This document contains instructions for 5 assignments related to a management course. The assignments address topics like conflict analysis, negotiation skills, personal power in communication, leadership and ethics in negotiation, and a situational analysis of a crisis on United Airlines Flight 232. Students are asked to analyze conflicts and negotiations, examine concepts like listening and persuasion, evaluate a political leader's negotiation skills, and profile key figures involved in the Flight 232 emergency landing. For each assignment, students must write a paper addressing specific questions and meet formatting requirements like length, file naming conventions, and APA style citations.

1. MGT 301 Module 1 Assignment 3 Conflict
Analysis Essay
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Understanding the meaning of conflict is important when exploring the
relationship between conflict and negotiation. This assignment will
allow you to examine the causes and effects of a conflict.
Review the textbook definition of conflict and conduct independent
research using the University online library resources or the Internet to
find other definitions of conflict.
Consider an experience of a conflict situation from your personal or
work life. Use the following steps to analyze the conflict situation and
suggest an appropriate solution.
· Step 1: Provide your definition of conflict and describe the
meaning, nature and components of conflict
· Step 2: Define the problem and identify the conflict issues.
· Step 3: Determine your goal in resolving the conflict.
· Step 4: Analyze the problem and state the causes, symptoms,
effects, and obstacles that keep you from achieving your goal.
· Step 5: Generate two potential solutions and recommend ways to
attain the goal and resolve the conflict.

2. Write a 3-5 page essay in Microsoft Word format, citing at least 3
sources of information (one of which may be your text book). Apply APA
standards for writing style to your work.
Use the following file-naming convention:
LastnameFirstInitial_M1_A3.doc. For example, if your name is John
Smith, your document will be named SmithJ_M1_A3.doc.
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MGT 301 Module 2 Assignment 2 The
Importance of Listening and Responding in
Effective Negotiation
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The purpose of this assignment is to highlight the importance of listening
and responding in negotiations and to identify ways to improve listening
and speaking in various negotiation situations.
Consider a situation you observed or participated in where a
negotiation occurred. This can be a situation at home as child
negotiating a later bed time or a situation at work such as a co-worker
negotiating for additionaltime off. An example of a negotiation is
provided in the Webilography and is entitled: Classic Sesame Street:
Ernie and Bert Can’t Communicate. Determine the kind of listening
skills used in the interaction of your chosen negotiation.
Prepare a 3-5 page paper which addresses the following:

3. Respond to the following:
· Describe the negotiation you observed or participated in.
· Explain and describe what parts of the interaction employed
effective listening and speaking in the negotiation.
· Explain and describe what parts of the interaction employed
ineffective listening and speaking in the negotiation.
· Suggest and explain at least two alternative strategies which could
have been used to improve communication within this negotiation.
Make sure you clearly articulate your chosen negotiation and
thoroughly explain each section in your paper. Apply current APA
standards for writing style to your work and cite at least 2 references
(one of which may be your text book) in your paper.
Use the following file-naming convention:
LastnameFirstInitial_M2_A2.doc. For example, if your name is John
Smith, your document will be named SmithJ_M2_A2.doc.
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MGT 301 Module 3 Assignment 2 LASA 1
Personal Power, Communication and Effective
Persuasion
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4. The purpose of this assignment is for you to think about personal power
type and how it can influence our ability to negotiate, communicate and
persuade others during a negotiation.
In this assignment, you will write a research paper (5-6 pages) which
will examine communication techniques, the use of power, and how the
concepts of effective persuasion are applied to a specific situation.
Consider a scenario you have experienced or observed which involved a
negotiation, persuasive techniques and balance of power. This could be
a situation you experienced at work, home, school, shopping for a big
ticket item or even negotiating at a yard sale or flea market. You may
also choose a video clip found on the Internet which involves a
negotiation as the basis for this assignment.
There is an example scenario in Lynda.com you may want to work with.
If you are not currently signed into Lynda.com, use Lynda.com's EDMC
Login to sign in. Then click the following link to access the
scenario: Negotiation Fundamentals, Negotiation scenario: Flex time
(with Lisa Gates).
1. Describe the scenario you are using as the basis for this
assignment. The scenario must include elements of negotiation,
persuasive techniques, and balance of power. If your selected scenario
does not contain certain elements, then use what you have learned from
your studies in this course, along with your research, to expand the
scenario to include these elements. Provide a rationale for your choices.
If you are using a video, please include the URL in your description.
2. Describe what you believe to be the top three communication
issues presented in the scenario. Explain your choices.
3. Identify the sources of power used in the negotiation and explain
whether the sources of power were perceived or real. Use examples to
justify your response.

5. 4. Describe the relative balance of powers between the parties in the
scenario.
5. Assume you were the mediator in the chosen scenario and
recommend strategies which might reduce the conflict between the
parties.
6. List and describe the top 5 factors you believe should be
considered when building an effective negotiation strategy. Explain
your rationale for choosing the factors you included.
7. Discuss how persuasion differs from negotiation and describe how
each was used in the scenario. Explain if persuasion or negotiation was
more effective in the scenario. Justify your response.
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MGT 301 Module 4 Assignment 2 Negotiation,
Ethics and Effective Leadership
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The purpose of this assignment is to examine the relationship between
negotiation, ethics, and effective leadership.
Use the University online resources or other credible sources on the
Internet to locate and explore examples of President Obama’s
negotiation and leadership skills with Iranian leaders in 2009. Evaluate

6. how effective or ineffective his skills are in regard to U.S. relations with
Iran and complete the following tasks:
· Explore the role of deception and ethics in negotiation. Cite at
least two examples of possible deception in the President Obama and
Iranian leaders’ negotiation.
· Discuss the effectiveness of President Obama’s negotiation tactics
and explain how interests, goals, power and style impact the negotiation
skills of a leader.
· Describe and explain at least two tactics such as threats,
ultimatums, bullying, blocking etc. which may have been used to derail
the negotiation between the President and Iranian leaders.
· Describe which rules of negotiation may have been broken during
these negotiations. Use examples to support your response.
· Discuss at least two strategies or actions which could have been
adopted by the President to improve these negotiations. Justify your
response.
Complete a 4- to 5 page research essay in Word format, citing at least
three credible sources of information. Apply current APA standards for
writing style to your work.
Use the following file-naming convention:
LastnameFirstInitial_M4_A2.doc. For example, if your name is John
Smith, your document will be named SmithJ_M4_A2.doc.
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MGT 301 Module 5 Assignment 1 LASA 2
Situational Analysis Flight 232

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Effective leadership negotiation strategies are helpful in building a
sphere of influence, especially in times of emergency or a crisis. In this
assignment, you will analyze a case study video and perform a
situational analysis. The activity will allow you to assess the crisis
situation and examine factors that affect the final resolution of the
problem.
The purpose of this assignment is to develop your leadership and crisis
management skills by using a real-life case study example.
Case Study: On July 19, 1989, United Airways Flight 232 DC 10 was en
route from Denver to Philadelphia, Pennsylvania, via Chicago. The
plane had to make an emergency crash landing in Sioux City, Iowa,
because of an engine failure that occurred 1 hour into the flight.
Approximately 296 passengers including business people, vacationers,
and children were on board.
Access the video about the air crash investigation for United Airlines,
Flight 232 byclicking here. View at least the first 28 minutes of the clip.
You may view the entire clip (44:01 minutes) if you wish.
Part 1: Personal Profile
The case study includes several characters such as the captain, the
copilot, a DC-10 flight training instructor, and a senior flight attendant
who play a crucial role in the final outcome of the crisis.
1. Captain Al Haynes
2. The copilot, Bill Records

8. 3. DC-10 flight training instructor, Denny Fitch
4. Senior flight attendant, Jan Brown-Lohr
Select two of the characters involved in this case study and create a
personal profile of each including their title, work type, position in job,
education, training, and personality type. Include both of the personal
profiles as appendices in your research paper.
Use your assigned readings, information from the Argosy library, the
Internet and the case study video clip provided to develop a research
paper that answers the questions below in Part 2.
Part 2: Choose one of the two characters you profiled and answer these
questions in a 5-7 page research paper.
· Critically examine the role of the crew on board and explain
situations that needed more attention and that could have been
addressed within the given constraints.
· Describe at least three factors that affected the resolution of the
problem.
· What is the main goal of the character you are analyzing? Support
your response.
· How effective or ineffective was the individual in his/her attempt
to meet the goals? Why?
· What specific personal negotiation and leadership skills did he or
she demonstrate throughoutthe crisis?
· How well does the individual know himself or herself, and how
effectively or ineffectively did he or she adapt to the circumstances and
personalities involved on board Flight 232?
Complete a 5 to 7 page paper in Word format, citing sources of
information. Apply current APA standards for writing style to your

9. work. Make sure to include both of your personal profiles as appendices
in your paper
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