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Mining Customer Intention: From the Search Box
Diane Burley, VP Content, Lucidworks
Marc Desormeau, Global Search Lead, Lenovo
PERSONALIZATION
CAPABILITIES
Which online/ecommerce personalization capabilities do you use?
AI/ML -> UX
Select all the ways you use AI/ML to power the customer experience:
Mining customer intention: From the search box_Lucidworks_Lenovo

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Mining customer intention: From the search box_Lucidworks_Lenovo

Editor's Notes

  1. Dave I want to share this with you – Lucidworks surveyed 123 retailers doing more than $100m in revenue – and here is a few states we came up with --