Source: Perry, B D., 2002, Childhood Experience and the Expression of Genetic Potential: What Childhood Neglect Tells Us About Nature and
Nurture, Brain and Mind Vol 3: pp 79-100.
19
Source: Perry, BD., 2002, Childhood Experience and the Expression of Genetic Potential: What
Childhood Neglect Tells Us About Nature and Nurture, Brain and Mind Vol 3: pp 79-100.
20
The impact of trauma on children
Source: Child Safety Commissioner, 2009, From isolation to connection: a guide to understanding and working with traumatised
children and young people, <www.kids.vic.gov>.
21
Intergenerational impact
• Traumas reverberate down the generations
and show as problems such as substance
abuse, mental illness, family violence, child
abuse and neglect
• Often accompanied by poverty, isolation and
physical illness
• Problems often found together and often
make each other worse
Families and communities
impact
• Trauma experienced by one person will
usually have a ripple effect on other family
members, extended family and friends
The impact of environment
• Poverty, poor housing, lack of access to clean
water or nutritious food
• Discrimination and racism
• Abuse and neglect
The impact of Placement disruption
• Children who are removed from home and are
separated from their parents due to abuse
and/or neglect have to undergo massive
internal reorganisation e.g. new home, new
school, new culture
Fight, flight freeze
• Trauma sends children’s bodies into survival
mode − fight, flight or freeze
Jason has been abused at home and is now living with
foster carers. He overhears his foster carers arguing.
Because of his previous experience he is afraid he will be
attacked. This sends his body into survival mode.
In survival mode, Jason can either attack first to get the
upper hand (fight), runaway to a safer place (flight) or
stay as quiet and as still as possible so he isn’t noticed
)freeze)
Trauma impact 0-12 months (cont.)
• Neurobiology of brain and central nervous
system altered by switch on alarm response
• Behavioural changes
• Regression in recently acquired
developmental gains
• Hyperarousal, hypervigilance and
hyperactivity
Trauma impact 0-12 months (cont.)
• Sleep disruption
• Loss of acquired motor skills
• Lowered stress threshold
• Lowered immune system
• Fear response to reminders of trauma
• Mood and personality changes
Trauma impact 0-12 months (cont.)
• Loss of, or reduced capacity to attune with
caregiver
• Loss of, or reduced capacity to manage
emotional states or self-soothe
• Insecure, anxious or disorganised attachment
behaviour
• Heightened anxiety when separated from
primary parent/carer
Trauma impact 0-12 months (cont.)
• Indiscriminate relating
• Reduced capacity to feel emotions − can
appear numb
• Cognitive delays and memory difficulties
• Loss of acquired communication skills
Trauma impact 12 months-3
years
• As for 0 − 12 months
• Increased resistance to parental direction
• Memory fro trauma may be evident in
behaviour, language or play
Trauma impact 3-5 years (cont.)
• Behavioural changes
• Hyperarousal, hypervigilance, hyperactivity
• Loss of toileting and eating skills
• Regression in recently acquired
developmental gains
• Sleep disturbances, night terrors
Trauma impact 3-5 years (cont.)
• Enuresis and encopresis
• Delayed gross motor and visual-perceptual
skills
• Fear of trauma recurring
• Mood and personality changes
• Loss of, or reduced capacity to manage
emotional states or self-soothe
Trauma impact 3-5 years (cont.)
• Increased need for control
• Fear of separation
• Loss of self-esteem and self-confidence
• Confusion about trauma evident in play …
magical explanations and unclear understanding
of causes of bad events
• Speech, cognitive and auditory processing delays
Trauma impact 3-5 years (cont.)
• Vulnerable to anniversary reactions set off by
seasonal reminders, holidays and other events
• Memory of intrusive visual images from
traumatic event may be demonstrated/recalled in
words and play
• At the older end of this range, children are more
likely to have lasting, accurate verbal and pictorial
memory for central events of the trauma
Trauma impact 5-7 years
• Behavioural change
• Increased tension, irritability, reactivity and
inability to relax
• Sleep disturbances, nightmares, night terrors,
difficulty falling or staying asleep
• Regression of behaviour
• Lack of eye contact
Trauma impact 5-7 years (cont.)
• spacey, easily distracted or hyperactive
behaviour
• Toileting accidents/enuresis or smearing of
faeces
• Eating disturbances
• Bodily aches and pains − no apparent reason
• Accident proneness
Trauma impact 5-7 years (cont.)
• Absconding/truanting from school
• Firelighting, hurting animals
• Obvious anxiety, fearfulness and loss of self-
esteem
• Specific fears
• Efforts to distance from feelings of shame,
guilt, humiliation
Trauma impact 5-7 years (cont.)
• Reduced capacity to feel emotions − may
appear numb or apathetic
• frozen watchfulness
• Vulnerable to anniversary reactions caused by
seasonal events, holidays
• Repeated retelling of traumatic event
• Withdrawal, depressed affect
Trauma impact 5-7 years (cont.)
• blanking out or loss of concentration when
under stress at school with lowering of
performance
• Explicit, aggressive, exploitive, sexualised
relating/engagement with other children
• Sexualised behaviour towards adults
• Sexualised drawing
Trauma impact 5-7 years Cont.)
• Verbally describes experiences of sexual abuse,
pointing to body parts and telling about the game
they played
• Excessive concern or preoccupation with private
parts and adult sexual behaviour
• Verbal or behavioural indications of age-
inappropriate knowledge of adult sexual
behaviour
• Running away from home
Trauma impact 7-9 years
• Changes in behaviour
• Hyperarousal, hypervigilance, hyperactivity
• Regression in recently acquired
developmental gains
• Sleep disturbances due to intrusive imagery
• Enuresis and encopresis
Trauma impact 7-9 years (cont.)
• Eating disturbances
• Loss of concentration and memory
• Post-traumatic re-enactments of traumatic
event that may occur secretly and involve
siblings or playmates
• Trauma driven acting out, risk taking
behaviour
Trauma impact 7-9 years (cont.)
• Flight into driven activity or retreat from others
to manage inner turmoil
• Loss of interest in previously pleasurable
activities
• Fear of trauma recurring
• Mood or personality changes
• Loss of, or reduced capacity to manage emotional
states or self-soothe
Trauma impact 7-9 years (cont.)
• Increased self-focusing and withdrawal
• Concern about personal responsibility for
trauma
• Wish for revenge and action oriented
response to trauma
• May experience acute distress encountering
any reminder of trauma
Trauma impact 7-9 years (cont.)
• Lowered self-esteem
• Increased anxiety or depression
• Fearful of closeness and love
• Likely to have detailed, long-term and sensory
memory for traumatic event − sometimes the
memory is fragmented or repressed
• Speech or cognitive delays
Trauma impact 7-9 years (cont.)
• Factual accurate memory may be embellished by
elements of fear or wish − perception of duration
may be distorted
• Intrusion of unwanted visual images and
traumatic reactions disrupt concentration and
create anxiety often without parent awareness
• Vulnerable to flashbacks of recall and anniversary
reactions to reminders of trauma
What can I do?
• Make sure the abuse or other trauma has stopped
• Begin to build a relationship, by being honest,
reliable and doing what you say you will do
• Understand trauma
• Help them feel safe through nurture, structure and
support
• Use boundaries and logical consequences
• Stay calm and well-regulated − even as you set limits
on aggression − to avoid power battles
What can I do?
• Understand your own traumas, so you can reflect on
your own feelings and reactions
• Co-regulate with the child: use your calm to soothe
and help them calm
• Don’t take their behaviour personally
• Use discipline without shaming
• Engage with family members and carers
Adapted from: Child Safety Commissioner, 2009, From isolation to connection: a guide to understanding and working with
traumatised children and young people, www.kids.vic.gov.
References and resources
• Australian Child and Adolescent Trauma, Loss and Grief Network,
2012, How children and young people experience and react to
traumatic events, ANU College of Medicine, Biology and
Environment.
• Child Welfare Information Gateway, 2009, Understanding the Effects
of Maltreatment on Brain Development, US Department of Health
and Human Services.
• Department of Education, Manitoba, Classroom Behavioural
Strategies and Interventions, <www.edu.gov.mb.ca>.
• Department of Human Services Victoria, Child development and
trauma specialist practice resource.
• The Help Guide, August 2012, Healing Emotional and Psychological
Trauma, <www.helpguide.org>.
Module-1-Young-children-and-trauma-PowerPoint.pptx

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Module-1-Young-children-and-trauma-PowerPoint.pptx

  • 1. Module 1 – young children and trauma
  • 2. What is trauma? Trauma is the emotional, psychological and physiological residue left over from heightened stress that accompanies experience of threat, violence and life changing events Source: Australian Childhood Foundation, Making Space for Learning: Trauma Informed Practice in Schools, 2010, <www.childhood.org.au> A more overwhelming event than a person would ordinarily be expected to encounter Source: American Academy of Child and Adolescent Psychiatry, <www.aacap.org>.
  • 3. How do children react following trauma? • Every child reacts to trauma differently • Reaction will depend on: – Developmental level – Premorbid functioning – Previous life experiences – Level of exposure to the trauma – Parental reactions – Subsequent changes in living situation • The majority of children are resilient Source: Centre of National Research on Disability and Rehabilitation Medicine,2011, Childhood Trauma Reactions, www.uq.edu.au
  • 4. Types of trauma • Complex trauma • Family violence • Medical trauma • Natural disasters • Community and school violence • Neglect • Physical abuse • Sexual abuse • Traumatic grief • Refugee and war zone trauma Source: Adapted from The National Child Traumatic Stress Network, www.nctsn.org.
  • 5. Complex trauma • Exposure to multiple or prolonged traumatic events • Typically involves simultaneous or sequential occurrences of child maltreatment, including psychological maltreatment, neglect, physical and sexual abuse and family violence, that are chronic and begin in early childhood and occur within the primary caregiving system
  • 6. Family violence • Actual or threatened physical or sexual violence or emotional abuse
  • 7. Medical trauma • Reactions to pain, injury and serious illness or to invasive medical procedures (such as surgery) or treatments (such as burn care)
  • 8. Natural disasters – Occurrences where local, state and/or national agencies and disaster relief services are called into action e.g. fires, floods
  • 9. Community and school violence trauma • Predatory violence (robbery) and violence that comes from personal conflicts between people who are not known to the child (shootings, stabbings, beatings) • Fights at school, threats to or injury of child
  • 10. Neglect • Neglect can mean a parent or caregiver not providing: − food − shelter − clothing − access to medical and health treatment • Neglect can mean: − exposing a child to dangerous environments − poor supervision − putting a child in the care of someone incapable of caring for the child − abandoning a child or expelling a child from home
  • 11. Physical abuse • Causing or attempting to cause physical pain or injury (punching, kicking, hitting, burning or harming a child in other ways) • Can consist of a single incident or multiple incidents
  • 12. Sexual abuse • Includes a wide range of sexual behaviours that take place between a child and an older person • Behaviours include: − sexual kissing − touching − fondling of genitals − intercourse − flashing − verbal pressure for sex − sexual exploitation e.g. prostitution − exposure to pornography
  • 13. Refugee or war zone trauma • Exposure to war, political violence or torture • Can be the result of living in a region affected by bombing, shooting or looting as well as forced displacement to a new home due to political reasons
  • 14. Traumatic grief • Death of a family member or someone important to the child • May be sudden and unexpected (e.g. accident) or anticipated (e.g. illness or other natural causes)
  • 15. The effect of trauma on children Children who experience horrible external events may experience emotional harm or psychic trauma. Left untreated, all but the mildest of childhood trauma can have an impact on the child Source: American Academy of Child and Adolescent Psychiatry, Your Child – Childhood Trauma and Its Effects, <www.aacap.org>. It is important to remember that abuse, neglect and other trauma have different impacts on different children − and that while we have to take seriously the negative impacts of trauma we cannot underestimate the strength of human resilience Source: Child Safety Commissioner, 2009, From isolation to connection: a guide to understanding and working with traumatised children and young people, <www.kids.vic.gov>.
  • 16. What does a normal brain look like? Source: Australian Childhood Foundation, 2010, Making Space for Learning: Trauma Informed Practice in Schools, pp 19.
  • 17. Source: Australian Childhood Foundation, 2010, Making Space for Learning: Trauma Informed Practice in Schools, pp 21.
  • 18. Source: Australian Childhood Foundation, 2010, Making Space for Learning: Trauma Informed Practice in Schools, pp 23.
  • 19. Trauma, neglect and brain development • Neglect is the absence of critical organising experiences at key times during development • It can involve sensory deprivation in a number of domains such as language, touch and social interactions • Unlike a broken bone, maldevelopment of neural systems mediating empathy, for example, resulting from emotional neglect during infancy is not readily observable Source: Perry, B D., 2002, Childhood Experience and the Expression of Genetic Potential: What Childhood Neglect Tells Us About Nature and Nurture, Brain and Mind Vol 3: pp 79-100. 19
  • 20. Source: Perry, BD., 2002, Childhood Experience and the Expression of Genetic Potential: What Childhood Neglect Tells Us About Nature and Nurture, Brain and Mind Vol 3: pp 79-100. 20
  • 21. The impact of trauma on children Source: Child Safety Commissioner, 2009, From isolation to connection: a guide to understanding and working with traumatised children and young people, <www.kids.vic.gov>. 21
  • 22. Intergenerational impact • Traumas reverberate down the generations and show as problems such as substance abuse, mental illness, family violence, child abuse and neglect • Often accompanied by poverty, isolation and physical illness • Problems often found together and often make each other worse
  • 23. Families and communities impact • Trauma experienced by one person will usually have a ripple effect on other family members, extended family and friends
  • 24. The impact of environment • Poverty, poor housing, lack of access to clean water or nutritious food • Discrimination and racism • Abuse and neglect
  • 25. The impact of Placement disruption • Children who are removed from home and are separated from their parents due to abuse and/or neglect have to undergo massive internal reorganisation e.g. new home, new school, new culture
  • 26. Fight, flight freeze • Trauma sends children’s bodies into survival mode − fight, flight or freeze Jason has been abused at home and is now living with foster carers. He overhears his foster carers arguing. Because of his previous experience he is afraid he will be attacked. This sends his body into survival mode. In survival mode, Jason can either attack first to get the upper hand (fight), runaway to a safer place (flight) or stay as quiet and as still as possible so he isn’t noticed )freeze)
  • 27. Trauma impact 0-12 months (cont.) • Neurobiology of brain and central nervous system altered by switch on alarm response • Behavioural changes • Regression in recently acquired developmental gains • Hyperarousal, hypervigilance and hyperactivity
  • 28. Trauma impact 0-12 months (cont.) • Sleep disruption • Loss of acquired motor skills • Lowered stress threshold • Lowered immune system • Fear response to reminders of trauma • Mood and personality changes
  • 29. Trauma impact 0-12 months (cont.) • Loss of, or reduced capacity to attune with caregiver • Loss of, or reduced capacity to manage emotional states or self-soothe • Insecure, anxious or disorganised attachment behaviour • Heightened anxiety when separated from primary parent/carer
  • 30. Trauma impact 0-12 months (cont.) • Indiscriminate relating • Reduced capacity to feel emotions − can appear numb • Cognitive delays and memory difficulties • Loss of acquired communication skills
  • 31. Trauma impact 12 months-3 years • As for 0 − 12 months • Increased resistance to parental direction • Memory fro trauma may be evident in behaviour, language or play
  • 32. Trauma impact 3-5 years (cont.) • Behavioural changes • Hyperarousal, hypervigilance, hyperactivity • Loss of toileting and eating skills • Regression in recently acquired developmental gains • Sleep disturbances, night terrors
  • 33. Trauma impact 3-5 years (cont.) • Enuresis and encopresis • Delayed gross motor and visual-perceptual skills • Fear of trauma recurring • Mood and personality changes • Loss of, or reduced capacity to manage emotional states or self-soothe
  • 34. Trauma impact 3-5 years (cont.) • Increased need for control • Fear of separation • Loss of self-esteem and self-confidence • Confusion about trauma evident in play … magical explanations and unclear understanding of causes of bad events • Speech, cognitive and auditory processing delays
  • 35. Trauma impact 3-5 years (cont.) • Vulnerable to anniversary reactions set off by seasonal reminders, holidays and other events • Memory of intrusive visual images from traumatic event may be demonstrated/recalled in words and play • At the older end of this range, children are more likely to have lasting, accurate verbal and pictorial memory for central events of the trauma
  • 36. Trauma impact 5-7 years • Behavioural change • Increased tension, irritability, reactivity and inability to relax • Sleep disturbances, nightmares, night terrors, difficulty falling or staying asleep • Regression of behaviour • Lack of eye contact
  • 37. Trauma impact 5-7 years (cont.) • spacey, easily distracted or hyperactive behaviour • Toileting accidents/enuresis or smearing of faeces • Eating disturbances • Bodily aches and pains − no apparent reason • Accident proneness
  • 38. Trauma impact 5-7 years (cont.) • Absconding/truanting from school • Firelighting, hurting animals • Obvious anxiety, fearfulness and loss of self- esteem • Specific fears • Efforts to distance from feelings of shame, guilt, humiliation
  • 39. Trauma impact 5-7 years (cont.) • Reduced capacity to feel emotions − may appear numb or apathetic • frozen watchfulness • Vulnerable to anniversary reactions caused by seasonal events, holidays • Repeated retelling of traumatic event • Withdrawal, depressed affect
  • 40. Trauma impact 5-7 years (cont.) • blanking out or loss of concentration when under stress at school with lowering of performance • Explicit, aggressive, exploitive, sexualised relating/engagement with other children • Sexualised behaviour towards adults • Sexualised drawing
  • 41. Trauma impact 5-7 years Cont.) • Verbally describes experiences of sexual abuse, pointing to body parts and telling about the game they played • Excessive concern or preoccupation with private parts and adult sexual behaviour • Verbal or behavioural indications of age- inappropriate knowledge of adult sexual behaviour • Running away from home
  • 42. Trauma impact 7-9 years • Changes in behaviour • Hyperarousal, hypervigilance, hyperactivity • Regression in recently acquired developmental gains • Sleep disturbances due to intrusive imagery • Enuresis and encopresis
  • 43. Trauma impact 7-9 years (cont.) • Eating disturbances • Loss of concentration and memory • Post-traumatic re-enactments of traumatic event that may occur secretly and involve siblings or playmates • Trauma driven acting out, risk taking behaviour
  • 44. Trauma impact 7-9 years (cont.) • Flight into driven activity or retreat from others to manage inner turmoil • Loss of interest in previously pleasurable activities • Fear of trauma recurring • Mood or personality changes • Loss of, or reduced capacity to manage emotional states or self-soothe
  • 45. Trauma impact 7-9 years (cont.) • Increased self-focusing and withdrawal • Concern about personal responsibility for trauma • Wish for revenge and action oriented response to trauma • May experience acute distress encountering any reminder of trauma
  • 46. Trauma impact 7-9 years (cont.) • Lowered self-esteem • Increased anxiety or depression • Fearful of closeness and love • Likely to have detailed, long-term and sensory memory for traumatic event − sometimes the memory is fragmented or repressed • Speech or cognitive delays
  • 47. Trauma impact 7-9 years (cont.) • Factual accurate memory may be embellished by elements of fear or wish − perception of duration may be distorted • Intrusion of unwanted visual images and traumatic reactions disrupt concentration and create anxiety often without parent awareness • Vulnerable to flashbacks of recall and anniversary reactions to reminders of trauma
  • 48. What can I do? • Make sure the abuse or other trauma has stopped • Begin to build a relationship, by being honest, reliable and doing what you say you will do • Understand trauma • Help them feel safe through nurture, structure and support • Use boundaries and logical consequences • Stay calm and well-regulated − even as you set limits on aggression − to avoid power battles
  • 49. What can I do? • Understand your own traumas, so you can reflect on your own feelings and reactions • Co-regulate with the child: use your calm to soothe and help them calm • Don’t take their behaviour personally • Use discipline without shaming • Engage with family members and carers Adapted from: Child Safety Commissioner, 2009, From isolation to connection: a guide to understanding and working with traumatised children and young people, www.kids.vic.gov.
  • 50. References and resources • Australian Child and Adolescent Trauma, Loss and Grief Network, 2012, How children and young people experience and react to traumatic events, ANU College of Medicine, Biology and Environment. • Child Welfare Information Gateway, 2009, Understanding the Effects of Maltreatment on Brain Development, US Department of Health and Human Services. • Department of Education, Manitoba, Classroom Behavioural Strategies and Interventions, <www.edu.gov.mb.ca>. • Department of Human Services Victoria, Child development and trauma specialist practice resource. • The Help Guide, August 2012, Healing Emotional and Psychological Trauma, <www.helpguide.org>.