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Under Construction




Gerald J. Wolf, 253-315-3635
Ticket count by System Administrator, by ticket type per day
Remedy ticket metrics 1/2
Remedy ticket metrics 2/2
Server age and count
Capacity/Availability Analysis, and LWSH/DPM Reporting Team
           Dorris Palafox, Mike Edwards, and Gerald Wolf
Servers Operations Center
           Servers Operations Center
                                                                   Help Desk
                                                   Basic &
   Daily            Daily         Configuration     Stable
 Operations       Operations       & Release       Services                          SDM’s
   UNIX              Win           Managers
                                                   Automation     Application
                                                                  Developers
                                     System
Release/Build    Release/Build
                                   Automation
    UNIX             Win                                                             DBA’s
                                   Integration


  Complex          Complex        Enterprise App                Customer Focals
  Problem          Problem          & Systems
    UNIX             Win           Performance                                      Technical
                                                                                   Management
                                                   Escalation
                                   Process/
Infrastructure   Infrastructure                                 Change Boards
                                   Program          Complex
     UNIX             Win
                                  Management        Services
                                                                                   End Users


                                                                Vendor Technical
                  SAN / DDBR
                                                                    Support
                   Support
Metrics +

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Metrics +

  • 1. Under Construction Gerald J. Wolf, 253-315-3635
  • 2. Ticket count by System Administrator, by ticket type per day
  • 6. Capacity/Availability Analysis, and LWSH/DPM Reporting Team Dorris Palafox, Mike Edwards, and Gerald Wolf
  • 7. Servers Operations Center Servers Operations Center Help Desk Basic & Daily Daily Configuration Stable Operations Operations & Release Services SDM’s UNIX Win Managers Automation Application Developers System Release/Build Release/Build Automation UNIX Win DBA’s Integration Complex Complex Enterprise App Customer Focals Problem Problem & Systems UNIX Win Performance Technical Management Escalation Process/ Infrastructure Infrastructure Change Boards Program Complex UNIX Win Management Services End Users Vendor Technical SAN / DDBR Support Support