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Pageflex	
  &	
  MindFire	
  
Two	
  Great	
  Technologies,	
  One	
  Great	
  Solu5on	
  
Today’s	
  Agenda	
  
•  Overview	
  of	
  mul5-­‐channel	
  marke5ng	
  and	
  marke5ng	
  
automa5on	
  
•  Pageflex	
  Storefront	
  –	
  what	
  it	
  is	
  and	
  how	
  it	
  enables	
  
marke5ng	
  automa5on	
  
•  MindFire	
  Studio	
  –	
  what	
  it	
  is	
  and	
  how	
  it	
  enables	
  
marke5ng	
  automa5on	
  
•  The	
  combined	
  product	
  offering	
  -­‐	
  use	
  case	
  
•  Customer	
  experience	
  
•  Demo	
  
•  Ques5ons	
  
3/15/13
Pageflex Confidential2
Your	
  presenters	
  
•  Marion	
  Williams-­‐BenneN	
  
–  Pageflex	
  Corporate	
  Communica5ons	
  Manager	
  
•  Leslie	
  Wengenroth	
  
–  Pageflex	
  Director	
  of	
  Marke5ng	
  
•  Dave	
  Rosendahl	
  
–  MindFire	
  Co-­‐founder	
  
•  Craig	
  Hath	
  
–  ZUZA	
  Port	
  Master	
  
Mul5-­‐channel	
  marke5ng	
  
•  Mul1-­‐Channel	
  Marke1ng	
  is	
  the	
  art	
  and	
  science	
  of	
  
bringing	
  together	
  a	
  variety	
  of	
  different	
  
marke5ng	
  channels	
  to	
  reach	
  a	
  customer	
  	
  where	
  they	
  
“live”	
  	
  
–  Usually	
  a	
  combina5on	
  of	
  “places”	
  which	
  can	
  include	
  a	
  
printed	
  catalog,	
  a	
  retail	
  store,	
  	
  a	
  web	
  site,	
  in	
  social	
  
media,	
  or	
  in	
  their	
  email.	
  	
  
•  Objec5ve	
  –	
  to	
  reach	
  the	
  customer	
  in	
  	
  
ways	
  and	
  in	
  channels	
  that	
  speak	
  	
  
directly	
  to	
  them	
  and	
  use	
  that	
  	
  
informa5on	
  to	
  create	
  future	
  	
  
campaigns	
  
Marke5ng	
  automa5on	
  
•  The	
  goal	
  –	
  to	
  create	
  interac5ve	
  “conversa5ons”	
  with	
  
customers	
  and	
  poten5al	
  customers	
  
–  With	
  a	
  targeted	
  message	
  	
  	
  
–  Delivered	
  via	
  their	
  preferred	
  channel	
  	
  
–  With	
  support	
  for	
  mobile	
  devices	
  
–  With	
  automated	
  triggers	
  to	
  generate	
  follow-­‐up	
  
–  All	
  seamlessly	
  integrated	
  
•  The	
  plaXorm	
  and	
  the	
  campaign	
  needs	
  to	
  respond	
  
quickly	
  to	
  changing	
  channels	
  and	
  ongoing	
  responses	
  
•  It	
  all	
  needs	
  to	
  be	
  measured	
  –	
  ROI	
  is	
  cri5cal!	
  
Marke5ng	
  automa5on	
  
•  In	
  addi5on	
  to	
  mul5-­‐channel	
  marke5ng,	
  marketers	
  are	
  
also	
  using	
  technology	
  to	
  automate	
  their	
  marke5ng	
  
opera5ons:	
  
–  Marke5ng	
  automa5on	
  replaces	
  high-­‐touch,	
  repe55ve	
  
manual	
  processes	
  with	
  automated	
  solu5ons	
  
–  Lets	
  you	
  use	
  and	
  reuse	
  what	
  you	
  learn	
  about	
  your	
  
customers	
  
•  Marke5ng	
  automa5on	
  can	
  also	
  help	
  you:	
  
–  Gain	
  efficiencies	
  in	
  your	
  produc5on	
  process	
  
–  Support	
  a	
  distributed	
  sales	
  and	
  marke5ng	
  team	
  
–  Ensure	
  5ght	
  brand	
  and	
  crea5ve	
  control	
  
Marke5ng	
  Automa5on	
  at	
  Its	
  Best	
  
	
  "Marke5ng	
  automa5on	
  is	
  o`en	
  construed	
  as	
  
mechanical,	
  cold,	
  and	
  impersonal-­‐-­‐and	
  its	
  name	
  
certainly	
  doesn’t	
  help.	
  The	
  term	
  “automa5on”	
  conjures	
  
images	
  of	
  shiny,	
  futuris5c	
  technologies	
  with	
  human-­‐like	
  
intelligence.	
  However,	
  marke5ng	
  automa5on	
  is	
  
designed	
  to	
  help	
  us	
  mere	
  humans	
  work	
  with	
  
superhuman	
  speed,	
  while	
  s5ll	
  delivering	
  a	
  friendly,	
  
relevant,	
  and	
  personal	
  marke5ng	
  message	
  to	
  poten5al	
  
clients.“	
  
	
  
	
   	
   	
  	
  	
  	
  	
  	
  	
  	
  
	
  -­‐	
  CMO.com	
  –	
  the	
  blog	
  of	
  the	
  CMO	
  organiza7on	
  
A	
  large	
  and	
  growing	
  market	
  
•  More	
  than	
  $76B.	
  by	
  2017,	
  from	
  less	
  than	
  $50B.	
  in	
  2013	
  
The	
  opportunity	
  for	
  PSPs	
  and	
  MSPs	
  
•  It’s	
  a	
  natural	
  outgrowth	
  of	
  other	
  services	
  
–  Personalized	
  communica5ons	
  
–  Data	
  driven	
  communica5ons	
  
•  With	
  new	
  technology,	
  it	
  can	
  be	
  	
  
just	
  as	
  easy	
  as	
  direct	
  mail	
  
•  InfoTrends	
  es5mates	
  	
  worldwide	
  growth	
  in	
  	
  PSP/MSP	
  
market	
  will	
  be	
  28.2%	
  from	
  2010	
  –	
  2016	
  
•  It’s	
  very	
  profitable!	
  
InfoTrends Workflow Software Report, 2012
Compelling	
  Results	
  
•  Adding	
  marke5ng	
  services	
  
can	
  be	
  a	
  catalyst	
  for	
  growth	
  
–  36%	
  of	
  printers	
  see	
  double-­‐
digit	
  revenue	
  growth	
  	
  
•  Average	
  10%	
  revenue	
  
growth	
  
–  71%	
  have	
  increase	
  in	
  	
  
digital	
  print	
  volume	
  
•  13%	
  growth	
  on	
  average	
  
Infotrends- The Evolution of the Cross-Media Marketing Services Provider, 2011
Pageflex	
  Storefront	
  
•  We’re	
  no	
  longer	
  talking	
  about	
  web-­‐to-­‐print	
  
•  We’re	
  talking	
  about	
  flexible	
  web	
  portals	
  	
  
Pageflex	
  Storefront	
  web	
  portals	
  
•  Can	
  be	
  deployed	
  for	
  mul5ple	
  customers	
  and	
  	
  different	
  
ver5cal	
  markets	
  
•  Business-­‐to-­‐business,	
  business-­‐to-­‐consumer,	
  enterprises,	
  
franchises,	
  small	
  businesses	
  
–  Founda5on	
  for	
  all	
  sorts	
  of	
  targeted	
  communica5on	
  
•  Print,	
  email,	
  mul5-­‐channel	
  campaigns,	
  personalized	
  video	
  
and	
  rich	
  media	
  
Pageflex	
  Storefront	
  
•  Different	
  skins,	
  different	
  
workflows	
  for	
  different	
  
audiences	
  
•  Robust	
  architecture	
  and	
  APIs	
  
to	
  5e	
  into	
  other	
  services	
  and	
  
applica5ons	
  
•  Resul5ng	
  in	
  a	
  consolidated	
  
self-­‐service	
  plaXorm	
  for	
  your	
  
customers	
  -­‐	
  available	
  24/7	
  	
  
14
MindFire	
  Studio	
  
•  Drag-­‐and-­‐drop	
  interface	
  to	
  author	
  &	
  
manage	
  mul5-­‐touch,	
  mul5-­‐channel	
  
marke5ng	
  automa5on	
  workflows	
  
•  Enables	
  simple-­‐to-­‐sophis5cated	
  
workflow	
  crea5on,	
  leveraging	
  any	
  
in-­‐or-­‐outbound	
  media	
  
•  Designed	
  with	
  a	
  learn-­‐once,	
  apply-­‐
anywhere	
  philosophy	
  
 
Generate	
  higher	
  quality	
  leads,	
  
at	
  lower	
  costs	
  
Marke1ng	
  Automa1on	
  Workflows	
  …	
  
 
Nurture	
  Contacts	
  un1l	
  they	
  
are	
  qualified	
  
Marke1ng	
  Automa1on	
  Workflows	
  …	
  
Combined	
  Offering	
  
Campaign	
  
Workflow	
  
Template	
  
created	
  in	
  
MindFire	
  
Campaign	
  
Template	
  
introduced	
  to	
  	
  
Pageflex	
  
Storefront	
  
Campaign	
  
becomes	
  
available	
  as	
  a	
  
Storefront	
  
Product	
  
What	
  a	
  customer	
  has	
  to	
  say	
  
•  ZUZA	
  
–  Long	
  5me	
  commercial	
  printer	
  in	
  	
  
Southern	
  California	
  
•  Rebranded	
  in	
  2011	
  
–  Pageflex	
  Storefront	
  is	
  our	
  solu5on	
  of	
  choice	
  a`er	
  
outgrowing	
  2	
  other	
  systems.	
  
–  Par5cipated	
  with	
  MindFire	
  on	
  the	
  beta	
  of	
  studio	
  and	
  the	
  
beta	
  for	
  integra5on	
  with	
  PF	
  Storefront.	
  	
  
–  Aggressive	
  go	
  to	
  market	
  strategy.	
  	
  	
  	
  
•  Marke5ng	
  Automa5on	
  is	
  the	
  cornerstone	
  of	
  our	
  own	
  
marke5ng	
  execu5on.	
  
ZUZA	
  
–  Customers	
  are	
  at	
  various	
  levels	
  of	
  sophis5ca5on,	
  many	
  
don’t	
  have	
  the	
  internal	
  resources	
  to	
  implement	
  an	
  
automated	
  marke5ng	
  program	
  (even	
  large	
  companies),	
  
or	
  don’t	
  want	
  to	
  invest	
  	
  in	
  implementa5on.	
  
–  Current	
  MA	
  plaXorms	
  really	
  only	
  focus	
  on	
  digital	
  
channels,	
  the	
  opportunity	
  to	
  combine	
  physical	
  with	
  
virtual	
  into	
  a	
  campaign	
  and	
  offer	
  it	
  to	
  the	
  user	
  base	
  for	
  
implementa5on	
  on	
  demand	
  is	
  extremely	
  large.	
  	
  
–  I	
  call	
  this	
  the	
  Killer	
  App!	
  
Pageflex	
  &	
  MindFire	
  Studio	
  Use	
  Case	
  
•  DreamLand	
  is	
  a	
  management	
  consul5ng	
  firm	
  with	
  
offices	
  throughout	
  the	
  U.S.	
  
–  They	
  want	
  to	
  publicize	
  a	
  series	
  of	
  educa5onal	
  seminars	
  
they	
  are	
  having	
  
•  The	
  goal	
  of	
  the	
  seminar	
  is	
  to	
  generate	
  quality	
  leads	
  
–  Their	
  MSP	
  creates	
  a	
  campaign	
  that	
  includes	
  email	
  with	
  
microsites	
  to	
  invite	
  poten5al	
  customers	
  to	
  their	
  
educa5onal	
  seminars	
  
•  The	
  goal	
  of	
  the	
  campaign	
  is	
  to	
  add	
  prospects	
  to	
  their	
  
database	
  and	
  drive	
  aNendance	
  to	
  the	
  seminar	
  
DreamLand	
  Campaign	
  
•  DreamLand’s	
  MSP	
  puts	
  the	
  campaign	
  in	
  Pageflex	
  
Storefront	
  
•  Each	
  DreamLand	
  office	
  and	
  	
  
sales	
  manager	
  can	
  access	
  the	
  	
  
campaign	
  
–  Personalize	
  	
  
–  Preview	
  	
  
–  Select	
  their	
  data	
  
–  Order	
  
•  Track	
  the	
  results	
  through	
  MindFire	
  
Value	
  for	
  DreamLand	
  
•  They	
  can	
  extend	
  cross-­‐media	
  marke5ng	
  out	
  to	
  the	
  
local	
  offices	
  
–  Saves	
  5me	
  and	
  reduces	
  resources	
  at	
  corporate	
  office	
  
and	
  at	
  the	
  MSP	
  
•  Campaign	
  defini5on	
  and	
  Storefront	
  user	
  group	
  access	
  
controls	
  branding	
  and	
  messaging	
  
–  Easy	
  to	
  setup	
  with	
  minimal	
  risk	
  
•  Local	
  personaliza5on	
  and	
  segmenta5on	
  +	
  wider	
  use	
  
drives	
  beNer	
  responses	
  
•  Tracking	
  allows	
  comparison	
  and	
  analysis	
  
Demo	
  
Summary	
  
•  Marke5ng	
  Automa5on	
  is	
  cri5cal	
  to	
  successful	
  lead,	
  
prospect	
  and	
  customer	
  communica5ons	
  because	
  it	
  
creates	
  the	
  types	
  of	
  personal	
  communica5ons	
  
customers	
  now	
  demand.	
  
•  Automa5ng	
  these	
  cri5cal	
  communica5ons	
  provide	
  you	
  
and	
  your	
  clients	
  with	
  a	
  valuable	
  sales	
  tool.	
  
•  Providing	
  these	
  types	
  of	
  campaigns	
  alongside	
  your	
  
other	
  marke5ng	
  efforts	
  adds	
  tremendous	
  value	
  to	
  all	
  
the	
  communica5ons	
  efforts	
  you	
  create	
  –	
  for	
  your	
  
clients,	
  for	
  you.	
  
To	
  learn	
  more	
  
www.pageflex.com	
  
800.551.0549	
  
marke5ng@pageflex.com	
  
sales@pageflex.com	
  
	
  
www.mindfireinc.com	
  
877.560.3473	
  
daver@mindfireinc.com	
  
	
  
www.zuzamam.com	
  
	
  
	
  
	
  
Try	
  it	
  out!	
  
	
  
	
  
	
  
hNp://mindfirestudio.com	
  
hNp://pfdemo8.pageflex.com/marketplace	
  
	
  
Ques5ons	
  

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Pageflex & MindFire

  • 1. Pageflex  &  MindFire   Two  Great  Technologies,  One  Great  Solu5on  
  • 2. Today’s  Agenda   •  Overview  of  mul5-­‐channel  marke5ng  and  marke5ng   automa5on   •  Pageflex  Storefront  –  what  it  is  and  how  it  enables   marke5ng  automa5on   •  MindFire  Studio  –  what  it  is  and  how  it  enables   marke5ng  automa5on   •  The  combined  product  offering  -­‐  use  case   •  Customer  experience   •  Demo   •  Ques5ons   3/15/13 Pageflex Confidential2
  • 3. Your  presenters   •  Marion  Williams-­‐BenneN   –  Pageflex  Corporate  Communica5ons  Manager   •  Leslie  Wengenroth   –  Pageflex  Director  of  Marke5ng   •  Dave  Rosendahl   –  MindFire  Co-­‐founder   •  Craig  Hath   –  ZUZA  Port  Master  
  • 4. Mul5-­‐channel  marke5ng   •  Mul1-­‐Channel  Marke1ng  is  the  art  and  science  of   bringing  together  a  variety  of  different   marke5ng  channels  to  reach  a  customer    where  they   “live”     –  Usually  a  combina5on  of  “places”  which  can  include  a   printed  catalog,  a  retail  store,    a  web  site,  in  social   media,  or  in  their  email.     •  Objec5ve  –  to  reach  the  customer  in     ways  and  in  channels  that  speak     directly  to  them  and  use  that     informa5on  to  create  future     campaigns  
  • 5. Marke5ng  automa5on   •  The  goal  –  to  create  interac5ve  “conversa5ons”  with   customers  and  poten5al  customers   –  With  a  targeted  message       –  Delivered  via  their  preferred  channel     –  With  support  for  mobile  devices   –  With  automated  triggers  to  generate  follow-­‐up   –  All  seamlessly  integrated   •  The  plaXorm  and  the  campaign  needs  to  respond   quickly  to  changing  channels  and  ongoing  responses   •  It  all  needs  to  be  measured  –  ROI  is  cri5cal!  
  • 6. Marke5ng  automa5on   •  In  addi5on  to  mul5-­‐channel  marke5ng,  marketers  are   also  using  technology  to  automate  their  marke5ng   opera5ons:   –  Marke5ng  automa5on  replaces  high-­‐touch,  repe55ve   manual  processes  with  automated  solu5ons   –  Lets  you  use  and  reuse  what  you  learn  about  your   customers   •  Marke5ng  automa5on  can  also  help  you:   –  Gain  efficiencies  in  your  produc5on  process   –  Support  a  distributed  sales  and  marke5ng  team   –  Ensure  5ght  brand  and  crea5ve  control  
  • 7. Marke5ng  Automa5on  at  Its  Best    "Marke5ng  automa5on  is  o`en  construed  as   mechanical,  cold,  and  impersonal-­‐-­‐and  its  name   certainly  doesn’t  help.  The  term  “automa5on”  conjures   images  of  shiny,  futuris5c  technologies  with  human-­‐like   intelligence.  However,  marke5ng  automa5on  is   designed  to  help  us  mere  humans  work  with   superhuman  speed,  while  s5ll  delivering  a  friendly,   relevant,  and  personal  marke5ng  message  to  poten5al   clients.“                          -­‐  CMO.com  –  the  blog  of  the  CMO  organiza7on  
  • 8. A  large  and  growing  market   •  More  than  $76B.  by  2017,  from  less  than  $50B.  in  2013  
  • 9. The  opportunity  for  PSPs  and  MSPs   •  It’s  a  natural  outgrowth  of  other  services   –  Personalized  communica5ons   –  Data  driven  communica5ons   •  With  new  technology,  it  can  be     just  as  easy  as  direct  mail   •  InfoTrends  es5mates    worldwide  growth  in    PSP/MSP   market  will  be  28.2%  from  2010  –  2016   •  It’s  very  profitable!   InfoTrends Workflow Software Report, 2012
  • 10. Compelling  Results   •  Adding  marke5ng  services   can  be  a  catalyst  for  growth   –  36%  of  printers  see  double-­‐ digit  revenue  growth     •  Average  10%  revenue   growth   –  71%  have  increase  in     digital  print  volume   •  13%  growth  on  average   Infotrends- The Evolution of the Cross-Media Marketing Services Provider, 2011
  • 11. Pageflex  Storefront   •  We’re  no  longer  talking  about  web-­‐to-­‐print   •  We’re  talking  about  flexible  web  portals    
  • 12. Pageflex  Storefront  web  portals   •  Can  be  deployed  for  mul5ple  customers  and    different   ver5cal  markets   •  Business-­‐to-­‐business,  business-­‐to-­‐consumer,  enterprises,   franchises,  small  businesses   –  Founda5on  for  all  sorts  of  targeted  communica5on   •  Print,  email,  mul5-­‐channel  campaigns,  personalized  video   and  rich  media  
  • 13. Pageflex  Storefront   •  Different  skins,  different   workflows  for  different   audiences   •  Robust  architecture  and  APIs   to  5e  into  other  services  and   applica5ons   •  Resul5ng  in  a  consolidated   self-­‐service  plaXorm  for  your   customers  -­‐  available  24/7    
  • 14. 14
  • 15. MindFire  Studio   •  Drag-­‐and-­‐drop  interface  to  author  &   manage  mul5-­‐touch,  mul5-­‐channel   marke5ng  automa5on  workflows   •  Enables  simple-­‐to-­‐sophis5cated   workflow  crea5on,  leveraging  any   in-­‐or-­‐outbound  media   •  Designed  with  a  learn-­‐once,  apply-­‐ anywhere  philosophy  
  • 16.   Generate  higher  quality  leads,   at  lower  costs   Marke1ng  Automa1on  Workflows  …  
  • 17.   Nurture  Contacts  un1l  they   are  qualified   Marke1ng  Automa1on  Workflows  …  
  • 18. Combined  Offering   Campaign   Workflow   Template   created  in   MindFire   Campaign   Template   introduced  to     Pageflex   Storefront   Campaign   becomes   available  as  a   Storefront   Product  
  • 19. What  a  customer  has  to  say   •  ZUZA   –  Long  5me  commercial  printer  in     Southern  California   •  Rebranded  in  2011   –  Pageflex  Storefront  is  our  solu5on  of  choice  a`er   outgrowing  2  other  systems.   –  Par5cipated  with  MindFire  on  the  beta  of  studio  and  the   beta  for  integra5on  with  PF  Storefront.     –  Aggressive  go  to  market  strategy.         •  Marke5ng  Automa5on  is  the  cornerstone  of  our  own   marke5ng  execu5on.  
  • 20. ZUZA   –  Customers  are  at  various  levels  of  sophis5ca5on,  many   don’t  have  the  internal  resources  to  implement  an   automated  marke5ng  program  (even  large  companies),   or  don’t  want  to  invest    in  implementa5on.   –  Current  MA  plaXorms  really  only  focus  on  digital   channels,  the  opportunity  to  combine  physical  with   virtual  into  a  campaign  and  offer  it  to  the  user  base  for   implementa5on  on  demand  is  extremely  large.     –  I  call  this  the  Killer  App!  
  • 21. Pageflex  &  MindFire  Studio  Use  Case   •  DreamLand  is  a  management  consul5ng  firm  with   offices  throughout  the  U.S.   –  They  want  to  publicize  a  series  of  educa5onal  seminars   they  are  having   •  The  goal  of  the  seminar  is  to  generate  quality  leads   –  Their  MSP  creates  a  campaign  that  includes  email  with   microsites  to  invite  poten5al  customers  to  their   educa5onal  seminars   •  The  goal  of  the  campaign  is  to  add  prospects  to  their   database  and  drive  aNendance  to  the  seminar  
  • 22. DreamLand  Campaign   •  DreamLand’s  MSP  puts  the  campaign  in  Pageflex   Storefront   •  Each  DreamLand  office  and     sales  manager  can  access  the     campaign   –  Personalize     –  Preview     –  Select  their  data   –  Order   •  Track  the  results  through  MindFire  
  • 23. Value  for  DreamLand   •  They  can  extend  cross-­‐media  marke5ng  out  to  the   local  offices   –  Saves  5me  and  reduces  resources  at  corporate  office   and  at  the  MSP   •  Campaign  defini5on  and  Storefront  user  group  access   controls  branding  and  messaging   –  Easy  to  setup  with  minimal  risk   •  Local  personaliza5on  and  segmenta5on  +  wider  use   drives  beNer  responses   •  Tracking  allows  comparison  and  analysis  
  • 25. Summary   •  Marke5ng  Automa5on  is  cri5cal  to  successful  lead,   prospect  and  customer  communica5ons  because  it   creates  the  types  of  personal  communica5ons   customers  now  demand.   •  Automa5ng  these  cri5cal  communica5ons  provide  you   and  your  clients  with  a  valuable  sales  tool.   •  Providing  these  types  of  campaigns  alongside  your   other  marke5ng  efforts  adds  tremendous  value  to  all   the  communica5ons  efforts  you  create  –  for  your   clients,  for  you.  
  • 26. To  learn  more   www.pageflex.com   800.551.0549   marke5ng@pageflex.com   sales@pageflex.com     www.mindfireinc.com   877.560.3473   daver@mindfireinc.com     www.zuzamam.com        
  • 27. Try  it  out!         hNp://mindfirestudio.com   hNp://pfdemo8.pageflex.com/marketplace