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HOUSEKEEPING PRESENTATION- MODULE 3-4.pptx
- 2. zumba vids
- 3. ARRANGE ME! T V A L E
- 4. V A L E T
- 5. ARRANGE ME! S S T E Q E U T
- 6. R E Q U E S T S
- 7. ARRANGE ME! E O P S R T R
- 8. ARRANGE ME! R E P O R T S
- 9. OBJECTIVE:
- 10. PROVISION OF HOUSEKEEPING SERVICES TO GUESTS AND VALET/BUTLER SERVICES.
- 11. - care of guest laundry - Park and retrieve cars -Greet customers VALET BUTLER - guests’ needs and solving their problems -providing directions and information
- 14. Types of accommodation properties
- 16. Need for items sent to the room Servicing Room
- 19. VIDEO
- 20. Use guest name where possible Sir/Madam
- 21. Confirm and Note Details of the Request
- 22. WRITE DOWN:
- 24. G U E S T
- 25. G U E S T G U E S T S U T S S E T U S G E S T U E G E S E S G U S
- 28. Record and confirm the request Pass the details Never, ever tell a guest INSTEAD DO THIS:
- 29. The key to any request from a guest is to take action on their request.
- 30. CONVERSATION ON HOW TO HANDLE REQUEST
- 32. In-room meetings When should you set up equipment in guest room? Portable beds and cots Elderly People
- 34. LOGBOOK -record information -assists in tracking assets
- 36. Provide Advice to Guests -for first timer -your role to provide assistance and information that may be suitable to their needs.
- 37. -Communicate instructions in a manner which they can understand. -different languages or use symbols and pictures to explain how they are used. Instructional sheets in different languages
- 40. -must be immediately tagged as „Out of Order‟ -replacement item must be placed
- 41. How to report these problems? Verbally Completing a relevant in- house report form
- 42. - Someone Famous WRITE 1 WORD THAT YOU HAVE ACQUIRED FROMTHIS DISCUSSION.