1. FEDERAL URDU UNIVERSITY
OF ARTS, SCIENCE AND TECHNOLOGY
ISLAMABAD
DEPARTMENT OF BUSINESS ADMINISTRATION
SUBJECT
Management Information System
SUBMITTED TO
Sir Nasim Qaiser
Serial Number Name E-mail Address Signature Status
IS/20833/Aut-08/M Hafsa Nawaz nawaz_hafsa@yahoo.com G.L
IS/20815/Aut-08/M Nighat Mir nimi_fuuast@yahoo.com G.M
1

2. TABLE OF CONTENTS
1. INTRODUCTION ...........................................................................................................................................4
INTRODUCTION..................................................................................................................................................4
BRIEF HISTORY OF THE ORGANIZATION.................................................................................................6
NUMBER OF EMPLOYEES...............................................................................................................................7
DEPERTMENT OF ORGANIZATION……………………………………………………………………………...........8
BANKING PRODUCTS & SERVICES..............................................................................................................9
MANAGEMENT INFORMATION SYSTEM………………………………………………………….............10
MANAGEMENT INFORMATION SYSTEM AT HBL…………….……………………………………………12
2. HARDWARE..................................................................................................................................................16
HARDWARE DEFINITION..............................................................................................................................16
SERVER SPECIFICATION……………………………………………………………………………………. 16
PC’s SPECIFICATION ……………………………………………………………………………………… 17
ESTIMATED COST OF HARDWARE……………………………………………………………………. 18
3. SOFTWARE...................................................................................................................................................19
SOFTWARE DEFINITION................................................................................................................................19
TYPES OF SYSTEM SOFTWARE..................................................................................................................19
ALLIED SOFTWARE.........................................................................................................................................21
SYMBOL BANKING SOFTWARE...................................................................................................................21
ESTIMATED COST OF SOFTWARE..............................................................................................................22
4. DATA BASE MANAGEMENT……………………………………………………………………………23
5. NETWORK………………………………………………………………………………………………….24
NETWORK...........................................................................................................................................................24
NETWORK STRUCTURE AT HBL.................................................................................................................25
TOPOLOGY.........................................................................................................................................................27
6. ONLINE PRESENCE....................................................................................................................................30
ONLINE PRESENCE……………………………………………………………………………………… 30
COMPLAINTS & FEEDBACK…………………………………………………………………………… 31
7. SECURITY.....................................................................................................................................................31
BACKUP & RECOVERY…………………………………………………………………........................ ….32
8. METHODS FOR DATABASE BACKUP…………………………………………………………………. 33
9. CRITCIZM…………………………………………………………………………………………………….34
10. RECOMMENDATIONS…………………………………………………………………………………...34
11. Conclusion…………………………………………………………………………………35
12. REFERENCES…………………………………………………………………………………………….36
2

3. Habib Bank HISTORY
3

4. HBL
Type Public Limited Company
Founded Bombay (now Mumbai), in 1941.
Headquarters Habib Bank Plaza, Karachi,
Banking
Industry
Capital Markets
Loans, Credit Cards, Savings, Consumer Banking
Products
etc.
Revenue ▲PKR 50.481 bn (USD 814.2 mln) - 2007
Net income ▲PKR 10.084 bn (USD 162.6 mln) - 2007
Website www.hbl.com
INTRODUCTION
Company Description:
HABIB BANK LIMITED (HBL) is not an overnight success story. HBL is a Banking Company,
which is engaged in Commercial & Retail Banking and related services domestically and overseas.
History of the Company:
4

5. HBL was incorporated on 25th August 1941 and operated in the private sector until its
nationalizations in 1974. HBL has been approved for privatizations and the privatizations
commission has selected a Financial Advisor to prepare a comprehensive plan and assist in the sale
process. Mohammed Ali Jinnah, Pakistan's founding father, realized the importance of financial
intermediation while he was campaigning for the creation of a separate homeland for the Muslims of
India. He persuaded the Habib family to establish a commercial bank that could serve the Indian
Muslim community. His initiative resulted in the creation of Habib Bank in 1941, with HO in
Bombay (now Mumbai), and fixed capital of 25,000 rupees. The bank played an important role in
mobilizing funds from the Muslim community to finance the All-India Muslim League's campaign
for the establishment of Pakistan. Habib Bank also played an important role in channeling relief
funds to the people hurt in the communal riots and violence that preceded the departure of the British
from India.
After Pakistan was born in 1947 Habib Bank, at the urging of Government
The government has appointed a professional management team to restructure the bank and to
recover and clean its doubtful and classified portfolio. This is regulated under the Banking
Ordinance 1962 & the Companies Ordinance 1984
Mission:
To be recognized as the leading financial institution of Pakistan and a dynamic international bank in
the emerging markets, providing our customers with a premium set of innovative products and
services, and granting superior value to our stakeholders – shareholders, customers and employees
Services:
Habib Bank offers the basic range of banking services to its customers, to include Commercial,
Corporate, Investment, and Retail Banking, Treasury, and Islamic Banking
It has a network of almost 1400 branches all over the world, but in Pakistan 157 branches are
working. The branch break up province wise is:
Punjab 64%
Balochistan 07%
Sindh 16%
NWFP 13%
5

6. 70
60
50
40
30
20
10
0
PUN Sindh NWFP BAL
The bank provides 24 hours banking convenience with the largest ATM network in Pakistan & is the
leader in Rupee Travelers Cheques.
BRIEF HISTORY OF THE ORGANIZATION
HBL established operations in Pakistan in 1947 and moved its head office to Karachi. Our first
international branch was established in Colombo, Sri Lanka in 1951 and Habib Bank Plaza was built
in 1972 to commemorate the bank’s 25th Anniversary.
th
HBL was incorporated on 25 August 1941 and operated in the private sector until its
nationalization in 1974. HBL has been approved for privatizations and the privatization commission
has selected a Financial Advisor to prepare a comprehensive plan and assist in the sale process. The
government has appointed a professional management team to restructure the bank and to recover
and clean its doubtful and classified portfolio.
With a domestic market share of over 40%, HBL was nationalized in 1974 and it continued to
dominate the commercial banking sector with a major market share in inward foreign remittances
(55%) and loans to small industries, traders and farmers. International operations were expanded to
include the USA, Singapore, Oman, and BelgiuSeychelles.
On December 29, 2003 Pakistan's Privatization Commission announced that the Government of
Pakistan had formally granted the Aga Khan Fund for Economic Development (AKFED) rights to
51% of the shareholding in HBL, against an investment of PKR 22.409 billion (USD 389 million). On
February 26, 2004, management control was handed over to AKFED. The Board of Directors was
reconstituted to have four AKFED nominees, including the Chairman and the President/CEO and
three Government of Pakistan nominees.
6

7. Banking operation:
NUMBER OF EMPLOYEES:
HBL has over the years focused on streamlining its operations through closure of inefficient
branches and reduction in workforce. Over the last five years, HBL has closed down 150 branches
and reduced its workforce by about 2,600 employees. However, at the same time; HBL has invested
in technology and is in the process of implementing a core banking application, which is expected to
be completed by 2007.
Year Employees
2005 11000
2006 10001
2007 15000
2008 19877
2009 22700
GRADE-WISE BREAKUP OF EMPLOYEES FOR THE YEAR 2009
7

8. Serial No. of
Cadre (Designation)
No. Employees
01. Chairman 01
02. SEVP 10
03. EVP2 30
04. EVP1 45
05. SVP 100
06. VP 600
07. AVP 2500
08. OG-1 3500
09 OG-2 4578
10. OG-3 5568
11. CASHIER/Cash officer 5768
TOTAL 22700
Departments of Organization:
Habib Bank Limited having the aim of winning market is functioning with twenty departments at
head office. Out of these sixteen departments every branch of Habib Bank Limited indifferent areas
of country is operating with eight to ten departments. Twenty departments at head office are the
following:
1. Administration 9. Small & Medium Entp. Group
2. Audit Branch 10. Special Operation Management
3. Central Finance 11. Division Treasury Operations
4. Central Operation 12. Division Financial Institution
5. Corporate Banking Group 13. Management Information System
6. Credit Administration 14. Small & Medium Entp. Group
7. Customer Services & Quality 15. Treasury Operations
8. Marketing 16. Human Resource Division
8

9. BANKING PRODUCTS and SERVICES
ONLINE SERVICES
• ATMs
• Mobile Banking
• Call Center
• Bill Payments
• Virtual Banking
ACCOUNTS
• Khushali Bachat
• Pak Rupee Accounts
• Saving Accounts
• Basic Banking
• Foreign Accounts
LOANS
• Business Sarmaya
• Personal Loan
• Car4U
• Government Employees
CARDS
• Smart Card / Debit Card
• HBL Visa
• Credit card
BRANCHES AND ATMs
• ATMs Locator
• Online Branches
• Branch Network

10. MANAGEMENT INFORMATION SYSTEM
Information System:
Information system is the life blood of an organization. Managers depend upon
accurate accessible and useful information, this requires the information system to
be responsive to their unique information needs, to empower them to think and act
strategically ,develop effective plans, and make decisions that increase their own
and their organization’s competitiveness.
What Is A Management Information System?
Definition: Management Information Systems (MIS) is the term given to the discipline
focused on the integration of computer systems with the aims and objectives on an
organization.
The development and management of information technology tools assists
executives and the general workforce in performing any tasks related to the
processing of information. MIS and business systems are especially useful in the
collation of business data and the production of reports to be used as tools for
decision making.

11. Applications of MIS :
With computers being as ubiquitous as they are today, there's hardly any large business
that does not rely extensively on their IT systems. However, there are several specific
fields in which MIS has become invaluable.
* Strategy Support:
While computers cannot create business strategies by themselves they can assist
management in understanding the effects of their strategies, and help enable effective
decision-making.
MIS systems can be used to transform data into information useful for decision making.
Computers can provide financial statements and performance reports to assist in the
planning, monitoring and implementation of strategy.
* Data Processing:
Not only do MIS systems allow for the collation of vast
amounts of business data, but they also provide a valuable
time saving benefit to the workforce. Where in the past
business information had to be manually processed for filing
and analysis it can now be entered quickly and easily
onto a computer by a data processor, allowing for faster
decision making and quicker reflexes for the enterprise as a
whole
Benefits of MIS:
The field of MIS can deliver a great many benefits to enterprises in every industry.
Expert organizations such as the Institute of MIS along with peer reviewed journals such
as MIS Quarterly continue to find and report new ways to use MIS to achieve business
objectives.
Core Competencies:
Every market leading enterprise will have at least one core competency – that is, a
function they perform better than their competition. By building an exceptional
management information system into the enterprise it is possible to push out ahead of the

12. competition. MIS systems provide the tools necessary to gain a better understanding of
the market as well as a better understanding of the enterprise itself.
Enhance Supply Chain Management:
Improved reporting of business processes leads inevitably to a more streamlined
production process. With better information on the production process comes the ability
to improve the management of the supply chain, including everything from the sourcing
of materials to the manufacturing and distribution of the finished product.
Quick Reflexes:
As a corollary to improved supply chain management comes an improved ability to react
to changes in the market. Better MIS systems enable an enterprise to react more quickly
to their environment, enabling them to push out ahead of the competition and produce a
better service and a larger piece of the pie.
Further information about MIS can be found at the Bentley College Journal of MIS and
the US Treasury’s MIS handbook, and an example of an organizational MIS division can
be found at the Department of Social Services for the state of Connecticut.
MANAGEMENT INFORMATION SYSTEMS AT HBL
Information Technology:
We use the term information technology or IT to refer to an entire industry. In actuality,
information technology is the use of computers and software to manage information. In
some companies, this is referred to as Management Information Services (or MIS) or
simply as Information Services (or IS). The information technology department of a large
company would be responsible for storing information, protecting information,
processing the information, transmitting the information as necessary, and later retrieving
information as necessary
Management Information System:
Management Information Systems at HBL are where people plan, develop, use, manage,
and study computer-based information systems in organizations. Management
information system provides information to support decision-making by mangers. MIS at
HBL provides reports and display to managers.
Modern Information Technology Departments:

13. In order to perform the complex functions required of information technology
departments today, the modern Information Technology Department would use
• Computers
• servers
• database management systems
• Cryptographs.
The department would be made up of several
• System Administrators
• Database Administrators.
• And at least one Information Technology Manager. The group usually reports to
the Chief Information Officer
Information systems for banking sector:
Character of activities of banking institutions requires support by complex information
systems where emphasis is laid on security, stability, data protection as well as real time
operation. At the same time, supporting information systems are required to be
continually innovated depending on new IT tools and functionalities and on clients’
requirements. Banking institutions shall continuously reflect the needs of their clients and
permanently update and extend portfolio of their products and services. At the same time,
they have to modify and improve their information systems as well.
Due to a deep knowledge of banking environment, Softec provides
• Specialized consulting,
• System integration,
• Development and maintenance of banking applications to several clients in
banking sector.
Integrated components of bank branch information systems belong to Softec main
solutions. These solutions include support of cash and non-cash operations (cash, travel
cheques, bank cheques etc.) between cash desks and client or between bank branches.
Supported bank branch operations include simple and bulk cashless transfers, standing

14. orders, automated transfers, collections.. Debit cards agenda represents the important part
of solutions for bank branch systems; it deals with registration of debit cards and their
holders, accounts, charging, correspondence, card blocking etc. Safe-deposit box
administration is also part of solutions for bank branch systems.
Modern banking continually increases utilization of electronic forms of
communication.
Softec solutions are also oriented on
Creation of data warehouses and managerial information systems as an important
part of banking information systems which allows efficient processing of large data
volumes. They also serve as a mean of fast acquisition of required information in
required structure.
Objectives of information systems management:
• Building a responsive IT infrastructure
• Facilitating and managing business process redesign
• Developing and managing distributed systems
• Developing and implementing an information infrastructure
• Planning and managing communication networks.
• Provide excellent and prompt support to other departments in the bank.
• Maintain a high degree of employee satisfaction and motivation in the
Department.
• Establish a Quality Program in the IS department
> Improving the effectiveness of software development.
• Making effective use of the data resource.
• Recruiting and developing IS human resources.
• Aligning the IS organization with the enterprise.
• Improving IS strategic planning

15. The Hierarchy of IS department:
The hierarchical table of IS department is showing the employees allocation to each
department, the number of shifts in which the employees are working. The IS department
is ruined by the following department.
GENERAL MANAGER IS
System Admin Manager IS Data
2 persons 1 person Warehouse
3 persons
System Data Networks Systems
Operations 16 persons Development
11 persons 3 persons
System Support Network Support Applications
7 persons 14 persons Development
2 persons
Application Web Management Web Related
Support 2 persons Development
4 persons 1 person
HARDWARE

16. -The physical, touchable, material parts of a computer or other system. The term is used
to distinguish these fixed parts of a system from the more changeable software or data
components which it executes, stores, or carries.
Computer hardware typically consists chiefly of electronic devices (CPU, memory,
display) with some electromechanical parts (keyboard, printer, disk drives, tape drives,
loudspeakers) for input, output, and storage, though completely non-electronic
(mechanical, electromechanical, hydraulic, biological) computers have also been
conceived of and built.
EXPLANATION: The stuff you can actually see and touch, and would likely break if
you threw it out a fifth story window is hardware
Not everybody has exactly the same hardware. But those of you, who have a desktop
system, like the example shown in Figure 1, probably have most of the components
shown in that same figure. Those of you with notebook computers probably have most of
the same components. Only in your case the components are all integrated into a single
book-sized portable unit.
SERVER Specification
Accessories Capacity Company
LCD 17” hp
RAM 2GB-3GB Kingston
HARD DRIVE 500GB Maxtor
2 x PROCESSOR 3 GHz Intel
MOTHERBOARD INTEL ---------
MOUSE OPTICAL MOUSE --------
NETWORK PRINTER Hp 4250 hp
Modem _____ Lucent
Cache Memory 4GB Passive Intel
Port Four USB, 1 Keyboard, 1 ______
Mouse, 1 Parallel, 2 Serial,
1 Graphic, 2 x Ethernet
Floppy 1.44 MB Floppy Drive ______
Slots 5 ______
Casing Tower Shape HP
DVD/CD Combowriter52X Samsung
PC’s Specification

17. DESCRIPTION SIZE/ SPECIFICATION
LCD 15 INCH
RAM 512 MB
HARDWARE 80GB
PROCESSOR 2.4GHZ
MOTHERBOARD INTELL
MOUSE Optical Mouse
KEYBOARD
PRINTER Hp(1320)
SCANNER Hp(3800)
Laptops
Laptop which is provided in HBL are different from branch to branch but in this
branch provides the laptop to the following posts members of management
• Assistant Voice President (AVP)
• Voice President (VP)
• Senior Voice President (SVP) And above of that Post
All the Laptop which is provided to the management are the HP with the following
speciation
Accessories Capacity Company
1.Hard Disk 80 Maxtor
2.Processor 2.3 Dual core Intel
3.Ram 1GB Kingston
4.Blue Tooth ___ _____
5.Camera 3.5Megapixel _____
6.Motherboard Chipset Intel
7.VGA/sound card 64MB Intel

18. Random Access Memory (RAM);
Pronounced ram, acronym for random access memory, a type of computer memory that
can be accessed randomly; that is, and any byte of memory can be accessed without
touching the preceding bytes. RAM is the most common type of memory found in
computers and other devices, such as printers.
HARD DISK;
The H - A hard disk is part of a unit, often called a "disk drive," "hard drive," or
"hard disk drive," that store and provides relatively quick access to large amounts
of data on an electromagnetically charged surface or set of surfaces. Today's

19. computers typically come with a hard disk that contains several billion bytes
(gigabytes) of storage. Ard Disk
Estimation Cost of Hardware
Description Amount Quantity Total
Database Server 200,000 1 200,000
Related Server 70,000 6 420,000
Network Printer 140,000 1 140,000
LCD Monitors 25,000 70 1,750,000
Laptop 120,000 5 600,000
Printer 30,000 5 150,000
Laser Printer 70,000 3 210,000
Scanner 30,000 1 30,000
UPS(Generator) 100,000 1 100,000
TOTAL 3,600,000
SOFTWARE
Software is the general term for information that's recorded onto
some kind of medium. For example, when you go to the video store and rent or buy a
tape or DVD, what you're really getting is the software that's stored on that tape or disk
A set of instructions given to the computer in machine code that tells the computer what
to do and how to perform the given task of the user is known as computer software
Computer software is a general term used to describe a collection of computer programs,
procedures and documentation that perform some tasks on a computer system.
All programs on a computer system can break down into two main categories:
1. System software
2. Application software
Software used by the Organization
• SYMBOLS
• Operating System
• Device Driver

20. Windows used by the Main Server
• Window Server 2003 (Enterprise Edition)
Windows used by the Client
• Window XP Professional (Service Pack 4)
Antivirus
• The MCB uses KASPERSKY9.0 antivirus
Operating Systems
When you switch on the computer the first program that is loaded from hard disk to RAM
is operating system. It is an interface between user and computer hardware.
For example
• DOS (Disk Operating System)
• WINDOWS
• Unix
Device Driver
Every device like monitor mouse modem sound card etc come in the market with
program stored on floppy or CD ROM which control its all functions and characteristics
of that hardware this program is called device driver.
ALLIED SOFTWARE
Microsoft Office:
Microsoft Office is used as allied software. This MS Office is purchase from Microsoft at
a cost of $250 per year and per user. This office is completely licensed.

21. Open Office:
Open office is freebase and freeware. It is free of cost and also without licensed.
Reports:
Every kind of report is generated by the software (SYMBOLS HBL). These reports are
generated on the requirement. Reports are generated on the daily basis. These reports are
used to check the daily transactions.
“SYMBOLS” Banking Software:
HBL being ranked in top five banks of Pakistan is quite possessive about its online
system and was using very good banking software “MIBS” – Multi Currency Inter-
branch system. This banking software fulfilled all the weaknesses of previous system and
had very strong reporting features. But it had a major flaw too that can hampers the
growth of bank i.e. It’s not a real time banking software
With the passage of time banking became more and more service oriented. Now days all
banks especially foreign banks provide real time banking services, So HBL being quite
aggressive in its operations again took first step towards it and purchases “SYMBOLS”
banking software from Singapore Company “System Access”. Symbol’s is
internationally recognized and well renowned banking software especially for its multi
system and for providing wide range of modules i.e.
Module Name Module Code Module Name Module Code
Enterprise Modules Treasury Modules
Kernel FM Foreign Exchange FX
General Ledger GL Money Market MM
Limits Control LM Negotiable Paper NP
Nostro
Reconciliation NR Trading Limits TL
Interface IF Deposits Modules
Knowledge
Manager KM Retail RB
Investments Modules Branch Teller BT
Bonds and Shares BS Funds Transfer FT
Security Custody SC Domestic Payments DP
Derivatives Modules Credits Modules
FRA/IRS FR Loans Origination LO
Futures FU Customer Lending CL
Options OP Trade Finance TF

22. Use and Working Of SYMBOLS Banking Software:
HBL after providing training to staff (region wise) starts its installation in all branches
from 2005. SYMBOLS is an integrated customer centric solution for Retail and corporate
banking, designed to support small, medium or large branch networks in personalized
delivery of all banking products and services to all kinds of banking customers. It enables
all services related to current accounts, savings accounts, term deposits, and customer
lending.
System Features:
Multi-branch functionality is one of the prominent features of the system. Customer does
not have to physically go to the ‘home’ branch to do a transaction; any SYMBOLS
branch would provide the desired services, in addition to the available e-banking
facilities.
SYMBOLS multi-branch system allows customer of one branch to go to any of the
SYMBOLS branch to avail related services. There are multiple one-time parameters that
are centrally incorporated into a specific module of the System according to Bank’s
requirements. Symbol’s Kernel (FM) module is a central repository of programs,
business rules and enterprise-wide reference data such as: Customer information (name,
contact details, classifications etc), Customer. The bank remains focused on using
technology for improving customer services standard and expanding the range of
products being offered and other technology based solutions
Estimated Cost of Software:
Description Amount Total
SYMBOLS 7,000,000 7,000,000
Infrastructure Cost 1,000,000 1,000,000
Technical 3,000,000 3,000,000
Manpower
Training Cost of 300,000 300,000
Staff
TOTAL 11,300,000

23. DATABASE
“Database is a collection of information that you organize and access according to the
logical structure of that information.”
Types of Database:-
There are two types of database according to location.
• Distributed Database
• Centralized Database
Distributed Database:
When data is stored on different location it is called distributed database.
Centralized Database:
When data is stored on one location and it is used by different location it is called
centralized database.
Characteristics of Centralized Database:
• In centralized database you need to keep security on one place.
• In centralized database you keep security on one place.
• There are fewer chances of frauds in centralized database.
• Centralized database are more costly.
• In centralized database reporting is easy.
• Less number of transactions is held in centralized database.

24. DATABASE STRUCTURE OF HBL
Every organization keeps its database and structure of one organization is different from
other. Big organization has different structure than the organization having smaller in
size.
• The database structure of HBL is centralized.
• There is Main server called Phoenix in regional branch blue area where all data is
stored.
• Main server remains active 24 hours in a day.
• The main server is the intelligent server which automatically performs the actions
on the data sent by the branch.
• It tells the real time position of the account .e.g. ATM
NETWORKS
Network:
Network is linkage of or more system for the purpose of sharing data, sharing recourses
and sharing programs

25. NETWORKING
GAN LAN
VPN
WAN
CAN
PAN
MAN
Network Structure of HBL:
HBL using four types of networks which are:
• Local Area Networks (LAN)
• Wide Area Network (WAN)
• Global Area Network (GAN)
• Virtual Private Network(VPN)
Local area network:
A local area network (LAN) is a computer network covering a small physical area, like a
home, office, or small group of buildings, such as a school, or an airport. Current wired
LANs are most likely to be based on Ethernet technology, although new standards like
ITU-T G.hn also provide a way to create a wired LAN using existing home wires (coaxial
cables, phone lines and power lines)
Wide area network:
A wide area network (WAN) is a computer network that covers a broad area (i.e. any
network whose communications links cross metropolitan, regional, or national
boundaries [1]). Less formally, a WAN is a network that uses routers and public
communications links. Contrast with personal area networks (PANs), local area networks
(LANs), campus area networks (CANs), or metropolitan area networks (MANs), which
are usually limited to a room, building, campus or specific metropolitan area (e.g., a city)
respectively. The largest and most well-known example of a WAN is the Internet. A
WAN is a data communications network that covers a relatively broad geographic area
(i.e. one city to another and one country to another country) and that often uses

26. transmission facilities provided by common carriers, such as telephone companies. WAN
technologies generally function at the lower three layers of the OSI reference model: the
physical layer, the data link layer, and the network layer
Global area network:
A global area networks (GAN) (see also IEEE 802.20) specification is in development by
several groups, and there is no common definition. In general, however, a GAN is a
model for supporting mobile communications across an arbitrary number of wireless
LANs, satellite coverage areas, etc. The key challenge in mobile communications is
"handing off" the user communications from one local coverage area to the next. In IEEE
Project 802, this involves a succession of terrestrial WIRELESS local area network
(WLAN)
Virtual private network:
A virtual private network (VPN) is a computer network in which some of the links
between nodes are carried by open connections or virtual circuits in some larger network
(e.g., the Internet) instead of by physical wires. The data link layer protocols of the
virtual network are said to be tunneled through the larger network when this is the case.
One common application is secure communications through the public Internet, but a
VPN need not have explicit security features, such as authentication or content
Intranet:
An intranet is a set of networks, using the Internet Protocol and IP-based tools such as
web browsers and file transfer applications that are under the control of a single
administrative entity. That administrative entity closes the intranet to all but specific,
authorized users. Most commonly, an intranet is the internal network of an organization.
A large intranet will typically have at least one web server to provide users with
organizational information.
Extranet:
An extranet is a network or internet work that is limited in scope to a single organization
or entity and also has limited connections to the networks of one or more other usually,
but not necessarily, trusted organizations or entities (e.g., a company's customers may be
given access to some part of its intranet creating in this way an extranet, while at the
same time the customers may not be considered 'trusted' from a security standpoint).
Technically, an extranet may also be categorized as a CAN, MAN, WAN, or other type
of network, although, by definition, an extranet cannot consist of a single LAN; it must
have at least one connection with an external network.

27. Internet:
The Internet consists of a worldwide interconnection of governmental, academic, public,
and private networks based upon the networking technologies of the Internet Protocol
Suite. It is the successor of the Advanced Research Projects Agency Network
(ARPANET) developed by DARPA of the U.S. Department of Defense. The Internet is
also the communications backbone underlying the World Wide Web (WWW). The
'Internet' is most commonly spelled with a capital 'I' as a proper noun, for historical
reasons and to distinguish it from other generic internet works
.
TOPOLOGIES
There are five main types of Topologies.
• Bus Topology
• Ring Topology
• Star Topology
• Tree Topology
• Mesh Topology
Topologies using HBL:
• Bus Topology
• Ring Topology
• Star Topology
• Tree Topology

28. Bus Topology:
Bus topology is one the easiest topologies to install, it does not require lots of cabling.
There are two most popular Ethernet cable types which are used in this topology they are
10Base-2 and 10BaseT. Bus topology based networks works with very limited devices. It
performs fine as long as computer count remain with in 12 – 15, problems occurs when
number of computer increases.
Bus topology uses one common cable (backbone) to connect all devices in the network in
linear shape. Network interface cards of all network devices are attached to single
communication medium backbone cable.
Ring Topology:
Ring topology is one of the old ways of building computer network design and it is pretty
much obsolete. FDDI, SONET or Token Ring technologies are used to build ring
technology. It is not widely popular in terms of usability but incase if you find it any
where it will mostly be in schools or office buildings. In ring network topology
computers and other networking devices are attached to each other in such a way that
they have devices adjacent to each other (Left and right side). All messages are travelled
in the same directory either clockwise or anticlockwise. In case of failure of any device or
cable the whole network will be down and communication will not be possible.

29. Star Topology:
This is the most commonly used network topology design you will come across in LAN
computer networks. In Star, all computers are connected to central device called hub,
router or switches using Unshielded Twisted Pair (UTP) or Shielded Twisted Pair cables.
In star topology, we require more connecting devices like routers, cables unlike in bus
topology where entire network is supported by single backbone
Tree Topology:
Just as name suggest, the network design is little confusing and complex to understand at
first but if we have better understanding of Star and Bus topologies then Tree is very

30. simple. Tree topology is basically the mixture of many Star topology designs connected
together using bus topology. Devices like Hub can be directly connected to Tree bus and
each hub performs as root of a tree of the network devices. Tree topology is very
dynamic in nature and it holds potential of expandability of networks far better than other
topologies like Bus and Star.
ONLINE PRESENCE
HBL has online presence. We can get data from the website of the bank and also
discussed our problems through mail.
www.hbl.com.pk is HBL’s website.
You can easily communicate with HBL management on website and also
submitted your query regarded any problem related to bank.
Complaints & Feedback:
HBL is committed to provide the highest standards of services to customer via its
brand experience. We believe in continuously improving our services and efforts

31. to satisfy our customer. In order to identify customer’s expectations and needs
better we would appreciate your feedback or complaint on any kind of
observation you may have. Thank you for taking the time to share your thoughts
with us.
• Online contact
• Online job opportunities
• On account of every customer
• Online data base of every contact.
• Online information about new promotions
• Online complains & feed back
SECURITY Management of an Organization
Habib Bank, Pakistan's largest banking group, signified its renewed commitment to
building its IT infrastructure to deliver growth and improved services to its customers
across Pakistan and across the globe.
Moving towards this goal, Habib Bank selected Symantec Client Security and Symantec
Enterprise and Corporate Anti-Virus Solutions for roll out across 3300 users in the
organisation in partnership with IBM Pakistan and IOP.
Habib Bank has long been acknowledged as a leading player in Pakistan's service
industry. From being the first company in Pakistan to install a mainframe computer, to
installing the first ATM machine in the country, their focus on the importance of IT has
underlined their growth.
Banking sector that gives you services conveniently, 24-hour account access security is
very important factor and protecting your personal information it is very big task now a
days.
In HBL there is a scanner with the main server which scans the thumbs of the desired
person and allows them to access. Only branch manger and IT persons have the access to
work with server.
Besides this there is a separate ID and password for each employee using the computer
given by the authority so that without this they cannot use the computer.
• For online banking HBL use Secure Socket Layer (SSL) in order to protect your
information and help them to save it confidential.
• And uses the fair wall for the security

32. HBL use Norton antivirus and it is licensed software:
Security is a very important part of an information System, every organization has to
protect its vital data from unauthorized access for this purpose HBL consider security in
relation to the following situations:
• Theft and fraud
• Loss of confidentiality (secrecy)
• Loss of privacy
• Loss of integrity
• Loss of availability
Countermeasures:
• Authorization
• Views
• Backup and recovery
• Integrity
• Encryption
HBL has taken reasonable steps:
(a) To provide a secure environment for information submitted to or accessible via this
Site
(b) To provide a site that is free from viruses and/or codes
(c) To ensure that no disruption or damage is caused to your hardware and/or software as
a result
Of using this site.
DATA BACKUP MANAGEMENT
Although most database systems have incorporated backup and recovery tools into
their interfaces and infrastructure it is a good idea to understand what the backup and
recovery process involves, beyond the work flow of using the tools. With the
growing dependency in the workplace on information and general, and the

33. information in your database specifically, there has never been a time when safe
backups and reliable recoveries were more important.
Database Backup and Recovery Needs:
It is not just the data files that need to be part of the backup process. You must also
backup the transaction logs of the database as well. Without the transaction logs the
data files are useless in a recovery event. How often you choose to perform these
backup routines is really dependent on the data requirements of your company. If you
do not know what those are then you need to find out either by referring to them or
asking for them to be created through a research and investigation process.
Methods for Database Backup:
Making Backups by Copying Table Files
Making Delimited-Text File Backups
Making Backups with mysqldump or mysqlhotcopy
Making Incremental Backups by Enabling the Binary Log
Making Backups Using Replication Slaves
Recovering Corrupt Tables
Making Backups Using a File System Snapshot
In HBL the data stored in hard disk of the branch server as back and secondly they have
the backup in hard disk in the head branch server and also record the data all the day in
the tape daily basis and also makes the files so in case of unforeseen they use the data

34. Criticism on HBL
1. Wastage of Time
Employees waste their time by using old version software’s
2. Low Speed
Working and service providing speed is very low
3. Marketing speed
Service is not door to door, you have to met people personally
4. Low awareness
People and customers do not have awareness about new banking system because
they do not provide proper information about bank and online services.
RECOMMENDATIONS FOR HBL
1. E _Statement
The account statement of customer must mail him after 15 days.
2. Transaction through mobile service

35. Customers must provide the facility to make transaction through mobile. By doing this
customers can save time and also transportation expense.
3. Update customers after every transaction
After every transaction customers must inform that their transaction has been taken place.
4. Marketing development
New technologies must adopt to facilitate the customers.
5. Cyber warfare
Cyber warfare must adopt to prevent electronic attacks to save important documents and bank
privacy.
6. High Risk in Internet Banking
As there is no proper cell is established throughout the country. It is difficult to
handle incase of cyber crime. The customers feel less protection in this regard.
CONCLUSION
By adopting new technologies we can renew our banking sector and can fast our system.
HBL here using different technologies including new software to facilitate their
customers and also facilitating them.
At HBL we empower you to explore your highest potential work in areas you are
passionate about, build specialist knowledge, and hone your expertise and more.
Hull’s performance management and reward systems ensure that goals are met in an
effective and efficient manner. We define a clear path for you to contribute to the
organization’s overall goals, peppered with regular reviews and feedback to help you
gauge your progress.
Our focus is on attracting, developing and retaining the best in the business by offering
market driven compensation and benefits packages. Our compensation and benefits
strategy combines the need to maintain a high performance culture along with market
competitiveness.

36. REFERENCES
Websites
1) www.hbl.com.pk
2) www.sbp.org.pk
3) www.google.com
4) Wikepidia.com
Personal Reference
Hamid Hassan
Manager (HR)
Miss Noreen
Manager (operation)
Ali Shah
Manager (IT Deptt.)
Habib bank Limited Ph off (92-51)2274935
Regional Headquarters, Fax (92-51)2823848
11-Habib Bank Tower, Email hamid.hussain@hblpk.com
Jinnah Avenue,
Islamabad (Pakistan)