This document discusses Michael Porter's theories on competitive forces and competitive advantage. It covers Porter's five forces model of competition, including rivalry among existing firms, threat of substitutes, buyer power, supplier power, and threat of new entrants. It also discusses how firms can achieve competitive advantage through developing resources and capabilities to achieve either a cost advantage or differentiation advantage. The document provides examples and details on each of Porter's theories to analyze industry competition and strategy.
Customer is a king and Customers are the mainly focused in making new marketing strategy. In the banking field a unique relationship exists between the customers and the bank. But because of various reasons like lack of training ,new technology literacy, financial targets, risk of failure etc., some banks are still following the traditional ways of marketing and another hand some are making attempts to adapt CRM. It is with this background, the researcher has made a modest attempt towards the idea that CRM can be adapted uniformly in the banking industry for betterment of Banking Services. Understanding on Customer Relationship Management is always a concern among the service providers especially banks. Banks makes their own way of managing their relationships new and existing customers. The aim of this paper is to examine the Customer Relationship Management as a new methodology looks forward to identify and attract consumers through the process of developing relationships (business - customer). The methodology of the CRM aims to maintain customer satisfaction and increase consumer loyalty. The purpose of this paper is to study the importance of CRM systems and in-depth knowledge of methods and management techniques customer relationships.
The main issue of this study is that CRM has become a multi-faceted and complex phenomenon that is ridden by various factors. Due to this complexity, a number of different variables have been used to measure CRM which investigated by several prior studies. However, most of businesses need to know and look at the particular measures and dimensions of the CRM that have a significant impact on customer satisfaction and loyalty, which would enrich the business' performance, especially with the increase in competition as well as lack of differentiation in providing a service. This paper aimed to review literature on CRM and to identify its impact on customer satisfaction and customer loyalty. The studies are analyzed on the basis of some general characteristics and variables that significantly enhance CRM and its influence on customer satisfaction and customer loyalty. For this purpose, we investigate the existing literature on the impact of CRM on customer satisfaction and customer loyalty along with its spread among publications to identify the potential development in the field.
Customer is a king and Customers are the mainly focused in making new marketing strategy. In the banking field a unique relationship exists between the customers and the bank. But because of various reasons like lack of training ,new technology literacy, financial targets, risk of failure etc., some banks are still following the traditional ways of marketing and another hand some are making attempts to adapt CRM. It is with this background, the researcher has made a modest attempt towards the idea that CRM can be adapted uniformly in the banking industry for betterment of Banking Services. Understanding on Customer Relationship Management is always a concern among the service providers especially banks. Banks makes their own way of managing their relationships new and existing customers. The aim of this paper is to examine the Customer Relationship Management as a new methodology looks forward to identify and attract consumers through the process of developing relationships (business - customer). The methodology of the CRM aims to maintain customer satisfaction and increase consumer loyalty. The purpose of this paper is to study the importance of CRM systems and in-depth knowledge of methods and management techniques customer relationships.
The main issue of this study is that CRM has become a multi-faceted and complex phenomenon that is ridden by various factors. Due to this complexity, a number of different variables have been used to measure CRM which investigated by several prior studies. However, most of businesses need to know and look at the particular measures and dimensions of the CRM that have a significant impact on customer satisfaction and loyalty, which would enrich the business' performance, especially with the increase in competition as well as lack of differentiation in providing a service. This paper aimed to review literature on CRM and to identify its impact on customer satisfaction and customer loyalty. The studies are analyzed on the basis of some general characteristics and variables that significantly enhance CRM and its influence on customer satisfaction and customer loyalty. For this purpose, we investigate the existing literature on the impact of CRM on customer satisfaction and customer loyalty along with its spread among publications to identify the potential development in the field.
The Changing Nature of the Customer Relationshipmichellereape
This paper explores considerations on how to harness the power of the customer relationship on the front lines to power our clients’ competitive edge through to their bottom line
Impact of Customer Relationship Management on Customers loyalty . Falana Temitope
A survey research on the impact of Customer Attraction , Customer retention, Customer satisfaction programs on Customers loyalty. In Asaba, Delta State, NIgeria .
CRM Implementation in Indian Telecom Industry – Evaluating the Effectiveness ...Waqas Tariq
With the liberalization and internationalization in telecommunication, service quality has become an important means of differentiation and path to achieve business success. Such differentiation based on service quality is seen as a key source of competitiveness for many Indian firms and hence have implications for leadership in such organizations. Faced with a growing market and increasing competition, companies in the telecom business are adopting to new technological imperatives in order to outperform their competitors. These companies adapt continuously to the dynamic environment so as to survive competition. The emphasis here lies in identifying critical value adding processes and redesigning them to become customer centric. One such approach in the adoption of an IT to move towards customers is the Customer Relationship Management (CRM). The Indian Mobile Service Providers are using CRM extensively to identify the needs of the customers and stretching out ways and means to satisfy them. In this context, it is absolutely essential to study the effectiveness of the CRM being practiced by the mobile service providers. This study specifically analyses the extent to which CRM is being practiced by the mobile service providers, and identifies the effect of the service quality of the mobile service providers on the Customer Loyalty. As CRM focuses on being customer centric, it becomes essential to measure the effectiveness of CRM in terms of the degree to which the customers are advocates of the mobile service provider as well as to measure the degree to which they participate in the cross selling and up selling of the various products and services of the provider. To evaluate the effectiveness, there are lots of quantitative techniques available and some work in this area has already been done. But there is a dearth of literature focusing on the relative efficiency. One advanced operations research technique which evaluates the relative efficiency is the Frontier Analysis or Data Envelopment Analysis (DEA). This paper attempts to use Data Envelopment Analysis to assess the effectiveness of Mobile Service Providers, specifically a set of the providers offering services in Chennai, Tamil Nadu, India. The research has identified a set of input and output parameters for each Service Provider, from which the efficient frontiers (DMUs) are determined. The relative efficiency of the Service Providers are measured with respect to the efficient frontier and then analyzed. Detailed recommendations are set forth, for appropriate interventions to address the specific gaps identified through the gaps analysis. The analysis further provides useful information and opens up new avenues for future research.
CRM, subject notes as per the syllabus of Osmania university, this notes are very useful for the students pursuing any subject of customer relationship management courses, this can also be used by practitioners in the file of service sector
A STUDY WITH SPECIAL REFERENCE TO BANKING INDUSTRY IN INDIAIAEME Publication
Customer Relationship Management (CRM) has emerged as a popular business strategy in today’s competitive environment. It is a discipline which enables the business to identify and target their most profitable customers. CRM involves new and advance marketing strategies which not only retain the existing customers but also acquire new customers. It has been invented as a unique technique capable of remarkable changes in total output of companies. CRM in financial services industry is a cyclical process which starts with definition of customer expectations which are difficult to manage but are often the cause of dissonance which results in loss of existing customer base.
The Changing Nature of the Customer Relationshipmichellereape
This paper explores considerations on how to harness the power of the customer relationship on the front lines to power our clients’ competitive edge through to their bottom line
Impact of Customer Relationship Management on Customers loyalty . Falana Temitope
A survey research on the impact of Customer Attraction , Customer retention, Customer satisfaction programs on Customers loyalty. In Asaba, Delta State, NIgeria .
CRM Implementation in Indian Telecom Industry – Evaluating the Effectiveness ...Waqas Tariq
With the liberalization and internationalization in telecommunication, service quality has become an important means of differentiation and path to achieve business success. Such differentiation based on service quality is seen as a key source of competitiveness for many Indian firms and hence have implications for leadership in such organizations. Faced with a growing market and increasing competition, companies in the telecom business are adopting to new technological imperatives in order to outperform their competitors. These companies adapt continuously to the dynamic environment so as to survive competition. The emphasis here lies in identifying critical value adding processes and redesigning them to become customer centric. One such approach in the adoption of an IT to move towards customers is the Customer Relationship Management (CRM). The Indian Mobile Service Providers are using CRM extensively to identify the needs of the customers and stretching out ways and means to satisfy them. In this context, it is absolutely essential to study the effectiveness of the CRM being practiced by the mobile service providers. This study specifically analyses the extent to which CRM is being practiced by the mobile service providers, and identifies the effect of the service quality of the mobile service providers on the Customer Loyalty. As CRM focuses on being customer centric, it becomes essential to measure the effectiveness of CRM in terms of the degree to which the customers are advocates of the mobile service provider as well as to measure the degree to which they participate in the cross selling and up selling of the various products and services of the provider. To evaluate the effectiveness, there are lots of quantitative techniques available and some work in this area has already been done. But there is a dearth of literature focusing on the relative efficiency. One advanced operations research technique which evaluates the relative efficiency is the Frontier Analysis or Data Envelopment Analysis (DEA). This paper attempts to use Data Envelopment Analysis to assess the effectiveness of Mobile Service Providers, specifically a set of the providers offering services in Chennai, Tamil Nadu, India. The research has identified a set of input and output parameters for each Service Provider, from which the efficient frontiers (DMUs) are determined. The relative efficiency of the Service Providers are measured with respect to the efficient frontier and then analyzed. Detailed recommendations are set forth, for appropriate interventions to address the specific gaps identified through the gaps analysis. The analysis further provides useful information and opens up new avenues for future research.
CRM, subject notes as per the syllabus of Osmania university, this notes are very useful for the students pursuing any subject of customer relationship management courses, this can also be used by practitioners in the file of service sector
A STUDY WITH SPECIAL REFERENCE TO BANKING INDUSTRY IN INDIAIAEME Publication
Customer Relationship Management (CRM) has emerged as a popular business strategy in today’s competitive environment. It is a discipline which enables the business to identify and target their most profitable customers. CRM involves new and advance marketing strategies which not only retain the existing customers but also acquire new customers. It has been invented as a unique technique capable of remarkable changes in total output of companies. CRM in financial services industry is a cyclical process which starts with definition of customer expectations which are difficult to manage but are often the cause of dissonance which results in loss of existing customer base.
Michael porter's five force model ( porter's competitive enviroment analysis)Suleyman Ally
porters five forces, advantages and its limitation. features of attractive and unattractive competitive enviroment, cirmustances that couses higher supplier and customer bargaining power,
524 COMPETITIVE ADVANTAGE IN THE ENTERPRISE PERFORMANCE .docxalinainglis
524
COMPETITIVE ADVANTAGE IN THE ENTERPRISE PERFORMANCE
Prunea Ana Daniela
Universitatea din Oradea, Facultatea de Stiinte Economice
[email protected]
Abstract: Rapid changes in market characteristics and the technological innovations are
common and faster challenges, resulting in products, processes and technologies. The
competitive advantage is volatile, difficult to obtain and more difficult to maintain and
strengthened with consumers who through their individual choices polarization confirms
the recognition performance and award competitive advantages, thus causing the
competitive ranking of companies present in a particular market. The competitive
advantage lies in the focus of the performance of companies in competitive markets and
innovation is a source for obtaining and consolidating it. Companies will need to
demonstrate the capacity to adapt to changes in the business environment so as to
maintain the helded positions. This paper treats this aspect behavior that companies
should adopt to get on the account of innovation a sustainable competitive advantage. I
started of the work in the elaboration from the theory of developed by Michael Porter in
his book "Competitive Advantage: Creating and Sustaining Superior Performance" we
applied methods listed thus trying to point out possible ways of creating competitive
advantage by companies. We have presented the sources of competitive advantage and
the factors on which depends its creation. Walking theoretical research revealed how lack
of competitive advantage leads to a lack of competitiveness of companies and the benefits
that arise with the creation of this type of asset. Among the most important benefits is to
increase performances. Once the competitive advantage is achieved, it must be
maintained and updated market conditions and the methods that can be created a
sustainable competitive advantage represent the answers to many of the companies
questions are fighting for survival in an environment of fierce competition. The
implementation of methods for obtaining competitive advantages, but also exist dangers,
that every company should know them once they develop a strategy for obtaining a
competitive advantage. The purpose of this paper is to present the importance of having
competitive advantage; the ways in which it ppoate obtain and hazards that may arise
with its implementation by companies.
Key words: competitive advantage; companies; competition; strategies
JEL classification: A1, D6
1. Introduction
The concept of competitive advantage in the literature has been introduced by M. Porter
in an attempt to identify objectives. In his book "Competitive Advantage: Creating and
Sustaining Superior Performance," Porter says the goal of all businesses is getting a
competitive advantage in relations with competitors on the market. This advantage can
be achieved by two ways, ie selling products at a lower price, or their differentiati.
524 COMPETITIVE ADVANTAGE IN THE ENTERPRISE PERFORMANCE .docxtroutmanboris
524
COMPETITIVE ADVANTAGE IN THE ENTERPRISE PERFORMANCE
Prunea Ana Daniela
Universitatea din Oradea, Facultatea de Stiinte Economice
[email protected]
Abstract: Rapid changes in market characteristics and the technological innovations are
common and faster challenges, resulting in products, processes and technologies. The
competitive advantage is volatile, difficult to obtain and more difficult to maintain and
strengthened with consumers who through their individual choices polarization confirms
the recognition performance and award competitive advantages, thus causing the
competitive ranking of companies present in a particular market. The competitive
advantage lies in the focus of the performance of companies in competitive markets and
innovation is a source for obtaining and consolidating it. Companies will need to
demonstrate the capacity to adapt to changes in the business environment so as to
maintain the helded positions. This paper treats this aspect behavior that companies
should adopt to get on the account of innovation a sustainable competitive advantage. I
started of the work in the elaboration from the theory of developed by Michael Porter in
his book "Competitive Advantage: Creating and Sustaining Superior Performance" we
applied methods listed thus trying to point out possible ways of creating competitive
advantage by companies. We have presented the sources of competitive advantage and
the factors on which depends its creation. Walking theoretical research revealed how lack
of competitive advantage leads to a lack of competitiveness of companies and the benefits
that arise with the creation of this type of asset. Among the most important benefits is to
increase performances. Once the competitive advantage is achieved, it must be
maintained and updated market conditions and the methods that can be created a
sustainable competitive advantage represent the answers to many of the companies
questions are fighting for survival in an environment of fierce competition. The
implementation of methods for obtaining competitive advantages, but also exist dangers,
that every company should know them once they develop a strategy for obtaining a
competitive advantage. The purpose of this paper is to present the importance of having
competitive advantage; the ways in which it ppoate obtain and hazards that may arise
with its implementation by companies.
Key words: competitive advantage; companies; competition; strategies
JEL classification: A1, D6
1. Introduction
The concept of competitive advantage in the literature has been introduced by M. Porter
in an attempt to identify objectives. In his book "Competitive Advantage: Creating and
Sustaining Superior Performance," Porter says the goal of all businesses is getting a
competitive advantage in relations with competitors on the market. This advantage can
be achieved by two ways, ie selling products at a lower price, or their differentiati.
Business level strategies—Porter’s framework of competitive strategies, Conditions, risks and benefits of Cost leadership, Differentiation and Focus strategies,
Strategic Analysis and choice—Corporate level analysis (BCG, GE Ninecell, Hofer’s product market evolution and Shell Directional policy Matrix)
Industry level analysis; Porter’s five forces model, Qualitative factors in strategic choice.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
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"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
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"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
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1. Michael Porter
Competitive forces and competitive advantage
Tourish and environment
Pedro Francisco Medina Marín
Dni: 15425741D Id:b121300810
24/02/2012
2. Pedro Francisco Medina Marín
1
SUMMARY
1. Competitive forces………………………………………………………………………Pag. 2
1.1.Rivalry
1.2.Threat of Substitutes
1.3.Buyer Power
1.4.Supplier Power
1.5.Threat of New Entrants and Entry Barriers
2. Competitive advantage………………………………………………………….……Pag. 6
2.1.Resources and Capabilities
2.2.Cost Advantage and Differentiation Advantage
2.3.Value Creation
3. Porters Five Forces Context: Environment……………………………Pag. 8
4. Competitive advantages relationship with environment…….Pag. 10
4.1.Improved productivity due to a possible cost savings
4.2.Product differentiation
5. Activities to be more competitive……………………………….…………Pag. 12
6. References……………………………………………………………………………………..Pag. 13
3. Pedro Francisco Medina Marín
2
1.Competitive forces
(Diagram of Porter´s 5 forces)
1.1. Rivalry.
In the traditional economic model, competition among rival firms drives profits to zero. But competition is not perfect and firms are not unsophisticated passive price takers. Rather, firms strive for a competitive advantage over their rivals. The intensity of rivalry among firms varies across industries.
The CR indicates the percent of market share held. A high concentration ratio indicates that a high concentration of market share is held by the largest firms the industry is concentrated. With only a few firms holding a large market share, the competitive landscape is less competitive.
A low concentration ratio indicates that the industry is characterized by many rivals, none of which has a significant market share. These fragmented markets are said to be competitive.
4. Pedro Francisco Medina Marín
3
When a rival acts in a way that elicits a counter-response by other firms, rivalry intensifies. The intensity of rivalry commonly is referred to as being intense, moderate, or weak, based on the firms aggressiveness in attempting to gain an advantage.
In pursuing an advantage over its rivals, a firm can choose from several competitive moves:
Changing prices
Improving product differentiation
Creatively using channels of distribution
Exploiting relationships with suppliers
The intensity of rivalry is influenced by the following industry characteristics:
1. A larger number of firms increases rivalry.
2. Slow market growth causes firms to fight for market share.
3. High fixed costs result in an economy of scale effect that increases rivalry.
4. High storage costs or highly perishable products.
5. Low switching costs increases rivalry.
6. Low levels of product differentiation.
7. Strategic stakes are high.
8. High exit barriers.
9. A diversity of rivals.
10. Industry Shakeout.
1.2. Threat of Substitutes.
In Porter´s model, substitute products refer to products in other industries. To the economist, a threat of substitutes exists when a product´s demand is affected by the price change of a substitute product.
Product´s price elasticity is affected by substitute products as more substitutes become available, the demand becomes more elastic since customers have more alternatives. A close substitute product constrains the ability of firms in an industry to raise prices.
The competition engendered by a Threat of Substitute comes from products outside the industry.
While the threat of substitutes typically impacts an industry through price competition, there can be other concerns in assessing the threat of substitutes.
5. Pedro Francisco Medina Marín
4
1.3. Buyer Power.
The power of buyers is the impact that customers have on a producing industry. In general, when buyer power is strong, the relationship to the producing industry is near to what an economist terms a monopsony, a market in which there are many suppliers and one buyer. Under such market conditions, the buyer sets the price. In reality few pure monopsony exist, but frequently there is some asymmetry between a producing industry and buyers. The following tables outline some factors that determine buyer power.
1.4. Supplier Power.
A producing industry requires raw materials labor, components, and other supplies. This requirement leads to buyer-supplier relationships between the industry and the firms that provide it the raw materials used to create products.
Suppliers, if powerful, can exert an influence on the producing industry, such as selling raw materials at a high price to capture some of the industry´s profits. The following tables outline some factors that determine supplier power.
6. Pedro Francisco Medina Marín
5
1.5. Threat of New Entrants and Entry Barriers.
It is not only incumbent rivals that pose a threat to firms in an industry; the possibility that new firms may enter the industry also affects competition. In theory, any firm should be able to enter and exit a market, and if free entry and exit exists, then profits always should be nominal. In reality, however, industries possess characteristics that protect the high profit levels of firms in the market and inhibit additional rivals from entering the market. These are barriers to entry.
Barriers to entry are more than the normal equilibrium adjustments that markets typically make. For example, when industry profits in increase, we would expect additional firms to enter the market to take advantage of the high profit levels, over time driving down profits for all firms in the industry. When profits decrease, we would expect some firms to exit the market thus restoring a market equilibrium.
Falling prices, or the expectation that future prices will fall, deters rivals from entering a market. Firms also may be reluctant to enter markets that are extremely uncertain, especially if entering involves expensive start-up costs. These are normal accommodations to market conditions. But it firms individually keep prices artificially low as a strategy to prevent potential entrants from entering the market, such entry- deterring pricing establishes a barrier.
Barriers to entry are unique industry characteristics that define the industry. Barriers reduce the rate of entry of new firms, thus maintaining a level of profits for those already in the industry. From a strategic perspective, barriers can be created or exploited to enhance a firm´s competitive advantage. Barriers to entry arise from
7. Pedro Francisco Medina Marín
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several sources:
1) Government creates barriers.
2) Patents and proprietary knowledge serve to restrict entry into an industry.
3) Asset specificity inhibits entry into an industry.
4) Organizational (Internal) Economies of Scale.
Barriers to exit work similarly to barriers to entry. Exit barriers limit the ability of a firm to leave the market and can exacerbate rivalry unable to leave the industry, a firm must compete. Some of an industry´s entry and exit barriers can be summarized as follows:
2. Competitive advantage
When a firm sustains profits that exceed the average for its industry, the firm is said to possess a competitive advantage over its rivals. The goal of much of business strategy is to achieve a sustainable competitive advantage.
Michael Porter identified two basic types of competitive advantage:
• cost advantage
• differentiation advantage
A competitive advantage exists when the firm is able to deliver the same benefits as competitors but at a lower cost (cost advantage), or deliver benefits that exceed those of competing products (differentiation advantage). Thus, a competitive advantage enables the firm to create superior value for its customers and superior profits for itself.
Cost and differentiation advantages are known as positional advantages since they describe the firm's position in the industry as a leader in either cost or differentiation.
A resource-based view emphasizes that a firm utilizes its resources and capabilities to create a competitive advantage that ultimately results in superior value creation.
The following diagram combines the resource-based and positioning views to illustrate
8. Pedro Francisco Medina Marín
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the concept of competitive advantage:
2.1. Resources and Capabilities
According to the resource-based view, in order to develop a competitive advantage the firm must have resources and capabilities that are superior to those of its competitors. Without this superiority, the competitors simply could replicate what the firm was doing and any advantage quickly would disappear.
Resources are the firm-specific assets useful for creating a cost or differentiation advantage and that few competitors can acquire easily. The following are some examples of such resources:
• Patents and trademarks
• Proprietary know-how
• Installed customer base
• Reputation of the firm
• Brand equity
Capabilities refer to the firm's ability to utilize its resources effectively. An example of a capability is the ability to bring a product to market faster than competitors. Such capabilities are embedded in the routines of the organization and are not easily documented as procedures and thus are difficult for competitors to replicate.
The firm's resources and capabilities together form its distinctive competencies. These competencies enable innovation, efficiency, quality, and customer responsiveness, all of which can be leveraged to create a cost advantage or a differentiation advantage.
9. Pedro Francisco Medina Marín
8
2.2. Cost Advantage and Differentiation Advantage
Competitive advantage is created by using resources and capabilities to achieve either a lower cost structure or a differentiated product. A firm positions itself in its industry through its choice of low cost or differentiation. This decision is a central component of the firm's competitive strategy.
Another important decision is how broad or narrow a market segment to target. Porter formed a matrix using cost advantage, differentiation advantage, and a broad or narrow focus to identify a set of generic strategies that the firm can pursue to create and sustain a competitive advantage.
2.3. Value Creation
The firm creates value by performing a series of activities that Porter identified as the value chain. In addition to the firm's own value-creating activities, the firm operates in a value system of vertical activities including those of upstream suppliers and downstream channel members.
To achieve a competitive advantage, the firm must perform one or more value creating activities in a way that creates more overall value than do competitors. Superior value is created through lower costs or superior benefits to the consumer (differentiation).
3. Porters Five Forces Context: Environment
Generally, strategic planning commences with an analysis phase, where you seek to refresh your understanding of your businesses 3 key strategic environments, these three strategic environments that you analyses during your strategic analysis are your
Macro Environment,
Industry Environment, (or Porter's Five Forces), and
Internal Environment
Porter´s five forces is a competitive analysis model, it helps you to understand at the nature of competition within your industry, hence it is used when completing your industry analysis.
The traditional view among economists and managers concerning environmental protection is that it comes at an additional cost imposed on firms, which may erode their global competitiveness. Environmental regulations (ER) such as technological
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standards, environmental taxes or tradable emission permits force firms to allocate some inputs (labor, capital) to pollution reduction, which is unproductive from a business perspective. Technological standards restrict the choice of technologies or inputs in the production process. Taxes and tradable permits charge firms for their emission pollution, a by-product of the production process which was free before. These fees necessarily divert capital away from productive investments.
This traditional paradigm was challenged by a number of analysts, notably Professor Michael Porter and his co-author Claas van der Linde. Based on cases studies, the authors suggest that pollution is often a waste of resources and that a reduction in pollution may lead to an improvement in the productivity with which resources are used. More stringent but properly designed environmental regulations can trigger innovation that may partially or more than fully offset the costs of complying with them in some instances.
Porter and van der Linde first described the main casual links involved in the PH, if properly designed, environmental regulations can lead to innovation offsets that will not only improve environmental performance, but will partially and sometimes more than fully offset the additional cost of regulation.
Porter and van der Linde go on to explain that there are at least five reasons that properly crafted regulations may lead to these outcomes:
• First, regulation signals companies about likely resource inefficiencies and potential technological improvements.
• Second, regulation focused on information gathering can achieve major benefits by rising corporate awareness.
• Third, regulation reduces the uncertainty that investments to address the environment will be valuable.
• Fourth, regulation creates pressure that motivates innovation and progress.
• Fifth, regulation levels the transitional playing field.
Finally, they note “…we readily admit that innovation cannot always completely offset the cost of compliance, especially in the short term before learning can reduce the cost of innovation-based solutions”.
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4. Competitive advantages relationship with environment
The company competes in a global competitive environment characterized by uncertainty, dynamism and complexity. The strategic direction that will be responsible for developing the company adapt to the changes that take place, trying to transform an environment into an environment dominated dominating. The business strategy will be in charge of trying to transform risks into opportunities to adapt as quickly as possible to the environment. Thus, the environmental factor adversely affect companies react or do not react late, but positively affect companies that fit better. This new environment is the emergence of new competitive advantages that can be exploited by companies that understand the importance of this opportunity.
In other words, as a positive pursuit of profit for the environment does not necessarily harm the company. The overlap of the ecological and economic objectives is greater than one might think at first. It is possible to achieve a common benefit. Improved environmental performance can lead the company improved its competitiveness. These are called situations win-win-win. While the company can maximize their financial goals and the customer gets their needs through the product of the company, the environment is benefited by a minimization of the impact.
This improvement can come from both the supply side (through improved productivity), and from the demand orientation (via product differentiation).
4.1. Improved productivity due to a possible cost savings.
Analogously to quality management, investment and increases costs to adapt our process and our product more environmentally stringent criteria (prevention costs) can be amortized over the following cost savings:
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a) Costs of waste: caused by the misuse of resources.
b) Legal costs: both of complying with current legislation and the costs of non- compliance (sanctions, indennizaciones, etc.)
c) Costs of loss of image: a negative image of the behavior of the company towards the environment can lead to a rejection of its products by customers. According to the Environment Foundation study, 78% of the Spanish would not be willing to buy a product if the manufacturer knew that undertaking practices that harm the environment, compared with 10% that would be.
Therefore, one can say that investing in prevention environmental impact (environmental quality costs) can offset the existence of environmental quality costs no (fines and penalties, taxes, costs of damage restoration or cleaning, insurance coverage environmental risks, ...).
4.2. Product differentiation
Just as the quality, branding, packaging, added services, etc.. are means of differentiation, ecological attributes of the product or the packaging or the image of company concerned with the environment may also constitute elements of differentiation for the consumer segment, the green, which gradually becomes larger. These consumers are willing to prefer, for the same price and quality, a brand with ecological attributes compared to competing brands or even to pay a premium for it. Therefore, the environment can be beneficial to the company by creating a corporate image / green product created through the implementation of a marketing strategy to disseminate credible market efforts in the industry regarding environmental protection.
The creation of this company respects the natural environment is valuable not only towards our potential consumers but also to other stakeholders face (1) of the firm as:
a) Current and potential employees, who begin to question their responsibility for the pollution generated by your business.
b) Public bodies, they begin to incorporate the environmental variable in public procurement processes and procurement of work.
c) Potential investors, since more and more people looking to invest their money consistent with their ethical values.
d) Financial institutions, which are beginning to include environmental considerations in the lending process.
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5. Activities to be more competitive
The environment offers opportunities for improvement to companies that incorporate management of environmental quality. In this regard, in addition to respect environmental legislation increasingly stringent and punitive to those who commit crimes against the environment, environmental quality management improves business efficiency, reduces the risk of accidents and related penalties, and can achieve an ecological image, used in public relations for the company, helping to improve their competitiveness.
The environmental management system is understood within the total quality management of the company, laying down the procedures, measures and actions to meet environmental requirements and thus, get a quality product that meets consumer economically.
The environmental quality management involves the establishment of an environmental policy and an organization to fully achieve the objectives. Once launched, the company is audited to measure efficiency. In short, involves the creation of a department - that is dependent on the size of the organization - that works like any other organization.
Now, as any department, requires control systems that allow their permanence in time. In any case, the quality system registration is not mandatory, but it is a voluntary process used to improve the company.
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6. References:
http://www.quickmba.com/strategy/porter.shtml
http://www.quickmba.com/strategy/competitive-advantage/
http://www.whatmakesagoodleader.com/Porters-five-forces.html
http://www.cirano.qc.ca/pdf/publication/2010s-29.pdf
http://www.ciberconta.unizar.es/leccion/gestmed/200.HTM