SlideShare a Scribd company logo
Module 3 - Home
Team Norms and Procedures
Modular Learning Outcomes
Upon successful completion of this module, the student will be
able to satisfy the following outcomes:
•Case ◦Assess the importance of communication and task norms
in guiding the way work is accomplished in teams.
•SLP ◦Identify and analyze communication and task norms in
your own team.
•Discussion ◦Develop tips for virtual teams with your virtual
team members.
Module Overview
If trust is the "social glue" that holds teams together, norms are
the "social grease" that allows us to work together smoothly.
Norms are the unwritten laws that govern behavior in groups of
people. They tell us what to do, when, and how to do it.
Typically, norms emerge over time, and they are shared by all
who become members of the team. This is different in the case
of virtual teams. Because of the lack of day-to-day interaction,
norms in virtual teams must be more explicit, and rather than
simply emerging though interaction, they are often consciously
negotiated by the team early in its formative stage. When norms
are violated or poorly understood, they can cause
embarrassment, conflict, and misunderstandings.
There are two types of norms that will be discussed in this
module: communication norms, which govern how information
is shared, and task norms, which govern how the work itself is
organized and monitored.
Communication Norms
Communication norms can be broken down into four types.
Availability norms establish when people will be accessible,
and how quickly they will respond to team needs. These norms
will determine how often people check communication venues,
the appropriate timeframe for response, and boundaries between
an individual's work and personal time.
Appropriateness and use of collaboration tools norms ascertain
what type of tools are used and for what purpose (see Module
3). They also cover rules of etiquette for using different types
of tools.
Exchange norms determine when all members of the team
should receive information, when just a subgroup should receive
the information, or when it is preferred that individuals just
communicate between themselves. Clear exchange norms can
help prevent duplication and information overload.
Structure norms are concerned with whether formal or informal
channels are preferred for different types of communication.
Formal channels include scheduled meetings and
teleconferences. Informal channels can include random e-mails
and phone calls.
Task and Work Norms
Process norms set out a "lifecycle" for the team project. They
insure that sufficient time is allocated to all stages of the team
process—Idea Generation, Development, Finalization and
Closure (see Module 1). Clear process norms help the team
ensure that everyone will be working at the same stage, and
facilitate assigning tasks and coordinating work.
Task norms help the team decide what is routine vs. nonroutine
work. Routine work can be standardized and efficiency gained
through the use of forms and templates. This frees up time and
energy for nonroutine work where creativity and innovation is
required.
Accountability norms set time frames for deliverables and
establish consequences for failure to met obligations.
Resource norms shape how team members work on shared files.
They control issues of work storage, updates, tracking, and
security/confidentiality.
Review and approval norms influence how feedback is given,
how often, and who has the authority to approve work. They
often direct how often the group conducts "process checks" to
review how well the team is doing at accomplishing its task in
the most effective manner.
Module 3 - Background
Team Norms and Procedures
Background Reading
A growing amount of research is being conducted on the unique
needs of virtual teams and the importance of establishing
explicit norms to govern communication and project work. The
following reading discusses some of this research and offers
findings concerning critical norms that need to be established
and supported by the appropriate IT (see Module 3). If you are
not used to reading research articles, you can skim the section
on "Theoretical Development," skip the section on "Data
Collection Methodology" (unless you have an interest in
academic research methods) and concentrate on "Findings." Be
sure to check out the tables. They are helpful and will surely
give you some ideas you can use in your Case analysis for this
module.
Malhotra, A. and Majchizak, A. (2004). Enabling knowledge
creation in far-flung teams: best practices for IT support and
knowledge sharing. Journal of Knowledge Management, 8(4);
pg. 75. This article is available in ProQuest.
In an attempt to create more productive work teams, many
organizations engage in "team-building" workshops or exercises
to bring members together so they can work together more
effectively. Unfortunately, these team-building exercises,
though sometimes fun and somewhat diverting, rarely have
long-term effects as the esprit de corps that is developed during
the workshop frequently fails to transfer to everyday team
activity.
The following reading addresses how the process of establishing
norms can serve as a substitute for relatively ineffective "team-
building" activities.
McGannon, B. (2009). Stealth Team Building. Retrieved from
http://www.projectsmart.co.uk/stealth-team-building.html
The following two readings give examples of specific norms
that can help build highly effective teams.
Settle-Murphy, N. (2012). “Untangle your Virtual Team with 10
Most-Needed Norms.” Guided Insights online. Retrieved from:
http://www.guidedinsights.com/newsletter_detail.asp?PageID=1
1004
Labrose, M. (2010) “6 Rules for Better Communication in
Virtual Teams.” Computer World online. Retrieved from:
http://www.computerworld.com/s/article/9179543/6_rules_for_b
etter_communication_in_virtual_teams?taxonomyId=14&pageN
umber=2
Case Reading (must read)
Karten, N. (2003). Creating Team Norms. Retrieved from
http://www.stickyminds.com/sitewide.asp?Function=edetail&Ob
jectType=COL&ObjectId=6736
Optional SLP Reading
Team Norms. (2009). Retrieved from
http://www.wilsonmar.com/teamnorm.htm#Assembly
Case 3/Module 3 – Case Assignment
Team Norms and Procedures
Assignment Overview
In this module, the comment was made that norms are implicit
and tend to develop over time. However, it was also observed
that virtual teams cannot afford the luxury of such a passive
process and need to take proactive steps to establish explicit
norms.
Case Assignment
In this Case, you are asked to consider ways a virtual team can
explicitly establish communication and task norms that support
high performance. The following reading provides some
additional ideas for how a co-located team could an engage in
norm-setting. You should model your action plan for virtual
teams after this type of analysis.
Case Reading
Karten, N. (2003). Creating Team Norms. Retrieved August
2009 from
http://www.stickyminds.com/sitewide.asp?Function=edetail&Ob
jectType=COL&ObjectId=6736
Assignment Expectations
For this Case, complete the following:
•Identify 10 specific behavioral norms (five communication and
five task norms) that you feel are essential to the smooth
performance of virtual teams.
•Explain why you feel these norms are essential.
•Propose a specific action plan virtual teams could use to
develop and enforce task and communication norms.
Use the background readings to support your arguments.
Your paper will be evaluated using the following five (5)
criteria:
•Assignment-Driven Criteria (Precision and Breadth): Does the
paper fully address all Keys to the Assignment? Are the
concepts behind the Keys to the Assignment addressed
accurately and precisely using sound logic? Does the paper meet
minimum length requirements?
•Critical Thinking (Critical Thinking and Depth): Does the
paper demonstrate graduate-level analysis, in which information
derived from multiple sources, expert opinions, and assumptions
has been critically evaluated and synthesized in the formulation
of a logical set of conclusions? Does the paper address the topic
with sufficient depth of discussion and analysis?
•Business Writing (Clarity and Organization): Is the paper well
written (clear, developed logically, and well organized)? Are
the grammar, spelling, and vocabulary appropriate for graduate-
level work? Are section headings included in all papers? Are
paraphrasing and synthesis of concepts the primary means of
responding to the Keys to the Assignment, or is
justification/support instead conveyed through excessive use of
direct quotations?
•Effective Use of Information (Information Literacy and
References): Does the paper demonstrate that the student has
read, understood and can apply the background materials for the
module? If required, has the student demonstrated effective
research, as evidenced by student’s use of relevant and quality
(library?) sources? Do additional sources used in paper provide
strong support for conclusions drawn, and do they help in
shaping the overall paper?
•Citing Sources: Does the student demonstrate understanding of
APA Style of referencing, by inclusion of proper end references
and in-text citations (for paraphrased text and direct quotations)
as appropriate? Have all sources (e.g., references used from the
Background page, the assignment readings, and outside
research) been included, and are these properly cited? Have all
end references been included within the body of the paper as in-
text citations?
This should be a 4- to 5-page paper and can be turned in by the
end of the module.
Module 3 – SLP Assignment
Team Norms and Procedures
************Fyi info for the assignment*********
We had a team of 4 people and all communicated 3 days per
week, Mon-Wed-Fri and we utilized the name “Team alpha”
We used email and discussion online forums to communicate.
The only assignment we worked as a team on was the slp
assignment where we would provide input on a section.,
In the Session Long Project for this course, you are working
with several classmates as a virtual team on a competitive
project. This project involves assessment of both group and
individual work. Your team's process and task output will serve
as the material for this SLP. Remember to respond to the
Discussion that is set up for your team.
Review the rules for the team project, "Virtual Teams: 101
Tips." At this point your team has submitted one list of tips.
You will now prepare a second list of original tips.
SLP Assignment Expectations
By the end of this module, submit your list of tips along with a
2- to 3-page analysis that addresses the norms that were
developed by your team. It is possible that your list of norms
could be quite lengthy. Try to limit your paper to a few of the
most important ones.
Keys to the Assignment
1.Identify at least two communication and two task norms that
operate in your team. Remember that norms can be "unspoken."
2.What problems/limitations did you run across due to lack of
norms governing your team's behavior?
3.Did you try anything to overcome the obstacles? How did it
work?
4.What norms do you think your team should have established
to make your work go more smoothly?
This checklist may help you evaluate your team's norms. Many
teams find it helpful to use the Discussion to discuss the norms
on this checklist that apply to your team:
Team Norms. (n.d.).
http://www.wilsonmar.com/teamnorm.htm#Assembly
Your paper will be evaluated using the following five (5)
criteria:
•Assignment-Driven Criteria (Precision and Breadth): Does the
paper fully address all Keys to the Assignment? Are the
concepts behind the Keys to the Assignment addressed
accurately and precisely using sound logic? Does the paper meet
minimum length requirements?
•Critical Thinking (Critical Thinking and Depth): Does the
paper demonstrate graduate-level analysis, in which information
derived from multiple sources, expert opinions, and assumptions
has been critically evaluated and synthesized in the formulation
of a logical set of conclusions? Does the paper address the topic
with sufficient depth of discussion and analysis?
•Business Writing (Clarity and Organization): Is the paper well
written (clear, developed logically, and well organized)? Are
the grammar, spelling, and vocabulary appropriate for graduate-
level work? Are section headings included in all papers? Are
paraphrasing and synthesis of concepts the primary means of
responding to the Keys to the Assignment, or is
justification/support instead conveyed through excessive use of
direct quotations?
•Effective Use of Information (Information Literacy and
References): Does the paper demonstrate that the student has
read, understood and can apply the background materials for the
module? If required, has the student demonstrated effective
research, as evidenced by student’s use of relevant and quality
(library?) sources? Do additional sources used in paper provide
strong support for conclusions drawn, and do they help in
shaping the overall paper?
•Citing Sources: Does the student demonstrate understanding of
APA Style of referencing, by inclusion of proper end references
and in-text citations (for paraphrased text and direct quotations)
as appropriate? Have all sources (e.g., references used from the
Background page, the assignment readings, and outside
research) been included, and are these properly cited? Have all
end references been included within the body of the paper as in-
text citations?
After all teams have submitted their papers, you will be able to
see the names of the highest scoring teams listed in the Hall of
Fame.

More Related Content

Similar to Module 3 - HomeTeam Norms and ProceduresModular Learning O.docx

Km knowledge application.11
Km  knowledge application.11Km  knowledge application.11
Km knowledge application.11
leilajannati
 
The Role of Families and the Community Proposal Template (N.docx
The Role of Families and the Community Proposal Template  (N.docxThe Role of Families and the Community Proposal Template  (N.docx
The Role of Families and the Community Proposal Template (N.docx
ssusera34210
 
Classroom-Based-Action-Research.pptx
Classroom-Based-Action-Research.pptxClassroom-Based-Action-Research.pptx
Classroom-Based-Action-Research.pptx
MyleneDelaPena2
 
Your HR project to develop a centralized model of deliveri.docx
Your HR project to develop a centralized model of deliveri.docxYour HR project to develop a centralized model of deliveri.docx
Your HR project to develop a centralized model of deliveri.docx
danhaley45372
 
Engaging Others with LeadershipAssignment Guidelines with Scoring.docx
Engaging Others with LeadershipAssignment Guidelines with Scoring.docxEngaging Others with LeadershipAssignment Guidelines with Scoring.docx
Engaging Others with LeadershipAssignment Guidelines with Scoring.docx
LinaCovington707
 
Representing practice: practice models, patterns, bundles ....
Representing practice: practice models, patterns, bundles ....Representing practice: practice models, patterns, bundles ....
Representing practice: practice models, patterns, bundles ....
Colin Milligan
 
Query formulation (chapter 1)
Query formulation (chapter 1)Query formulation (chapter 1)
Query formulation (chapter 1)Mohamed Rafique
 
OMM618 Human Resources Management (MFG1320A) Professor  Randy .docx
OMM618 Human Resources Management (MFG1320A) Professor  Randy .docxOMM618 Human Resources Management (MFG1320A) Professor  Randy .docx
OMM618 Human Resources Management (MFG1320A) Professor  Randy .docx
hopeaustin33688
 
A TYPICAL DESIGNTo illustrate a program focused on individual de.docx
A TYPICAL DESIGNTo illustrate a program focused on individual de.docxA TYPICAL DESIGNTo illustrate a program focused on individual de.docx
A TYPICAL DESIGNTo illustrate a program focused on individual de.docx
ransayo
 
international leadership
international leadershipinternational leadership
international leadership
Anna Skiteva
 
Acs Sept 2008 Leadership Prm Linked In Edited Version
Acs Sept 2008 Leadership Prm Linked In Edited VersionAcs Sept 2008 Leadership Prm Linked In Edited Version
Acs Sept 2008 Leadership Prm Linked In Edited Version
tuffley
 
Agile - Community of Practice
Agile - Community of PracticeAgile - Community of Practice
Agile - Community of Practice
BHASKAR CHAUDHURY
 
Please use HeadingsTemplates provided below when responding to th.docx
Please use HeadingsTemplates provided below when responding to th.docxPlease use HeadingsTemplates provided below when responding to th.docx
Please use HeadingsTemplates provided below when responding to th.docx
stilliegeorgiana
 
Individual Project Part 3 Project Evaluation, Lessons Learned, a.docx
 Individual Project Part 3 Project Evaluation, Lessons Learned, a.docx Individual Project Part 3 Project Evaluation, Lessons Learned, a.docx
Individual Project Part 3 Project Evaluation, Lessons Learned, a.docx
joney4
 
Assessment 2 Instructions_ Interview and Interdisciplinary .._.pdf
Assessment 2 Instructions_ Interview and Interdisciplinary .._.pdfAssessment 2 Instructions_ Interview and Interdisciplinary .._.pdf
Assessment 2 Instructions_ Interview and Interdisciplinary .._.pdf
Arslan Ejaz
 
Chapter 3Philosophy of NursingPhilosophy• Inve.docx
Chapter 3Philosophy of NursingPhilosophy• Inve.docxChapter 3Philosophy of NursingPhilosophy• Inve.docx
Chapter 3Philosophy of NursingPhilosophy• Inve.docx
keturahhazelhurst
 
MSc Managerial Psychology Assessment Brief .docx
MSc Managerial Psychology  Assessment Brief   .docxMSc Managerial Psychology  Assessment Brief   .docx
MSc Managerial Psychology Assessment Brief .docx
griffinruthie22
 
Nathm internship
Nathm internshipNathm internship
Nathm internship
Rolling Plans Pvt. Ltd.
 
Chapter 10 high performing team leadership
Chapter 10 high performing team leadershipChapter 10 high performing team leadership
Chapter 10 high performing team leadership
ydstrangga
 

Similar to Module 3 - HomeTeam Norms and ProceduresModular Learning O.docx (20)

Km knowledge application.11
Km  knowledge application.11Km  knowledge application.11
Km knowledge application.11
 
The Role of Families and the Community Proposal Template (N.docx
The Role of Families and the Community Proposal Template  (N.docxThe Role of Families and the Community Proposal Template  (N.docx
The Role of Families and the Community Proposal Template (N.docx
 
Classroom-Based-Action-Research.pptx
Classroom-Based-Action-Research.pptxClassroom-Based-Action-Research.pptx
Classroom-Based-Action-Research.pptx
 
Your HR project to develop a centralized model of deliveri.docx
Your HR project to develop a centralized model of deliveri.docxYour HR project to develop a centralized model of deliveri.docx
Your HR project to develop a centralized model of deliveri.docx
 
Engaging Others with LeadershipAssignment Guidelines with Scoring.docx
Engaging Others with LeadershipAssignment Guidelines with Scoring.docxEngaging Others with LeadershipAssignment Guidelines with Scoring.docx
Engaging Others with LeadershipAssignment Guidelines with Scoring.docx
 
Representing practice: practice models, patterns, bundles ....
Representing practice: practice models, patterns, bundles ....Representing practice: practice models, patterns, bundles ....
Representing practice: practice models, patterns, bundles ....
 
Query formulation (chapter 1)
Query formulation (chapter 1)Query formulation (chapter 1)
Query formulation (chapter 1)
 
OMM618 Human Resources Management (MFG1320A) Professor  Randy .docx
OMM618 Human Resources Management (MFG1320A) Professor  Randy .docxOMM618 Human Resources Management (MFG1320A) Professor  Randy .docx
OMM618 Human Resources Management (MFG1320A) Professor  Randy .docx
 
A TYPICAL DESIGNTo illustrate a program focused on individual de.docx
A TYPICAL DESIGNTo illustrate a program focused on individual de.docxA TYPICAL DESIGNTo illustrate a program focused on individual de.docx
A TYPICAL DESIGNTo illustrate a program focused on individual de.docx
 
international leadership
international leadershipinternational leadership
international leadership
 
Acs Sept 2008 Leadership Prm Linked In Edited Version
Acs Sept 2008 Leadership Prm Linked In Edited VersionAcs Sept 2008 Leadership Prm Linked In Edited Version
Acs Sept 2008 Leadership Prm Linked In Edited Version
 
Agile - Community of Practice
Agile - Community of PracticeAgile - Community of Practice
Agile - Community of Practice
 
Please use HeadingsTemplates provided below when responding to th.docx
Please use HeadingsTemplates provided below when responding to th.docxPlease use HeadingsTemplates provided below when responding to th.docx
Please use HeadingsTemplates provided below when responding to th.docx
 
Individual Project Part 3 Project Evaluation, Lessons Learned, a.docx
 Individual Project Part 3 Project Evaluation, Lessons Learned, a.docx Individual Project Part 3 Project Evaluation, Lessons Learned, a.docx
Individual Project Part 3 Project Evaluation, Lessons Learned, a.docx
 
Assessment 2 Instructions_ Interview and Interdisciplinary .._.pdf
Assessment 2 Instructions_ Interview and Interdisciplinary .._.pdfAssessment 2 Instructions_ Interview and Interdisciplinary .._.pdf
Assessment 2 Instructions_ Interview and Interdisciplinary .._.pdf
 
Chapter 3Philosophy of NursingPhilosophy• Inve.docx
Chapter 3Philosophy of NursingPhilosophy• Inve.docxChapter 3Philosophy of NursingPhilosophy• Inve.docx
Chapter 3Philosophy of NursingPhilosophy• Inve.docx
 
MSc Managerial Psychology Assessment Brief .docx
MSc Managerial Psychology  Assessment Brief   .docxMSc Managerial Psychology  Assessment Brief   .docx
MSc Managerial Psychology Assessment Brief .docx
 
Nathm internship
Nathm internshipNathm internship
Nathm internship
 
Chapter 10 high performing team leadership
Chapter 10 high performing team leadershipChapter 10 high performing team leadership
Chapter 10 high performing team leadership
 
Edu336 week 3 guidance
Edu336 week 3 guidanceEdu336 week 3 guidance
Edu336 week 3 guidance
 

More from roushhsiu

Most women experience their closest friendships with those of th.docx
Most women experience their closest friendships with those of th.docxMost women experience their closest friendships with those of th.docx
Most women experience their closest friendships with those of th.docx
roushhsiu
 
Morgan and Dunn JD have hired you to assist with a case involvin.docx
Morgan and Dunn JD have hired you to assist with a case involvin.docxMorgan and Dunn JD have hired you to assist with a case involvin.docx
Morgan and Dunn JD have hired you to assist with a case involvin.docx
roushhsiu
 
Mortality rates vary between the Hispanic community and the gene.docx
Mortality rates vary between the Hispanic community and the gene.docxMortality rates vary between the Hispanic community and the gene.docx
Mortality rates vary between the Hispanic community and the gene.docx
roushhsiu
 
Moreno Industries has adopted the following production budget for th.docx
Moreno Industries has adopted the following production budget for th.docxMoreno Industries has adopted the following production budget for th.docx
Moreno Industries has adopted the following production budget for th.docx
roushhsiu
 
Most people have a blend of leadership styles that they use. Some le.docx
Most people have a blend of leadership styles that they use. Some le.docxMost people have a blend of leadership styles that they use. Some le.docx
Most people have a blend of leadership styles that they use. Some le.docx
roushhsiu
 
Moral rights as opposed to legal rights are not dependent on a polit.docx
Moral rights as opposed to legal rights are not dependent on a polit.docxMoral rights as opposed to legal rights are not dependent on a polit.docx
Moral rights as opposed to legal rights are not dependent on a polit.docx
roushhsiu
 
Montasari, R., & Hill, R. (2019). Next-Generation Digital Forens.docx
Montasari, R., & Hill, R. (2019). Next-Generation Digital Forens.docxMontasari, R., & Hill, R. (2019). Next-Generation Digital Forens.docx
Montasari, R., & Hill, R. (2019). Next-Generation Digital Forens.docx
roushhsiu
 
Module Outcome  You will be able to describe the historical force.docx
Module Outcome  You will be able to describe the historical force.docxModule Outcome  You will be able to describe the historical force.docx
Module Outcome  You will be able to describe the historical force.docx
roushhsiu
 
Molière believed that the duty of comedy is to correct human vices b.docx
Molière believed that the duty of comedy is to correct human vices b.docxMolière believed that the duty of comedy is to correct human vices b.docx
Molière believed that the duty of comedy is to correct human vices b.docx
roushhsiu
 
Module One Making Budgetary DecisionsDirectionsBased on the i.docx
Module One Making Budgetary DecisionsDirectionsBased on the i.docxModule One Making Budgetary DecisionsDirectionsBased on the i.docx
Module One Making Budgetary DecisionsDirectionsBased on the i.docx
roushhsiu
 
Monitoring Data and Quality ImprovementAnswer one of two que.docx
Monitoring Data and Quality ImprovementAnswer one of two que.docxMonitoring Data and Quality ImprovementAnswer one of two que.docx
Monitoring Data and Quality ImprovementAnswer one of two que.docx
roushhsiu
 
Monitoring Global Supply Chains† Jodi L. Short Prof.docx
Monitoring Global Supply Chains†   Jodi L. Short Prof.docxMonitoring Global Supply Chains†   Jodi L. Short Prof.docx
Monitoring Global Supply Chains† Jodi L. Short Prof.docx
roushhsiu
 
Morality Relativism & the Concerns it RaisesI want to g.docx
Morality Relativism & the Concerns it RaisesI want to g.docxMorality Relativism & the Concerns it RaisesI want to g.docx
Morality Relativism & the Concerns it RaisesI want to g.docx
roushhsiu
 
Module 9 content You will perform a history of a cardiac pro.docx
Module 9 content You will perform a history of a cardiac pro.docxModule 9 content You will perform a history of a cardiac pro.docx
Module 9 content You will perform a history of a cardiac pro.docx
roushhsiu
 
Module Assessment 4 TANM ApplicationsBUS2 190Last name, Fir.docx
Module Assessment 4 TANM ApplicationsBUS2 190Last name, Fir.docxModule Assessment 4 TANM ApplicationsBUS2 190Last name, Fir.docx
Module Assessment 4 TANM ApplicationsBUS2 190Last name, Fir.docx
roushhsiu
 
Module Assignment Clinical Decision Support SystemsLearning Outcome.docx
Module Assignment Clinical Decision Support SystemsLearning Outcome.docxModule Assignment Clinical Decision Support SystemsLearning Outcome.docx
Module Assignment Clinical Decision Support SystemsLearning Outcome.docx
roushhsiu
 
MONTCLAIR UNIVERSITYLAWS 362 LEGAL WRITING MIDTERM.docx
MONTCLAIR UNIVERSITYLAWS 362  LEGAL WRITING   MIDTERM.docxMONTCLAIR UNIVERSITYLAWS 362  LEGAL WRITING   MIDTERM.docx
MONTCLAIR UNIVERSITYLAWS 362 LEGAL WRITING MIDTERM.docx
roushhsiu
 
MODULE 8You will perform a history of a respiratory problem th.docx
MODULE 8You will perform a history of a respiratory problem th.docxMODULE 8You will perform a history of a respiratory problem th.docx
MODULE 8You will perform a history of a respiratory problem th.docx
roushhsiu
 
Most organizations, including hospitals, adopt both Mission and Visi.docx
Most organizations, including hospitals, adopt both Mission and Visi.docxMost organizations, including hospitals, adopt both Mission and Visi.docx
Most organizations, including hospitals, adopt both Mission and Visi.docx
roushhsiu
 
More like this Abstract TranslateFull Text Translate.docx
More like this Abstract TranslateFull Text Translate.docxMore like this Abstract TranslateFull Text Translate.docx
More like this Abstract TranslateFull Text Translate.docx
roushhsiu
 

More from roushhsiu (20)

Most women experience their closest friendships with those of th.docx
Most women experience their closest friendships with those of th.docxMost women experience their closest friendships with those of th.docx
Most women experience their closest friendships with those of th.docx
 
Morgan and Dunn JD have hired you to assist with a case involvin.docx
Morgan and Dunn JD have hired you to assist with a case involvin.docxMorgan and Dunn JD have hired you to assist with a case involvin.docx
Morgan and Dunn JD have hired you to assist with a case involvin.docx
 
Mortality rates vary between the Hispanic community and the gene.docx
Mortality rates vary between the Hispanic community and the gene.docxMortality rates vary between the Hispanic community and the gene.docx
Mortality rates vary between the Hispanic community and the gene.docx
 
Moreno Industries has adopted the following production budget for th.docx
Moreno Industries has adopted the following production budget for th.docxMoreno Industries has adopted the following production budget for th.docx
Moreno Industries has adopted the following production budget for th.docx
 
Most people have a blend of leadership styles that they use. Some le.docx
Most people have a blend of leadership styles that they use. Some le.docxMost people have a blend of leadership styles that they use. Some le.docx
Most people have a blend of leadership styles that they use. Some le.docx
 
Moral rights as opposed to legal rights are not dependent on a polit.docx
Moral rights as opposed to legal rights are not dependent on a polit.docxMoral rights as opposed to legal rights are not dependent on a polit.docx
Moral rights as opposed to legal rights are not dependent on a polit.docx
 
Montasari, R., & Hill, R. (2019). Next-Generation Digital Forens.docx
Montasari, R., & Hill, R. (2019). Next-Generation Digital Forens.docxMontasari, R., & Hill, R. (2019). Next-Generation Digital Forens.docx
Montasari, R., & Hill, R. (2019). Next-Generation Digital Forens.docx
 
Module Outcome  You will be able to describe the historical force.docx
Module Outcome  You will be able to describe the historical force.docxModule Outcome  You will be able to describe the historical force.docx
Module Outcome  You will be able to describe the historical force.docx
 
Molière believed that the duty of comedy is to correct human vices b.docx
Molière believed that the duty of comedy is to correct human vices b.docxMolière believed that the duty of comedy is to correct human vices b.docx
Molière believed that the duty of comedy is to correct human vices b.docx
 
Module One Making Budgetary DecisionsDirectionsBased on the i.docx
Module One Making Budgetary DecisionsDirectionsBased on the i.docxModule One Making Budgetary DecisionsDirectionsBased on the i.docx
Module One Making Budgetary DecisionsDirectionsBased on the i.docx
 
Monitoring Data and Quality ImprovementAnswer one of two que.docx
Monitoring Data and Quality ImprovementAnswer one of two que.docxMonitoring Data and Quality ImprovementAnswer one of two que.docx
Monitoring Data and Quality ImprovementAnswer one of two que.docx
 
Monitoring Global Supply Chains† Jodi L. Short Prof.docx
Monitoring Global Supply Chains†   Jodi L. Short Prof.docxMonitoring Global Supply Chains†   Jodi L. Short Prof.docx
Monitoring Global Supply Chains† Jodi L. Short Prof.docx
 
Morality Relativism & the Concerns it RaisesI want to g.docx
Morality Relativism & the Concerns it RaisesI want to g.docxMorality Relativism & the Concerns it RaisesI want to g.docx
Morality Relativism & the Concerns it RaisesI want to g.docx
 
Module 9 content You will perform a history of a cardiac pro.docx
Module 9 content You will perform a history of a cardiac pro.docxModule 9 content You will perform a history of a cardiac pro.docx
Module 9 content You will perform a history of a cardiac pro.docx
 
Module Assessment 4 TANM ApplicationsBUS2 190Last name, Fir.docx
Module Assessment 4 TANM ApplicationsBUS2 190Last name, Fir.docxModule Assessment 4 TANM ApplicationsBUS2 190Last name, Fir.docx
Module Assessment 4 TANM ApplicationsBUS2 190Last name, Fir.docx
 
Module Assignment Clinical Decision Support SystemsLearning Outcome.docx
Module Assignment Clinical Decision Support SystemsLearning Outcome.docxModule Assignment Clinical Decision Support SystemsLearning Outcome.docx
Module Assignment Clinical Decision Support SystemsLearning Outcome.docx
 
MONTCLAIR UNIVERSITYLAWS 362 LEGAL WRITING MIDTERM.docx
MONTCLAIR UNIVERSITYLAWS 362  LEGAL WRITING   MIDTERM.docxMONTCLAIR UNIVERSITYLAWS 362  LEGAL WRITING   MIDTERM.docx
MONTCLAIR UNIVERSITYLAWS 362 LEGAL WRITING MIDTERM.docx
 
MODULE 8You will perform a history of a respiratory problem th.docx
MODULE 8You will perform a history of a respiratory problem th.docxMODULE 8You will perform a history of a respiratory problem th.docx
MODULE 8You will perform a history of a respiratory problem th.docx
 
Most organizations, including hospitals, adopt both Mission and Visi.docx
Most organizations, including hospitals, adopt both Mission and Visi.docxMost organizations, including hospitals, adopt both Mission and Visi.docx
Most organizations, including hospitals, adopt both Mission and Visi.docx
 
More like this Abstract TranslateFull Text Translate.docx
More like this Abstract TranslateFull Text Translate.docxMore like this Abstract TranslateFull Text Translate.docx
More like this Abstract TranslateFull Text Translate.docx
 

Recently uploaded

Palestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptxPalestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptx
RaedMohamed3
 
How to Break the cycle of negative Thoughts
How to Break the cycle of negative ThoughtsHow to Break the cycle of negative Thoughts
How to Break the cycle of negative Thoughts
Col Mukteshwar Prasad
 
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
EugeneSaldivar
 
Basic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumersBasic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumers
PedroFerreira53928
 
Overview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with MechanismOverview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with Mechanism
DeeptiGupta154
 
PART A. Introduction to Costumer Service
PART A. Introduction to Costumer ServicePART A. Introduction to Costumer Service
PART A. Introduction to Costumer Service
PedroFerreira53928
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
JosvitaDsouza2
 
How to Create Map Views in the Odoo 17 ERP
How to Create Map Views in the Odoo 17 ERPHow to Create Map Views in the Odoo 17 ERP
How to Create Map Views in the Odoo 17 ERP
Celine George
 
Chapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptxChapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptx
Mohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
 
Ethnobotany and Ethnopharmacology ......
Ethnobotany and Ethnopharmacology ......Ethnobotany and Ethnopharmacology ......
Ethnobotany and Ethnopharmacology ......
Ashokrao Mane college of Pharmacy Peth-Vadgaon
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
Special education needs
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...
Sandy Millin
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
Jisc
 
Fish and Chips - have they had their chips
Fish and Chips - have they had their chipsFish and Chips - have they had their chips
Fish and Chips - have they had their chips
GeoBlogs
 
The Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve ThomasonThe Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve Thomason
Steve Thomason
 
MARUTI SUZUKI- A Successful Joint Venture in India.pptx
MARUTI SUZUKI- A Successful Joint Venture in India.pptxMARUTI SUZUKI- A Successful Joint Venture in India.pptx
MARUTI SUZUKI- A Successful Joint Venture in India.pptx
bennyroshan06
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdf
Thiyagu K
 
How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
Celine George
 
The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
Jisc
 
Polish students' mobility in the Czech Republic
Polish students' mobility in the Czech RepublicPolish students' mobility in the Czech Republic
Polish students' mobility in the Czech Republic
Anna Sz.
 

Recently uploaded (20)

Palestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptxPalestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptx
 
How to Break the cycle of negative Thoughts
How to Break the cycle of negative ThoughtsHow to Break the cycle of negative Thoughts
How to Break the cycle of negative Thoughts
 
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...TESDA TM1 REVIEWER  FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
TESDA TM1 REVIEWER FOR NATIONAL ASSESSMENT WRITTEN AND ORAL QUESTIONS WITH A...
 
Basic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumersBasic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumers
 
Overview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with MechanismOverview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with Mechanism
 
PART A. Introduction to Costumer Service
PART A. Introduction to Costumer ServicePART A. Introduction to Costumer Service
PART A. Introduction to Costumer Service
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
 
How to Create Map Views in the Odoo 17 ERP
How to Create Map Views in the Odoo 17 ERPHow to Create Map Views in the Odoo 17 ERP
How to Create Map Views in the Odoo 17 ERP
 
Chapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptxChapter 3 - Islamic Banking Products and Services.pptx
Chapter 3 - Islamic Banking Products and Services.pptx
 
Ethnobotany and Ethnopharmacology ......
Ethnobotany and Ethnopharmacology ......Ethnobotany and Ethnopharmacology ......
Ethnobotany and Ethnopharmacology ......
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
 
2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...2024.06.01 Introducing a competency framework for languag learning materials ...
2024.06.01 Introducing a competency framework for languag learning materials ...
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
 
Fish and Chips - have they had their chips
Fish and Chips - have they had their chipsFish and Chips - have they had their chips
Fish and Chips - have they had their chips
 
The Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve ThomasonThe Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve Thomason
 
MARUTI SUZUKI- A Successful Joint Venture in India.pptx
MARUTI SUZUKI- A Successful Joint Venture in India.pptxMARUTI SUZUKI- A Successful Joint Venture in India.pptx
MARUTI SUZUKI- A Successful Joint Venture in India.pptx
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdf
 
How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
 
The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
 
Polish students' mobility in the Czech Republic
Polish students' mobility in the Czech RepublicPolish students' mobility in the Czech Republic
Polish students' mobility in the Czech Republic
 

Module 3 - HomeTeam Norms and ProceduresModular Learning O.docx

  • 1. Module 3 - Home Team Norms and Procedures Modular Learning Outcomes Upon successful completion of this module, the student will be able to satisfy the following outcomes: •Case ◦Assess the importance of communication and task norms in guiding the way work is accomplished in teams. •SLP ◦Identify and analyze communication and task norms in your own team. •Discussion ◦Develop tips for virtual teams with your virtual team members. Module Overview If trust is the "social glue" that holds teams together, norms are the "social grease" that allows us to work together smoothly. Norms are the unwritten laws that govern behavior in groups of people. They tell us what to do, when, and how to do it. Typically, norms emerge over time, and they are shared by all who become members of the team. This is different in the case of virtual teams. Because of the lack of day-to-day interaction, norms in virtual teams must be more explicit, and rather than simply emerging though interaction, they are often consciously negotiated by the team early in its formative stage. When norms are violated or poorly understood, they can cause embarrassment, conflict, and misunderstandings.
  • 2. There are two types of norms that will be discussed in this module: communication norms, which govern how information is shared, and task norms, which govern how the work itself is organized and monitored. Communication Norms Communication norms can be broken down into four types. Availability norms establish when people will be accessible, and how quickly they will respond to team needs. These norms will determine how often people check communication venues, the appropriate timeframe for response, and boundaries between an individual's work and personal time. Appropriateness and use of collaboration tools norms ascertain what type of tools are used and for what purpose (see Module 3). They also cover rules of etiquette for using different types of tools. Exchange norms determine when all members of the team should receive information, when just a subgroup should receive the information, or when it is preferred that individuals just communicate between themselves. Clear exchange norms can help prevent duplication and information overload. Structure norms are concerned with whether formal or informal channels are preferred for different types of communication. Formal channels include scheduled meetings and teleconferences. Informal channels can include random e-mails and phone calls. Task and Work Norms Process norms set out a "lifecycle" for the team project. They
  • 3. insure that sufficient time is allocated to all stages of the team process—Idea Generation, Development, Finalization and Closure (see Module 1). Clear process norms help the team ensure that everyone will be working at the same stage, and facilitate assigning tasks and coordinating work. Task norms help the team decide what is routine vs. nonroutine work. Routine work can be standardized and efficiency gained through the use of forms and templates. This frees up time and energy for nonroutine work where creativity and innovation is required. Accountability norms set time frames for deliverables and establish consequences for failure to met obligations. Resource norms shape how team members work on shared files. They control issues of work storage, updates, tracking, and security/confidentiality. Review and approval norms influence how feedback is given, how often, and who has the authority to approve work. They often direct how often the group conducts "process checks" to review how well the team is doing at accomplishing its task in the most effective manner. Module 3 - Background Team Norms and Procedures Background Reading A growing amount of research is being conducted on the unique needs of virtual teams and the importance of establishing explicit norms to govern communication and project work. The following reading discusses some of this research and offers findings concerning critical norms that need to be established
  • 4. and supported by the appropriate IT (see Module 3). If you are not used to reading research articles, you can skim the section on "Theoretical Development," skip the section on "Data Collection Methodology" (unless you have an interest in academic research methods) and concentrate on "Findings." Be sure to check out the tables. They are helpful and will surely give you some ideas you can use in your Case analysis for this module. Malhotra, A. and Majchizak, A. (2004). Enabling knowledge creation in far-flung teams: best practices for IT support and knowledge sharing. Journal of Knowledge Management, 8(4); pg. 75. This article is available in ProQuest. In an attempt to create more productive work teams, many organizations engage in "team-building" workshops or exercises to bring members together so they can work together more effectively. Unfortunately, these team-building exercises, though sometimes fun and somewhat diverting, rarely have long-term effects as the esprit de corps that is developed during the workshop frequently fails to transfer to everyday team activity. The following reading addresses how the process of establishing norms can serve as a substitute for relatively ineffective "team- building" activities. McGannon, B. (2009). Stealth Team Building. Retrieved from http://www.projectsmart.co.uk/stealth-team-building.html The following two readings give examples of specific norms that can help build highly effective teams. Settle-Murphy, N. (2012). “Untangle your Virtual Team with 10 Most-Needed Norms.” Guided Insights online. Retrieved from: http://www.guidedinsights.com/newsletter_detail.asp?PageID=1
  • 5. 1004 Labrose, M. (2010) “6 Rules for Better Communication in Virtual Teams.” Computer World online. Retrieved from: http://www.computerworld.com/s/article/9179543/6_rules_for_b etter_communication_in_virtual_teams?taxonomyId=14&pageN umber=2 Case Reading (must read) Karten, N. (2003). Creating Team Norms. Retrieved from http://www.stickyminds.com/sitewide.asp?Function=edetail&Ob jectType=COL&ObjectId=6736 Optional SLP Reading Team Norms. (2009). Retrieved from http://www.wilsonmar.com/teamnorm.htm#Assembly Case 3/Module 3 – Case Assignment Team Norms and Procedures Assignment Overview In this module, the comment was made that norms are implicit and tend to develop over time. However, it was also observed that virtual teams cannot afford the luxury of such a passive process and need to take proactive steps to establish explicit norms. Case Assignment
  • 6. In this Case, you are asked to consider ways a virtual team can explicitly establish communication and task norms that support high performance. The following reading provides some additional ideas for how a co-located team could an engage in norm-setting. You should model your action plan for virtual teams after this type of analysis. Case Reading Karten, N. (2003). Creating Team Norms. Retrieved August 2009 from http://www.stickyminds.com/sitewide.asp?Function=edetail&Ob jectType=COL&ObjectId=6736 Assignment Expectations For this Case, complete the following: •Identify 10 specific behavioral norms (five communication and five task norms) that you feel are essential to the smooth performance of virtual teams. •Explain why you feel these norms are essential. •Propose a specific action plan virtual teams could use to develop and enforce task and communication norms. Use the background readings to support your arguments. Your paper will be evaluated using the following five (5) criteria: •Assignment-Driven Criteria (Precision and Breadth): Does the paper fully address all Keys to the Assignment? Are the concepts behind the Keys to the Assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements? •Critical Thinking (Critical Thinking and Depth): Does the paper demonstrate graduate-level analysis, in which information
  • 7. derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis? •Business Writing (Clarity and Organization): Is the paper well written (clear, developed logically, and well organized)? Are the grammar, spelling, and vocabulary appropriate for graduate- level work? Are section headings included in all papers? Are paraphrasing and synthesis of concepts the primary means of responding to the Keys to the Assignment, or is justification/support instead conveyed through excessive use of direct quotations? •Effective Use of Information (Information Literacy and References): Does the paper demonstrate that the student has read, understood and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student’s use of relevant and quality (library?) sources? Do additional sources used in paper provide strong support for conclusions drawn, and do they help in shaping the overall paper? •Citing Sources: Does the student demonstrate understanding of APA Style of referencing, by inclusion of proper end references and in-text citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all end references been included within the body of the paper as in- text citations? This should be a 4- to 5-page paper and can be turned in by the end of the module. Module 3 – SLP Assignment
  • 8. Team Norms and Procedures ************Fyi info for the assignment********* We had a team of 4 people and all communicated 3 days per week, Mon-Wed-Fri and we utilized the name “Team alpha” We used email and discussion online forums to communicate. The only assignment we worked as a team on was the slp assignment where we would provide input on a section., In the Session Long Project for this course, you are working with several classmates as a virtual team on a competitive project. This project involves assessment of both group and individual work. Your team's process and task output will serve as the material for this SLP. Remember to respond to the Discussion that is set up for your team. Review the rules for the team project, "Virtual Teams: 101 Tips." At this point your team has submitted one list of tips. You will now prepare a second list of original tips. SLP Assignment Expectations By the end of this module, submit your list of tips along with a 2- to 3-page analysis that addresses the norms that were developed by your team. It is possible that your list of norms could be quite lengthy. Try to limit your paper to a few of the most important ones. Keys to the Assignment 1.Identify at least two communication and two task norms that operate in your team. Remember that norms can be "unspoken." 2.What problems/limitations did you run across due to lack of norms governing your team's behavior? 3.Did you try anything to overcome the obstacles? How did it work? 4.What norms do you think your team should have established
  • 9. to make your work go more smoothly? This checklist may help you evaluate your team's norms. Many teams find it helpful to use the Discussion to discuss the norms on this checklist that apply to your team: Team Norms. (n.d.). http://www.wilsonmar.com/teamnorm.htm#Assembly Your paper will be evaluated using the following five (5) criteria: •Assignment-Driven Criteria (Precision and Breadth): Does the paper fully address all Keys to the Assignment? Are the concepts behind the Keys to the Assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements? •Critical Thinking (Critical Thinking and Depth): Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis? •Business Writing (Clarity and Organization): Is the paper well written (clear, developed logically, and well organized)? Are the grammar, spelling, and vocabulary appropriate for graduate- level work? Are section headings included in all papers? Are paraphrasing and synthesis of concepts the primary means of responding to the Keys to the Assignment, or is justification/support instead conveyed through excessive use of direct quotations? •Effective Use of Information (Information Literacy and References): Does the paper demonstrate that the student has read, understood and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student’s use of relevant and quality (library?) sources? Do additional sources used in paper provide
  • 10. strong support for conclusions drawn, and do they help in shaping the overall paper? •Citing Sources: Does the student demonstrate understanding of APA Style of referencing, by inclusion of proper end references and in-text citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all end references been included within the body of the paper as in- text citations? After all teams have submitted their papers, you will be able to see the names of the highest scoring teams listed in the Hall of Fame.