SlideShare a Scribd company logo
z
Introduction to
Consumer
Behaviour
Module-1
z
Learning Objectives
1. Define consumer behavior and explain the components that
make up the definition
2. Identify the four domains of consumer behavior
3. Discuss the benefits of studying consumer behavior
4. Explain how companies apply consumer behavior concepts
when making marketing decisions
z
Consumer Behavior
 Acquisition, consumption, and disposition of
goods, services, time, and ideas by human
decision-making units
 Acquisition: Consumer comes to own an offering
 Usage: Consumer uses an offering
 Disposition: Consumer discards an offering
How does this relate to marketing strategies and tactics?
z
Consumer Behavior (continued 1)
 Dynamic process
 Can involve many people
 Involves many decisions
 Involves consumer emotions and coping
z
z
Beneficiaries of Consumer Behavior Studies
 Marketing managers
 Ethicists and advocacy groups
 Public policy makers and regulators
 Academics
 Consumers
z
Marketing
 Activity, set of institutions, and processes for
creating, communicating, delivering, and
exchanging offerings that have value
 Aimed at individuals, groups, and society
z
Marketing Implications of Consumer
Behavior
 Developing or implementing customer-oriented
strategy
 Segmentation of the market
 Profitability of each segment
 Characteristics of consumers in each segment
 Customer satisfaction with existing offerings
 Selecting target market
z
Marketing Implications of Consumer
Behavior (continued 1)
 Developing products
 Consumer ideas for new products
 Attributes that can be added or changed in
existing products
 Branding of offering
 Appearance of package and logo
z
Marketing Implications of Consumer
Behavior (continued 2)
 Positioning decisions
 Positioning of competitive offerings
 Positioning of one’s own offerings
 Need for repositioning offerings
z
Marketing Implications of Consumer
Behavior (continued 3)
 Promotion and marketing communication decisions
 Communication objectives
 Appearance of marketing communications
 Location, time, and effectiveness of advertisement
 Sales promotion objectives and tactics
 Effectiveness of sales promotion
 Number of sales personnel required to best serve customers
z
Marketing Implications of Consumer
Behavior (continued 4)
 Pricing decisions
 Price range of a product or service
 Consumer sensitivity to price and price changes
 Pricing tactics be used
 Distribution decisions
 Time and convenience of consumers
 Assortment of merchandise
 Store design
z

More Related Content

Similar to Module 1- Session 1-CB.ppt

Marketing - Product Management
Marketing - Product ManagementMarketing - Product Management
Marketing - Product Management
Surya Prajapat
 
Advertising and sales promotion
Advertising and sales promotion Advertising and sales promotion
Advertising and sales promotion
Arunagiri N
 
Schiffam01
Schiffam01Schiffam01
Schiffam01
jollyguy1987
 
Chapter 1 Consumer Behavior Its Origins And Strategic Applications
Chapter 1 Consumer Behavior Its Origins And Strategic ApplicationsChapter 1 Consumer Behavior Its Origins And Strategic Applications
Chapter 1 Consumer Behavior Its Origins And Strategic Applications
Avinash Kumar
 
Ch1 cb
Ch1 cbCh1 cb
Ch1 cb
narman1402
 
Marketing Chapter 01
Marketing Chapter 01Marketing Chapter 01
Marketing Chapter 01
WanBK Leo
 
Consumer Behavior
Consumer BehaviorConsumer Behavior
Consumer Behavior
guest87f145
 
Chapter 2
Chapter 2Chapter 2
Chapter 2
Pujarini Ghosh
 
Marketing fundamentals part- I
Marketing fundamentals part- IMarketing fundamentals part- I
Marketing fundamentals part- I
Priyanka Gautam
 
Fashion marketing basics
Fashion marketing basicsFashion marketing basics
Fashion marketing basics
ranjan trivedy
 
Consumer Behavior and Marketing StrategyChapter 1.docx
Consumer Behavior and Marketing StrategyChapter 1.docxConsumer Behavior and Marketing StrategyChapter 1.docx
Consumer Behavior and Marketing StrategyChapter 1.docx
maxinesmith73660
 
Tourism Marketing
Tourism MarketingTourism Marketing
Tourism Marketing
Fourie Cronje
 
1. Perilaku konsumen - Consumer Behavior Its Origins & Strategic Applications
1. Perilaku konsumen - Consumer Behavior Its Origins & Strategic Applications1. Perilaku konsumen - Consumer Behavior Its Origins & Strategic Applications
1. Perilaku konsumen - Consumer Behavior Its Origins & Strategic Applications
Irwan Haribudiman
 
Chapter 01(marketing today)
Chapter 01(marketing today)Chapter 01(marketing today)
Chapter 01(marketing today)
SongSong34
 
Chapter_01(Marketing Today).pptx
Chapter_01(Marketing Today).pptxChapter_01(Marketing Today).pptx
Chapter_01(Marketing Today).pptx
SongSong34
 
Marketing essentials - McDonald's
Marketing essentials - McDonald's Marketing essentials - McDonald's
Marketing essentials - McDonald's
Imran Butt
 
Marketing strategy of airtel
Marketing strategy of airtelMarketing strategy of airtel
Marketing strategy of airtel
Jerry Mia
 
Nature and scope of marketing
Nature and scope of marketingNature and scope of marketing
Nature and scope of marketing
Abhinav Goel
 
Primary research on fmcg
Primary research on fmcgPrimary research on fmcg
Primary research on fmcg
Sumit Malhotra
 
19 synopsis
19 synopsis19 synopsis
19 synopsis
Niraj Ahra
 

Similar to Module 1- Session 1-CB.ppt (20)

Marketing - Product Management
Marketing - Product ManagementMarketing - Product Management
Marketing - Product Management
 
Advertising and sales promotion
Advertising and sales promotion Advertising and sales promotion
Advertising and sales promotion
 
Schiffam01
Schiffam01Schiffam01
Schiffam01
 
Chapter 1 Consumer Behavior Its Origins And Strategic Applications
Chapter 1 Consumer Behavior Its Origins And Strategic ApplicationsChapter 1 Consumer Behavior Its Origins And Strategic Applications
Chapter 1 Consumer Behavior Its Origins And Strategic Applications
 
Ch1 cb
Ch1 cbCh1 cb
Ch1 cb
 
Marketing Chapter 01
Marketing Chapter 01Marketing Chapter 01
Marketing Chapter 01
 
Consumer Behavior
Consumer BehaviorConsumer Behavior
Consumer Behavior
 
Chapter 2
Chapter 2Chapter 2
Chapter 2
 
Marketing fundamentals part- I
Marketing fundamentals part- IMarketing fundamentals part- I
Marketing fundamentals part- I
 
Fashion marketing basics
Fashion marketing basicsFashion marketing basics
Fashion marketing basics
 
Consumer Behavior and Marketing StrategyChapter 1.docx
Consumer Behavior and Marketing StrategyChapter 1.docxConsumer Behavior and Marketing StrategyChapter 1.docx
Consumer Behavior and Marketing StrategyChapter 1.docx
 
Tourism Marketing
Tourism MarketingTourism Marketing
Tourism Marketing
 
1. Perilaku konsumen - Consumer Behavior Its Origins & Strategic Applications
1. Perilaku konsumen - Consumer Behavior Its Origins & Strategic Applications1. Perilaku konsumen - Consumer Behavior Its Origins & Strategic Applications
1. Perilaku konsumen - Consumer Behavior Its Origins & Strategic Applications
 
Chapter 01(marketing today)
Chapter 01(marketing today)Chapter 01(marketing today)
Chapter 01(marketing today)
 
Chapter_01(Marketing Today).pptx
Chapter_01(Marketing Today).pptxChapter_01(Marketing Today).pptx
Chapter_01(Marketing Today).pptx
 
Marketing essentials - McDonald's
Marketing essentials - McDonald's Marketing essentials - McDonald's
Marketing essentials - McDonald's
 
Marketing strategy of airtel
Marketing strategy of airtelMarketing strategy of airtel
Marketing strategy of airtel
 
Nature and scope of marketing
Nature and scope of marketingNature and scope of marketing
Nature and scope of marketing
 
Primary research on fmcg
Primary research on fmcgPrimary research on fmcg
Primary research on fmcg
 
19 synopsis
19 synopsis19 synopsis
19 synopsis
 

More from UshaSeshadri1

3 Stages of service consumption.pdf
3 Stages of service consumption.pdf3 Stages of service consumption.pdf
3 Stages of service consumption.pdf
UshaSeshadri1
 
influencerchaipecharchass.pdf
influencerchaipecharchass.pdfinfluencerchaipecharchass.pdf
influencerchaipecharchass.pdf
UshaSeshadri1
 
Market Basket Analysis.ppt
Market Basket Analysis.pptMarket Basket Analysis.ppt
Market Basket Analysis.ppt
UshaSeshadri1
 
Module 5 Consumer Learning.ppt
Module 5 Consumer Learning.pptModule 5 Consumer Learning.ppt
Module 5 Consumer Learning.ppt
UshaSeshadri1
 
PERCEPTION- MODULE 3.ppt
PERCEPTION- MODULE 3.pptPERCEPTION- MODULE 3.ppt
PERCEPTION- MODULE 3.ppt
UshaSeshadri1
 
Module 7-Cultural influences on CB.pdf
Module 7-Cultural influences on CB.pdfModule 7-Cultural influences on CB.pdf
Module 7-Cultural influences on CB.pdf
UshaSeshadri1
 
Module 6-consumers in social and reference groups.pdf
Module 6-consumers in social and reference groups.pdfModule 6-consumers in social and reference groups.pdf
Module 6-consumers in social and reference groups.pdf
UshaSeshadri1
 
Module 3- Branding.ppt
Module 3- Branding.pptModule 3- Branding.ppt
Module 3- Branding.ppt
UshaSeshadri1
 
Unit 2- Consumer decision making and motivation.ppt
Unit 2- Consumer decision making and motivation.pptUnit 2- Consumer decision making and motivation.ppt
Unit 2- Consumer decision making and motivation.ppt
UshaSeshadri1
 
PPT -Unit 6.pptx
PPT -Unit 6.pptxPPT -Unit 6.pptx
PPT -Unit 6.pptx
UshaSeshadri1
 

More from UshaSeshadri1 (10)

3 Stages of service consumption.pdf
3 Stages of service consumption.pdf3 Stages of service consumption.pdf
3 Stages of service consumption.pdf
 
influencerchaipecharchass.pdf
influencerchaipecharchass.pdfinfluencerchaipecharchass.pdf
influencerchaipecharchass.pdf
 
Market Basket Analysis.ppt
Market Basket Analysis.pptMarket Basket Analysis.ppt
Market Basket Analysis.ppt
 
Module 5 Consumer Learning.ppt
Module 5 Consumer Learning.pptModule 5 Consumer Learning.ppt
Module 5 Consumer Learning.ppt
 
PERCEPTION- MODULE 3.ppt
PERCEPTION- MODULE 3.pptPERCEPTION- MODULE 3.ppt
PERCEPTION- MODULE 3.ppt
 
Module 7-Cultural influences on CB.pdf
Module 7-Cultural influences on CB.pdfModule 7-Cultural influences on CB.pdf
Module 7-Cultural influences on CB.pdf
 
Module 6-consumers in social and reference groups.pdf
Module 6-consumers in social and reference groups.pdfModule 6-consumers in social and reference groups.pdf
Module 6-consumers in social and reference groups.pdf
 
Module 3- Branding.ppt
Module 3- Branding.pptModule 3- Branding.ppt
Module 3- Branding.ppt
 
Unit 2- Consumer decision making and motivation.ppt
Unit 2- Consumer decision making and motivation.pptUnit 2- Consumer decision making and motivation.ppt
Unit 2- Consumer decision making and motivation.ppt
 
PPT -Unit 6.pptx
PPT -Unit 6.pptxPPT -Unit 6.pptx
PPT -Unit 6.pptx
 

Recently uploaded

ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
agatadrynko
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
techboxsqauremedia
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...
ABHILASH DUTTA
 
Top mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptxTop mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptx
JeremyPeirce1
 
-- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month ---- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month --
NZSG
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
Alexandra Fulford
 
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraTata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Avirahi City Dholera
 
How MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdfHow MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdf
MJ Global
 
Industrial Tech SW: Category Renewal and Creation
Industrial Tech SW:  Category Renewal and CreationIndustrial Tech SW:  Category Renewal and Creation
Industrial Tech SW: Category Renewal and Creation
Christian Dahlen
 
Part 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 SlowdownPart 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 Slowdown
jeffkluth1
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
aragme
 
Training my puppy and implementation in this story
Training my puppy and implementation in this storyTraining my puppy and implementation in this story
Training my puppy and implementation in this story
WilliamRodrigues148
 
Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024
FelixPerez547899
 
Mastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnapMastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnap
Norma Mushkat Gaffin
 
Authentically Social Presented by Corey Perlman
Authentically Social Presented by Corey PerlmanAuthentically Social Presented by Corey Perlman
Authentically Social Presented by Corey Perlman
Corey Perlman, Social Media Speaker and Consultant
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
ssuser567e2d
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Adam Smith
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
my Pandit
 
Lundin Gold Corporate Presentation - June 2024
Lundin Gold Corporate Presentation - June 2024Lundin Gold Corporate Presentation - June 2024
Lundin Gold Corporate Presentation - June 2024
Adnet Communications
 

Recently uploaded (20)

ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
 
Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
 
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...
 
Top mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptxTop mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptx
 
-- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month ---- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month --
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
 
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraTata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
 
How MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdfHow MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdf
 
Industrial Tech SW: Category Renewal and Creation
Industrial Tech SW:  Category Renewal and CreationIndustrial Tech SW:  Category Renewal and Creation
Industrial Tech SW: Category Renewal and Creation
 
Part 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 SlowdownPart 2 Deep Dive: Navigating the 2024 Slowdown
Part 2 Deep Dive: Navigating the 2024 Slowdown
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
 
Training my puppy and implementation in this story
Training my puppy and implementation in this storyTraining my puppy and implementation in this story
Training my puppy and implementation in this story
 
Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024
 
Mastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnapMastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnap
 
Authentically Social Presented by Corey Perlman
Authentically Social Presented by Corey PerlmanAuthentically Social Presented by Corey Perlman
Authentically Social Presented by Corey Perlman
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
 
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
 
Lundin Gold Corporate Presentation - June 2024
Lundin Gold Corporate Presentation - June 2024Lundin Gold Corporate Presentation - June 2024
Lundin Gold Corporate Presentation - June 2024
 

Module 1- Session 1-CB.ppt

  • 2. z Learning Objectives 1. Define consumer behavior and explain the components that make up the definition 2. Identify the four domains of consumer behavior 3. Discuss the benefits of studying consumer behavior 4. Explain how companies apply consumer behavior concepts when making marketing decisions
  • 3. z Consumer Behavior  Acquisition, consumption, and disposition of goods, services, time, and ideas by human decision-making units  Acquisition: Consumer comes to own an offering  Usage: Consumer uses an offering  Disposition: Consumer discards an offering How does this relate to marketing strategies and tactics?
  • 4. z Consumer Behavior (continued 1)  Dynamic process  Can involve many people  Involves many decisions  Involves consumer emotions and coping
  • 5. z
  • 6. z Beneficiaries of Consumer Behavior Studies  Marketing managers  Ethicists and advocacy groups  Public policy makers and regulators  Academics  Consumers
  • 7. z Marketing  Activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value  Aimed at individuals, groups, and society
  • 8. z Marketing Implications of Consumer Behavior  Developing or implementing customer-oriented strategy  Segmentation of the market  Profitability of each segment  Characteristics of consumers in each segment  Customer satisfaction with existing offerings  Selecting target market
  • 9. z Marketing Implications of Consumer Behavior (continued 1)  Developing products  Consumer ideas for new products  Attributes that can be added or changed in existing products  Branding of offering  Appearance of package and logo
  • 10. z Marketing Implications of Consumer Behavior (continued 2)  Positioning decisions  Positioning of competitive offerings  Positioning of one’s own offerings  Need for repositioning offerings
  • 11. z Marketing Implications of Consumer Behavior (continued 3)  Promotion and marketing communication decisions  Communication objectives  Appearance of marketing communications  Location, time, and effectiveness of advertisement  Sales promotion objectives and tactics  Effectiveness of sales promotion  Number of sales personnel required to best serve customers
  • 12. z Marketing Implications of Consumer Behavior (continued 4)  Pricing decisions  Price range of a product or service  Consumer sensitivity to price and price changes  Pricing tactics be used  Distribution decisions  Time and convenience of consumers  Assortment of merchandise  Store design
  • 13. z