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Michael Davis
4600 Old Court Road
Baltimore MD 21208
862-235-7897
410-660-7227
indsceo@gmail.com
Experience:
24 hour locksmith (Geula Services) over-night Dispatcher / 888-235-7897
205 us 46 Totowa NJ 07512 March 2014 – November 2015
• inbound calls for locksmith services
• multi-line dispatch for several state's
• over night supervisor for drivers
• tracking orders via map locations
• handled all customer's inquiries/ payments
Five Star Towing over-night Dispatcher / 973-484-5264
2155 mc Carter Hwy Newark NJ 07104 June 2013 – February 2014
• Inbound call center for roadside assistance
• data entry / payments
• follow up calls with customer
• dispatching drivers for tri state
• provided tow & lockout service for insurance companies
Answer Me Services customer service /dispatcher / 800-235-7373
300 us 17s Hackensack NJ 07601 April 2008 – October 2012
• Locksmith related services for commercial, residential, & vehicle
• 24 hour call center for emergency roadside assistance 400 + per shift
• Multi -line dispatch service for several states included technical support
• Supervisory details for 10-15 people concerning customer service issues
• Accounts management using a Microsoft based custom software
Watts Room Marketing customer service /sales / 201-845-3100
18 railroad Ave Rochelle park NJ 07662 September 1998 – April 2008
• Outbound calling 200 + predictive dialer
• Sales presentations & closings via phone
• Correspondence via internet using Five9 software
• Correspondence via E-mail follow up
• Conducted surveys for focus groups & set appointments
Passaic County Board of Social Services – case manager /973-881-2500
100 Hamilton St. Paterson, NJ 07505 January 1989 to June 1996
• Interviewed clients face to face to determine eligibility for benefits
• Clerical & data entry for welfare programs
• Explained government guideline & policies
• Client follow up
Education:
Eastern Shore community College 1986-1987
Passaic county community college 1990-1991

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Michael Davis Resume1

  • 1. Michael Davis 4600 Old Court Road Baltimore MD 21208 862-235-7897 410-660-7227 indsceo@gmail.com Experience: 24 hour locksmith (Geula Services) over-night Dispatcher / 888-235-7897 205 us 46 Totowa NJ 07512 March 2014 – November 2015 • inbound calls for locksmith services • multi-line dispatch for several state's • over night supervisor for drivers • tracking orders via map locations • handled all customer's inquiries/ payments Five Star Towing over-night Dispatcher / 973-484-5264 2155 mc Carter Hwy Newark NJ 07104 June 2013 – February 2014 • Inbound call center for roadside assistance • data entry / payments • follow up calls with customer • dispatching drivers for tri state • provided tow & lockout service for insurance companies Answer Me Services customer service /dispatcher / 800-235-7373 300 us 17s Hackensack NJ 07601 April 2008 – October 2012 • Locksmith related services for commercial, residential, & vehicle • 24 hour call center for emergency roadside assistance 400 + per shift • Multi -line dispatch service for several states included technical support • Supervisory details for 10-15 people concerning customer service issues • Accounts management using a Microsoft based custom software Watts Room Marketing customer service /sales / 201-845-3100 18 railroad Ave Rochelle park NJ 07662 September 1998 – April 2008 • Outbound calling 200 + predictive dialer • Sales presentations & closings via phone • Correspondence via internet using Five9 software • Correspondence via E-mail follow up • Conducted surveys for focus groups & set appointments Passaic County Board of Social Services – case manager /973-881-2500 100 Hamilton St. Paterson, NJ 07505 January 1989 to June 1996 • Interviewed clients face to face to determine eligibility for benefits • Clerical & data entry for welfare programs • Explained government guideline & policies • Client follow up Education: Eastern Shore community College 1986-1987
  • 2. Passaic county community college 1990-1991