Mediation is an alternative dispute resolution process in which a neutral third party, the mediator, facilitates negotiation between two disputing parties. The mediator helps the parties communicate, identifies issues of agreement and disagreement, and explores options to help the parties find a mutually agreeable solution. Mediation is voluntary, confidential, and allows the parties to maintain control over the outcome. It is a flexible, cost-effective process that can have a high success rate of resolving disputes.