2. INTRODUCTION
THE WORLD OF SEPHORA
ABOUT
Sephora was founded in 1970 in France, as “Shop 8” by Dominique Mandonnaud. In 1993, he created the store’s unique
name by blending the Biblical name of Zipporah (Moses’ beautiful wife) with the ancient Greek term for “pretty,” sephos.
Today, Sephora is not only the leading chain of perfume and cosmetics stores in France, it’s a powerful beauty presence
in 24 other countries. In the United States and Canada, there are over 280 Sephora stores and over 270 stores inside
JCPenny. Sephora’s unique, open-sell environment features over 200 classic and emerging brands across a broad range
of product categories including skincare, cosmetics, fragrance, bath & body, smilecare, and haircare, in addition to
Sephora’s own private label.
Sephora is also the world’s top beauty website and recognized as a leading e-brand through mobile and social media
initiatives including a Facebook page, mobile site, and iphone app.
Owned by Louis Vuitton Moet Hennessy (LVMH), the world’s leading luxury goods group, Sephora is highly regarded
as a beauty expert, thanks to its unparalleled assortment of prestige products, unbiased advice from Sephora Experts,
interactive shopping environment, and constant innovation.
3. DEVELOPMENT
MENTORSHIP PROGRAM
TARGET PARTICIPANTS: MENTORS & MENTEES
The target mentor participants are members of the leadership team currently employed in Sephora retail locations.
Eligible mentors must desire a upper-level management position in order to participate. The target mentee participants
are current cast members (employees) that have been with the company for at least 6 months, and who are striving to
become part of the leadership team in their store.
SELECTION OF MENTORS & MENTEES
When the program was announced in Fall 2011, Sephora Oakridge #0144, was asked to be the pilot site for this new
idea. The store’s Director (manager) and Specialist (assistant manager) informed their seasoned cast members (staff)
about the program along with the opportunities/benefits of participation. Each eligible and interested cast member was
given a “Pre-evaluation” form which aided in the selection process. They also signed an attendance agreement to ensure
full cast participation and to signify understanding of Sephora’s expectations. Cast members were given one month to
turn in their forms.
PROGRAM HIGHLIGHTS & BENEFITS
Sephora believes in the growth and promotion of their employees. When it is rolled out, the mentorship program will
give mentees and mentors the tools that they need to fasttrack the promotional ladder. Furthermore, it will create more
cohesion within the Sephora stores and less educational gaps between job titles. The mentors will benefit by learning
more about themselves through coaching the mentees, tracking their progression and receiving results. The mentors will
learn that each of them has unique leadership styles that will impact their mentees differently. The mentees will benefit
from the program by learning the difference between management and leadership, the many styles of leadership, how
to be emotionally intelligent, and how to overcome their personal struggles. To give the mentees a well-rounded learning
experience, groups in rotation will be set up to ensure each mentee receives training from different types of leaders, to
grow to their full potential.
4. SESSION ONE
MENTORSHIP PROGRAM
WHO: Mentors, Store Director, Specialist
WHEN: Sunday January 1, 2012, 8:00pm-11:00pm
WHERE: Sephora Oakridge
[ Dinner provided ]
LEARNING OBJECTIVE: CONTENT COVERED:
1. Explain the program to mentors
2. Expectations, guidelines, and goals
3. Group rotation by leadership style
1. Management goes over values and expectations
2. Scenario learning content with examples
3. Plus/Delta feedback: every session for each mentee
4. Coaching Leadership: explanation of a mentor
5. Group rotation schedule: 2 or more mentees per
mentor to rotate after each session
MENTEE CELEBRATION/OPPORTUNITY
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NOTES:
5. SESSION TWO
MENTORSHIP PROGRAM
WHO: Mentors & Mentees
WHEN: Sunday January 22, 2012, 7:00am-10:00am
WHERE: Sephora Oakridge
[ Breakfast provided ]
LEARNING OBJECTIVE: CONTENT COVERED:
1. To get to know each mentor & mentee
2. Determine Myer’s Briggs Personality
type of mentor and mentees
3. Discuss crucibles
1. Discussion: “What makes a leader different from a
manager?”
2. Mentors & mentees take MBTI test and form groups
based on mentor’s type: rotation discussed
3. Mentors & mentees share their leadership crucibles
with their groups
MENTEE CELEBRATION/OPPORTUNITY
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NOTES:
6. SESSION THREE
MENTORSHIP PROGRAM
WHO: Mentors & Mentees
WHEN: Sunday February 12, 2012, 8:00pm-11:00pm
WHERE: Sephora Oakridge
[ Dinner provided ]
MENTEE CELEBRATION/OPPORTUNITY
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NOTES:
LEARNING OBJECTIVE: CONTENT COVERED:
1. Discuss affiliative leadership
2. Coaching leadership demonstration
1. Why it is important to be an affiliative leader in
Sephora
2. Mentors show mentees how coaching leadership
works by scenario examples and mentee reiteration
7. SESSION FOUR
MENTORSHIP PROGRAM
WHO: Mentors & Mentees
WHEN: Sunday March 4, 2012, 7:00am-10:00am
WHERE: Sephora Oakridge
[ Breakfast provided ]
MENTEE CELEBRATION/OPPORTUNITY
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NOTES:
LEARNING OBJECTIVE: CONTENT COVERED:
1. Leading with Emotional Intelligence
2. Being an authentic leader
3. Mentors share how they can be authentic in their
current roles
4. Setting goals
1. Explaination of Emotional Intelligence. Mentees act
out scenarios using the skill
2. Why authenticity is important in management and
the business world
3. Mentees complete a short write-up explanation how
they are authentic at work incorporating E.I.
4. Mentees set goals for the week based on progress
8. SESSION FIVE
MENTORSHIP PROGRAM
WHO: Mentors, Store Director, Specialist
WHEN: Sunday March 25, 2012, 8:00pm-11:00pm
WHERE: Sephora Oakridge
[ Dinner provided ]
MENTEE CELEBRATION/OPPORTUNITY
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NOTES:
LEARNING OBJECTIVE: CONTENT COVERED:
1. What makes an effective executive?
2. Go over the role of a Sephora Lead cast member
3. Develop action plans
1. Think and say “We”; Get the knowledge you need;
Write an action plan (Drucker)
2. Steps to becoming a candidate for leadership
3. Mentees write their own action plan for becoming the
next lead at their store
9. SESSION SIX
MENTORSHIP PROGRAM
WHO: Mentors & Mentees
WHEN: Sunday April 15, 2012, 7:00am-10:00am
WHERE: Sephora Oakridge
[ Breakfast provided ]
MENTEE CELEBRATION/OPPORTUNITY
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NOTES:
LEARNING OBJECTIVE: CONTENT COVERED:
1. Discuss 15-year leadership vision
2. Plus/Delta feedback about the
program
3. Program evaluation
4. Graduation and certification date
1. Mentees develop their 15-year leadership vision and
present it to other mentors and mentees
2. Get and give feedback on how the program or the
mentors can improve: open floor
3. Mentees complete the program evaluation form
4. Get meeting time and location for ceremony
10. PRE-EVALUATION
MENTORSHIP PROGRAM
WHO: Mentors & Mentees
WHEN: On sign-up date
WHERE: Sephora Oakridge
1. Explain the difference between leadership and management, to your best understanding.
2. Where do you see yourself in 5 years? 15 years?
3. What leadership skills do you believe you currently have?
4. Why did you decide to commit to this program?
5. What do you expect to learn from this program?
11. POST-EVALUATION
MENTORSHIP PROGRAM
WHO: Mentors
WHEN: Sunday April 15, 2012
WHERE: Sephora Oakridge
1. How did this program impact your growth as a leader and help you move towards your career goals?
2. What leadership skills, if any, have you gained from participating in this program and what skills are you striving to
further develop?
3. Is there anything that you wanted to learn by participating in this program that was not covered? Please explain.
4. How can this program be more successful in the future?
5. Would you recommend this program to new hires or other cast members? Please explain.
12. POST-EVALUATION
MENTORSHIP PROGRAM
WHO: Mentees
WHEN: Sunday April 15, 2012
WHERE: Sephora Oakridge
1. How has learning different leadership styles impacted your role at Sephora?
2. What was your biggest takeaway from this program and how will you implement what you’ve learned as your journey to
leadership progresses?
3. Explain your level of interest in becoming part of the Sephora leadership team after taking this course.
4. Is there anything that you wanted to learn about leadership that was not discussed in this program? Please explain.
5. Would you recommend this program to new hires? Please explain.
13. MENTORSHIP PROGRAM AGREEMENT
I, _________ agreee to participate in every session of the Mentorship Program from _________ to
_________. Tardiness/absence is unacceptable and will not be tolerated. This agreement represents
my commitment to this program and my fellow cast members.
If for any reason I am tardy or absent one time without notice, I understand that I will be asked to leave the
program and receive a write-up. However, the following are exceptions:
1. A death in the family
2. A doctor’s note and visible signs of illness
This program is a tool to aid my sucess as a Sephora cast member and my future as a leader.
This agreement is subject to the laws and regulations of the state of California.
Signed:
_______________________ _______________________
Name Signature
_______________________ _______________________
Store Director Signature
AGREEMENT FORM
MENTORSHIP PROGRAM
