I talked about continuous integration and deployment of the working tool for a sales force in 22 different countries. A talk about how we outgrew detailed specifications and rigid structures, and replaced them with transparency and a better common understanding of what we are trying to do accomplish, and the tools we are using. Most importantly, what we have learned a lot about reducing friction
10. Must have
• Login with the same username and password
as for the other services
• View consumption and accrued cost for
national (Data, minutes, SMS, MMS, CPA
services and special number)
• View consumption and accrued costs for
internationally (Data, Minutes, SMS, MMS)
• View enabled services
• View services the user has not enabled
• Order services (additional data roster,
additional data packet (recurring), higher
speed)
• Cancel / deactivate services that a user has
activated
• Overview of the number of SIM users and type
of SIM card per subscription
• Order new SIM card
• Retrieve PUK
• View personal information registered on the
user
• Simple «click to call» functionality to the
customer center
• Fill out and send «contact form» to the
customer center
Nice to have
• Overview of own consumption back in time.
Per month about 6 months back in time.
• Cost overview
• Change subscription
• Ability to post information in the app to the
user "Did you know that ..."
• Support for Push Notifications
• Price list roaming (graphical representation of
our zones and which countries in which zone).
Simple overview where you find the desired
info quickly.
Other
• Block individual subscriptions and SIM cards
• Enable SIM card
• SIM summary: How many do I have and what
type, overview of which devices the SIM cards
are in, overview of usage associated with each
sim card also in relation to the main
subscription
• Data Control International Functionality: Set
Your Own Limits on Alert, MAGP, Block in
Europe, Block International, Turn off DKU
• Link to FB Chat for Customer Service
21. “
”
There are known knowns; there are
things we know we know. We also
know there are known unknowns;
that is to say we know there are some
things we do not know. But there are
also unknown unknowns – the ones
we don't know we don't know
DONALD RUMSFELD
Photo: DoD / R. D. Ward
