Patient satisfaction surveys are crucial for identifying areas for facility improvement and enhancing patient care. While concerns about data reliability exist, following guidelines for survey design and analysis can lead to meaningful insights. Utilizing services like Care Analytics can help facilities gather real-time feedback to improve patient experiences.

1. MEASURING PATIENT SATISFACTION: HOW TO DO IT
AND WHY

2. PATIENT SATISFACTION SURVEYS
ARE A GOOD IDEA — TRUE OR
FALSE?
If you're inclined to answer “false,” you might choose from any
number of objections. Perhaps you're not convinced the data
are reliable. Perhaps you don't believe the results justify the
costs. Or perhaps you don't want to be measured simply for the
sake of being measured. All are legitimate concerns, but, as
you'll see, they can be overcome.
The truth about patient satisfaction surveys is that they can help
you identify ways of improving your facility. Ultimately, that
translates into better care and happier patients. “Unless a
facility is not interested at all in information, a patient
satisfaction survey can be useful, and it shows your staff and the
community that you're interested in quality. It demonstrates
that you are looking for ways to improve.

3. If that's not enough of a reason to push you nearer to the point
of surveying your patients, consider this: Whether you think
patient satisfaction surveys are good or bad, the fact of the
matter is that the marketplace you work in is demanding that
data on patient satisfaction be used to empower consumers. As
many facilities know if they do not get on board and try to make
the data as good as possible and get their scores as high as
possible, they are going to be hurt in the marketplace.
KEY POINTS:
•A patient satisfaction survey can demonstrate that a practice is
interested in quality and in doing things better.
•When choosing (or designing) a survey questionnaire, look for
three things: brevity, clarity and consistency.
•Even an in-house survey can be statistically correct if practices
stick to some basic rules.

4. STATISTICAL CORRECTNESS
One of the main criticisms of patient satisfaction surveys is that
their results are not reliable. It's true that not all surveys meet
the standards for statistical reliability. But you can, if you stick to
these guidelines.
Sample size. When you distribute your questionnaire, try to
survey the largest group possible.
Response rates. Thirty percent to 35 percent is a typical
response rate for a mailed survey, where Care Analytics Tablet
based assessments have a 99% response rate.
Number of responses. An adequate response rate is important,
but what trumps that is the number of responses you receive. If
you've managed to get a 40 percent response rate on your
survey, but you've surveyed only 100 patients, don't kid yourself
that you have enough data to draw meaningful conclusions. The
more responses you can get, the more valid and reliable your
results are likely to be..

5. ANALYZING THE DATA.
Analyzing the data may be the most complex part of the survey
process. Usually, you can get a survey put together in-house,
you can get a database of people you want to send it out to, and
you may happen to come up with a reasonable response rate.
The primary challenge emerges when the completed surveys are
returned. If you don't have someone in-house with strong
analytic and database-management skills, you are prone to end
up with a stack of surveys that are never analyzed adequately.
That's where you're going to get the meaning and the value out
of it. If your facility does not have the time or resources to
analyze your survey data, consider outsourcing this step to a
firm that specializes in health care data analysis.
WHAT DO I DO WITH THE RESULTS?
While you don't have to act on every suggestion that your
patients give you, you should take action on the key items that
are causing dissatisfaction. Remember that your goal is to
improve quality, not to place blame.

6. Care Analytics is a tablet-based software that assesses skilled nursing facilities and provides feedback to make quality
improvements for patient satisfaction in real time.
To advance the patient experience, providers must understand patient needs and address targeted opportunities within patient
populations. Care Analytics provides meaningful and actionable insights into every aspect of patient perception. We work with
facilities across the globe to collect feedback through real-time point of care tablet based assessments. We provide straight-forward
steps focusing on the key drivers of exceptional patient experiences. Our model is based on the marriage of big data and years of
experience with improving patient satisfaction
UNLEASH TARGETED INSIGHTS THROUGH ADVANCED ANALYTICS

7. CONTACT
US
www.careanalytics.net
twitter.com/careanalytic
facebook.com/careanalytics