The network layer and its requisite analytics can be a gating factors to an initiative’s success. Critically important is the oft-overlooked network performance monitoring of business flows that are rooted in the network itself. We’ll cover how analytics provides the essential link between: * Resource usage * Application performance * Ultimate success of servicing the business. If you’re an IT structure that is deploying these mission-critical modern applications, it can be hard to imagine maximum success without the inclusion of the performance analytics that come from the network itself. To view the full recorded webinar: http://www.pluribusnetworks.com/resources/webinar-forrester-research-modern-applications-demand-network-analytics/

1. Modern Applications
Demand
Network Analytics
Mark Harris
VP Marketing
Pluribus Networks
July 26th, 2016
Milan Hanson,
Senior Analyst
Forrester

3. © 2016 Forrester Research, Inc. Reproduction Prohibited 3
We work with business and
technology leaders to develop
customer-obsessed strategies
that drive growth.

4. The digital disruption
Disrupt -- or be disrupted
Remember . . .
› Borders
› Tower Records
› Kodak
› Blockbuster
› . . . and many others?

5. © 2015 Forrester Research, Inc. Reproduction Prohibited 5
A competitive business must prioritize five
market imperatives
Drive business
growth with privacy
Turn business
insights into action
Embrace the
mobile mind shift
Accelerate your
digital business
Transform the
customer experience
Age of the
customer

6. © 2016 Forrester Research, Inc. Reproduction Prohibited 6
Today’s operations team serves many more
BTIT +
Technologies, systems,
and processes to win,
serve, and retain
customers.
Technologies, systems,
and processes to
support and transform
internal operations.
+

7. © 2015 Forrester Research, Inc. Reproduction Prohibited 7
IT Agenda Shrinks, BT Agenda Grows

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Poll Question

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Improving Customer Experience (CX) Is Top Priority
Source: Business Technographics Global Priorities & Journeys Survey, 2015

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Complexity is accelerating out of control
20152014201320122011201020092008
Manual ability
Theoretical
complexity
Virtualization
Agile
dev
Cloud
Mobile
Containers
IoT
Real
complexity

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Virtualization adoption
› Server virtualization is
mature and…
› …spawned software network
elements, raising the
question…
› …why not virtualize other
network elements and…
› …standardize, simplify, and
scale network management?
Software-defined networking

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Application architecture is changing
› Modern Applications Are
Composed From Networks Of
Services
› Composition Simplifies Delivery
But Increases Runtime
Complexity
From Forrester report From Application Design To Application Composition

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What Is An Application?

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Cloud Adoption Is Growing…

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Mobile adoption is growing
In 2018 mobile subscribers
will constitute 84% of the US
online adult population:
Mobile is at the heart of digital
disruption…
62% expect mobile-friendly websites
42% expect a mobile app
23% expect a location-specific experience
84%
Customers already
expect companies
to be mobile:
Base: 4,404 US online adults who use a smartphone
Source: Forrester Research World Mobile Adoption Forecast, 2013-2018, Global; US Mobile Mindshift Online Survey, Q3 2013

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Container adoption is growing
› Google scales its application, launching more than 2 billion
containers every week
› Saks Fifth Avenue re-architects a key eCommerce application
with microservices
› BNY Mellon containerizes
production workloads in a drive for
operational efficiency
› RightScale goes all in on Docker to
increase development speed and
save money.

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IoT interest is growing

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IoT adoption is planned

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Digital Performance Monitoring

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Managing Complexity In The Age Of
The Customer
› Monitor every transaction
• Every customer matters
› Monitor every technology
• Noise reduction is critical
› Prioritize for the business
• Blend business data with tech data
› Analyze for insight
• Big data store

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› Monitor every transaction
• From every BYOD - networks
› Monitor every technology
• More data in motion - networks
› Prioritize for the business
• Where is the business data? – packets
› Analyze data for insight
• Big data distributed across… networks
Managing Complexity In The Age Of
The Customer

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Monitoring the customer experience
› Real-user monitoring (RUM)
• Mobile browser – Javascript injection, tagging, packet analysis, backend
• Mobile application – SDK, wrapping, packet analysis, logs
› Synthetic transaction monitoring
• Mobile browser
• Mobile application

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Monitoring application performance
Source: webpagetest.org (http://webpagest.org) testing forrester.com
› Cnn.com: 308 network
requests
› Is the service slow, or is it
the network?

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Infrastructure evolution
› Routine, everyday administration becomes simpler:
• Self-service provisioning
• Automation, consolidation of silo’ed functions: server, network, storage, security
• Scale-up more easily to match demand
• High performance – all connected in a single chassis
› Emphasis is on computer power and storage: not networking
Traditional, Converged, Hyperconverged

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Summary / Key Takeaways
› Digital disruption drives BT management
› Focus on the customer performance
experience
› Advanced analysis requires comprehensive
monitoring data
› Network is key to management and value

26. forrester.com
Thank you
Milan Hanson
+1 617.613.8924
mhanson@forrester.com

27. Proprietary & Confidential27
Modern Applications
Demand Network Analytics

28. Proprietary & Confidential
Next Generation IT: Abstracted & Invisible
28
Abstraction/Automation
Work
Consumer Visibility
Man
Machine

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Visibility has Always been Cost Prohibitive
 Never Considered Urgent or Essential
 Too Expensive (leads to limited deployments)
 Difficult to Deploy (with parallel networks)
 Overly complicated to use
 Real-time versus Trending
 Limited business alignment
29

30. Proprietary & Confidential
Pluribus VCF Delivers Visibility
Network is Sensor
 Network itself is the Sensor
 Physical and Virtual ollectors
 Works with existing networks
Scalable Big Data
 Big Data Analytics Engine
 Search, Filter, Aggregate
 Time based, Trending
 Business Context Tagging
Affordable
 Data Center, Campus or
Branch
 Protects your investment
in existing networks
 Leverages commodity
silicon chipsets

31. Proprietary & Confidential
Modern Applications and their Network Challenges
 Converged infrastructures
‒ Excessive VM Mobility events can cause degradation
‒ Controller VM restarts slow performance
 Big Data / Hadoop
‒ Depend on “Chatty” Micro-Services
‒ Prone to elephant loads
‒ Must be in sync lest they get bogged down
 VDI
‒ Huge North-South communications to clients
‒ Huge East-West traffic to access common storage
 SaaS
‒ Unknown usage can lead to overprovisioning
‒ Measure what % of traffic goes upto cloud
‒ Can also detect shadow IT
31
Performance is still a function of
the network
Modern apps often obscure the
network

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Visibility is Everything

33. Proprietary & Confidential
Saas Applications – monitor clients actually using
Filter/select Application See clients using
33

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Converged Infrastructure Complexity (Nutanix)
Port diagram by Arthur Krzywdzinski
Cassandra (Metadata)
Zeus/Zookeeper (Cluster)
Stargate (Storage)
VM Mobility
Prism (Management)

35. Proprietary & Confidential
Hyperconverged Troubleshooting – Nutanix CVM example
35
Zeus/Zookeeper
cluster
configuration
Exclude servers and applications not
relevant for the analysis
CVM-2 CVM-3
CVM-1
is
unresponsive
Are you alive?!
SYN: no answer for 15
minutes!
 Filter - narrow the analysis to specific connections relevant for the Nutanix cluster
 Observe the event – for a CVM failure, it would go unnoticed except for some limited performance hit
 Inspect the Event Recording - VCF-IA brings a distinct recording of the event

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Thank You
Questions?

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Resources
37
pluribusnetworks.com/network-performance-monitoring
Security Troubleshooting with Pluribus VCF Insight Analytics:
http://www.pluribusnetworks.com/resources/security-
troubleshooting-pluribus-vcf-insight-analytics/
NetOps Forensic Analysis & Troubleshooting with Pluribus
VCF Insight Analytics:
http://www.pluribusnetworks.com/resources/netops-forensic-
analysis-troubleshooting-pluribus-vcf-insight-analytics/
Capacity Planning with Pluribus VCF Insight Analytics:
http://www.pluribusnetworks.com/resources/capacity-planning-
pluribus-vcf-insight-analytics/
Nutanix Troubleshooting with Pluribus VCF Insight Analytics:
http://www.pluribusnetworks.com/resources/troubleshooting-
nutanix-pluribus-vcf-insight-analytics-video/