This document discusses workplace health, safety, and security. It outlines the responsibilities of employers to ensure a safe work environment for employees, customers, and the public. This includes establishing policies and procedures, providing training, identifying and assessing risks and hazards, and controlling risks. The document also discusses relevant health and safety legislation, which aims to protect workers and require duty holders like employers to eliminate or reduce risks to health and safety as far as is reasonably practicable. Ensuring a culture of health and safety is a priority for any organization according to the document.
This document discusses the foundations and benefits of occupational safety and health (OSH). It defines OSH and outlines workers' rights to a safe workplace, employers' responsibilities to ensure safety, and governments' duties to establish safety policies and oversight. Maintaining worker health and safety leads to benefits like improved productivity, lower healthcare costs, and stimulating efficient technologies. Investigating incidents and accidents helps prevent future occurrences and improves safety performance overall.
The Occupational Health and Safety Act 2000 is legislation that deals with health and safety in the workplace. The objectives of the Act are to secure worker health and safety. It applies to all workplaces whether paid or voluntary. Employers must ensure a safe working environment and provide training to workers. Workers must take reasonable care of their own safety and cooperate with safety requirements. Employers are responsible for providing and paying for personal protective equipment which workers must use. Failure to do so could result in disciplinary action. Workplace hazards must be identified and risks assessed and controlled. Effective communication of safety policies, procedures, signage and reporting is important to prevent accidents.
This document discusses health and safety laws and responsibilities in the workplace. It provides statistics on work-related injuries and illnesses in the UK. It outlines the common law duty of employers to ensure safe access, work systems, appliances, and competent fellow workers. It discusses statutory regulations like the Health and Safety at Work Act of 1974 and related EU regulations. Employers must conduct risk assessments, report accidents, and protect employee health and safety. Employees have rights to a safe workplace and responsibilities to care for their own safety and cooperate with employers.
The document discusses the importance of a written occupational safety and health (OSH) policy for workplaces. It explains that a policy should include a statement detailing the organization's commitment to health and safety, responsibilities allocated to roles, and arrangements for managing specific OSH activities and risks. It notes that legally a policy only needs to address employee health and safety, but addressing contractor and public safety is also good practice. Having a written policy helps industries improve OSH standards and comply with relevant regulations.
The document provides guidance on identifying hazards, assessing risks, and controlling safety in the workplace. It discusses:
- The importance of identifying hazards, assessing associated risks, eliminating or controlling risks, and reviewing the risk assessment process.
- What constitutes a hazard, risk, and control. It also defines a risk assessment and explains the legal requirements for employers to conduct risk assessments and prepare a safety statement.
- The key components that must be included in a safety statement such as the identified hazards and risks, safety policies, emergency plans, roles and responsibilities, and review procedures.
A Health and Safety Policy is a written document of a company's goals and commitment to workplace health and safety and addresses the health and safety needs of a company.
HOW TO MANAGE WORK HEALTH AND SAFETY RISKS - Code of PracticeFlint Wilkes
The document provides guidance on managing work health and safety risks through a four step process:
1. Identify hazards - find things that could cause harm.
2. Assess risks - understand the nature and likelihood of harm from hazards.
3. Control risks - implement effective controls to eliminate or minimize risks.
4. Review controls - ensure controls are working as planned.
This document provides an overview of the NEBOSH International Certificate in Management of International Health and Safety. It outlines the key learning outcomes and contents of each of the 8 elements that make up the course, including foundations in health and safety, health and safety policy, organizing for health and safety, promoting a positive safety culture, risk assessment, principles of control, monitoring and review, and incident investigation. For each element, it describes the main topics that will be covered, such as the scope and nature of occupational health and safety, moral, legal and financial reasons for health and safety, and the role of governments and international organizations in regulating health and safety.
This document discusses the foundations and benefits of occupational safety and health (OSH). It defines OSH and outlines workers' rights to a safe workplace, employers' responsibilities to ensure safety, and governments' duties to establish safety policies and oversight. Maintaining worker health and safety leads to benefits like improved productivity, lower healthcare costs, and stimulating efficient technologies. Investigating incidents and accidents helps prevent future occurrences and improves safety performance overall.
The Occupational Health and Safety Act 2000 is legislation that deals with health and safety in the workplace. The objectives of the Act are to secure worker health and safety. It applies to all workplaces whether paid or voluntary. Employers must ensure a safe working environment and provide training to workers. Workers must take reasonable care of their own safety and cooperate with safety requirements. Employers are responsible for providing and paying for personal protective equipment which workers must use. Failure to do so could result in disciplinary action. Workplace hazards must be identified and risks assessed and controlled. Effective communication of safety policies, procedures, signage and reporting is important to prevent accidents.
This document discusses health and safety laws and responsibilities in the workplace. It provides statistics on work-related injuries and illnesses in the UK. It outlines the common law duty of employers to ensure safe access, work systems, appliances, and competent fellow workers. It discusses statutory regulations like the Health and Safety at Work Act of 1974 and related EU regulations. Employers must conduct risk assessments, report accidents, and protect employee health and safety. Employees have rights to a safe workplace and responsibilities to care for their own safety and cooperate with employers.
The document discusses the importance of a written occupational safety and health (OSH) policy for workplaces. It explains that a policy should include a statement detailing the organization's commitment to health and safety, responsibilities allocated to roles, and arrangements for managing specific OSH activities and risks. It notes that legally a policy only needs to address employee health and safety, but addressing contractor and public safety is also good practice. Having a written policy helps industries improve OSH standards and comply with relevant regulations.
The document provides guidance on identifying hazards, assessing risks, and controlling safety in the workplace. It discusses:
- The importance of identifying hazards, assessing associated risks, eliminating or controlling risks, and reviewing the risk assessment process.
- What constitutes a hazard, risk, and control. It also defines a risk assessment and explains the legal requirements for employers to conduct risk assessments and prepare a safety statement.
- The key components that must be included in a safety statement such as the identified hazards and risks, safety policies, emergency plans, roles and responsibilities, and review procedures.
A Health and Safety Policy is a written document of a company's goals and commitment to workplace health and safety and addresses the health and safety needs of a company.
HOW TO MANAGE WORK HEALTH AND SAFETY RISKS - Code of PracticeFlint Wilkes
The document provides guidance on managing work health and safety risks through a four step process:
1. Identify hazards - find things that could cause harm.
2. Assess risks - understand the nature and likelihood of harm from hazards.
3. Control risks - implement effective controls to eliminate or minimize risks.
4. Review controls - ensure controls are working as planned.
This document provides an overview of the NEBOSH International Certificate in Management of International Health and Safety. It outlines the key learning outcomes and contents of each of the 8 elements that make up the course, including foundations in health and safety, health and safety policy, organizing for health and safety, promoting a positive safety culture, risk assessment, principles of control, monitoring and review, and incident investigation. For each element, it describes the main topics that will be covered, such as the scope and nature of occupational health and safety, moral, legal and financial reasons for health and safety, and the role of governments and international organizations in regulating health and safety.
This document discusses occupational safety and health (OSH) standards and the responsibilities of employers and employees in ensuring workplace safety. It provides details on Republic Act 11058 which strengthens compliance with OSH standards. The Occupational Safety and Health Standards issued by the Department of Labor and Employment in 1978 mandate appropriate safety practices. Employers must properly train and supervise staff to follow safe practices, while employees must report any safety issues. Supervisors play a key role in monitoring workplaces for hazards and taking prompt action to correct unsafe conditions. An effective safety management plan leads to benefits like increased productivity and employee retention.
Workplace safety aims to ensure the health and safety of employees. It involves hazard prevention through rules, regulations, training and safety culture. Ensuring workplace safety is important to prevent accidents and illnesses, promote employee health and longevity, and avoid property and life losses. It requires planning through developing policies and programs to identify and reduce risks in order to create a safe and healthy work environment for all.
- The document discusses work health and safety (WHS) regulations for businesses in Australia.
- It outlines the key WHS legislation - the WHS Act of 2011, which replaced previous OHS laws and aims to provide nationally consistent framework for worker health and safety.
- The main topics covered are duty of care, consultation requirements, hazard identification and risk management processes. Employers must identify risks, consult workers, and implement controls to protect health and safety.
All employers have a legal responsibility to manage health and safety in the workplace. This includes ensuring a risk assessment is completed to identify hazards and implement control measures.
Risk assessments must be carried out by a competent person with the necessary training, skills, experience and knowledge to identify hazards, determine the likelihood of harm, and decide on suitable controls.
The risk assessment process requires identifying potential hazards, evaluating the risks, recording the findings, and regularly reviewing and updating the assessment. Employers must provide instruction and information to employees so they understand the risks and can work safely.
This document outlines the key principles of health and safety legislation and regulations that affect UK workplaces. It discusses the main goals and requirements of the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999, including employers' and employees' duties. It also summarizes several other important regulations regarding issues like manual handling, electricity safety, hazardous substances, and display screen equipment. The document provides an overview of health and safety compliance in businesses.
- Good health and safety procedures have many benefits for workplaces like reduced costs and risks, increased productivity, and more motivated workers.
- The main causes of workplace illness are stress, musculoskeletal injuries, and respiratory diseases. The most serious accidents are falls from heights and being struck by vehicles or objects.
- Employers must conduct risk assessments, follow regulations like having fire safety measures, and report certain accidents under RIDDOR to protect employees. The HSE oversees health and safety compliance in UK workplaces.
This document provides an introduction to work health and safety (WHS) legislation in Australia. It discusses key aspects of WHS laws including the WHS Act of 2011, regulations, standards, codes of practice, duty of care, consultation requirements, and penalties for non-compliance. The purpose is to outline WHS policies and procedures that must be implemented within complementary health practices to ensure compliance with these laws.
The document outlines the key responsibilities of employers and workers under Alberta's Occupational Health and Safety (OH&S) legislation. For employers, key responsibilities include conducting hazard assessments, implementing control measures, ensuring worker training and competence, and monitoring workplace health and safety. Workers are responsible for taking reasonable care for their own safety and cooperating with employers on health and safety matters. Both employers and workers must comply with the requirements set out in the OH&S Act, Regulation, and Code.
This document summarizes the key topics covered in Lecture 1 of an Occupational Safety and Health course presented by Mr. O.M. Nzimah. The lecture covered the foundations of occupational safety and health, including defining important terms like hazards, risks, accidents, and occupational diseases. It also discussed the goals of occupational safety and health programs, which include protecting worker health and adapting work environments to physical and mental needs. Additionally, the lecture explained the components of effective safety and health management systems, such as management commitment, employee involvement, training, hazard identification, and prevention/control. Employers are encouraged to implement robust management systems to comply with legal duties, reduce costs from accidents, and protect workers' well-being.
This ebook is intended to provide information to the people, workers and readers that are some way or the other involved with the health and safety at workplaces. This ebook on health and safety is designed by Safety-Steps.co.uk for providing practical guidance on a wide range of health and safety issues that may crop up at the workplaces on everyday basis.
Source - http://www.safety-steps.co.uk/workplace-safety-free-ebook
This document outlines the health and safety policies and procedures of Dalair Limited. It establishes that Dalair aims to continually improve health and safety performance through its BS OHSAS 18001:2007 management system. Key roles and their health and safety responsibilities are defined, including joint managing directors, directors, managers, and other staff. Policies cover alcohol and drug use, stress, and health and safety generally. The scope covers Dalair's manufacturing base and technical center.
The document discusses health and safety requirements and legislation for animal welfare officers. It covers topics like risk assessment, safety policies, training, personal protective equipment, manual handling, accidents, and more. Employers have a duty to protect staff health and safety, which involves assessing risks and taking appropriate prevention measures. Relevant acts and regulations establish specific rules in areas like hazard reporting, protective gear use, injury documentation, and others.
Work Based Learning & Health and Safety Act 1974Manoj Nair
The Health and Safety at Work Act 1974 lays out responsibilities for employers and employees to ensure health and safety in the workplace. It requires employers to protect workers' health, safety, and welfare as far as reasonably practicable. The Act also established the Health and Safety Commission and Executive to enforce regulations. Work-based learning can introduce additional health and safety risks, so clear supervision and risk assessments are important. Following the Act's guidelines benefits employers, trainees, and organizations providing work placements through a safer work environment and culture.
Occupational safety and health Lecture 1 safetyHayat khan
- Occupational safety and health aims to preserve human and facility resources in the workplace by preventing needless deaths and injuries. It involves more than first aid and aims to address hazards that can cause injury, illness or death.
- Safety professionals work to eliminate hazards through loss prevention and control techniques derived from various disciplines. They aim to prevent catastrophic losses and improve organizational efficiency while reducing costs.
- Addressing occupational safety has become economically, morally and legally important. Government agencies regulate workplace safety and health but continued improvement requires initiative from all parties involved.
The document outlines site HSE management plans and procedures for a safe construction project with the goal of zero accidents, harm to people, and environmental damage. It discusses defining workplace safety through regulatory compliance, ethics, and safety culture. It also covers hazard identification, risk mitigation, safe working procedures, HSE responsibilities, and ensuring compliance with international standards like ISO. The overall aim is to develop a comprehensive safety system and culture through cooperation between the client, main contractor, and all subcontractors on site.
The mistaken unsung hero of productivityHumanology
The traditional way to measure productivity focuses on the input, process and output. Industry focuses on the cost optimisation during the input, lean manufacturing, KAIZEN in the process and
the return of investment on the output. However, employee welfare is always labelled and perceived as cost and burden for the industry. This article aims to expose and to reveal the secrets of productivity that have always been the least priority - occupational safety and health.
This document provides guidance for housekeeping and valet/butler services. It discusses objectives like caring for guest laundry, parking and retrieving cars, and meeting guests' needs. It outlines receiving and handling different types of guest requests like items sent to rooms, repairs, lost and found items, and complaints. It emphasizes treating guests with respect, recording all request details, taking action on requests, and liaising with other departments. The goal is to effectively service guests' housekeeping and valet needs.
Vegetables are an important part of a healthy diet and provide many nutrients. This document discusses different types of vegetables classified by the plant part they come from as well as their nutritional components. It also covers appropriate cooking methods to best preserve vegetable nutrients and provides an example recipe for buttered mixed vegetables.
This document discusses occupational safety and health (OSH) standards and the responsibilities of employers and employees in ensuring workplace safety. It provides details on Republic Act 11058 which strengthens compliance with OSH standards. The Occupational Safety and Health Standards issued by the Department of Labor and Employment in 1978 mandate appropriate safety practices. Employers must properly train and supervise staff to follow safe practices, while employees must report any safety issues. Supervisors play a key role in monitoring workplaces for hazards and taking prompt action to correct unsafe conditions. An effective safety management plan leads to benefits like increased productivity and employee retention.
Workplace safety aims to ensure the health and safety of employees. It involves hazard prevention through rules, regulations, training and safety culture. Ensuring workplace safety is important to prevent accidents and illnesses, promote employee health and longevity, and avoid property and life losses. It requires planning through developing policies and programs to identify and reduce risks in order to create a safe and healthy work environment for all.
- The document discusses work health and safety (WHS) regulations for businesses in Australia.
- It outlines the key WHS legislation - the WHS Act of 2011, which replaced previous OHS laws and aims to provide nationally consistent framework for worker health and safety.
- The main topics covered are duty of care, consultation requirements, hazard identification and risk management processes. Employers must identify risks, consult workers, and implement controls to protect health and safety.
All employers have a legal responsibility to manage health and safety in the workplace. This includes ensuring a risk assessment is completed to identify hazards and implement control measures.
Risk assessments must be carried out by a competent person with the necessary training, skills, experience and knowledge to identify hazards, determine the likelihood of harm, and decide on suitable controls.
The risk assessment process requires identifying potential hazards, evaluating the risks, recording the findings, and regularly reviewing and updating the assessment. Employers must provide instruction and information to employees so they understand the risks and can work safely.
This document outlines the key principles of health and safety legislation and regulations that affect UK workplaces. It discusses the main goals and requirements of the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999, including employers' and employees' duties. It also summarizes several other important regulations regarding issues like manual handling, electricity safety, hazardous substances, and display screen equipment. The document provides an overview of health and safety compliance in businesses.
- Good health and safety procedures have many benefits for workplaces like reduced costs and risks, increased productivity, and more motivated workers.
- The main causes of workplace illness are stress, musculoskeletal injuries, and respiratory diseases. The most serious accidents are falls from heights and being struck by vehicles or objects.
- Employers must conduct risk assessments, follow regulations like having fire safety measures, and report certain accidents under RIDDOR to protect employees. The HSE oversees health and safety compliance in UK workplaces.
This document provides an introduction to work health and safety (WHS) legislation in Australia. It discusses key aspects of WHS laws including the WHS Act of 2011, regulations, standards, codes of practice, duty of care, consultation requirements, and penalties for non-compliance. The purpose is to outline WHS policies and procedures that must be implemented within complementary health practices to ensure compliance with these laws.
The document outlines the key responsibilities of employers and workers under Alberta's Occupational Health and Safety (OH&S) legislation. For employers, key responsibilities include conducting hazard assessments, implementing control measures, ensuring worker training and competence, and monitoring workplace health and safety. Workers are responsible for taking reasonable care for their own safety and cooperating with employers on health and safety matters. Both employers and workers must comply with the requirements set out in the OH&S Act, Regulation, and Code.
This document summarizes the key topics covered in Lecture 1 of an Occupational Safety and Health course presented by Mr. O.M. Nzimah. The lecture covered the foundations of occupational safety and health, including defining important terms like hazards, risks, accidents, and occupational diseases. It also discussed the goals of occupational safety and health programs, which include protecting worker health and adapting work environments to physical and mental needs. Additionally, the lecture explained the components of effective safety and health management systems, such as management commitment, employee involvement, training, hazard identification, and prevention/control. Employers are encouraged to implement robust management systems to comply with legal duties, reduce costs from accidents, and protect workers' well-being.
This ebook is intended to provide information to the people, workers and readers that are some way or the other involved with the health and safety at workplaces. This ebook on health and safety is designed by Safety-Steps.co.uk for providing practical guidance on a wide range of health and safety issues that may crop up at the workplaces on everyday basis.
Source - http://www.safety-steps.co.uk/workplace-safety-free-ebook
This document outlines the health and safety policies and procedures of Dalair Limited. It establishes that Dalair aims to continually improve health and safety performance through its BS OHSAS 18001:2007 management system. Key roles and their health and safety responsibilities are defined, including joint managing directors, directors, managers, and other staff. Policies cover alcohol and drug use, stress, and health and safety generally. The scope covers Dalair's manufacturing base and technical center.
The document discusses health and safety requirements and legislation for animal welfare officers. It covers topics like risk assessment, safety policies, training, personal protective equipment, manual handling, accidents, and more. Employers have a duty to protect staff health and safety, which involves assessing risks and taking appropriate prevention measures. Relevant acts and regulations establish specific rules in areas like hazard reporting, protective gear use, injury documentation, and others.
Work Based Learning & Health and Safety Act 1974Manoj Nair
The Health and Safety at Work Act 1974 lays out responsibilities for employers and employees to ensure health and safety in the workplace. It requires employers to protect workers' health, safety, and welfare as far as reasonably practicable. The Act also established the Health and Safety Commission and Executive to enforce regulations. Work-based learning can introduce additional health and safety risks, so clear supervision and risk assessments are important. Following the Act's guidelines benefits employers, trainees, and organizations providing work placements through a safer work environment and culture.
Occupational safety and health Lecture 1 safetyHayat khan
- Occupational safety and health aims to preserve human and facility resources in the workplace by preventing needless deaths and injuries. It involves more than first aid and aims to address hazards that can cause injury, illness or death.
- Safety professionals work to eliminate hazards through loss prevention and control techniques derived from various disciplines. They aim to prevent catastrophic losses and improve organizational efficiency while reducing costs.
- Addressing occupational safety has become economically, morally and legally important. Government agencies regulate workplace safety and health but continued improvement requires initiative from all parties involved.
The document outlines site HSE management plans and procedures for a safe construction project with the goal of zero accidents, harm to people, and environmental damage. It discusses defining workplace safety through regulatory compliance, ethics, and safety culture. It also covers hazard identification, risk mitigation, safe working procedures, HSE responsibilities, and ensuring compliance with international standards like ISO. The overall aim is to develop a comprehensive safety system and culture through cooperation between the client, main contractor, and all subcontractors on site.
The mistaken unsung hero of productivityHumanology
The traditional way to measure productivity focuses on the input, process and output. Industry focuses on the cost optimisation during the input, lean manufacturing, KAIZEN in the process and
the return of investment on the output. However, employee welfare is always labelled and perceived as cost and burden for the industry. This article aims to expose and to reveal the secrets of productivity that have always been the least priority - occupational safety and health.
This document provides guidance for housekeeping and valet/butler services. It discusses objectives like caring for guest laundry, parking and retrieving cars, and meeting guests' needs. It outlines receiving and handling different types of guest requests like items sent to rooms, repairs, lost and found items, and complaints. It emphasizes treating guests with respect, recording all request details, taking action on requests, and liaising with other departments. The goal is to effectively service guests' housekeeping and valet needs.
Vegetables are an important part of a healthy diet and provide many nutrients. This document discusses different types of vegetables classified by the plant part they come from as well as their nutritional components. It also covers appropriate cooking methods to best preserve vegetable nutrients and provides an example recipe for buttered mixed vegetables.
This document provides information and recipes for preparing various egg dishes. It begins with an introduction to eggs, their composition, grading, and storage. It then describes several common egg dishes like soft boiled, hard boiled, scrambled, fried, poached, and omelettes. Standard recipes are provided for deviled eggs, eggs benedict, and ham and cheese omelettes. The document explains techniques for boiling, poaching, frying, scrambling and making omelettes. It concludes with instructions for preparing shirred eggs.
This document provides information about appetizers, salads, and sandwiches. It begins by defining appetizers, salads, and sandwiches. It then lists and describes the tools needed to prepare each, such as ball cutters, spatulas, knives, bowls, etc. The document further classifies types of appetizers like canapés and hors d'oeuvres, providing examples of each. It also discusses best practices for cleaning tools and equipment. Finally, it outlines varieties of appetizers, salads, and sandwiches.
This document provides information on preparing stocks, soups and sauces. It discusses the key ingredients and preparation methods for different types of soups, including broth soups, consommés, purée soups and cream soups. Specific recipes and guidelines are provided for making broth soups, consommés and purée soups. The document emphasizes using the proper ingredients, cooking techniques and garnishing to produce soups with well-balanced flavors and textures.
This document provides information on preparing various types of stocks. It discusses the key ingredients and methods for making white stocks, brown stocks, chicken stocks, beef stocks, vegetable stocks, and fish stocks. The main types of stocks - white and brown - are defined. White stock uses uncolored bones and vegetables simmered gently to extract subtle flavors. Brown stock roasts bones and vegetables first to create a rich color and robust flavor. Standard ingredients include bones, mirepoix of vegetables, herbs, and optional tomatoes or wine. Proper preparation methods are outlined, such as starting in cold water, simmering gently, frequent skimming, careful straining, and quick cooling of finished stocks.
This document provides information on workplace hygiene and safety for a cookery course. It discusses the importance of hygiene procedures like personal hygiene, food safety, and environmental hygiene. Specific hygiene practices are outlined, including proper handwashing, cleaning and sanitization, food temperature control, and preventing cross-contamination. Food safety laws and reporting any issues are also summarized. The document aims to educate food handlers on safely preparing, storing, and serving food to prevent foodborne illnesses.
This document summarizes key points from a course on cookery:
1. The course covers workplace health and safety procedures, hygiene practices, and food preparation skills. It aims to teach students how to identify hazards, assess risks, and minimize risks through proper procedures and use of personal protective equipment.
2. Common hazards in the kitchen include biological, chemical, physical, ergonomic, and psychosocial risks. The document provides examples of each type of hazard.
3. A key part of the course is risk assessment - the process of identifying hazards, analyzing risks, and determining how to eliminate or control risks. Students will learn contingency planning and how to properly use protective equipment like aprons and hair nets
How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
How to Fix the Import Error in the Odoo 17Celine George
An import error occurs when a program fails to import a module or library, disrupting its execution. In languages like Python, this issue arises when the specified module cannot be found or accessed, hindering the program's functionality. Resolving import errors is crucial for maintaining smooth software operation and uninterrupted development processes.
How to Manage Your Lost Opportunities in Odoo 17 CRMCeline George
Odoo 17 CRM allows us to track why we lose sales opportunities with "Lost Reasons." This helps analyze our sales process and identify areas for improvement. Here's how to configure lost reasons in Odoo 17 CRM
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
Walmart Business+ and Spark Good for Nonprofits.pdfTechSoup
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
The simplified electron and muon model, Oscillating Spacetime: The Foundation...RitikBhardwaj56
Discover the Simplified Electron and Muon Model: A New Wave-Based Approach to Understanding Particles delves into a groundbreaking theory that presents electrons and muons as rotating soliton waves within oscillating spacetime. Geared towards students, researchers, and science buffs, this book breaks down complex ideas into simple explanations. It covers topics such as electron waves, temporal dynamics, and the implications of this model on particle physics. With clear illustrations and easy-to-follow explanations, readers will gain a new outlook on the universe's fundamental nature.
Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
Executive Directors Chat Leveraging AI for Diversity, Equity, and InclusionTechSoup
Let’s explore the intersection of technology and equity in the final session of our DEI series. Discover how AI tools, like ChatGPT, can be used to support and enhance your nonprofit's DEI initiatives. Participants will gain insights into practical AI applications and get tips for leveraging technology to advance their DEI goals.
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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Find out more about ISO training and certification services
Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
General Data Protection Regulation (GDPR) - Training Courses - EN | PECB
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ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...
MODULE II PART 2.pdf
1. P a g e | 1
COURSE CODE: HE211 | Cookery (Workplace Hygiene and Safety)
MODULE II
Workplace Hygiene
and Safety
PART 2
2. P a g e | 2
COURSE CODE: HE211 | Cookery (Workplace Hygiene and Safety)
2.7 Maintain and Secure Workplace, Health, Safety, and Security Responsibility.
Identify workplace health, safety and security responsibilities
Describe the legislated rights and obligations of employers
Health, safety and security
Ensuring the health, safety and security of all people in a hospitality and
tourism organization is the single most important concern of all managers. Whilst
it is important that a business makes a profit, at the end of the day, it is only money.
There is no quicker way to lose the confidence and patronage of people, than
by placing people at harm.
A sad yet alarming fact is that 75% of workplace accidents and injuries are
inevitable.
By having sound health, safety and security practices in place, the pain,
frustration and costs associated with injuries can be reduced, to the benefit of all
people.
People ‘does not just relate to ‘paying customers ‘of our organization, it also
includes:
Owners and managers
Staff
Suppliers
External community.
This manual looks at how to ensure the health, safety and security of all
people through:
Establishing management commitment
Consultation with external experts
Identifying rights, obligations and responsibilities
Implementing policies and procedures
Ensuring suitable safety and security resources
Training staff
Identifying all potential risks and hazards
Assessing risks and hazards
Controlling risk and hazards.
Before we explore how to ensure all patrons are able to enjoy a hospitality
organization in a safe and secure manner, it is important to understand the
following key phrases:
3. P a g e | 3
COURSE CODE: HE211 | Cookery (Workplace Hygiene and Safety)
Health – the physical and mental state of a person with freedom from disease or
ailment
Safety – being free from the occurrence or risk of injury, danger or loss
Security – something that secures or makes safe with freedom from risk.
In summary health, safety and security aims to protect the physical safety and
security of the business (profit, reputation, and liability), assets, staff, guests and
the public from injuries or illness, or loss of property, that may occur as a result of
a breakdown in workplace actions.
We are all responsible for safety and security in the work place.
This includes:
Management
Our selves
Fellow employees
Customers
The public.
Legislation
Whilst there is a moral obligation for all managers to ensure the safety and
security of all those who come into contact with the organization, there are a
number of laws that will identify the responsibilities and actions required by
employers and employees of a hospitality organization.
Each country will have their own laws in relation to health, safety and
security. There will be a number of laws relating to different aspects of this
important field. ‘Occupational Health and Safety Act’ The main piece of
legislation that covers health, safety and security will be an ‘Occupational
Health and Safety Act‘. This will be referred to as The Act ‘in this manual.
As the name suggests, it covers workplace health and safety. Whilst the
name and content of the Act will vary between countries, the general meaning
and aim will remain constant.
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Objectives of the Act
The Act normally gives an overview of duties and/or rights to all
those who have health and safety responsibilities or roles, including
employers, those who manage or control workplaces, employees, health
and safety representatives, suppliers, designers and manufacturers.
The Act is designed to provide a broad framework for improving
standards of workplace health and safety to reduce work-related injury
and illness. It allows duty-holders to determine their approach to
achieving compliance with the Act.
The Act aims to:
Secure the health, safety and welfare of employees and other
people at work
Protect the public from the health and safety risks of business
activities
Eliminate workplace risks at the source
Involve employers, employees and the organizations that represent
them in the formulation and implementation of health, safety and
welfare standards.
Throughout the Act, the meaning of health includes psychological
health as well as physical health.
Principles of health and safety protection
The following health and safety principles should be applied in the
administration of the Act:
o All people are given the highest level of health and safety protection
that is reasonably
o practicable
o Those who manage or control activities that give rise, or may give
rise, to risks to health or safety are responsible for eliminating or
reducing health and safety risks, so far as is reasonably practicable
o Employers and self-employed people should be proactive and take
reasonably practicable measures to ensure health and safety in their
business activities
o Employers and employees should exchange information about risks
to health or safety and measures that can be taken to eliminate or
reduce those risks
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o Employees are entitled, and should be encouraged, to be
represented on health and safety issues.
Who is covered by the Act?
All workers are provided with protection by this Act. This includes employers,
employees, contractors, sub-contractors and outworkers. The Act also provides
protection for the general public so that their health and safety is not placed at
risk by work activities.
General OHS obligations and duties
Following are general obligations, duties and responsibilities as identified in
the Act. This will include obligations of all persons associated with a business.
As mentioned, these may vary from country to country however are
important to discuss.
Concept of ensuring health and safety
The Act imposes general OHS duties on employers, the self-employed,
employees, designers, manufacturers, suppliers and others.
These general OHS duties require a person, in most instances; to ensure health
and safety as far as is reasonably practicable. This requires the person:
To eliminate risks to health and safety so far as is reasonably practicable
If it is not reasonably practicable to eliminate risks to health and safety, to
reduce those risks so far as is reasonably practicable.
Reasonably practicable
The word as far as is reasonably practicable ‘are words of limitation.
What is ‘reasonably practicable ‘in a given situation is to be determined
objectively. The duty-holder must do what a reasonable person would do in the
particular circumstances by putting in place ‘reasonably practicable’ measures.
In determining what is ‘reasonably practicable‘, account must be taken of:
The likelihood of a hazard or risk occurring (i.e. the probability of a person
being exposed to harm)
The degree of harm that would result if the hazard or risk occurred (i.e. the
potential seriousness of injury or harm)
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What the person concerned knows, or ought reasonably to know, about
the hazard or risk and any ways of eliminating or reducing that hazard or
risk
The availability and suitability of ways to eliminate or reduce the hazard or
risk
The cost of eliminating or reducing the hazard or risk.
The term ‘reasonably practicable ‘in the Act has the same practical effect on
how duties are to be met as the term ‘practicable‘ had in the old Act.
Employer rights obligations and responsibilities
OHS legislation outlines responsibilities that must be adhered to by all parties
Employer responsibilities may include.
Providing safety training and clear safety rules
Encouraging a Health and Safety Committee – the aim of the committee
is to identify areas in the workplace where changes should be made so as
to create a safer working environment. This may include upgrading
equipment, equipment training and safety matters.
Maintaining an injury register - so that accidents are logged for insurance
and monitoring purposes.
Adhering to all workplace agreements
Providing information and written instructions in all appropriate languages
Providing all necessary safety equipment to perform the required work -
this may include gloves, masks, ear protectors, goggles, protective
clothing and footwear
Maintaining a safe workplace for their employees and monitoring health
and safety issues
Equipment and machinery must be maintained and must conform to
safety standards
Providing well-lit and ventilated places to work
First aid must be provided to all employees when and where necessary.
This covers employees when they are coming to and from work, provided
the accident is not self-inflicted or of a malicious or wilful nature.
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Extent of responsibilities
The OHS responsibilities extend a ‘duty of care ‘to all employers,
employees and all customers of the establishment.
Duty of care ‘means employers have a legal responsibility, in addition to
the responsibility and obligations imposed by legislation, to provide a
reasonable standard of care in relation to actions (such as work practices) that
could foreseeably cause harm to people.
The employer must therefore:
Ensure the health, safety and welfare of all customers, delivery drivers,
suppliers and visitors to the venue
Provide safe access to the venue
Provide information, training and supervision when and where required.
Reference:https://www.asean.org/wpcontent/uploads/images/2013/economic/matm/Toolboxes
%20for%20Six%20Tourism%20Labour%20Divisions/Common%20Competencies%20(as%20of%20Feb
ruary%202013)/Establish%20and%20maintain%20a%20safe%20and%20secure%20workplace/TM_E
st_&_maintain_a_safe_&_secure_workplace_310812.pdf
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2.8 Greet customers, non-verbal communication, and sensitivity to cultural and
social differences.
Value customers and colleagues from different cultural groups and treat them
with respect and sensitivity.
The diversity of customers and colleagues
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Valuing customers and colleagues
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Respect and sensitivity
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Different cultural groups
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Learning about different cultural requirements
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Take into consideration cultural differences in all verbal and non-verbal
communication
Cultural differences
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Non-verbal Communication
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2.9 How to deliver services to the customers, and its enterprise procedure.
A widely quoted statistic gets to the heart of the value proposition behind
customer service: The cost of acquiring a new customer is five times that of
retaining an existing one. For businesses that succeed by forming a bond with the
customer, the disparity is surely even greater.
Good customer service is essentially a variation on the golden rule: You
want to meet the same expectations you would have if you were the customer.
"The basic things will never change," says Tony Maggiotto, an adviser at the
Buffalo State College Small Business Development Center in New York. "If people
believe that they're being remembered and are known to the business that will
have a positive impact on their disposition toward your business."
Providing good customer service is often a matter of common sense, but
that doesn't mean it comes naturally to all business owners. For some, in fact, it
means behaving differently than they do in other business situations, says Richard
Proffer, a counselor at a University of Missouri Small Business & Technology
Development Center. If you are used to fighting about every detail of a business
deal, say, you may have to adjust your attitude. Ditto if you feel that selling is a
zero-sum game; to win customers, you will sometimes have to make them feel
they have won, too. The pages that follow are a guide to providing excellent
customer service.
Caring for Customers
1. Great Customer Service Begins with You
simply put, the most inspiring leadership is by example. If you show indifference to
your customers, your employees will mimic it. If you are enthusiastic and
courteous, your troops are more likely to be so as well.
2. A Culture of Customer Service Must Be Codified
Start by hanging on the wall a set of core values, 10 or fewer principles that
include customer service ideals, suggests Susan McCartney, Maggiotto's
colleague at the Buffalo SBDC. "Share them during the training, have employees
sign them, and evaluate employees based on the values," she says. "But don't call
them rules."
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Employee training on customer service precepts should be intensive: written
materials, verbal instruction, mentors, and on-the-job demonstrations all ought to
be part of the coursework, says McCartney.
3. Employees Are Customers, Too
Companies renowned for their customer service -- the online shoe retailer Zappos,
for example -- treat employees as they would have their employees treat their
customers. "Employees take on more responsibility because they know they are
appreciated and an important part of the team," says the University of Missouri's
Proffer. "People who don't feel like they're part of the bigger picture, who feel like
a small cog in a big machine, are not willing to go the extra mile."
Not every business can afford to shower staff with generous pay and benefits, but
not every business has to. Small companies, says McCartney, can show "intense
interest" in employees, in their welfare, their families, and their future -- what
McCartney calls the family model. It's also important to recognize an employee -
- publicly -- for a job well done. Some companies also offer incentives for
exceptional customer service, but if you can't spare the cash, you might throw an
office party or offer another token of appreciation. When he was a manager at
cable provider Tele-Communications Inc., for instance, Proffer personally washed
the cars of notable employees.
4. Emphasize the Long Term
Short-term sales incentives can sometimes undermine long-term customer
satisfaction. Prevent that by building short-term programs atop an ongoing
program that rewards broader improvements, says Paula Godar, brands strategy
director for Maritz, a sales and marketing consulting firm based in St. Louis.
Moreover, winner-take-all incentives "can drive a lot of unhealthy competition
and disengage the rest of the sales force," says Godar. "We've improved sales
performance by much greater percentages when we've improved the
performance of the large group in the middle of the bell curve."
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5. Build Trust
Use your customer's name whenever you can. And sometimes you have to give
to get. In his book The Knack, Inc. columnist Norm Brodsky relates how he won a
sale against long odds by venturing his time and expertise to help a prospect cut
costs. "I was showing him not only that we could help him save money but that
we cared about saving him money," writes Brodsky.
6. Listen
"The best salespeople spend 80 percent of their time listening, not talking," says
Marc Willson, a retail and restaurant consultant for the Virginia SBDC network. Ask
open-ended questions to elicit a customer's needs and wants. "Once they've
identified what they're looking for, use their words throughout the process,"
suggests Proffer. "That way, they've sold it for you."
If the prospect is "just looking," don't press further. But be discreetly nearby.
"Straighten the racks, or dust something," says Willson. "You need to be within
earshot or eyeshot, because every retail sale involves a re-approach."
7. Sometimes it’s the Little Things That Matter
Small gestures that anticipate customers' needs or attend to their comforts -- such
as offering a cold glass of water on a hot day or a children's area with toys -- go
a long way toward winning them over.
8. If You Can't Help a Customer, Point to an Establishment That Can
And saying "You might try Smith's, on Main Street" won't make nearly as strong an
impression as confirming that Smith's has the item in question and giving directions
to Main Street. "This is the ultimate in customer service," says Tom Maydew,
regional director of the SBDC in Pocatello, Idaho. "That customer will be back."
9. Show Your Appreciation
One important element of retaining customers is communication. Willson suggests
a personalized thank-you note after a deal or sale -- "If Nordstrom's can do it,
everybody can do it" -- and even a follow-up phone call a month or so later. In a
retail business, loyalty programs or rewards cards drive repeat business (as well as
help you collect information about what your customers are buying). Many
businesses send out birthday and holiday cards; Proffer prefers marking the
anniversary of a client's or customers first purchase.
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10. Treat Your Best Customers Better
If your company relies on a relatively small number of clients to provide a
disproportionately large share of revenue, it makes sense to devote a
disproportionate amount of time and energy to serving them. (Think of airlines and
the escalating benefits in their frequent-flier programs.)
Some luxury retailers and services practice "clienteling," by which all of the activity
around every customer -- every conversation, every visit, and every transaction -
- is logged with contact management software. Most businesses need not go that
far, but its well worth keeping your best customers informed. You might, for
example, keep track of their preferences and let them know when new
merchandise arrives that they are likely to be interested in. You might also
organize appreciation days just for those clients, or invite them to private pre-sales
in advance of the public.
Resolving Customer Disputes
It's bad enough when a customer is unhappy with your product or service.
But if the attempt to redress the problem is frustrating or fruitless, it makes matters
much worse. A satisfied customer may tell one or two friends about your
company, says Richard Proffer, but "an angry customer might tell a dozen." Some
aggrieved customers can never be placated, but, more often, successful dispute
resolution lies in a business owner's hands.
Solve the problem when it occurs. It's always best when people on the floor
or in the field are the first line of response, say Proffer and Marc Willson. Vest them
with authority to resolve certain types of problems themselves.
Don't greet agitation with agitation. "Our first tendency is to match our tone to
their tone, but you don't want to do that," says Proffer. "If we stay calm, their voice
will start coming down, and they'll begin to relax."
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The Five A's. Proffer says it's helpful to think of resolving a dispute as a five-
step process called the Five A's: Acknowledge the problem. Apologize, even if
you think you're right. Accept responsibility. Adjust the situation with a negotiation
to fix the problem. Assure the customer that you will follow through.
Don't forget salesmanship. The skills and techniques of good selling
discussed earlier are even more valuable in difficult situations. Address customers
by name, and repeat what they've said. "Whether you resolve the issue or not,"
says Willson, "they'll see that you have their best interest in mind."
Reference: https://www.inc.com/magazine/20100901/how-to-deliver-great-customer-service.html
https://www.inc.com/guides/cust_tech/20909.html
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3.0 Handle queries through the use of common business tools and technology
Access and use common business tools
Identify and access business tools required to achieve work outcomes in
accordance enterprise policy and procedures.
Examples of Common Business Tools
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Defining a business tool
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How to Use Technology to Improve Customer Service
There's no denying the fact that customer service is important to a small or mid-sized
business. The quality of that service will either enhance or degrade customer loyalty to your
brand and your business. With the economy in recession, customers have more alternatives than
ever. The business that proves to be responsive to customer questions, complaints, or other needs
can gain a clear competitive advantage. That's why it's so important to understand how new
technologies can help you anticipate customer needs, tailor business processes to best serve
customers, and ultimately improve the efficiency of your business – the latter of which can keep
costs down.
Customer Service Technology
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There are a few major areas in which technology now is able to help
provide key advantages to businesses in engendering customer loyalty by
improving customer service:
Websites. Providing areas on your website where customers can
answer their own questions or seek answers from others.
E-mail. Using e-mail as a way to improve customer service and more
quickly respond to certain needs or help requests.
Communications. Unifying communications so that you know that
the customer who left a voice mail also sent an e-mail with the same
request a few days ago.
Software. Better managing customer relationships with more
sophisticated data-gathering tools, such as customer relationship
management software.
Giving Customers What They Want, When They Want It
The goal of your business in terms of its customer interactions is the generate
loyalty. There's no better way to do that than to offer quality products and services
and to be responsive to your customers. But as new technologies have come to
market to make it easier for businesses to provide customer service, they may also
be increasing the number of channels through which you interact with customers
and the complexity of those interactions. Accenture, the technology consulting
firm, suggests that businesses that want to use technology to raise the quality of
their customer service focus on the following:
Data management and analytics. Using data collected from
customer to analyze their preferences.
Insight-driven marketing. Gaining insights into your business from
customer data so you can more effectively target marketing.
Marketing automation. Streamlining and automating business
processes to improve efficiency and keep costs low.
Self-service optimization. Finding ways for customers to interact with
your business when they want.
Workforce effectiveness. Encouraging your staff to embrace new
ways improving customer treatment by providing tools and training
to deliver better service.
Reference:
RG Journal Impact Overtime: ISSN 2043-9083
The right to water; politics, governance & social struggles edited by: Farhana Sultara and Alex Loftus
Earthscan: London and Newyork: ISBN:978-1-84971-359-7
https://www.asean.org/wp-
content/uploads/images/2013/economic/matm/Toolboxes%20for%20Six%20Tourism%20Labour%20Divisions
/Common%20Competencies%20(as%20of%20February%202013)/Use%20common%20business%20tools%20a
nd%20technology/TM_Use_common_bus_tools_&_tech_310812.pdf