The document summarizes a class on knowledge management in health libraries. It defines explicit knowledge as formal and systematic knowledge that can be easily communicated, while tacit knowledge as personal knowledge embedded in individual experience that is hard to formalize. It then outlines Rowell's Five Laws of Management, which are: 1) Know your organization, 2) Know your business, 3) Know your people, 4) Know yourself, and 5) Know your colleagues.

1. The University of British Columbia
School of Library, Archival and Information Studies
LIBR534 - Health Information Sources and Services
Winter Session Term 2 Jan – April 2010
Dean Giustini and Greg Rowell
Module V Class 2
Knowledge Management in Health Libraries
Managing Health Libraries
April 1, 2010
Knowledge Management
Define:
a) Explicit Knowledge
b) Tacit Knowledge
KM Framework

2. Rowell’s Laws of Management
First law: Know Your Organization
a) Structure
b) Your boss
c) The executive
Second law: Know your business
a) Trends – external, internal
b) Collections
c) Marketing
d) Managing a budget
Third law: Know your people
a) Skill levels
b) Needs
c) Concerns
d) Performance appraisal
Fourth law: Know yourself
a) Communication Skills
b) Conflict Resolution Skills
c) Leadership Style
d) Essential Behaviours
i. Emotional fortitude
– authenticity, self-awareness, self mastery, humility
ii. Models: 7HHEP – The 8th Habit (6 Cancers) - CASTLE - ?
Fifth law: Know your colleagues
a) Collaboration
i. Teaching
ii. Conference Committees
iii. Consortia :
e-HLbc, BC-ELN, HKN, SHIRP, CRKN, SALUS
iv. Conferences
b) Organizational committees
c) Professional Organizations
– HLABC, CHLA/ABSC, MLA, PNC/MLA, SLA
d) Mentors