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Jouko Poutanen
Watson Ambassador
IBM Watson
© 2015 International Business Machines Corporation
Hotel Concierge Powered by Watson
https://youtu.be/jC0I08qt5VU
IBM Watson represents a bold step into a new era of computing…
© 2015 International Business Machines Corporation 3
…enabl...
Brief History of IBM Watson
© 2015 International Business Machines Corporation 4
IBM Watson Combines Three Transformational Capabilities…
© 2015 International Business Machines Corporation 5
6
Advisors
Developer Cloud
Specialties
Models
Content
Tooling
Assemble
Train
Deploy
Admin
Data Services IngestExtract Anno...
© 2015 INTERNATIONAL BUSINESS MACHINES CORPORATION
Relationshi
p
Extraction
Question
s
&
Answers
Languag
e
Detectio
n
Pers...
This Is the runtime architecture which showcases the components
that are involved in the usage of a trained and deployed C...
Introduction of
Conversation Service
IBM Confidential
Question Distribution
Watson
Conversation
Retrieve
and Rank
Unique Intents
100s 100,000+
Frequencyof
Ques...
IBM Watson
Conversation Service
• Enables customers to self-
serve on their terms
• Delivers information and
services with...
IBM Watson
Retrieve & Rank Service
• If Conversation unable to
identify answer, R&R uses
enhanced information
retrieval ca...
• Leverages state of the art Deep
Learning techniques to derive intent
• Watson has read Wikipedia enabling
it to understa...
How do I reset my password?
Someone has stolen my credit card.
Where is the nearest store?
I need to pay my outstanding in...
Check	Out	– Project	Intu
• http://www.ibm.com/watson/developercloud/project-intu.html
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IBM Watson - Cognitive Robots

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A short intro to IBM Watson applied in robotics. How to make your robot to understand and respond to speech.

Published in: Software
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IBM Watson - Cognitive Robots

  1. 1. Jouko Poutanen Watson Ambassador IBM Watson © 2015 International Business Machines Corporation
  2. 2. Hotel Concierge Powered by Watson https://youtu.be/jC0I08qt5VU
  3. 3. IBM Watson represents a bold step into a new era of computing… © 2015 International Business Machines Corporation 3 …enabling new opportunities and outcomes
  4. 4. Brief History of IBM Watson © 2015 International Business Machines Corporation 4
  5. 5. IBM Watson Combines Three Transformational Capabilities… © 2015 International Business Machines Corporation 5
  6. 6. 6 Advisors Developer Cloud Specialties Models Content Tooling Assemble Train Deploy Admin Data Services IngestExtract AnnotateCurate Design Engagement Discovery Decision Policy Cross Industry Editions Oncology Wealth Mgmt. Intelligence Cooking Target Industry Editions Powered by Watson Offerings App Store Healthcare Financial Svc. Travel ... Call Center User Profiling Research ... Core Offerings Watson Analytics Watson Explorer Industry Aligned Market Aligned Visualize Cognitive Services (APIs) The same services are used by business partners, customers, and IBM Developers. Watson Portfolio
  7. 7. © 2015 INTERNATIONAL BUSINESS MACHINES CORPORATION Relationshi p Extraction Question s & Answers Languag e Detectio n Personalit y Insights Keyword Extraction Image Link Extraction Feed Detection Visual Recognition Concept Expansion Concept Insights Dialog Sentime nt Analysis Text to Speech Tradeoff Analytic s Natural Languag e Classifie r Author Extraction Speech to Text Retrieve & Rank Watson News Language Translatio n Entity Extractio n Tone Analyzer Concept Tagging Taxonomy Text Extraction Message Resonanc e Image Tagging Face Detectio n Answer Generation Usage Insights Fusion Q&A Video Augmentatio n Decision Optimizatio n Knowledge Graph Risk Stratification Policy Identificatio n Emotion Analysis Decision Support Criteria Classificatio n Knowledge Canvas Easy Adaptatio n Knowledg e Studio Service Statistic al Dialog Q&A Qualificatio n Factoid Pipeline Case Evaluation 7 The Waston that competed on Jeopardy! in 2011 comprised what is now a single API—Q&A—built on five underlying technologies. Since then, Watson has grown to a family of 28 APIs. By the end of 2016, there will be nearly 50 Watson APIs— with more added every year. Natural Language Processing Machine Learning Question Analysis Feature Engineering Ontology Analysis
  8. 8. This Is the runtime architecture which showcases the components that are involved in the usage of a trained and deployed Cognitive Engagement System Cognitive-Reference Architecture IBM Architecture Center https://developer.ibm.com/architecture/cognitive
  9. 9. Introduction of Conversation Service
  10. 10. IBM Confidential Question Distribution Watson Conversation Retrieve and Rank Unique Intents 100s 100,000+ Frequencyof Questions Long Tail How do I get a Visa? I need to visit Zimbabwe as a British citizen with a criminal record—can I do that? Here Watson uses reasoning strategies that focus on identifying the most appropriate answer. Here Watson uses reasoning strategies that focus on the language and context of the question. Short Tail
  11. 11. IBM Watson Conversation Service • Enables customers to self- serve on their terms • Delivers information and services with a consistent, on-brand and engaging experience • Reduces costs through deflection of calls to Contact Centers Description Benefits • Enables Developers with Business users to create natural, human-like conversational experiences across all channels (e.g. mobile, messaging, robots, etc.) • Combines Intents, Entities and Dialog into a seamless experience
  12. 12. IBM Watson Retrieve & Rank Service • If Conversation unable to identify answer, R&R uses enhanced information retrieval capabilities to provide possible responses. • Allows Enterprise to have the ability to walk a user through a chat based process Description Benefits • Helps users find relevant information for a query by using a combination of search & machine learning algorithms to detect "signals" in the data. • Ability for organizations to sync content between their Enterprise and the Cloud service
  13. 13. • Leverages state of the art Deep Learning techniques to derive intent • Watson has read Wikipedia enabling it to understand language and concepts • Learns over time based on usage • Handcrafted rules unable to scale and do not benefit from data Understand the Customer’s Intent “ ” I forgot my password... How do I get a new password? Can you reset my password? My login isn’t working, please help… Can’t login into your site… Intent = Password Reset
  14. 14. How do I reset my password? Someone has stolen my credit card. Where is the nearest store? I need to pay my outstanding invoice. Can I pay my bills using my credit card? Take Action: Responses Come in Different Forms Question Answer Guide the user through a set of steps Transfer to human agent Application launches map with directions Bring user to pay bill screen Bring back an answer Dialog Deflect Map App Nav. Info. Retrieval
  15. 15. Check Out – Project Intu • http://www.ibm.com/watson/developercloud/project-intu.html

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