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The AI as a Service Firm
CONTENTS
Business
Company Introduction
Client and Portfolio
MAUM AI
Eco MINDs
Smart X
Insurtech AI
Smart Office
AI based Contact Center
Fintech AI
Edu AI
Media AI
3
The 1st Korean
Company
An Innovation
Affiliate of amii
Company Introduction
FASTAICC
VoiceBot
Application/AI
Services
Inbound
HybridChat
Outbound AQA
Layer 4
maumMinutes
AIBuilder VoiceAlbum
Engine APIInferenceengines
Layer 3
Voice Language
Vision
Analysis English EducationConversation
Text to Speech
MachineReading
Comprehension
NQA Bot
Correlation
Analysis
Speech to Text
eXplainable
DocumentClassification
Weather/Wiki Bot
Denoise
Hierarchical
MultipleDictionary
Hotel Concierge
Pose Recognition
Diarization NaturalLanguage
Processing
FaceRecognition
Voice Filter GenerativePre-
Training
EnhancedSuper
Resolution
SubtitlesExtraction
VoiceRecognition Intent Finder
Face Recognition AbnormalBehavior
Detection
Text to Image Text Removal DIARL
AVR
Educational
STT
Phonics
Assessment
AIModel
Training
Layer 2
Voice
Vision
Language+MLT
Data
Conversation
English
Education
Data/Cleansing
Service
Layer 1
Voice Data
Vison Data
Language Data
Data Analysis
ConversationData
EnglishEducationData
Cloud Data
EditTool
API Services
AI Platform
3
Minds Lab is the World-Class AI Professional Firm
Market Share
NO.1 NO.1
in AI Sales
End-to-End AI Supply Chain Integration
AutomaticPronunciationScoring
44
Company Introduction
We lead the industry with our incomparable AI technology.
We have been honorably recognized for our products and services domestically and internationally.
We are a team of
AI professionals
Recognition of
Excellence ITU
Telecom World 2017
•	BestInnovativeExhibitorwithineach
NationalPavilionat ITU Telecom
World, 2017
•	International certification given
to SMEswith the most innovative
futuretechnology competitiveness
Prime Minister Prize
4 years in a row
•	2016MinisterAward,MinistryofScience,ICT
andFuturePlanning
•	2017MinisterAward,KoreaICTAward
•	2018PrimeministerAward,ImpaCT-ech
•	2018MinisterAward,MinistryofTrade,
IndustryandEnergy
•	2019MinisterAward,Korean SWCompany
(MinistryofScience,ICTandFuture
Planning)
“Korea’s leading AI
company” in National
Strategy for AI
•	Providingvarious AI
technology/servicessuch
asAI-basedcustomer
counseling,automatedcall
connection with counselors,
andAI voicegeneration.
5
Company Introduction
Minds Lab,
We do make numbers
Sales Revenue
For the last 5 years, MINDsLab has become the company that
attractsboth domesticandinternationalmarket.
Investment
Havingcompletedtheseries Cinvestment,
MINDsLabreceivedthehighestlevelof enterprisevalue
amongKoreanAIcompanies.
Enterprise Value
93M
22.2M
Total Investment
105
82
68
25
2.5
CAGR
253%
2015 2016 2017 2018 2019 2020(E)
190
Series A
Series C
Series B
3.4M
173M
4.2M
(2015~2016) (2017)
(2019)
LBInvestment BSK Investment KDB Bank KEB Hana Bank
LBInvestIBK-NH Smallgiant PEF Hana Financial Invest Q Capital
BSK InvestIndustrial Bankof Korea BNK Capital ETRI Holdings
· Temporary decrease in sales due to the transformation into AI platform
AIaasin2019
· Plantobelistedinthefirsthalfof2021
6
EDMONTON
Sales&Mkt.
TORONTO
GlobalHQ
NEWJERSEY
GlobalR&D
Sales&Mkt.
SILICONVALLEY
VisionAIR&D
SEOUL
Sales&Mkt.
PANGYO
R&D,Platform,
SmartMachine
DAEJEON
HQ,R&D
MAKATI
AICallCenter
6
Company Introduction
MINDs Lab,
We Go Global
As of 2020, 100 professionals ( 200 including subsidiaries) work across four different countries.
Our global offices instantaneously catch the most recent AI trends, readily apply that to our products and
services and distribute them to different continents.
7
RF.Tap
Client and Portfolio
7
We hear and resolve the pain point
by using our expertise in AI
We recognize the pain point of diverse industries, and we know how we can resolve them by using our experiences
and expertise in AI. We have completed over 100 AI projects with customers from SME, top-tier companies to
government institutions.
Business Reference
(As of 2019)
Telecommunication·ITPublic Institution Financial Groups
Manufacturing·Consumer Goods
Education·Publication
88
maum.ai
Too many
unknowns
Lack of skilled
teams to manage
High costs Lack of
technical ability
Lack of
quality data
Privacy
concerns
Concerns of
trust
How to integrate AI
to your business?
Key barriers to AI integration
for businesses
Smart Factory AI RobotSmart City
AI English
Ebucation
AI Contact
Center
9
maum.ai
9
Building the AI algorithms and the AI Engines
And then assemble them into the applications
Modularized and
Customizable AI
Analysis
Vision
Voice
Language
Conversation
9
10
maum.ai
Try more than 30 latest AI engines and applications for $89 per month.
AIModel
Training
Data/
Cleansing
Service
Voice
Voice Data
Vision
Vision Data
CloudDataEditTool
Data
Data Analysis
Conversation
ConversationData
EnglishEducation
EnglishEducasion
Data
Language+MLT
Language Data
이상행동감지
FAST
AICC
AIBuilder Voice
Album
maumMinutesVoiceBot
Application/
AIServices
Inbound
Hybrid
Chat
Outbound
AQA
Layer
4
EngineAPI
Inference
engines
Voice
Textto
Speech
MRC NQA BotCorrelation
Analysis
STTforEng.
Education
Textto Image
Speech to
Text
XDC Weather/Wiki
Bot Automatic
Pronunciation
Scoring
TextRemoval
Denoise
HMD
Hotel
ConciergeBot
Phonics
Assessment
DIARL
Pose Recognition
Diarization
NLU
AI Vehicle
Recognition
FaceTracking
VoiceFilter
GPT-2
Enhanced Super
Resolution
SubtitlesExtraction
Voice
Recognition
ITF
Face Recognition
Vision Language Analysis Conversation EnglishEducationLayer
3
Layer
2Layer
1
maum.aiServiceStructure 1-month free trial
Make Your Own AI Service
maum.ai
11
DocumentImageAnalysis,
RecognitionandLearning
NaturalLanguage
Processing
DeepSentence
Classification
OpticalMarkRecognition
eXplainableDocument
Classification
MachineReading
Comprehension
Word
Embedding
Hierarchical
MultipleDictionary
IntentFinder
SimpleClassifier
AI builder for testing each AI engines on maum.ai or even build your own application
Mix and match more than 30 latest AI engines and easily apply to business services
Language
VisionVoice Language
SpeechToText
TextToSpeech
EnsembleClassification
InformationRetrieval
QuestionAnswering
Spoken
DialogueSystem
NMTChatBot
Basic
QuestionAnswering
Knowledgebased
QuestionAnswering
Deep
QuestionAnswering
AI Builder
ConversationVoice
Vision
Analysis
maum.ai
12
AI Builder combines engines and models that reflect
the needs of customers and can be easily applied to business services.
Create 'Voice Weather Bot by combining STT(Speech to Text), SDS Chat Bot, and TTS(Text to Speech)
StartMVP
Selection complete
Selection complete
Selection complete
Korean
Voice Generation
Play file Playing
Download file Download file
"How’s the weather tomorrow?"
"Tomorrow Seoul is cloudy.
Temperatures range from as
low as 2 degrees to as high
as 8 degrees."
Voice Recognition
Chat Bot
Voice Generation
Speech
Text
Text
Text
Speech
Text
Customer Center 8K
more
Weather Bot
Female announcer
Developer codeInput condition
Voice Recognition
Chat Bot
Loginto
maum.ai
AIBuilder
Inputcondition
foreachengine
Creationof
yourown
AIservice
maum.ai
13
ECO MINDs
Eco MINDs connects
AI Supply Chain
In order to manage AI supply chain more effectively, MINDs Lab organizes Eco MINDs network and
works with companies with different specialties.
Leading
AI Era,
14
ECO MINDs
It is a partnership project that collaborates with several startups and research institutes in AI-related services,
AI-based smart machines, and AI-related areas across technologies such as AI algorithms and engines.
OfficeSpaceSupport
TechnicalSupport
SharethelatestAI
technologytrends
andconductjoint
projects
ManagementSupport
Supportforoffice
management,sales,
andpublicrelation,and
marketing,etc.
Useco-workingspacein
PangyoTechnoValley
(rentalfeeincurred)
TrainingProgram
Support
TrainingsessionsforAI
algorithmstoutilization
InvestmentSupport
Providemeasurestosecure
fundsandsupporting
Investmentattraction,
suchasTips
Benefits to Members
Leading
AI Era,
AI Eco system,
eco MINDs
15
maum.ai
Technical Support
Coverage
ECO MINDs
Pre-trained Engines
Providethelatest30AIenginesreleasedonmaum.ai
Data Customizing
Utilize themaum.aiplatformtocreateaunique
learningmodelwithdataheldbyusers
Engine Development
Voice
MRCDenoise
NQA Bot XDCVoice
Recognition
Weather/
Wiki Bot
HNDDiarization
Hotel
Concierge Bot
NLUText to
speech
GPT-2Speech
to Text
ITFVoice Filter
AnalysisVision
Correlation AnalysisFace
Tracking
Ai Vehicle
Recognition
Face
Recognition
Pose
Recognition
Text to
Image
Text
Removal
DIAL Subtitles
Extraction
Enhanced Super
Resolution
Abnormal
Behavior
Detection
*The data provided by the user is used only for the purpose of developing the user's engine,
and subsequent ownership lies with the user.
Jointenginedevelopmentunique tospecific
industries anddomains
AI Eco system,
eco MINDs
It is a partnership project that collaborates with several startups and research institutes in AI-related services,
AI-based smart machines, and AI-related areas across technologies such as AI algorithms and engines.
Conver-
sation
Langu-
age
16
Smart Factory POSCO
Smart X
17
Intelligent Manufacturing AI technology
that will bring technical innovation to
manufacturing processes
Smart Factory POSCO
Machine learning models are used
to repair or inspect major devices
and machines at the best time.
Machine learning is conducted
based on microeconomic data and
production demand records.
By predicting abnormal events
at all stages of the process, the
process is streamlined and energy
consumption is minimized.
Estimate
the optimal time
for maintenance
and inspection
Optimize logistics
costs and
transportation
Minimize
the energy
required
AI-based
demand forcast
17
18
Example of AI-based prediction
and control system applied to steel
manufacturing process
Rolling Process
철광석
석화석
SinteringFactory Blast Furnace Circuit
LadleRefining
Strand CastingTorpedo Car
Ladle
Bloom
Billet
Slab
HotRolling
RearPlate
ColdRolling
Electrical Steel
WireRod
Coke Factory
원료탄
Sinter speed
control
RH
carbon prediction
Cold Rolled PCM Speed​​
Prediction / Control
Blast furnace
air permeability
prediction
Prediction/
control of plating
temperature
Steelmaking Process Steelmaking Process
Prediction of
Temperature by
Process
Electric-carbon
prediction
Smart Factory POSCO
19
Natural Language
Processing
Deep Sentence
Classification
DocumentImageAnalysis,
RecognitionandLearning
eXplainable Document
Classification
Machine Reading
Comprehension
Word Embedding
Hierarchical
Multiple Dictionary
Automatic Pronounciation
Scoring
Phonics Assessment
Intent Finder
AI Vehicle Recognition
(AVR)
Simple Classifier Text Removal
Natural Language
English Education
Information Retrieval
Question Answering
Spoken
Dialogue System
Basic
Question Answering
Knowledge based
Question Answering
Deep
Question Answering
Optical Mark Recognition
Vision Conversation
Speech To Text
Text To Speech
Denoise
Diarization
Voice Filter
: Engine used in this project
Voice
Cognitive
Smart Factory POSCO
OptimizationAnomaly
Detection
20
Smart Document
Smart X
21
Detect Automatic Payment Information
From The Captured Bill Image @ Hana Bank
000-007-6945
Smart Document
22
Recognize insurance-related information from
FAX-received medical receipts @ AIG Life
Patient
Name
Gil-Dong
Hong
Receipt
Number
201707249423
Total
Medical
Expenses
460240
Total
Patient
Charges
247450
Business
License
Number
183940503
Smart Document
23
Smart Document
Natural Language
Processing
Deep Sentence
Classification
DocumentImageAnalysis,
RecognitionandLearning
eXplainable Document
Classification
Machine Reading
Comprehension
Word Embedding
Hierarchical
Multiple Dictionary
Automatic Pronounciation
Scoring
Phonics Assessment
Intent Finder
AI Vehicle Recognition
(AVR)
Simple Classifier Text Removal
Natural Language
English Education
Information Retrieval
Question Answering
Spoken
Dialogue System
Basic
Question Answering
Knowledge based
Question Answering
Deep
Question Answering
Optical Mark Recognition
Vision Conversation
Speech To Text
Text To Speech
Denoise
Diarization
Voice Filter
Voice
Cognitive
OptimizationAnomaly
Detection
: Engine used in this project
24
Smart Video
Smart X
25
Copyright Infringement Video Identification
@ Copyright Protection Agency
Smart Video
Speech
Recognition
ROI
Recognition
Face
Recognition
AI-based recognition
capabilities
+
Intelligent Search
Capabilities
Retrieve recognition results overtime
Similartohuman
cognitivemethodology
Identificationofillegal
videoworks
Disablecopyright
avoidancetechniques
Retrieve recognition results by space
Retrieve recognition results by personSubtitle
Recognition
Object
Recognition
Text
Recognition
25
26
Video Recognition Demo
Smart Video
27
Smart City
Smart X
28
Traffic
Smart City
Vehicle Recognition And Traffic Analysis On The Road
@ Seoul City
1
2
4
5
6 7
8
9
10
11
14
13
12
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
39
45
44
43 42
41
40
38
17
15
16
3
29
Smart City
Traffic
Issuance of fines for obsolete diesel vehicles
Issuance of fines for lane violation vehicles
Vehicle statistical analysis
Use as basic data for city planning
Face
Detection
Window
Detection
License
Plate
Detection
License
Plate
Recognition
Vehicle
Analysis
Statistical
Analysis
AI-based recognition
capabilities
29
Vehicle Recognition And Traffic Analysis On The Road
@ Seoul City
30
Traffic
Smart City
Car Window Detection Demo License Plate Detection and Recognition Demo
31
Smart City
Airport Abnormal Behavior Detection
@ Incheon International Airport
Anomaly
2-person
detection
Walking
backward
Rushaction Left thingsbehind
Violence,
fighting Fainting, falling Vandalism
Detectingvariousabnormalbehaviorsthrough CCTV
usingdeeplearning-basedlearningdatain airport
immigrationareasandlimitedspaceoftheairport.
32
Anomaly
Smart City
Detection of Abnormal Behavior On The Road
@ Suwon City
Define twelve or more actions such as assault, fight, theft, vandalism, fainting, intrusion, and robbery
based on real-life data to notify the controller
정상행동 정상행동정상행동 정상행동
Main Monitoring
Abnormal
Behavior
Abnormal
Behavior
Normal Behavior Normal Behavior
Normal Behavior Normal Behavior
Normal Behavior Normal Behavior
Normal Behavior Normal BehaviorNormal Behavior Normal Behavior
Sub-Monitoring
Existing
System
SystemAfter
ImplementingAI
Unable to respond in case of an
abnormal behavior missed by the controller
Notify the controller when an
abnormal behavior occurs
Sub-Monitoring
Main Monitoring
33
Anomaly
Smart City
Behavior Recognition Demo Abnormal Behavior Recognition Demo
34
Smart Defense
Smart Defense
• Establishing a Joint Venture with Drone Companies
• Developing Image Recognition and Analysis Function Based on Drone Images
4D Modeling and Tracking
PTZ Camera Autonomous
Control
Behavior and Situation
Analysis
Human
Detection
Building
Recognition
Text
Recognition
Equipment
Recognition
Base
Recognition
Behavioral
Recognition
AI-basedrecognition
capabilities
IntelligentControl and
Analysis
35
Smart Video & City
Natural Language
Processing
Deep Sentence
Classification
DocumentImageAnalysis,
RecognitionandLearning
eXplainable Document
Classification
Machine Reading
Comprehension
Word Embedding
Hierarchical
Multiple Dictionary
Automatic Pronounciation
Scoring
Phonics Assessment
Intent Finder
AI Vehicle Recognition
(AVR)
Simple Classifier Text Removal
Natural Language
English Education
Information Retrieval
Question Answering
Spoken
Dialogue System
Basic
Question Answering
Knowledge based
Question Answering
Deep
Question Answering
Optical Mark Recognition
Vision Conversation
Speech To Text
Text To Speech
Denoise
Diarization
Voice Filter
Voice
Cognitive
OptimizationAnomaly
Detection
: Engine used in this project
36
Insurtech AI
37
Insurtech AI
Real-Time Processing
Technical Components of Voicebot
OutboundCall
Inbound Call
AI Voice BotCustomer Human Counselor
SPEECHTOTEXT CHATBOT TEXTTOSPEECH
Deep Learning Based
AI Voice Bot
38
Call Center (Connects to Voice Bot)
Voice Bot Complete Sales
Monitoring Service
Insurtech AI
Call
Connection
CompleteSales
Confirmation
Reconfir-
mation of
the Planner
Contract
Completed
YES
NO
Takes 1~6 times to complete
YES
NO
Counselor 1:1 Outbound Call
Only available at a limited time,
high-cost repetitive task
As-Is
Consultation at customer’s desired time
Simultaneous conversations between AI
counselors and multiple customers
To-Be
Call
Connection
Complete
Sales
Confirmation
Reconfir-
mation
of the
Planner
Contract
Completed
39
Insurtech AI
Voice Bot Complete Sales
Monitoring Service
40
Insurtech AIInsurtech AI
Voice Bot Insurance
Loan Service
Unable to
Process
Immediately
Immediate
Processing
Loan
Application
(Identification)
Loan
Application
(Identification)
Credit Check
Automatic
Loan
Screening
Deposit
Deposit
Call Center (Connects to Voice Bot)
Call Center (Connects to Counselor)
To-Be
As-Is
41
Insurtech AI
Voice Bot Insurance
Loan Service
42
Insurtech AI
Natural Language
Processing
Deep Sentence
Classification
DocumentImageAnalysis,
RecognitionandLearning
eXplainable Document
Classification
Machine Reading
Comprehension
Word Embedding
Hierarchical
Multiple Dictionary
Automatic Pronounciation
Scoring
Phonics Assessment
Intent Finder
AI Vehicle Recognition
(AVR)
Simple Classifier Text Removal
Natural Language
English Education
Information Retrieval
Question Answering
Spoken
Dialogue System
Basic
Question Answering
Knowledge based
Question Answering
Deep
Question Answering
Optical Mark Recognition
Vision Conversation
Speech To Text
Text To Speech
Denoise
Diarization
Voice Filter
Voice
Cognitive
OptimizationAnomaly
Detection
: Engine used in this project
43
Automated Meeting
Minutes System
Smart Office
44
maum
MINUTES SYSTEM
Smart Office
-Automated Meeting Minutes System
It is no longer necessary to take time to record the minutes of the meeting.
maum Minutes automatically processes the contents with real-time recording or uploading the recorded voice file.
maum
MINUTES SYSTEM
Diarization
STT Diarization
Converts speech into text.
Provides high recognition rate and
fast processing speed.
Separates out which speaker
spoke at what time among multiple
people’s voice.
Speech Recognition, Speech -to -Text Diarization
CNN STT
Accuracy Learning
Speed
Conversion
Speed
5% 10X 3X
5% more
accurate than
conventional
algorithms.
Reduce learning
time that requires
a lot of time.
Do not have
to wait for text
conversion
after speech
recognition.
45
Speaker Diarization
by Microphone
Meeting Host
Meeting Participant SpeakerDiarizationVoiceRecognition
Meeting Host
IP Converter – Channel 1
Member A
Member A
Member B
Member B
Analog Voice
Analog Voice
Analog Voice
IP1
IP2
IP3
PCM
Conversion
(16KHz)1)
PCM
Conversion
(16KHz)1)
PCM
Conversion
(16KHz)1)
Encoding
&RTPPacket
Encoding
&RTPPacket
Encoding
&RTPPacket
IP Converter – Channel 2
Hello, attendees. From now on, we
will begin the regular monthly report
for February 2019. The meeting will
be held for 21 minutes from now.
Thank you for introducing such a great
system. It would be really useful if the
meeting minutes become automated
and see them again in text!
Where can I get the file?
I need that file also!
IP Converter – Channel 3
Real-time minutes screen
Smart Office
-Automated Meeting Minutes System
46
MINDs Lab
Meeting Minutes System
Smart Office
-Automated Meeting Minutes System
MINDs Lab Meeting Minutes System
47
Automated Meeting
Minutes System
Natural Language
Processing
Deep Sentence
Classification
DocumentImageAnalysis,
RecognitionandLearning
eXplainable Document
Classification
Machine Reading
Comprehension
Word Embedding
Hierarchical
Multiple Dictionary
Automatic Pronounciation
Scoring
Phonics Assessment
Intent Finder
AI Vehicle Recognition
(AVR)
Simple Classifier Text Removal
Natural Language
English Education
Information Retrieval
Question Answering
Spoken
Dialogue System
Basic
Question Answering
Knowledge based
Question Answering
Deep
Question Answering
Optical Mark Recognition
Vision Conversation
Speech To Text
Text To Speech
Denoise
Diarization
Voice Filter
Voice
Cognitive
OptimizationAnomaly
Detection
: Engine used in this project
48
Hybrid AI
Contact Center
49
Hybrid-AICC
Flow Chart
Hybrid AI Contact Center
AI services, which were mainly used for voice recognition, text analysis, and chatbots, are
being expanded to call contact forces through the advancement of voicebots.
AIChatbotthathelpsconsultationfromvoicerecognitiontoimageanalysis
검색보다 빠르고 정확하게, 다양한 대화 엔진 기반 챗봇
챗봇으로 해결하기 어려운 상담은 실제 상담원과!
DeepQA Basic QA KB QA
FAST LiveCHAT
HybridCSR
IR QA
RTA AI based
Real-time
Agent Support
System
Speak to a counselor
채팅 상담원
전화 상담원
챗 봇
CALL
옴니채널
CHAT
상담원 실시간
AI 지원 시스템
RTA
AIPlatform
고 객
Happy Call
(AI based automated call system)
Admin
Server
Dashboard
VOC
AQC
Analysis voice of customers
Automation of quality control
Data
Mining
Text
Analytics
Customi-
zation
Contact Channel Hybrid AI Contact Center AI Analytics
Hybrid CSR(Voice)
AI based Real-time
Agent Support System
Real-timehumanagentsupportwhenVoicebotcannothandleinquiries
Real-timehumanagentsupportwhenChatbotcannothandleinquiries
Image, Document
Recognition
Voice User Interface
Document Classifier Based on
Cognitive & Language Intelligence
Hybrid CSR(Chat)
CALL
Omni-Channel
CHAT
Customer Chatbot
· Building New Chatbots
· Management of
Chatbot Domain
· Monitoring of a
Conversation
· Additional Training
· Providing a stable
environment for AI
service management
50
Hybrid
Consulting Service
When a counselor needs to intervene while talking to an AI Voice Bot or AI Chat Bot, a
Hybrid AI service allows a counselor to naturally continue a call or chat conversation
that enables stable customer response.
Call Infra Voice Bot System
IVR
CTI
Recording
PBX
(SIP Server)
STT
TTS
Call
Manager
(SIP Client)
Chat
Bot
① Call connection
⑥ Conversion
② Customer voice
⑤ Counselor voice ④TTS Text
③STT Text
Specialfeatures
Interventionofacounselor Stop, Re-play
Hybrid AI Contact Center
51
Hybrid AI Contact Center
Hybrid Consluting Service
Hybrid
Consulting Service
52
Hybrid AI Contact Center
Hybrid Consluting Service
Hybrid
Consulting Service
53
Hybrid AI Contact Center
Natural Language
Processing
Deep Sentence
Classification
DocumentImageAnalysis,
RecognitionandLearning
eXplainable Document
Classification
Machine Reading
Comprehension
Word Embedding
Hierarchical
Multiple Dictionary
Automatic Pronounciation
Scoring
Phonics Assessment
Intent Finder
AI Vehicle Recognition
(AVR)
Simple Classifier Text Removal
Natural Language
English Education
Information Retrieval
Question Answering
Spoken
Dialogue System
Basic
Question Answering
Knowledge based
Question Answering
Deep
Question Answering
Optical Mark Recognition
Vision Conversation
Speech To Text
Text To Speech
Denoise
Diarization
Voice Filter
Voice
Cognitive
OptimizationAnomaly
Detection
: Engine used in this project
54
	 Fintech AI
55
Fintech
with AI
For Employees For Customers
55
56
Fintech AI
First Commercial Bank To Apply AI
In Banking System
Text
Transfer
AccountCheckup
Payment
Voice
STT
CallCenterDuty
TextWork
Vision
CurrencyRecognition
BillRecognition
QRRecognition
56
57
Fintech AI
AI tech :
Vision
Structural Analysis
for Document
Bill Recognition
(OCR)
Currency Recognition
(CurrencyNet)
Document Image Analysis
Recognition Learning Framework (DIARL)
58
Fintech AI
AI Financial Consultant
HAI
AI Financial Consultant HAI
59
Fintech AI
Providing Innovative Customer Services
with AI Based Chatbot Advisor
Interactive AI Financial Agent
Launched HAI Service(‘18.11)
Processing SimpleInquiry toAccount
Transfer and Product Subscription
SelectedbytheGlobalFinancialAsianBanker
Winning2019InternationalRetailFinanceAwards
intheCategoryofBestAIChatbot(‘19.3)
60
Finetech AI
Natural Language
Processing
Deep Sentence
Classification
DocumentImageAnalysis,
RecognitionandLearning
eXplainable Document
Classification
Machine Reading
Comprehension
Word Embedding
Hierarchical
Multiple Dictionary
Automatic Pronounciation
Scoring
Phonics Assessment
Intent Finder
AI Vehicle Recognition
(AVR)
Simple Classifier Text Removal
Natural Language
English Education
Information Retrieval
Question Answering
Spoken
Dialogue System
Basic
Question Answering
Knowledge based
Question Answering
Deep
Question Answering
Optical Mark Recognition
Vision Conversation
Speech To Text
Text To Speech
Denoise
Diarization
Voice Filter
Voice
Cognitive
OptimizationAnomaly
Detection
: Engine used in this project
61
Edu AI
62
Practice English
Conversation
Management
Efficiency
Individual
Evaluation
Replace
Native Speaker
Samsung English: Miss Selena
Case :
AI Tutor Replacing Native Speaker
Edu AI
63
My Personal English AI Tutor, mai English
It is an application that allows learners to enjoy learning English with their AI friend Mai
anytime, anywhere, no matter where they are, until they can speak in English comfortably.
Practice
English with AI
Friend
Individual
Feedback
Repeat Until
Students Feel
Comportable
Edu AI
Case :
AI English Conversation Application
64
Case :
Telephone English that you can See
01
STT review
Provide TEXT to review the class
Provide corrections for wrong
sentences for feedback
Practice 3 sentences each day
AI Pronunciation Evaluation
02
03
Edu AI
65
Edu AI Tech :
English STT + Pronunciation Evaluation
Edu AI
English Speech Recognition + Pronunciation Evaluation
66
Edu AI Tech :
English Conversation with AI
Response
Corpus
Conversation
Scenario
Edu AI
67
Edu AI Tech :
AI Reading Comprehension
Edu AI
68
Prospective Businesses
Using Edu AI
Edu AI
Home School, Study Room Online / Video Learning Application, Chatbot Private Learning Institution
AI
69
Edu AI
Natural Language
Processing
Deep Sentence
Classification
DocumentImageAnalysis,
RecognitionandLearning
eXplainable Document
Classification
Machine Reading
Comprehension
Word Embedding
Hierarchical
Multiple Dictionary
Automatic Pronounciation
Scoring
Phonics Assessment
Intent Finder
AI Vehicle Recognition
(AVR)
Simple Classifier Text Removal
Natural Language
English Education
Information Retrieval
Question Answering
Spoken
Dialogue System
Basic
Question Answering
Knowledge based
Question Answering
Deep
Question Answering
Optical Mark Recognition
Vision Conversation
Speech To Text
Text To Speech
Denoise
Diarization
Voice Filter
Voice
Cognitive
OptimizationAnomaly
Detection
: Engine used in this project
70
Media AI
71
Using Text-to-Speech in
Media Industry
Media AI
News Broadcast
Replacing low-preference
broadcasting news, such
as early morning hours
Emergency Broadcasting
Prepare in case the person
on duty is unable to
broadcast the radio due to
circumstances
Traffic/Meteorology
Broadcasting
Reduce the cost of
news production
using TTS
UnmannedClassical
Radio Station
Broadcast entire show
without a host including
music commentary show
72
Using Text-to-Speech Technology
in the Entertainment Industry
Online Streamers
Online Streamers
With the introduction of TTS, which naturally
reproduces the voices of streamers, they can create
extra income and becomes a new business value.
Media AI
73
Youtube Video Production
High quality narration can be inserted suitable for the video concept
without having to cast a professional voice actor.
Use of Text-to-Speech Technology
in YouTube Video Production / Editing
Production of the Video Write a Script Vocie Generation using TTS Insert Narration in Video
74
Media AI
Natural Language
Processing
Deep Sentence
Classification
DocumentImageAnalysis,
RecognitionandLearning
eXplainable Document
Classification
Machine Reading
Comprehension
Word Embedding
Hierarchical
Multiple Dictionary
Automatic Pronounciation
Scoring
Phonics Assessment
Intent Finder
AI Vehicle Recognition
(AVR)
Simple Classifier Text Removal
Natural Language
English Education
Information Retrieval
Question Answering
Spoken
Dialogue System
Basic
Question Answering
Knowledge based
Question Answering
Deep
Question Answering
Optical Mark Recognition
Vision Conversation
Speech To Text
Text To Speech
Denoise
Diarization
Voice Filter
Voice
Cognitive
OptimizationAnomaly
Detection
: Engine used in this project
75
Maum Academy
76
Thank you

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[Minds Lab] company introduction(2020)_en

  • 1. The AI as a Service Firm
  • 2. CONTENTS Business Company Introduction Client and Portfolio MAUM AI Eco MINDs Smart X Insurtech AI Smart Office AI based Contact Center Fintech AI Edu AI Media AI
  • 3. 3 The 1st Korean Company An Innovation Affiliate of amii Company Introduction FASTAICC VoiceBot Application/AI Services Inbound HybridChat Outbound AQA Layer 4 maumMinutes AIBuilder VoiceAlbum Engine APIInferenceengines Layer 3 Voice Language Vision Analysis English EducationConversation Text to Speech MachineReading Comprehension NQA Bot Correlation Analysis Speech to Text eXplainable DocumentClassification Weather/Wiki Bot Denoise Hierarchical MultipleDictionary Hotel Concierge Pose Recognition Diarization NaturalLanguage Processing FaceRecognition Voice Filter GenerativePre- Training EnhancedSuper Resolution SubtitlesExtraction VoiceRecognition Intent Finder Face Recognition AbnormalBehavior Detection Text to Image Text Removal DIARL AVR Educational STT Phonics Assessment AIModel Training Layer 2 Voice Vision Language+MLT Data Conversation English Education Data/Cleansing Service Layer 1 Voice Data Vison Data Language Data Data Analysis ConversationData EnglishEducationData Cloud Data EditTool API Services AI Platform 3 Minds Lab is the World-Class AI Professional Firm Market Share NO.1 NO.1 in AI Sales End-to-End AI Supply Chain Integration AutomaticPronunciationScoring
  • 4. 44 Company Introduction We lead the industry with our incomparable AI technology. We have been honorably recognized for our products and services domestically and internationally. We are a team of AI professionals Recognition of Excellence ITU Telecom World 2017 • BestInnovativeExhibitorwithineach NationalPavilionat ITU Telecom World, 2017 • International certification given to SMEswith the most innovative futuretechnology competitiveness Prime Minister Prize 4 years in a row • 2016MinisterAward,MinistryofScience,ICT andFuturePlanning • 2017MinisterAward,KoreaICTAward • 2018PrimeministerAward,ImpaCT-ech • 2018MinisterAward,MinistryofTrade, IndustryandEnergy • 2019MinisterAward,Korean SWCompany (MinistryofScience,ICTandFuture Planning) “Korea’s leading AI company” in National Strategy for AI • Providingvarious AI technology/servicessuch asAI-basedcustomer counseling,automatedcall connection with counselors, andAI voicegeneration.
  • 5. 5 Company Introduction Minds Lab, We do make numbers Sales Revenue For the last 5 years, MINDsLab has become the company that attractsboth domesticandinternationalmarket. Investment Havingcompletedtheseries Cinvestment, MINDsLabreceivedthehighestlevelof enterprisevalue amongKoreanAIcompanies. Enterprise Value 93M 22.2M Total Investment 105 82 68 25 2.5 CAGR 253% 2015 2016 2017 2018 2019 2020(E) 190 Series A Series C Series B 3.4M 173M 4.2M (2015~2016) (2017) (2019) LBInvestment BSK Investment KDB Bank KEB Hana Bank LBInvestIBK-NH Smallgiant PEF Hana Financial Invest Q Capital BSK InvestIndustrial Bankof Korea BNK Capital ETRI Holdings · Temporary decrease in sales due to the transformation into AI platform AIaasin2019 · Plantobelistedinthefirsthalfof2021
  • 6. 6 EDMONTON Sales&Mkt. TORONTO GlobalHQ NEWJERSEY GlobalR&D Sales&Mkt. SILICONVALLEY VisionAIR&D SEOUL Sales&Mkt. PANGYO R&D,Platform, SmartMachine DAEJEON HQ,R&D MAKATI AICallCenter 6 Company Introduction MINDs Lab, We Go Global As of 2020, 100 professionals ( 200 including subsidiaries) work across four different countries. Our global offices instantaneously catch the most recent AI trends, readily apply that to our products and services and distribute them to different continents.
  • 7. 7 RF.Tap Client and Portfolio 7 We hear and resolve the pain point by using our expertise in AI We recognize the pain point of diverse industries, and we know how we can resolve them by using our experiences and expertise in AI. We have completed over 100 AI projects with customers from SME, top-tier companies to government institutions. Business Reference (As of 2019) Telecommunication·ITPublic Institution Financial Groups Manufacturing·Consumer Goods Education·Publication
  • 8. 88 maum.ai Too many unknowns Lack of skilled teams to manage High costs Lack of technical ability Lack of quality data Privacy concerns Concerns of trust How to integrate AI to your business? Key barriers to AI integration for businesses Smart Factory AI RobotSmart City AI English Ebucation AI Contact Center
  • 9. 9 maum.ai 9 Building the AI algorithms and the AI Engines And then assemble them into the applications Modularized and Customizable AI Analysis Vision Voice Language Conversation 9
  • 10. 10 maum.ai Try more than 30 latest AI engines and applications for $89 per month. AIModel Training Data/ Cleansing Service Voice Voice Data Vision Vision Data CloudDataEditTool Data Data Analysis Conversation ConversationData EnglishEducation EnglishEducasion Data Language+MLT Language Data 이상행동감지 FAST AICC AIBuilder Voice Album maumMinutesVoiceBot Application/ AIServices Inbound Hybrid Chat Outbound AQA Layer 4 EngineAPI Inference engines Voice Textto Speech MRC NQA BotCorrelation Analysis STTforEng. Education Textto Image Speech to Text XDC Weather/Wiki Bot Automatic Pronunciation Scoring TextRemoval Denoise HMD Hotel ConciergeBot Phonics Assessment DIARL Pose Recognition Diarization NLU AI Vehicle Recognition FaceTracking VoiceFilter GPT-2 Enhanced Super Resolution SubtitlesExtraction Voice Recognition ITF Face Recognition Vision Language Analysis Conversation EnglishEducationLayer 3 Layer 2Layer 1 maum.aiServiceStructure 1-month free trial Make Your Own AI Service maum.ai
  • 11. 11 DocumentImageAnalysis, RecognitionandLearning NaturalLanguage Processing DeepSentence Classification OpticalMarkRecognition eXplainableDocument Classification MachineReading Comprehension Word Embedding Hierarchical MultipleDictionary IntentFinder SimpleClassifier AI builder for testing each AI engines on maum.ai or even build your own application Mix and match more than 30 latest AI engines and easily apply to business services Language VisionVoice Language SpeechToText TextToSpeech EnsembleClassification InformationRetrieval QuestionAnswering Spoken DialogueSystem NMTChatBot Basic QuestionAnswering Knowledgebased QuestionAnswering Deep QuestionAnswering AI Builder ConversationVoice Vision Analysis maum.ai
  • 12. 12 AI Builder combines engines and models that reflect the needs of customers and can be easily applied to business services. Create 'Voice Weather Bot by combining STT(Speech to Text), SDS Chat Bot, and TTS(Text to Speech) StartMVP Selection complete Selection complete Selection complete Korean Voice Generation Play file Playing Download file Download file "How’s the weather tomorrow?" "Tomorrow Seoul is cloudy. Temperatures range from as low as 2 degrees to as high as 8 degrees." Voice Recognition Chat Bot Voice Generation Speech Text Text Text Speech Text Customer Center 8K more Weather Bot Female announcer Developer codeInput condition Voice Recognition Chat Bot Loginto maum.ai AIBuilder Inputcondition foreachengine Creationof yourown AIservice maum.ai
  • 13. 13 ECO MINDs Eco MINDs connects AI Supply Chain In order to manage AI supply chain more effectively, MINDs Lab organizes Eco MINDs network and works with companies with different specialties. Leading AI Era,
  • 14. 14 ECO MINDs It is a partnership project that collaborates with several startups and research institutes in AI-related services, AI-based smart machines, and AI-related areas across technologies such as AI algorithms and engines. OfficeSpaceSupport TechnicalSupport SharethelatestAI technologytrends andconductjoint projects ManagementSupport Supportforoffice management,sales, andpublicrelation,and marketing,etc. Useco-workingspacein PangyoTechnoValley (rentalfeeincurred) TrainingProgram Support TrainingsessionsforAI algorithmstoutilization InvestmentSupport Providemeasurestosecure fundsandsupporting Investmentattraction, suchasTips Benefits to Members Leading AI Era, AI Eco system, eco MINDs
  • 15. 15 maum.ai Technical Support Coverage ECO MINDs Pre-trained Engines Providethelatest30AIenginesreleasedonmaum.ai Data Customizing Utilize themaum.aiplatformtocreateaunique learningmodelwithdataheldbyusers Engine Development Voice MRCDenoise NQA Bot XDCVoice Recognition Weather/ Wiki Bot HNDDiarization Hotel Concierge Bot NLUText to speech GPT-2Speech to Text ITFVoice Filter AnalysisVision Correlation AnalysisFace Tracking Ai Vehicle Recognition Face Recognition Pose Recognition Text to Image Text Removal DIAL Subtitles Extraction Enhanced Super Resolution Abnormal Behavior Detection *The data provided by the user is used only for the purpose of developing the user's engine, and subsequent ownership lies with the user. Jointenginedevelopmentunique tospecific industries anddomains AI Eco system, eco MINDs It is a partnership project that collaborates with several startups and research institutes in AI-related services, AI-based smart machines, and AI-related areas across technologies such as AI algorithms and engines. Conver- sation Langu- age
  • 17. 17 Intelligent Manufacturing AI technology that will bring technical innovation to manufacturing processes Smart Factory POSCO Machine learning models are used to repair or inspect major devices and machines at the best time. Machine learning is conducted based on microeconomic data and production demand records. By predicting abnormal events at all stages of the process, the process is streamlined and energy consumption is minimized. Estimate the optimal time for maintenance and inspection Optimize logistics costs and transportation Minimize the energy required AI-based demand forcast 17
  • 18. 18 Example of AI-based prediction and control system applied to steel manufacturing process Rolling Process 철광석 석화석 SinteringFactory Blast Furnace Circuit LadleRefining Strand CastingTorpedo Car Ladle Bloom Billet Slab HotRolling RearPlate ColdRolling Electrical Steel WireRod Coke Factory 원료탄 Sinter speed control RH carbon prediction Cold Rolled PCM Speed​​ Prediction / Control Blast furnace air permeability prediction Prediction/ control of plating temperature Steelmaking Process Steelmaking Process Prediction of Temperature by Process Electric-carbon prediction Smart Factory POSCO
  • 19. 19 Natural Language Processing Deep Sentence Classification DocumentImageAnalysis, RecognitionandLearning eXplainable Document Classification Machine Reading Comprehension Word Embedding Hierarchical Multiple Dictionary Automatic Pronounciation Scoring Phonics Assessment Intent Finder AI Vehicle Recognition (AVR) Simple Classifier Text Removal Natural Language English Education Information Retrieval Question Answering Spoken Dialogue System Basic Question Answering Knowledge based Question Answering Deep Question Answering Optical Mark Recognition Vision Conversation Speech To Text Text To Speech Denoise Diarization Voice Filter : Engine used in this project Voice Cognitive Smart Factory POSCO OptimizationAnomaly Detection
  • 21. 21 Detect Automatic Payment Information From The Captured Bill Image @ Hana Bank 000-007-6945 Smart Document
  • 22. 22 Recognize insurance-related information from FAX-received medical receipts @ AIG Life Patient Name Gil-Dong Hong Receipt Number 201707249423 Total Medical Expenses 460240 Total Patient Charges 247450 Business License Number 183940503 Smart Document
  • 23. 23 Smart Document Natural Language Processing Deep Sentence Classification DocumentImageAnalysis, RecognitionandLearning eXplainable Document Classification Machine Reading Comprehension Word Embedding Hierarchical Multiple Dictionary Automatic Pronounciation Scoring Phonics Assessment Intent Finder AI Vehicle Recognition (AVR) Simple Classifier Text Removal Natural Language English Education Information Retrieval Question Answering Spoken Dialogue System Basic Question Answering Knowledge based Question Answering Deep Question Answering Optical Mark Recognition Vision Conversation Speech To Text Text To Speech Denoise Diarization Voice Filter Voice Cognitive OptimizationAnomaly Detection : Engine used in this project
  • 25. 25 Copyright Infringement Video Identification @ Copyright Protection Agency Smart Video Speech Recognition ROI Recognition Face Recognition AI-based recognition capabilities + Intelligent Search Capabilities Retrieve recognition results overtime Similartohuman cognitivemethodology Identificationofillegal videoworks Disablecopyright avoidancetechniques Retrieve recognition results by space Retrieve recognition results by personSubtitle Recognition Object Recognition Text Recognition 25
  • 28. 28 Traffic Smart City Vehicle Recognition And Traffic Analysis On The Road @ Seoul City 1 2 4 5 6 7 8 9 10 11 14 13 12 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 39 45 44 43 42 41 40 38 17 15 16 3
  • 29. 29 Smart City Traffic Issuance of fines for obsolete diesel vehicles Issuance of fines for lane violation vehicles Vehicle statistical analysis Use as basic data for city planning Face Detection Window Detection License Plate Detection License Plate Recognition Vehicle Analysis Statistical Analysis AI-based recognition capabilities 29 Vehicle Recognition And Traffic Analysis On The Road @ Seoul City
  • 30. 30 Traffic Smart City Car Window Detection Demo License Plate Detection and Recognition Demo
  • 31. 31 Smart City Airport Abnormal Behavior Detection @ Incheon International Airport Anomaly 2-person detection Walking backward Rushaction Left thingsbehind Violence, fighting Fainting, falling Vandalism Detectingvariousabnormalbehaviorsthrough CCTV usingdeeplearning-basedlearningdatain airport immigrationareasandlimitedspaceoftheairport.
  • 32. 32 Anomaly Smart City Detection of Abnormal Behavior On The Road @ Suwon City Define twelve or more actions such as assault, fight, theft, vandalism, fainting, intrusion, and robbery based on real-life data to notify the controller 정상행동 정상행동정상행동 정상행동 Main Monitoring Abnormal Behavior Abnormal Behavior Normal Behavior Normal Behavior Normal Behavior Normal Behavior Normal Behavior Normal Behavior Normal Behavior Normal BehaviorNormal Behavior Normal Behavior Sub-Monitoring Existing System SystemAfter ImplementingAI Unable to respond in case of an abnormal behavior missed by the controller Notify the controller when an abnormal behavior occurs Sub-Monitoring Main Monitoring
  • 33. 33 Anomaly Smart City Behavior Recognition Demo Abnormal Behavior Recognition Demo
  • 34. 34 Smart Defense Smart Defense • Establishing a Joint Venture with Drone Companies • Developing Image Recognition and Analysis Function Based on Drone Images 4D Modeling and Tracking PTZ Camera Autonomous Control Behavior and Situation Analysis Human Detection Building Recognition Text Recognition Equipment Recognition Base Recognition Behavioral Recognition AI-basedrecognition capabilities IntelligentControl and Analysis
  • 35. 35 Smart Video & City Natural Language Processing Deep Sentence Classification DocumentImageAnalysis, RecognitionandLearning eXplainable Document Classification Machine Reading Comprehension Word Embedding Hierarchical Multiple Dictionary Automatic Pronounciation Scoring Phonics Assessment Intent Finder AI Vehicle Recognition (AVR) Simple Classifier Text Removal Natural Language English Education Information Retrieval Question Answering Spoken Dialogue System Basic Question Answering Knowledge based Question Answering Deep Question Answering Optical Mark Recognition Vision Conversation Speech To Text Text To Speech Denoise Diarization Voice Filter Voice Cognitive OptimizationAnomaly Detection : Engine used in this project
  • 37. 37 Insurtech AI Real-Time Processing Technical Components of Voicebot OutboundCall Inbound Call AI Voice BotCustomer Human Counselor SPEECHTOTEXT CHATBOT TEXTTOSPEECH Deep Learning Based AI Voice Bot
  • 38. 38 Call Center (Connects to Voice Bot) Voice Bot Complete Sales Monitoring Service Insurtech AI Call Connection CompleteSales Confirmation Reconfir- mation of the Planner Contract Completed YES NO Takes 1~6 times to complete YES NO Counselor 1:1 Outbound Call Only available at a limited time, high-cost repetitive task As-Is Consultation at customer’s desired time Simultaneous conversations between AI counselors and multiple customers To-Be Call Connection Complete Sales Confirmation Reconfir- mation of the Planner Contract Completed
  • 39. 39 Insurtech AI Voice Bot Complete Sales Monitoring Service
  • 40. 40 Insurtech AIInsurtech AI Voice Bot Insurance Loan Service Unable to Process Immediately Immediate Processing Loan Application (Identification) Loan Application (Identification) Credit Check Automatic Loan Screening Deposit Deposit Call Center (Connects to Voice Bot) Call Center (Connects to Counselor) To-Be As-Is
  • 41. 41 Insurtech AI Voice Bot Insurance Loan Service
  • 42. 42 Insurtech AI Natural Language Processing Deep Sentence Classification DocumentImageAnalysis, RecognitionandLearning eXplainable Document Classification Machine Reading Comprehension Word Embedding Hierarchical Multiple Dictionary Automatic Pronounciation Scoring Phonics Assessment Intent Finder AI Vehicle Recognition (AVR) Simple Classifier Text Removal Natural Language English Education Information Retrieval Question Answering Spoken Dialogue System Basic Question Answering Knowledge based Question Answering Deep Question Answering Optical Mark Recognition Vision Conversation Speech To Text Text To Speech Denoise Diarization Voice Filter Voice Cognitive OptimizationAnomaly Detection : Engine used in this project
  • 44. 44 maum MINUTES SYSTEM Smart Office -Automated Meeting Minutes System It is no longer necessary to take time to record the minutes of the meeting. maum Minutes automatically processes the contents with real-time recording or uploading the recorded voice file. maum MINUTES SYSTEM Diarization STT Diarization Converts speech into text. Provides high recognition rate and fast processing speed. Separates out which speaker spoke at what time among multiple people’s voice. Speech Recognition, Speech -to -Text Diarization CNN STT Accuracy Learning Speed Conversion Speed 5% 10X 3X 5% more accurate than conventional algorithms. Reduce learning time that requires a lot of time. Do not have to wait for text conversion after speech recognition.
  • 45. 45 Speaker Diarization by Microphone Meeting Host Meeting Participant SpeakerDiarizationVoiceRecognition Meeting Host IP Converter – Channel 1 Member A Member A Member B Member B Analog Voice Analog Voice Analog Voice IP1 IP2 IP3 PCM Conversion (16KHz)1) PCM Conversion (16KHz)1) PCM Conversion (16KHz)1) Encoding &RTPPacket Encoding &RTPPacket Encoding &RTPPacket IP Converter – Channel 2 Hello, attendees. From now on, we will begin the regular monthly report for February 2019. The meeting will be held for 21 minutes from now. Thank you for introducing such a great system. It would be really useful if the meeting minutes become automated and see them again in text! Where can I get the file? I need that file also! IP Converter – Channel 3 Real-time minutes screen Smart Office -Automated Meeting Minutes System
  • 46. 46 MINDs Lab Meeting Minutes System Smart Office -Automated Meeting Minutes System MINDs Lab Meeting Minutes System
  • 47. 47 Automated Meeting Minutes System Natural Language Processing Deep Sentence Classification DocumentImageAnalysis, RecognitionandLearning eXplainable Document Classification Machine Reading Comprehension Word Embedding Hierarchical Multiple Dictionary Automatic Pronounciation Scoring Phonics Assessment Intent Finder AI Vehicle Recognition (AVR) Simple Classifier Text Removal Natural Language English Education Information Retrieval Question Answering Spoken Dialogue System Basic Question Answering Knowledge based Question Answering Deep Question Answering Optical Mark Recognition Vision Conversation Speech To Text Text To Speech Denoise Diarization Voice Filter Voice Cognitive OptimizationAnomaly Detection : Engine used in this project
  • 49. 49 Hybrid-AICC Flow Chart Hybrid AI Contact Center AI services, which were mainly used for voice recognition, text analysis, and chatbots, are being expanded to call contact forces through the advancement of voicebots. AIChatbotthathelpsconsultationfromvoicerecognitiontoimageanalysis 검색보다 빠르고 정확하게, 다양한 대화 엔진 기반 챗봇 챗봇으로 해결하기 어려운 상담은 실제 상담원과! DeepQA Basic QA KB QA FAST LiveCHAT HybridCSR IR QA RTA AI based Real-time Agent Support System Speak to a counselor 채팅 상담원 전화 상담원 챗 봇 CALL 옴니채널 CHAT 상담원 실시간 AI 지원 시스템 RTA AIPlatform 고 객 Happy Call (AI based automated call system) Admin Server Dashboard VOC AQC Analysis voice of customers Automation of quality control Data Mining Text Analytics Customi- zation Contact Channel Hybrid AI Contact Center AI Analytics Hybrid CSR(Voice) AI based Real-time Agent Support System Real-timehumanagentsupportwhenVoicebotcannothandleinquiries Real-timehumanagentsupportwhenChatbotcannothandleinquiries Image, Document Recognition Voice User Interface Document Classifier Based on Cognitive & Language Intelligence Hybrid CSR(Chat) CALL Omni-Channel CHAT Customer Chatbot · Building New Chatbots · Management of Chatbot Domain · Monitoring of a Conversation · Additional Training · Providing a stable environment for AI service management
  • 50. 50 Hybrid Consulting Service When a counselor needs to intervene while talking to an AI Voice Bot or AI Chat Bot, a Hybrid AI service allows a counselor to naturally continue a call or chat conversation that enables stable customer response. Call Infra Voice Bot System IVR CTI Recording PBX (SIP Server) STT TTS Call Manager (SIP Client) Chat Bot ① Call connection ⑥ Conversion ② Customer voice ⑤ Counselor voice ④TTS Text ③STT Text Specialfeatures Interventionofacounselor Stop, Re-play Hybrid AI Contact Center
  • 51. 51 Hybrid AI Contact Center Hybrid Consluting Service Hybrid Consulting Service
  • 52. 52 Hybrid AI Contact Center Hybrid Consluting Service Hybrid Consulting Service
  • 53. 53 Hybrid AI Contact Center Natural Language Processing Deep Sentence Classification DocumentImageAnalysis, RecognitionandLearning eXplainable Document Classification Machine Reading Comprehension Word Embedding Hierarchical Multiple Dictionary Automatic Pronounciation Scoring Phonics Assessment Intent Finder AI Vehicle Recognition (AVR) Simple Classifier Text Removal Natural Language English Education Information Retrieval Question Answering Spoken Dialogue System Basic Question Answering Knowledge based Question Answering Deep Question Answering Optical Mark Recognition Vision Conversation Speech To Text Text To Speech Denoise Diarization Voice Filter Voice Cognitive OptimizationAnomaly Detection : Engine used in this project
  • 56. 56 Fintech AI First Commercial Bank To Apply AI In Banking System Text Transfer AccountCheckup Payment Voice STT CallCenterDuty TextWork Vision CurrencyRecognition BillRecognition QRRecognition 56
  • 57. 57 Fintech AI AI tech : Vision Structural Analysis for Document Bill Recognition (OCR) Currency Recognition (CurrencyNet) Document Image Analysis Recognition Learning Framework (DIARL)
  • 58. 58 Fintech AI AI Financial Consultant HAI AI Financial Consultant HAI
  • 59. 59 Fintech AI Providing Innovative Customer Services with AI Based Chatbot Advisor Interactive AI Financial Agent Launched HAI Service(‘18.11) Processing SimpleInquiry toAccount Transfer and Product Subscription SelectedbytheGlobalFinancialAsianBanker Winning2019InternationalRetailFinanceAwards intheCategoryofBestAIChatbot(‘19.3)
  • 60. 60 Finetech AI Natural Language Processing Deep Sentence Classification DocumentImageAnalysis, RecognitionandLearning eXplainable Document Classification Machine Reading Comprehension Word Embedding Hierarchical Multiple Dictionary Automatic Pronounciation Scoring Phonics Assessment Intent Finder AI Vehicle Recognition (AVR) Simple Classifier Text Removal Natural Language English Education Information Retrieval Question Answering Spoken Dialogue System Basic Question Answering Knowledge based Question Answering Deep Question Answering Optical Mark Recognition Vision Conversation Speech To Text Text To Speech Denoise Diarization Voice Filter Voice Cognitive OptimizationAnomaly Detection : Engine used in this project
  • 62. 62 Practice English Conversation Management Efficiency Individual Evaluation Replace Native Speaker Samsung English: Miss Selena Case : AI Tutor Replacing Native Speaker Edu AI
  • 63. 63 My Personal English AI Tutor, mai English It is an application that allows learners to enjoy learning English with their AI friend Mai anytime, anywhere, no matter where they are, until they can speak in English comfortably. Practice English with AI Friend Individual Feedback Repeat Until Students Feel Comportable Edu AI Case : AI English Conversation Application
  • 64. 64 Case : Telephone English that you can See 01 STT review Provide TEXT to review the class Provide corrections for wrong sentences for feedback Practice 3 sentences each day AI Pronunciation Evaluation 02 03 Edu AI
  • 65. 65 Edu AI Tech : English STT + Pronunciation Evaluation Edu AI English Speech Recognition + Pronunciation Evaluation
  • 66. 66 Edu AI Tech : English Conversation with AI Response Corpus Conversation Scenario Edu AI
  • 67. 67 Edu AI Tech : AI Reading Comprehension Edu AI
  • 68. 68 Prospective Businesses Using Edu AI Edu AI Home School, Study Room Online / Video Learning Application, Chatbot Private Learning Institution AI
  • 69. 69 Edu AI Natural Language Processing Deep Sentence Classification DocumentImageAnalysis, RecognitionandLearning eXplainable Document Classification Machine Reading Comprehension Word Embedding Hierarchical Multiple Dictionary Automatic Pronounciation Scoring Phonics Assessment Intent Finder AI Vehicle Recognition (AVR) Simple Classifier Text Removal Natural Language English Education Information Retrieval Question Answering Spoken Dialogue System Basic Question Answering Knowledge based Question Answering Deep Question Answering Optical Mark Recognition Vision Conversation Speech To Text Text To Speech Denoise Diarization Voice Filter Voice Cognitive OptimizationAnomaly Detection : Engine used in this project
  • 71. 71 Using Text-to-Speech in Media Industry Media AI News Broadcast Replacing low-preference broadcasting news, such as early morning hours Emergency Broadcasting Prepare in case the person on duty is unable to broadcast the radio due to circumstances Traffic/Meteorology Broadcasting Reduce the cost of news production using TTS UnmannedClassical Radio Station Broadcast entire show without a host including music commentary show
  • 72. 72 Using Text-to-Speech Technology in the Entertainment Industry Online Streamers Online Streamers With the introduction of TTS, which naturally reproduces the voices of streamers, they can create extra income and becomes a new business value. Media AI
  • 73. 73 Youtube Video Production High quality narration can be inserted suitable for the video concept without having to cast a professional voice actor. Use of Text-to-Speech Technology in YouTube Video Production / Editing Production of the Video Write a Script Vocie Generation using TTS Insert Narration in Video
  • 74. 74 Media AI Natural Language Processing Deep Sentence Classification DocumentImageAnalysis, RecognitionandLearning eXplainable Document Classification Machine Reading Comprehension Word Embedding Hierarchical Multiple Dictionary Automatic Pronounciation Scoring Phonics Assessment Intent Finder AI Vehicle Recognition (AVR) Simple Classifier Text Removal Natural Language English Education Information Retrieval Question Answering Spoken Dialogue System Basic Question Answering Knowledge based Question Answering Deep Question Answering Optical Mark Recognition Vision Conversation Speech To Text Text To Speech Denoise Diarization Voice Filter Voice Cognitive OptimizationAnomaly Detection : Engine used in this project