As specialists in the telecommunications and energy industries for over sixteen years, we try to supply related views, business-specific personalized coaching, quite loads of evaluation and measurement approaches, and processes to develop your staff’s professional competencies. Our services for increased enterprise performance help firms and cooperatives alike thrive.

1. Call Us&nbsp602-230-2579
Is Your Customer Service Creating
The Experience Your Customers
Want?
Your greatest advantage is a highly competent workforce. Organizations need to keep their most
Discover The One
Technique You Need To
De-escalate Difficult
Customers Or
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2. valuable resource — their staff — well-trained, motivated and productive. Customer experience is
what drives the success of your organization. Your team is only as successful as the knowledge
and skills they need to create customer experiences that build a long lasting, positive experience.
The more effective your people and systems operate, the more your business will flourish.
What People Are Saying...
We provide solutions to:
Increase Customer Satisfaction
Enhance Communication with Customers and Co-workers
Improve Sales Skills
Selling for Technicians
Enhance Telephone and Face-to-Face Skills
Creative Problem Solving
Increase Productivity
Build Team Players
Develop Supervisory & Management Skills
Evaluate Staff Performance
Effective Listening Skills
Leadership Development for Every Level of Management
Developing Team Players
Coaching Your Staff for Improved Performance
Transitioning from Conflict to Collaboration
Specializing In:
Kelle Oblizalo, Hood Canal Communications
My customer service staff and I found this training to be very pertinent
and valuable. Before the training event took place, Measure-X mystery
shopped our staff without their knowledge to give us a customized training
experience based on our results. Additionally, Dave took the time to learn our
pricing and packaging scheme as well as evaluate our reps recorded calls we had
submitted to him in advance. The entire presentation was tailor-made specifically
for us. It was informative and interactive.
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Situations!
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ARTICLES
Coaching (61)
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3. Specializing In:
As specialists in the telecommunications and power industries for over 16 years, we strive to
provide relevant perspectives, industry-specific customized training, a variety of evaluation and
measurement approaches, and processes to develop your staff’s professional competencies. Our
services for increased business performance help companies and cooperatives alike thrive.
Telecommunication
Companies
Power Companies
Communication (58)
Customer Service (60)
De-escalation Difficult Situation (11)
General (4)
Management (53)
Measurement (24)
Newsletters (3)
Recognition (22)
Relationship Building (37)
Retention (28)
Sales (12)
Team Building (40)
Training (59)
Your company is guaranteed 100%
satisfaction! Participants will compete a
written evaluation at the end of each
training workshop. You'll receive a
summary of their assessments &
feedback. If your employees don't feel
they received real value, we'll gladly
refund your program fee!
CONTACT INFO
602-230-2579
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4. Copyright © 2014 Measure X
kerry@measure-x.com
6227 North 15th Street, Phoenix, AZ
85014
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