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Connon MacRae - Evolution of Ticketmaster's journey to DevOps
This document outlines Ticketmaster's historical journey and evolution into a DevOps culture, starting from its inception in 1976 through various acquisitions and technological advancements until 2017. It highlights significant milestones, including the transition to cloud technology, containerization, and the implementation of modern development practices. The overall theme emphasizes the importance of context and innovation in Ticketmaster's operational strategies and technology infrastructure.
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Connon MacRae - Evolution of Ticketmaster's journey to DevOps
- 1. EVOLUTION OF TICKETMASTER’S JOURNEY TODEVOPS WINOPS LDN SEPTEMBER 2017 #WinOps @connonm @tmTech
- 2. WHO AM I& WHY AM I HERE? Connon MacRae VP, Technical Operations (International) #WinOps @connonm @tmTech HISTORY IS USEFUL CONTEXT IS EVERYTHING DON’T BE AFRAID
- 3. MICROSOFT VS LINUX MICROSOFTLINUX NO MORE CYGWIN ON WINDOWS#WinOps @connonm @tmTech
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- 5. LIVE NATION ENTERTAINMENT– 42 MARKETS Live Nation & Ticketmaster Live Nation ONLY Ticketmaster ONLY #WinOps @connonm @tmTech
- 6. #WinOps @connonm @tmTech THE HOST 8 HOURS 5-9HOURS 1975 – TM started with Albert Leffler, Peter Gadwaw, Gordon Gunn . . . . . . Also Bill Gates and Paul Allen develop a BASIC program for the Altair 8800, Microsoft becomes a registered trademark. BetaMax is introduced. Motorola obtains patent for mobile phone! 1976 – TM Starts . . . . IBM Launch the first laser printer. 1977 – ELO is first ticketed event at Johnson Gymnasium, University of New Mexico 1978 – Norway is the first international client with Oslo Nye Theatre 1981 – Ticketmaster UK Opens above the Albery Theatre 1983 – Ticketmaster UK starts to work with Arsenal 1988 – Ticketmaster Australia operations begin
- 7. THE THING YOUREALLY NEED TO KNOW #WinOps @connonm @tmTech I WANT THE BEST SEAT(S) ONSALE . . . 9AM . . .
- 8. #WinOps @connonm @tmTech GROWING FAST 8-9 HOURS 5-9HOURS 5-6 HOURS 10 HOURS 1-4 HOURS 5-9 HOURS 1991 – Ticket Tron in North America acquired 1996 – UEFA Euros with Ticketmaster United Kingdom 1996 – First Ticketmaster internet sale! 1997 – Archtics (Sports & Arts) integrated with and later ‘DSA’ acquired. 1997 – Synchro Systems (later Ticketmaster Sport) 1997 – Ticketmaster Ireland as a joint venture 1998 – Mexcio starts operations 1998 – ticketmaster.co.uk goes online, Windows NT 4 1999 – Joint venture in Australia 1999 - Rugby World Cup in Wales 2000 – TicketWeb, Vista and Admission Canada 2001 – First deal with Clear Channel – later to become Live Nation 2001 – Norway Billetservice acquired 2002 – Manchester Commonwealth Games 2002 – Netherlands & Denmark acquired 2004 – Athens Olympics 2004 – Sweden and Finland acquired 2005 – New Zealand established and Kartenhaus in Germany acquired 2006 – Acquires TickTackTickets in Spain and Biletix in Turkey 2007 – TM China joint venture 2008 – Beijing Olympics 2008 – TM acquires TicketsNow & GetMeIn, 2008 - Paperless tickets debut in North America 2008 – Paperless debuts in UK with 18k people attending at the O2 Arena 2008 – Ticketmaster Spun off from IAC 2008 - FrontLine Entertainment management acquired 2009 – TM UK breaks records with Michael Jackson, 50 dates at the O2. 2010 – LN and TM Merge to become Live Nation Entertainment 2010 - Ticnet in France acquired 2011 – Expansion in Spain with ServiCaixa 2012 – Ticketing for London2012, over 10.9 million tickets sold and processed. Unprecedented at the time. 2013 - Launches in the middle east with UAE 2014 – Glasgow Commonwealth Games. 2014 - TM acquires Seatwave across Europe. 2014 - Middle east expands to Qatar 2014 – Relaunch DE, ES, acquires PL and Sherpa in Belgium. 2015 – Universe and Frontgate join the company 2015 – England Rugby World Cup 2016 – TM acquires Tickethour 2017 – TM acquires TicketPro in Czech Republic and launches Ticketmaster Israel 14 CORE TICKETING PRODUCTS
- 9. #WinOps @connonm @tmTech THE INTERNET -1998 WWW NT4 SQL THE ‘HOSTS’ - VAXEN 1999 8%? 20% GULP
- 10. #WinOps @connonm @tmTech REBUILD v1 –2000 WWW LINUX ORACLE THE ‘HOSTS’ - VAXEN MySQL
- 11. #WinOps @connonm @tmTech THEN THESE .. . . . SOX - 2002 PCI v1 - 2004
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- 13. #WinOps @connonm @tmTech WE BUILT THIS. . . DEV QA CAP STAGE 5-8 HOURS PRODUCTION . . . WE WERE PROUD OF IT!
- 14. LESS THAN .. . OPTIMAL? #WinOps @connonm @tmTech
- 15. Group A WINDOW OPS Service Delivery WINDOWS SYSTEMS DBA TEAM LINUX OPS LINUX SYSTEMS GroupB Group C PLATFORM Product Support CLOUD SYSTEMS TOOLING NETWORKINGDATACENTRE INTERNATIONAL TECHNOLOGY TEAMS IN 2016 #WinOps @connonm @tmTech SECURITY CORP IT ARCHITECTURE NA TEAMS Product Group 1 Product Group 2 Product Group 1 Product Group 2 Product Group 1 Product Group 2 Product Group 3 Product Group 3
- 16. THE MORE YOUTIGHTEN YOUR GRIP, THE MORE STAR SYSTEMS WILL SLIP THROUGH YOUR FINGERS #WinOps @connonm @tmTech
- 17. WHERE HAVE WEBEEN? Engineering Ops Syseng Database Engineering Ops Syseng Database Engineering Ops Syseng Database #WinOps @connonm @tmTech
- 18. WHERE HAVE WEBEEN? #WinOps @connonm @tmTech Engineering Ops Syseng Database Platform
- 19. PUSH ME, PULLYOU #WinOps @connonm @tmTech
- 20. PUSH ME, PULLYOU #WinOps @connonm @tmTech
- 21. Ops & Reliablity Service Management Ops& Reliablity Ops & Reliablity PLATFORM ENGINEERING Product Support Runtime Services & Data Tooling Infrastructure (including DC) Network Engineering Technical Service Delivery SCALING THE SILOS, LOWERING THE WALL PLATFORM INFRASTRUCTURE #WinOps @connonm @tmTech Group A Group B Group C Product Group 1 Product Group 2 Product Group 1 Product Group 2 Product Group 1 Product Group 2 Product Group 3 Product Group 3 Group B Product Group 1 Product Group 2 Ops & Reliablity
- 22. HOW CAN WEEVOLVE? #WinOps @connonm @tmTech
- 23. CAT = LOVE= PRODUCT! #WinOps @connonm @tmTech
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- 25. DOES NOT FITANYMORE #WinOps @connonm @tmTech
- 26. PLAY (RE)NICE? KILL-9 #WinOps @connonm @tmTech UNACCEPTABLE!!!!!!
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- 28. SOMEBODY ELSES BOX TRANSPARENTCOSTS #WinOps @connonm @tmTech
- 29. CONTAINERS – PARTI #WinOps @connonm @tmTech
- 30. CONTAINERS – PARTII #WinOps @connonm @tmTech
- 31. 31 (MORE) MODERN TECH CHANCE TOCLEAN UP WHAT ARE WE USING? #WinOps @connonm @tmTech
- 32. TECH MATURITY Open Source@ https://github.com/Ticketmaster/techmaturity
- 33. 1. CONTAINERISE yourapplication with Docker or AUTOMATE your Operating Systems with CHEF 2. IMPLEMENTATE BETTER INSTRUMENTATION - no SSH or RDP in production! Log aggregation and rotation, metrics 3. Use SYNTHETIC MONITORING to understand the health of your product Define SLAs, track & alert on availability and performance 4. AUTOMATE YOUR BUILD PIPELINE by reusing common tools Terraform & GitLab CI are the products of choice 5. GET SECURE Pass pen/static testing No passwords/keys in configs 6. DESIGN A SHARED NOTHING ARCHITECTURE No shared filesystems (e.g. NFS, CIFS) 7. BUILD FOR AVAILABLITY- NO SINGLE POINTS OF FAILURE Use auto-scaling groups and without hard-coded IPs OUR PRINCIPLES FOR MODERNISATION #WinOps @connonm @tmTech
- 34. SUMMARY #WinOps @connonm @tmTech HISTORY IS USEFUL CONTEXTIS EVERYTHING DON’T BE AFRAID
- 35.