Midmark mystery sales project (final)
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The document summarizes the results of a mystery shopping exercise conducted by Midmark with their sales team across India. 21 sales teammates were called as customers to inquire about bed purchases and their responses were analyzed both quantitatively and qualitatively. The analysis found that while response times and follow ups required improvement, communication quality and understanding requirements were generally satisfactory. It was also found that upselling and cross-selling opportunities were not being fully explored. The regional leaders and sales team will work on these identified areas for improvement.
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一比一原版(USF毕业证)旧金山大学毕业证如何办理
USF毕业证offer【微信95270640】《旧金山大学毕业证购买》《如何办理USF毕业证旧金山大学文凭学历》Q微信95270640实体公司，专业可靠，办理毕业证办美国成绩单,做加拿大文凭学历认证,办新西兰学位证，学位证书是什么?《制作旧金山大学毕业证多少钱》《USF学历证书丢了怎么办理》办澳洲文凭认证，办留信网认证（网上可查，实体公司，专业可靠）
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As Mumbai's premier kidney transplant and donation center, L H Hiranandani Hospital Powai is not just a medical facility; it's a beacon of hope where cutting-edge science meets compassionate care, transforming lives and redefining the standards of kidney health in India.
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TEST BANK FOR Health Assessment in Nursing 7th Edition by Weber Chapters 1 - ...
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Here are some key objectives of communication with children:
Build Trust and Security:
Establish a safe and supportive environment where children feel comfortable expressing themselves.
Encourage Expression:
Enable children to articulate their thoughts, feelings, and experiences.
Promote Emotional Understanding:
Help children identify and understand their own emotions and the emotions of others.
Enhance Listening Skills:
Develop children’s ability to listen attentively and respond appropriately.
Foster Positive Relationships:
Strengthen the bond between children and caregivers, peers, and other adults.
Support Learning and Development:
Aid cognitive and language development through engaging and meaningful conversations.
Teach Social Skills:
Encourage polite, respectful, and empathetic interactions with others.
Resolve Conflicts:
Provide tools and guidance for children to handle disagreements constructively.
Encourage Independence:
Support children in making decisions and solving problems on their own.
Provide Reassurance and Comfort:
Offer comfort and understanding during times of distress or uncertainty.
Reinforce Positive Behavior:
Acknowledge and encourage positive actions and behaviors.
Guide and Educate:
Offer clear instructions and explanations to help children understand expectations and learn new concepts.
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NURSING MANAGEMENT OF PATIENT WITH EMPHYSEMA .PPT
Prepared by Prof. BLESSY THOMAS, VICE PRINCIPAL, FNCON, SPN.
Emphysema is a disease condition of respiratory system.
Emphysema is an abnormal permanent enlargement of the air spaces distal to terminal bronchioles, accompanied by destruction of their walls and without obvious fibrosis.
Emphysema of lung is defined as hyper inflation of the lung ais spaces due to obstruction of non respiratory bronchioles as due to loss of elasticity of alveoli.
It is a type of chronic obstructive
pulmonary disease.
It is a progressive disease of lungs.
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Midmark mystery sales project (final)
- 1. MIDMARK MYSTERY SALES PROJECT BY – ADITYA GAONKAR & SANJANA MISTRY
- 2. Mystery Shopping with Sales Team Survey on response to customer enquires by our sales team Analysis of the quantitative and qualitative responses Regional leaders and sales team to work on the improvement areas
- 3. Set up • Random selection of sales teammates across India • Sample size: 21 • Includes Direct team and Distributors with few sales coordinators and service teammates • Calling the sample team as customer/ consultant and placing enquiry for purchase of beds. • Mode of communication • Telephone • Email • Text messages • Survey Period: 1st August to 31st August
- 4. Methodology of analysis • Quantitative analysis • Response Time • Tangible fulfilment of customer requirement • Follow up • Qualitative analysis • Curious: KYC • Consultative approach: KYA • Communication quality: Written, Verbal • Upselling and Cross-selling • Follow up • Ratings
- 5. Quantitative Analysis: Response Time Rating 4 3 2 1 Response Time Measurement Same Day Next Day Two Days Beyond Two Days 5% 24% 47% 24% Rating Distribution 4 3 2 1
- 6. Quantitative Analysis: Fulfillment of Requirement Rating 4 1 Ability to understand requirement and submit the offer 100% <100% 90% 10% Rating Distribution 4 1
- 7. Quantitative Analysis: Follow up Rating 4 1 Proactive Follow up after Offer was submitted Did follow up Didn’t Follow up 10% 90% Rating Distribution 4 1
- 8. Qualitative Analysis: Curious - KYC 81% 19% Rating Distribution 4 1 Rating 4 1 Probing questions to understand the customer Asked Didn’t ask
- 9. Qualitative Analysis: Consultative Approach - KYA Rating 4 1 Probing questions to understand technical requirements Asked Didn’t ask 68% 32% Rating Distribution 4 1
- 10. Communication Quality: Written Rating 4 1 Spelling and grammatical errors Punctuation etc. Misspelling customer name etc. Satisfactory Not Satisfactory 90% 10% Rating Distribution 4 1
- 11. Communication Quality: Verbal Rating 4 1 Fluency, Pronouncation etc. Satisfactory Not Satisfactory 81% 19% Rating Distribution 4 1
- 12. Up-Selling & Cross-Selling Rating 4 1 Exploration to sell higher version/model and adjacent product Explored Unexplored 52% 48% Rating Distribution 4 1
- 13. Follow-Up Ratings 4 1 Proactive follow up calls Followed up Didn’t follow up 10% 90% Rating Distribution 4 1
- 14. Overall Rating Rating 4 3 2 1 Maximum score 36 > 30 26-30 21-25 < 21 0% 14% 41% 45% Rating Distribution 4 3 2 1
- 15. Improvement Areas Response time to be improved Follow up is required KYC AND KYA should be done Upselling and cross selling is desired
- 16. POSITIVE EXPERIENCES “Don’t worry sir. I will take care of your requirement” “Please visit our Experience Centre” “Sir, since your hospital is in an elite area, I would like to suggest you to consider ProTilt too” “We will make sure that your requirements are taken care off perfectly”