Module 8
•Download as PPTX, PDF•
0 likes•377 views
The document discusses physical evidence in services marketing. It defines servicescapes as the tangible components of service delivery like facility exterior/interior, signage, equipment. The role of servicescapes is to influence customer and employee perceptions and behaviors. The document provides examples of servicescapes from industries like insurance, hospitals, airlines, sports. It presents a typology of service organizations based on how elaborate their servicescapes are and whether the service involves self-service, interpersonal interactions or is remote. Finally, a framework is described that shows how the physical environment dimensions can impact internal responses and behaviors of customers and employees.
Report
Share
Report
Share
Recommended
Services marketing module 1
This document outlines a module on services marketing from the Gogte Institute of Technology in Belgaum, India. It discusses the objectives of studying services marketing, which include analyzing India's growing services sector and understanding key concepts like the service marketing triangle and GAP model. The document also examines the differences between goods and services, characteristics of services, factors driving growth in the Indian services industry, and challenges faced in services marketing.
Module 6
This document discusses managing demand and capacity for services marketing. It covers understanding demand patterns, evaluating strategies to match capacity and demand, and discussing waiting line strategies. Specifically, it examines capacity constraints and demand patterns, strategies for shifting demand or flexing capacity to match demand, the nature of demand relative to supply and capacity constraints, and issues and strategies for waiting lines. The document is authored by Prof. Prasad Kulkarni of Gogte Institute of Technology in Belgaum for an MBA course on services marketing.
Module 7
The document discusses marketing communication and pricing strategies for services. It covers managing service promises through approaches like making realistic promises and coordinating external communications. Managing customer expectations is explored through negotiating unrealistic expectations and offering choices. Improving customer education involves preparing customers for service processes and confirming performance meets standards. Internal marketing communications are important to align personnel with customer needs through cross-functional teams. The role of Vodafone's communication strategies is also mentioned.
Module 2
The document discusses concepts related to services marketing, including consumer behavior and evaluation of services, customer expectations and perceptions, and service quality. It provides definitions and explanations of key concepts such as the zones of tolerance, factors that influence desired service levels and customer satisfaction, and the five dimensions of service quality as defined by the SERVQUAL model (reliability, responsiveness, assurance, empathy, and tangibles). The document is a module on services marketing from Prof. Prasad Kulkarni of Gogte Institute of Technology.
Module 3
This document discusses market research and customer relationship management for services. It provides objectives and types of market research companies conduct on customers, such as identifying dissatisfied customers and assessing service performance. Effective criteria for market research include measuring customer perceptions, loyalty intentions, and statistical validity. The document also outlines relationship marketing strategies to attract, satisfy, retain, and enhance customer relationships through excellent service, segmentation, and bonding approaches.
Module 5
This document discusses the role of employees and customers in service design and delivery. It covers employee roles as boundary spanners who interact with both internal and external stakeholders. It also discusses strategies for managing employees to close the service gap, including hiring the right people, providing support, empowering employees, and developing a service culture. Regarding customers, it describes their roles as productive resources, contributors to quality/satisfaction, and potential competitors. It analyzes strategies for enhancing customer participation and managing customer roles in the service process.
Module 4
The document discusses concepts related to customer-defined service standards and service design from a marketing perspective. It provides objectives and content on developing service standards, new service development processes, service blueprinting, and service positioning. The content appears to be from an online MBA course being taught at the Gogte Institute of Technology in Belgaum, India.
saurabh gaur
Saurabh Gaur has over 3 years of experience working in sales for Havells India Limited. He is responsible for upselling and cross-selling various product ranges to new and existing clients. He holds a PGDM in Marketing from Birla Institute of Management Technology and a B.Tech in Electronics and Communication. His career objective is to work for an organization that provides learning opportunities to continuously improve his skills and contribute value.
Recommended
Services marketing module 1
This document outlines a module on services marketing from the Gogte Institute of Technology in Belgaum, India. It discusses the objectives of studying services marketing, which include analyzing India's growing services sector and understanding key concepts like the service marketing triangle and GAP model. The document also examines the differences between goods and services, characteristics of services, factors driving growth in the Indian services industry, and challenges faced in services marketing.
Module 6
This document discusses managing demand and capacity for services marketing. It covers understanding demand patterns, evaluating strategies to match capacity and demand, and discussing waiting line strategies. Specifically, it examines capacity constraints and demand patterns, strategies for shifting demand or flexing capacity to match demand, the nature of demand relative to supply and capacity constraints, and issues and strategies for waiting lines. The document is authored by Prof. Prasad Kulkarni of Gogte Institute of Technology in Belgaum for an MBA course on services marketing.
Module 7
The document discusses marketing communication and pricing strategies for services. It covers managing service promises through approaches like making realistic promises and coordinating external communications. Managing customer expectations is explored through negotiating unrealistic expectations and offering choices. Improving customer education involves preparing customers for service processes and confirming performance meets standards. Internal marketing communications are important to align personnel with customer needs through cross-functional teams. The role of Vodafone's communication strategies is also mentioned.
Module 2
The document discusses concepts related to services marketing, including consumer behavior and evaluation of services, customer expectations and perceptions, and service quality. It provides definitions and explanations of key concepts such as the zones of tolerance, factors that influence desired service levels and customer satisfaction, and the five dimensions of service quality as defined by the SERVQUAL model (reliability, responsiveness, assurance, empathy, and tangibles). The document is a module on services marketing from Prof. Prasad Kulkarni of Gogte Institute of Technology.
Module 3
This document discusses market research and customer relationship management for services. It provides objectives and types of market research companies conduct on customers, such as identifying dissatisfied customers and assessing service performance. Effective criteria for market research include measuring customer perceptions, loyalty intentions, and statistical validity. The document also outlines relationship marketing strategies to attract, satisfy, retain, and enhance customer relationships through excellent service, segmentation, and bonding approaches.
Module 5
This document discusses the role of employees and customers in service design and delivery. It covers employee roles as boundary spanners who interact with both internal and external stakeholders. It also discusses strategies for managing employees to close the service gap, including hiring the right people, providing support, empowering employees, and developing a service culture. Regarding customers, it describes their roles as productive resources, contributors to quality/satisfaction, and potential competitors. It analyzes strategies for enhancing customer participation and managing customer roles in the service process.
Module 4
The document discusses concepts related to customer-defined service standards and service design from a marketing perspective. It provides objectives and content on developing service standards, new service development processes, service blueprinting, and service positioning. The content appears to be from an online MBA course being taught at the Gogte Institute of Technology in Belgaum, India.
saurabh gaur
Saurabh Gaur has over 3 years of experience working in sales for Havells India Limited. He is responsible for upselling and cross-selling various product ranges to new and existing clients. He holds a PGDM in Marketing from Birla Institute of Management Technology and a B.Tech in Electronics and Communication. His career objective is to work for an organization that provides learning opportunities to continuously improve his skills and contribute value.
CV
Preeti Yadav is seeking a position that allows her to utilize her experience in a competitive global environment. She currently works as an Associate Project Manager at Aptara Inc., where she is responsible for monitoring project progress and ensuring projects are delivered on time. She has over 5 years of work experience in roles such as Business Development Engineer and Trainee Electrical Engineer. Preeti holds an MBA in International Business Management and a B-Tech in Electrical and Electronics Engineering. She is proficient in English, Hindi, and MS Office applications.
Cv durgadatta kar final
Durgadatta Kar is seeking an opportunity to apply her skills and experience in logistics operations and supply chain management. She has over 3 years of experience working as a Senior Executive for Gati Ltd, where she oversaw logistics operations and the supply chain for key e-commerce customers. She holds an MSc in Industrial Biotechnology and a PGDM with specializations in operations, logistics, supply chain management, and marketing management. Her experience includes improving logistics service levels, monitoring inventory, coordinating with vendors, and ensuring smooth business operations.
Resume_Apoorv Shrivastava
The document outlines the objectives, education background, internship experience, and achievements of Apoorv Shrivastava. His objective is to work in a dynamic sales and marketing environment where he can learn and contribute to organizational success. He has an MBA in marketing from Xavier Institute of Management and interned at HCL Infosystems analyzing branding strategies for Microsoft phones. He has received certifications in digital marketing, lean management, and social media marketing.
Bharat CV
- Bharat Kolhe is seeking a job that utilizes his MTech in Production Engineering and BE in Mechanical Engineering.
- He has strong technical skills in CAD software like NX and AutoCAD as well as programming languages.
- His MTech project focused on redesigning the brake system for a mobile X-ray machine to reduce costs by over 50% while improving safety.
- Kolhe has work experience in manufacturing hydraulic cylinders and research internship developing medical device parts at Siemens Healthcare.
Resume gaurav paddune...
Gaurav G. Paddune is seeking a challenging career as a Chemical Engineer where he can contribute his skills. He has experience working for FIAT India Automobiles as a Trainee Engineer from 2014-2015 where he was part of various teams focused on technical cleaning, process improvement, safety training, and more. He has a Post Graduate Diploma in Process Engineering from MIT Skills in Pune and a B.E. in Chemical Engineering from Sinhgad College of Engineering. His skills include MS Office, various process simulation software, AutoCAD, and more.
mdtajuddin05@gmail.com
Md Tajuddin is seeking a position utilizing his skills and abilities. He has over 2 years of experience as an EMF Coordinator and Post-processor for MobileComm Technologies, working on projects for Idea Cellular and Bharti Airtel. He has a B.Tech in Electronic and Communication Engineering from Kurukshetra University and technical qualifications in embedded systems and PCB design. His strengths include punctuality, maintaining a positive attitude, being a quick learner, and being a team player and goal-oriented.
Vaibhav Tiwari
Vaibhav Tiwari is seeking a position in an esteemed organization to help the organization grow and distinguish itself from competitors. He has an MBA in Marketing and HR from ITM University with 78% and a B.E. in Electronics and Telecommunication from CSVTU with 68%. His internships include conducting surveys for Bosch and My FM. He has experience in training students, coordinating events, and photography. His skills include Java, C, C++, Microsoft Office, and networking.
CV
Shubham Kumar Sharma has submitted his curriculum vitae. He received a B.E. in Mechanical Engineering from V.M.K.V. Engineering College in 2013 with 83% marks. He has 0.6 years of work experience as a Mechanical contract engineer at Bharat Electronics Ltd. He is interested in sketching, painting, and cooking in his free time.
Ramegowda IM
Ramegowda IM has over 13 years of experience in procurement, supply chain management, and logistics. He is currently the Executive Materials at The Oberoi, Group in Mumbai. He holds a Diploma in Materials Management and a B.com degree. In his previous roles, he has worked to negotiate supplies and maintain appropriate inventory levels. He has achieved cost savings through identifying new vendors and negotiations.
Cv deshank jain
To pursue career in a firm which allows me to contribute to growth of the company and provides me an opportunity to enhance my technical and management skills.
binesh new resume
The document is a resume for Binesh KP summarizing his career objective, education history, certifications, technical skills, projects, work experience, strengths, achievements, interests, and language proficiencies. It indicates that he has an MBA and BBA with marketing specializations, 8 months of work experience as a Business Development Executive, strengths in punctuality and being a smart worker, led his college's management fest committee, and is proficient in English, Hindi, and Malayalam.
chandru
This resume is for Chandrakanth S. He has an MBA in Finance and Marketing from Gulbarga University with 61% marks. He has a BBM from S.B College of commerce, Gulbarga University with 68% marks. His projects include a study on brand awareness for Hero Motorcycles and a study on effective media for brand awareness while interning at Sri Venkateshwar Automotives. He has leadership skills and is a quick learner. His technical skills include Microsoft Office programs. He is looking for a professional and technical career with growth opportunities.
Pratyush_Resume_Final
Pratyush Kumar Mishra is a marketing professional with over 8 years of experience in sales and business development roles. He is currently working as a Sales Manager at ICICI Lombard GIC and has previously worked at Bharti Axa General Insurance Co. as a Sales Manager. He holds an MBA in Marketing and a B.Tech in Electronics and Communication. He is seeking a challenging role that utilizes his analytical and technical skills.
2016 Resume
Nayan Jyoti Borah is seeking a position that allows him to enhance his professional skills and build a long-term career. He received a Bachelor of Engineering degree in Mechanical Engineering from Jorhat Engineering College in 2014. Currently, he works as an Assistant Driller Trainee at Jaybee Energy Pvt. Ltd. in the oil and gas industry, gaining experience on rig floor activities and well testing. In his previous roles, he participated in inter-college competitions for parade, chorus, and football.
CV_Anirban Mallik_1370008
Anirban Mallick is seeking a position that allows him to apply his computer skills and gain experience. He has a Master's degree in Computer Application from KIIT University and a Bachelor's degree from Management Institute of Durgapur. His technical skills include programming languages like C, C++, and Java as well as web technologies like HTML, CSS, JavaScript, PHP, and MySQL. He has experience developing projects including an online shopping system and a multilevel marketing software. Anirban is dedicated to his work and able to work efficiently on multiple tasks and in a team.
Imran cv
The document is a resume for Abdul Emran Khan summarizing his educational and professional qualifications. It states that he has an MBA from NIIS Institute of Business Administration with a CGPA of 6.87, a BSc from Utkal University, and secondary education qualifications. It provides details of his computer skills, software skills, projects undertaken, industrial visits, extracurricular activities and awards. His career objective is to utilize his skills and creativity in marketing to contribute to organizational growth.
GAGAN JOLLY RESUME
Gagan Jolly is applying for an employee position at the esteemed organization. He is currently pursuing a B-TECH in Mechanical Engineering from Maharishi Markandeshwar Engineering College with a CGPA of 8.14. He has experience working on vehicle designing and inventory control through national projects. He is seeking a growth-oriented and challenging career where he can contribute his knowledge and skills.
Bhargav's CV
Bhargav Kantariya is a marketing engineer with experience in international business. He currently works for Atul Auto Limited, a 3-wheeler manufacturing company, where he is responsible for marketing, dealer development, and after sales services in countries like Bangladesh, Kenya, and Tanzania. His responsibilities include market research, dealer network expansion, and improving after sales service and quality. He has a bachelor's degree in mechanical engineering and skills in automotive business development, product development, and leadership.
Resume - Copy
Aman Sharma is seeking a position in operations or supply chain management. He has over 1 year of experience in the textile industry managing production, quality control, and labor. He has strong interpersonal skills and internship experience analyzing distribution procedures for Honda cars. Sharma has a PGDM in operations management from BIMTECH and a B.Tech in textile engineering.
Service final
Banglalink is the 2nd largest cellular service provider in Bangladesh, starting in 2005. It aims to provide telecom services to all people in Bangladesh at minimum cost. It offers services like 2G, 3G, telephony, and internet. Banglalink faces four gaps according to a service quality gaps model: 1) the listening gap, where it needs more customer feedback; 2) the service design gap, where it can improve rated service aspects; 3) the service performance gap, where it can address average and low rated areas; and 4) the communication gap, where it can strengthen marketing communication with customers. To be competitive, Banglalink should minimize these gaps.
Business Analytics Module 5 14MBA14 according to New VTU syllabus
This PPT has been prepared in view of teaching fundamentals of business analytics. This is just 1% of entire Business analytics. This is according to new syllabus of VTU Belgaum .
Principles of management
This document outlines lecture materials for a Principles of Management course taught by Prof. Prasad Kulkarni at Gogte Institute of Technology in Belgaum, India. The document covers key topics in management including definitions of management, the scope and characteristics of management, management functions, roles and skills, approaches to management such as scientific management and contingency theory, and concepts such as organizational behavior, systems thinking, and planning. Case studies on companies like Tata, Toyota, and Amazon are also referenced.
More Related Content
What's hot
CV
Preeti Yadav is seeking a position that allows her to utilize her experience in a competitive global environment. She currently works as an Associate Project Manager at Aptara Inc., where she is responsible for monitoring project progress and ensuring projects are delivered on time. She has over 5 years of work experience in roles such as Business Development Engineer and Trainee Electrical Engineer. Preeti holds an MBA in International Business Management and a B-Tech in Electrical and Electronics Engineering. She is proficient in English, Hindi, and MS Office applications.
Cv durgadatta kar final
Durgadatta Kar is seeking an opportunity to apply her skills and experience in logistics operations and supply chain management. She has over 3 years of experience working as a Senior Executive for Gati Ltd, where she oversaw logistics operations and the supply chain for key e-commerce customers. She holds an MSc in Industrial Biotechnology and a PGDM with specializations in operations, logistics, supply chain management, and marketing management. Her experience includes improving logistics service levels, monitoring inventory, coordinating with vendors, and ensuring smooth business operations.
Resume_Apoorv Shrivastava
The document outlines the objectives, education background, internship experience, and achievements of Apoorv Shrivastava. His objective is to work in a dynamic sales and marketing environment where he can learn and contribute to organizational success. He has an MBA in marketing from Xavier Institute of Management and interned at HCL Infosystems analyzing branding strategies for Microsoft phones. He has received certifications in digital marketing, lean management, and social media marketing.
Bharat CV
- Bharat Kolhe is seeking a job that utilizes his MTech in Production Engineering and BE in Mechanical Engineering.
- He has strong technical skills in CAD software like NX and AutoCAD as well as programming languages.
- His MTech project focused on redesigning the brake system for a mobile X-ray machine to reduce costs by over 50% while improving safety.
- Kolhe has work experience in manufacturing hydraulic cylinders and research internship developing medical device parts at Siemens Healthcare.
Resume gaurav paddune...
Gaurav G. Paddune is seeking a challenging career as a Chemical Engineer where he can contribute his skills. He has experience working for FIAT India Automobiles as a Trainee Engineer from 2014-2015 where he was part of various teams focused on technical cleaning, process improvement, safety training, and more. He has a Post Graduate Diploma in Process Engineering from MIT Skills in Pune and a B.E. in Chemical Engineering from Sinhgad College of Engineering. His skills include MS Office, various process simulation software, AutoCAD, and more.
mdtajuddin05@gmail.com
Md Tajuddin is seeking a position utilizing his skills and abilities. He has over 2 years of experience as an EMF Coordinator and Post-processor for MobileComm Technologies, working on projects for Idea Cellular and Bharti Airtel. He has a B.Tech in Electronic and Communication Engineering from Kurukshetra University and technical qualifications in embedded systems and PCB design. His strengths include punctuality, maintaining a positive attitude, being a quick learner, and being a team player and goal-oriented.
Vaibhav Tiwari
Vaibhav Tiwari is seeking a position in an esteemed organization to help the organization grow and distinguish itself from competitors. He has an MBA in Marketing and HR from ITM University with 78% and a B.E. in Electronics and Telecommunication from CSVTU with 68%. His internships include conducting surveys for Bosch and My FM. He has experience in training students, coordinating events, and photography. His skills include Java, C, C++, Microsoft Office, and networking.
CV
Shubham Kumar Sharma has submitted his curriculum vitae. He received a B.E. in Mechanical Engineering from V.M.K.V. Engineering College in 2013 with 83% marks. He has 0.6 years of work experience as a Mechanical contract engineer at Bharat Electronics Ltd. He is interested in sketching, painting, and cooking in his free time.
Ramegowda IM
Ramegowda IM has over 13 years of experience in procurement, supply chain management, and logistics. He is currently the Executive Materials at The Oberoi, Group in Mumbai. He holds a Diploma in Materials Management and a B.com degree. In his previous roles, he has worked to negotiate supplies and maintain appropriate inventory levels. He has achieved cost savings through identifying new vendors and negotiations.
Cv deshank jain
To pursue career in a firm which allows me to contribute to growth of the company and provides me an opportunity to enhance my technical and management skills.
binesh new resume
The document is a resume for Binesh KP summarizing his career objective, education history, certifications, technical skills, projects, work experience, strengths, achievements, interests, and language proficiencies. It indicates that he has an MBA and BBA with marketing specializations, 8 months of work experience as a Business Development Executive, strengths in punctuality and being a smart worker, led his college's management fest committee, and is proficient in English, Hindi, and Malayalam.
chandru
This resume is for Chandrakanth S. He has an MBA in Finance and Marketing from Gulbarga University with 61% marks. He has a BBM from S.B College of commerce, Gulbarga University with 68% marks. His projects include a study on brand awareness for Hero Motorcycles and a study on effective media for brand awareness while interning at Sri Venkateshwar Automotives. He has leadership skills and is a quick learner. His technical skills include Microsoft Office programs. He is looking for a professional and technical career with growth opportunities.
Pratyush_Resume_Final
Pratyush Kumar Mishra is a marketing professional with over 8 years of experience in sales and business development roles. He is currently working as a Sales Manager at ICICI Lombard GIC and has previously worked at Bharti Axa General Insurance Co. as a Sales Manager. He holds an MBA in Marketing and a B.Tech in Electronics and Communication. He is seeking a challenging role that utilizes his analytical and technical skills.
2016 Resume
Nayan Jyoti Borah is seeking a position that allows him to enhance his professional skills and build a long-term career. He received a Bachelor of Engineering degree in Mechanical Engineering from Jorhat Engineering College in 2014. Currently, he works as an Assistant Driller Trainee at Jaybee Energy Pvt. Ltd. in the oil and gas industry, gaining experience on rig floor activities and well testing. In his previous roles, he participated in inter-college competitions for parade, chorus, and football.
CV_Anirban Mallik_1370008
Anirban Mallick is seeking a position that allows him to apply his computer skills and gain experience. He has a Master's degree in Computer Application from KIIT University and a Bachelor's degree from Management Institute of Durgapur. His technical skills include programming languages like C, C++, and Java as well as web technologies like HTML, CSS, JavaScript, PHP, and MySQL. He has experience developing projects including an online shopping system and a multilevel marketing software. Anirban is dedicated to his work and able to work efficiently on multiple tasks and in a team.
Imran cv
The document is a resume for Abdul Emran Khan summarizing his educational and professional qualifications. It states that he has an MBA from NIIS Institute of Business Administration with a CGPA of 6.87, a BSc from Utkal University, and secondary education qualifications. It provides details of his computer skills, software skills, projects undertaken, industrial visits, extracurricular activities and awards. His career objective is to utilize his skills and creativity in marketing to contribute to organizational growth.
GAGAN JOLLY RESUME
Gagan Jolly is applying for an employee position at the esteemed organization. He is currently pursuing a B-TECH in Mechanical Engineering from Maharishi Markandeshwar Engineering College with a CGPA of 8.14. He has experience working on vehicle designing and inventory control through national projects. He is seeking a growth-oriented and challenging career where he can contribute his knowledge and skills.
Bhargav's CV
Bhargav Kantariya is a marketing engineer with experience in international business. He currently works for Atul Auto Limited, a 3-wheeler manufacturing company, where he is responsible for marketing, dealer development, and after sales services in countries like Bangladesh, Kenya, and Tanzania. His responsibilities include market research, dealer network expansion, and improving after sales service and quality. He has a bachelor's degree in mechanical engineering and skills in automotive business development, product development, and leadership.
Resume - Copy
Aman Sharma is seeking a position in operations or supply chain management. He has over 1 year of experience in the textile industry managing production, quality control, and labor. He has strong interpersonal skills and internship experience analyzing distribution procedures for Honda cars. Sharma has a PGDM in operations management from BIMTECH and a B.Tech in textile engineering.
Service final
Banglalink is the 2nd largest cellular service provider in Bangladesh, starting in 2005. It aims to provide telecom services to all people in Bangladesh at minimum cost. It offers services like 2G, 3G, telephony, and internet. Banglalink faces four gaps according to a service quality gaps model: 1) the listening gap, where it needs more customer feedback; 2) the service design gap, where it can improve rated service aspects; 3) the service performance gap, where it can address average and low rated areas; and 4) the communication gap, where it can strengthen marketing communication with customers. To be competitive, Banglalink should minimize these gaps.
What's hot (20)
Similar to Module 8
Business Analytics Module 5 14MBA14 according to New VTU syllabus
This PPT has been prepared in view of teaching fundamentals of business analytics. This is just 1% of entire Business analytics. This is according to new syllabus of VTU Belgaum .
Principles of management
This document outlines lecture materials for a Principles of Management course taught by Prof. Prasad Kulkarni at Gogte Institute of Technology in Belgaum, India. The document covers key topics in management including definitions of management, the scope and characteristics of management, management functions, roles and skills, approaches to management such as scientific management and contingency theory, and concepts such as organizational behavior, systems thinking, and planning. Case studies on companies like Tata, Toyota, and Amazon are also referenced.
Strategic management
This document outlines a course on strategic management taught by Prof. Prasad Kulkarni at the Gogte Institute of Technology in Belgaum, India. The course objectives include understanding strategic management, strategy formulation, external environment assessment, resource analysis, and applying strategies. It also discusses key concepts like developing a strategic vision and mission, analyzing company values, and linking values to strategic vision. Example strategies of companies like AMUL, JSW, and Reliance are provided.
Retail management, VTU
The document discusses retail management and strategy. It begins with definitions of retailing and describes key characteristics like low average transaction sizes and impulse purchases. It outlines trends in Indian retailing like the growth of organized retail formats, entry of international players, and emerging specialized retail malls. The document also discusses elements of retail strategy like objectives, customer targeting, and integration. Overall it provides an overview of retailing concepts and strategies.
Placement Brochure of Infrasturcture 2009-10 for University of Petroleum & En...
Placement Brochure of Infrasturcture 2009-10 for University of Petroleum & En...University Of Petroleum And Energy Studies
This placement brochure of University of Petroleum & Energy Studies contains a brief info about the Infrasturcture program detail, semester wise subjects, and student’s profile. The profile of students belonging to these programs states their qualification, work experience, summer internship and the projects in which they have worked.JAYDEEP (1)
Jaydeep Basu is seeking a challenging role in the domain or IT industry. He has 2 years of experience as a functional consultant at IBM India, working with automotive and pharmaceutical clients. He has knowledge of their business processes and manufacturing technology. He holds a B.Tech in Mechanical Engineering and has worked on several SAP projects involving production planning, quality management, and variant configuration.
Suresh Gyan Vihar University Distance Education Prospectus
Suresh Gyan Vihar University Distance Education ProspectusSuresh Gyan Vihar University Distance Education
This document provides information on various computer application programs offered through distance education at Suresh Gyan Vihar University, including the BCA, MCA, and PGDCA programs.
It describes the BCA as a 3-year undergraduate program requiring a 10+2 qualification. The MCA is a 3-year program requiring a bachelor's degree, and the PGDCA is a 1-year program also requiring a bachelor's degree.
It provides brief overviews of the career prospects for each program, such as jobs in software development, testing, administration and faculty positions for BCA; and programming, engineering, analysis and management roles for MCA.Michael Vidyakin: Defining PMO Structure and Governance (UA)
Michael Vidyakin: Defining PMO Structure and Governance (UA)
Lemberg PMO School 2023
Website – https://lembs.com/pmoschool
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
How & Why Architecture & Standards Shape Gov
The document discusses governance and architecture in government IT projects. It notes that governance needs to be extended to IT to provide leadership, structure, and processes to ensure IT supports government strategies. It also discusses the importance of IT-business alignment and managing the "seven Ps" - people, process, platforms, products, projects, planning, and portfolios. Finally, it states that architecture can mediate factors like environment, culture, structure, and politics and shape how government IT projects are implemented.
Final year project on Remote Infrastructure Management
The document discusses remote IT infrastructure management (RIM), which allows enterprises to manage their IT infrastructure remotely through offshore management centers. Key points:
1) RIM services have evolved due to the maturity of offshore delivery models and improvements in remote monitoring tools that allow over 85% of infrastructure to be managed remotely.
2) Common RIM services include helpdesk support, system administration, monitoring, maintenance and more.
3) Drivers for RIM include lower costs, 24/7 support, and utilizing skilled resources in low-cost countries like India. The market for RIM is growing and expected to surpass $1B delivered from India to US companies.
Krishi Saagar.pptx
The document presents the vision, mission, and goals of the Computer Science and Engineering department at Jyothy Institute of Technology. The department aims to provide state-of-the-art education and research opportunities to help students succeed in their careers and address societal needs. The department's vision is to become a center of excellence in CSE education, research, and skill development. Its mission is to offer innovative learning, encourage industry partnerships, and develop well-rounded graduates with strong professional ethics. The document also outlines the requirements, design, and implementation of an Android app called Krishi Saagar to help farmers and local traders conduct agricultural business more efficiently.
Microsoft Project 2013 Beginners - Course Gate
Learn how to customize and conduct the Project 2013 interface through the Microsoft Project 2013 Beginners course. This is the ultimate course for the beginner to pursue the relevant aspects of Project 2013 in details to enhance your skills.
See More: https://bit.ly/2Xn0nri
Next ’19 的 Istio 場次 重點摘要
Recap of Istio sessions at Google Cloud Next '19.
Presented at GCPUG Taipei Meetup #48: https://www.meetup.com/GCPUG-Taipei/events/262584153/
Resume Girish2.1
Girish Kumar Gupta is a mechanical engineer with over 6 years of experience in product development and program management at TVS Motor Company and Mahindra & Mahindra. He has expertise in project planning, monitoring, and ensuring quality, cost, and timeline targets are met. Currently he manages program offices and new product development at Mahindra & Mahindra, overseeing planning, testing, supplier coordination, and change management. Previously he held roles in design engineering, project execution, and materials management at TVS Motor Company.
Coursera - Architecting with Google Compute Engine
The document is a certificate from Google Cloud Training completed by Maharaja Pungamudaiyar on May 20, 2020 for successfully completing a five-course accelerated specialization called "Architecting with Google Compute Engine". The specialization explored and deployed solution elements on Google Cloud Platform including infrastructure components like networks, systems and applications services with a focus on Compute Engine. The online courses were not equivalent to on-campus courses and participation did not constitute enrollment at a university, as the certificate does not confer grades, credit or a degree.
Cms design-plastic-components
The Training on Design of Plastic Components from CMS is aimed at the product designers, who need to design and develop Plastic Components meeting various industry needs. The course covers fundamentals as well as advanced topics in consideration with industry needs and different levels expertise needed by the trainees.
The Plastic Components Design course is developed and delivered by industry practioners with deep industry experience.
Best iOS Training in Bangalore Classroom, Online myTectra
Best iOS Training in Bangalore offered by myTectra. India's No.1 iOS Training Institute. Classroom, Online and Corporate training in iOS. Enroll Today
CONSTRUCTION PROJECT MANAGEMANT BY USING M. S PROJECT FOR ATULA ELEGANCE AT V...
This document discusses using Microsoft Project software to plan and schedule a construction project in Gandhinagar, India. Specifically, it focuses on scheduling activities for Block A of the Atulya Elegance residential building project. The methodology involves collecting activity data, analyzing it in MS Project to generate a schedule and critical path, allocating resources and costs to activities, and overviewing resources and costs. The results show the Gantt chart schedule generated in MS Project to plan and control the construction of Block A. It is concluded that using project management software like MS Project improves time and cost management of construction projects.
Similar to Module 8 (20)
Business Analytics Module 5 14MBA14 according to New VTU syllabus
Business Analytics Module 5 14MBA14 according to New VTU syllabus
Placement Brochure of Infrasturcture 2009-10 for University of Petroleum & En...
Placement Brochure of Infrasturcture 2009-10 for University of Petroleum & En...
Suresh Gyan Vihar University Distance Education Prospectus
Suresh Gyan Vihar University Distance Education Prospectus
FINAL_Intro_PMP Auth Exam Prep_V3_JAN 2023 RELEASE.pptx
FINAL_Intro_PMP Auth Exam Prep_V3_JAN 2023 RELEASE.pptx
Michael Vidyakin: Defining PMO Structure and Governance (UA)
Michael Vidyakin: Defining PMO Structure and Governance (UA)
Final year project on Remote Infrastructure Management
Final year project on Remote Infrastructure Management
Coursera - Architecting with Google Compute Engine
Coursera - Architecting with Google Compute Engine
Best iOS Training in Bangalore Classroom, Online myTectra
Best iOS Training in Bangalore Classroom, Online myTectra
CONSTRUCTION PROJECT MANAGEMANT BY USING M. S PROJECT FOR ATULA ELEGANCE AT V...
CONSTRUCTION PROJECT MANAGEMANT BY USING M. S PROJECT FOR ATULA ELEGANCE AT V...
Recently uploaded
buy old yahoo accounts buy yahoo accounts
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
CALL 8867766396 SATTA MATKA | DPBOSS | KALYAN MAIN BAZAR | FAST MATKA | DPBOSS GUESSING | TARA MATKA | KALYAN CHART | MATKA BOSS
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Structural Design Process: Step-by-Step Guide for Buildings
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
2022 Vintage Roman Numerals Men Rings
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
Understanding User Needs and Satisfying Them
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Creative Web Design Company in Singapore
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
-- June 2024 is National Volunteer Month --
Check out our June display of books on voluntary organisations
Recruiting in the Digital Age: A Social Media Masterclass
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership at Agile Tour Geneve 2024
Recently uploaded (20)
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
ModelingMarketingStrategiesMKS.CollumbiaUniversitypdf
Structural Design Process: Step-by-Step Guide for Buildings
Structural Design Process: Step-by-Step Guide for Buildings
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Recruiting in the Digital Age: A Social Media Masterclass
Recruiting in the Digital Age: A Social Media Masterclass
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Training my puppy and implementation in this story
Training my puppy and implementation in this story
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024
Module 8
- 1. MBA@GIT http://www.mba.git.edu. © Prof. Prasad Kulkarni, Gogte Institute of Technology, Belgaum. pvkulkarni@git.edu. MBA@GIT http://www.mba.git.edu. © Prof. Prasad Kulkarni, Gogte Institute of Technology, Belgaum. pvkulkarni@git.edu. Services Marketing Module 8 Physical Evidence In Services ( According to VTU syllabus Services Marketing 12 MBA MM 314)
- 2. MBA@GIT http://www.mba.git.edu. © Prof. Prasad Kulkarni, Gogte Institute of Technology, Belgaum. pvkulkarni@git.edu. Objectives After studying this module you will be able to 1. Explain types of servicescapes. 2. Define the role of servicescapes 3. Discuss the framework of servicescapes.
- 3. MBA@GIT http://www.mba.git.edu. © Prof. Prasad Kulkarni, Gogte Institute of Technology, Belgaum. pvkulkarni@git.edu. Elements of Physical Evidence Servicescape Other tangibles Facility exterior Exterior design Signage Parking Landscape Surrounding environment Facility interior Interior design Equipment Signage Layout Air quality/temperature Business cards Stationery Billing statements Reports Employee dress Uniforms Brochures Internet/Web pages
- 4. MBA@GIT http://www.mba.git.edu. © Prof. Prasad Kulkarni, Gogte Institute of Technology, Belgaum. pvkulkarni@git.edu. Examples of Physical Evidence from the Customer’s Point of View Servicescape Other tangibles Insurance Not applicable Policy itself Billing statements Periodic updates Company brochure Letters/cards Hospital Building exterior Parking Signs Waiting areas Admissions office Patient care room Medical equipment Recovery room Uniforms Reports/stationery Billing statements Airline Airline gate area Airplane exterior Airplane interior (décor, seats, air quality) Tickets Food Uniforms Express mail Not applicable Packaging Trucks Uniforms Computers Sporting event Parking, Seating, Restrooms Stadium exterior Ticketing area, Concession Areas Entrance, Playiing Field Signs Tickets Program Uniforms
- 5. MBA@GIT http://www.mba.git.edu. © Prof. Prasad Kulkarni, Gogte Institute of Technology, Belgaum. pvkulkarni@git.edu. Typology of Service Organizations Based on Variations in Formand Use of the Servicescape Complexity of the servicescape evidence Servicescape usage Elaborate Lean Self-service (customer only) Golf Land Surf 'n' Splash ATM Ticketron Post office kiosk Internet services Express mail drop-off Interpersonal services (both customer and employeee) Hotel Restaurants Health clinic Hospital Bank Airline School Dry cleaner Hot dog stand Hair salon Remote service (employee only) Telephone company Insurance company Utility Many professional services Telephone mail-order desk Automated voice-messaging- based services
- 6. MBA@GIT http://www.mba.git.edu. © Prof. Prasad Kulkarni, Gogte Institute of Technology, Belgaum. pvkulkarni@git.edu. A Framework for Understanding Environment-user Relationships in Service Organizations Source: Adapted from Mary Jo Bitner, “Servicescapes.” PHYSICAL ENVIRONMENTAL DIMENSIONS HOLISTIC ENVIRONMENT INTERNAL RESPONSES BEHAVIOR Ambient Conditions Space/Function Signs, Symbols, and Artifacts Perceived Servicescape Cognitive Emotional Physiological Cognitive Emotional Physiological Employee Responses Customer Responses Individual Behaviors Social Interactions between and among customer and employees Individual Behaviors