The document provides a summary of qualifications and work experience for Michael Karrenbauer. It summarizes over 25 years of experience in inside sales, customer service, and logistics. It also lists his education and extensive training and certifications in areas such as sales, customer service, logistics, warehouse operations, forklift operation, and electrical products.

1. MICHAEL KARRENBAUER
118 Berkshire Drive. Mt. Laurel, NJ 08054. m.karrenbauer69@gmail.com. 404-428-8186
A proven professional with over 25 years of inside sales, customer service and logistics experience.
Have a passion for exceeding customer expectations and never falling short of company sales goals.
Work exceptionally well in a team environment but can also excel with minimum supervision.
Excellent interpersonal and communication skills. Familiar with Microsoft Office.
SUMMARY OF QUALIFICATIONS
• Developed new prospects and maintained
contacts with established customers for
company sales.
• Initiated interaction with prospects and
customers by telephone or electronic
communication, with occasional in person
visits to customer's place of business.
• Selected customer orders from pick slots
using pick lists of assorted items to build
orders according to driver stops at
customer locations.
• Maintained the highest level of integrity
and professionalism in completing all
responsibilities and duties.
• Knowledge of OSHA Compliance;
Lock
Out/Tag Out.
• Valid Forklift Certification.
• Valid New Jersey's License.
• Assisted Sales Representatives, Customer
Service Representatives and other
employees by providing customer
quotations that resulted in profitable sales
revenue.
• Supported the overall department sales
strategy through efficient and timely
responses to internal and external
customers.
• Maintained the physical inventory of
supplies by comparing them to physical
counts of stock, and check for
discrepancies or resolve errors.
• Ability to maintain open channel of
communication with internal and external
customers, office staff, and external
agencies.
• Reviewed records for completeness,
accuracy and compliance with regulations.
WORK
EXPERIENCE
GRA YBAR ELECTRIC - Austell, GAIPhilade/phia,
PA
1988 - 2013
Inside Sales Representative/Quotations Specialist/Counter Sales/Warehouse Selector
• Handled customer complaints promptly, effectively and report potential claims.
• Kept management informed of local competition and market conditions.
• Carried out sales and merchandise programs as directed and recommended new items
for
stock.
• Maintained up-to-date customer record/file and reports of business transactions; assisted in
collection of past due accounts
• Prepared cost estimates of materials requested by Sales, Customer Service
Representatives,
Stock Maintenance, and others.
• Compiled/organized bills of material, utilizing knowledge of products to be manufactured and
available service solutions; compared competing manufacturers' bills of material to determine
the best solution for a customer.
• Itemized tools, fixtures, or equipment to be manufactured by company or purchased from
outside sources.
• Maintained the warehouse in an orderly and clean state; follow all Company safety procedures;

2. operate all warehouse equipment, perform daily safety inspections prior to first use.
• Received incoming material in accordance with WMS processes, accurately identify and
break
down the material, note discrepancies, and make the product ready for storage.
Page 1. of 3

3. MICHAEL KARRENBAUER
118 Berkshire Drive. Mt. Laurel, NJ 08054. m.karrenbauer69@gmail.com • 404-428-8186
• Store product in accordance with Warehouse Management Systems (WMS) processes.
• Unpacks and checks goods received against purchase orders or invoices, maintains records of
received goods, rejecting unsatisfactory items where necessary.
• Accurately select, check, and pack UPS orders following designated WMS processes for
packing, weighing, manifesting, palletizing, and loading.
EDUCATION
Richard Stockton College
Business
Burlington County College
Liberal Arts
CERTIFICATIONS & TRAINING
Sales Order Follow Up
Bar Coding
DOT Hazardous Material
Duties of CSR's
CSR Position Orientation: Customer Service
CSR Position Orientation: Introduction to the CSR Role and Branch Team
Material Storage and Handling
DOT Hazardous Material
Forklifts/Powered Industrial Trucks
Sales Strategies Levell
Sales Strategies Level 2
DOT Hazardous Material
MSDS Procedures for Hazardous Material
Professional Business Communication
SAP - Zone Processes
Documentation Structure and Control
Shipping UPS
Crown Rider Pallet Trucks
Forklifts/Powered Industrial Trucks
Material Storage and Handling
Safe Loading and Unloading of Trucks
Bendi Electric Narrow Aisle Forklift
Crown Four Wheel Sit-Down Lift Trucks
DOT Hazardous Material
MSDS Procedures for Hazardous Material
Computer Security - Introduction to Computer Security
Computer Security - Spyware and Adware
Computer Security - Protecting Against Malware
Computer Security - SPAM
Computer Security - Identity Theft
Computer Security - Protecting Your Data
Disposal of Distressed Inventory
Square D lEC Style Products lECOlll
Schneider AUT0170 Basic Motor Controls and Relays
Page 2 of 3
Pomona, NJ
Pemberton, NJ

4. MICHAEL KARRENBAUER
118 Berkshire Drive. Mt. Laurel, NJ 08054. m.karrenbauer69@gmail.com .404-428-8186
Schneider AUT0174 Motor Controls: Schematics and Wiring Designs
Square D AUT0172 Motor Controls Time Delay Relays
Square D Introduction to Control Products-Module 3
Square D PERE118 Introduction to Motor Control Centers
Schneider AUT0171 Overload Protection Devices
Schneider AUT0173 Motor Controls Schematic Symbols
Schneider Occupancy Sensors DIS0137
Schneider PEROll1-Introduction to Control Products
Schneider Switchboard Product Selector Enhancements DIS0114
Square D PEREl17 Introduction to Switchboards
Security Products Orientation: Introduction
Security Products Orientation: Surveillance
Security Products Orientation: Access Control
Security Products Orientation: Intrusion
Security Products Orientation: Audio Visual Notification
Security Products Orientation: Installation and Test Equipment
Security Products Orientation: Fire Systems
Microsoft Outlook 2003
SAP - Process Orders, Inquiries, and Returns
SAP - Workflow Overview
SAP - Customer Returns
SAP - SPJ Sales Deal
SAP - NOF Processing
SAP - Customer Pricing - Field
Square D CRPs
Export Terms of Sales
Foreign Sales Corporation (FSC) Sales
PC Fundamentals
Schneider NQOD Panelboards & Circuit Breakers DIS0105
Square D QMB & I-Line Power Distribution Panels
Schneider NF Panelboards & Circuit Breakers PER0115
Schneider QO and Homeline Load Centers and Circuit Breakers DIS0103 (TR212)
Handling Upset Customers
Schneider Dry Type Transformers DIS0101
Square D PEREl17 Introduction to Switchboards
Customer Service Standard
Introduction to Project Manager
MSDS Procedures for Hazardous Materials
Plant/Factory Inspections
Problem Solving With Statistical Process Control
IS09000: Graybar Edition
Dealing with Irate Customers
Schneider Introduction to Distribution Equipment PEROl12
Introduction to Purchasing
Effective Business Writing
Negotiation Skills for Sales Professionals
IBM Cabling System
Total Quality Philosophy
Page 3 of 3

5. References
Business:
Michael Bellso, Inbound Manager
Graybar Electric
8180 Troon Circle
Austell, GA 30168
678-945-9970
Dewitt McLaughlin, Assistant Outbound Manager
Graybar Electric
8180 Troon Circle
Austell, GA 30168
678-945-9970
Carlo Faragalli, Quotations Specialist
Billows Electric
1931 Olney Avenue
Suite 800
Cherry Hill, NJ 08063
856-751-2200
Sean Mooney, Operations Manager
Schneider Electric
2002 Sproul Road
Broomall, Pa 19008
610-355-1830
Personal:
Michael Hopkins, Internal Operations Manager
6940 Krewson Oa ks Street
Lakeland, FL 33810
863-687-8000
Chris Stinger, Hamilton Martial Arts/Owner
957 Highway 33
Trenton, NJ 08690
609-588-4900
Paul Follet, Self employed
115 Berkshire Drive
Mount Laurel, NJ 08054
609-980-8303