The document provides objectives and key performance indicators for various divisions within an aircraft maintenance and engineering department. It includes objectives related to operational performance, workforce development, cost reduction, growth, and social responsibility. Specific divisional objectives relate to areas like aircraft airworthiness, line maintenance, base maintenance, maintenance control center, ground support services, technical planning, fleet technical management, and quality/safety. Key performance indicators include metrics like delays, documentation errors, equipment availability, forecast accuracy, and safety incidents. Progress is measured monthly and divisions are given grades based on targets for each objective.

1. C.O.
No. Corporate Objectives
1 Create a focus on customers as "king" by 1Q of 2015
2 Develop an empowered competent workforce by end of 2015
3 Improve operational performance
4 Reduce cost (2.5% based on CASK and controllable costs) while improving operational efficiency every year starting 2015
5 Accelerate growth in sales/revenue by 10% every year (RASK) considering the challenges in the industry
6 Build a culture of corporate social responsibility (including environmental accountability) by 2015
Page 1

2. M&E KPI
MAINTENANCE & ENGINEERING
2016 TARGET 97%
96.17% 92.40%
A.1. DEPARTMENTAL OBJECTIVES – AIRCRAFT AIRWORTHINESS Perceived grade 75%
Divisions Driver Measures Weight Rating Rating
MCC Coordination and troubleshooting 15% 13% 9%
LINE MAINT. Certification of aircraft released to service from line check 15% 14% 14%
BASE MAINT. Certification of aircraft released to service from minor and heavy
check
10% 10% 10%
GSE Availability of equipment to support line & base operations 10% 10% 10%
TechPlan Ensure availability of all maintenance resources 10% 10% 10%
FTM Aircraft reliability 10% 10% 10%
SHOP Availability of serviceable aircraft tools & equipment 10% 10% 10%
Tech Training Availability of certifying personnel 10% 10% 10%
Q&S Data integrity, audit & safety measures 10% 9% 9%
Reference Objective Driver Measures Outcome Measures Weight Average Actual Data Grade Average Actual Data Grade
3 On-time FFO Delays due to coordination. (Base - Actual delay)
Base
10% 3 2 83% 5 2 90%
3 Minimize consequential flight disruption due to
AOG
Aircraft Technical disruption
timely coordination
(Base - total number of disruption)
Base
30% 40 33 79% 99 38 90%
3 Monitor the recurring remark per aircraft type Closure of workable open
recurring remark
(Base - Actual Open)
Base
15% 11 10 77% 11 9 80%
3 Monitor the Class 2 Fault per Q400 aircraft Closure of workable open class 2
fault
(Base - Actual Open)
Base
30% 5 1 95% 5 2 90%
3 Monitor the Airman Fault per aircraft type Closure of workable open Airman
fault
(Base - Actual Open)
Base
10 2 95% 10 4 90%
3 Average open workable MEL 2 per aircraft
(MEL/HIL)
Closure of workable open
HIL/MEL
(Base - Actual Open)
Base
10% 0.082 0 100% 0.082 0 100%
3 On-time submission of reportable events to
CAAP
Within 3 days or 72 hours upon
discovery
No delayed report
5% 0.082 0 100% 0.082 2 -510%
A.1.2 DIVISION OBJECTIVES – Line Aircraft Maintenance
Reference Objective Driver Measures Outcome Measures Weight Average Actual Data Grade Average Actual Data Grade
3 On-time arrival/dispatch crew Delays due to awaiting crew (Base - Actual Delay)
Base
35% 1 1 75% 1 0 100%
3 No delay due to documentation
(AML, CML, NRC)
delays due to documentation. (Base - Actual Delay)
Base
30% 2 0 100% 2 1 88%
3 Flight Mechanic Availability delayed or cancelled flight due to
flight mechanic unavailability
(Base - Actual Delay)
Base
20% 1 0 100% 1 0 100%
3 Correct & complete documentation of task
deferment.
Not more than 1
incorrect/incomplete
documentation of deferment
(Base - Actual Delay)
Base
15% 2 0 100% 2 0 100%
A.1.3 DIVISION OBJECTIVES – Base - Aircraft Maintenance
Reference Objective Driver Measures Outcome Measures Weight Average Actual Data Grade Average Actual Data Grade
3 On-time towing (R1 Hangar to Terminal) crew Delays due to unavailability of
towing crew
(Base - Actual Delay)
Base
15% 1 0 100% 1 0 100%
December 2015
A.1.1 DIVISIONS OBJECTIVES – Maintenance Control Center (MCC)
November 2015 December 2015
Objective
Manages and control aircraft serviceability
Manages the aircraft maintenance in line and outstation
Supports in establishing quality & safety within M&E
Administers training to ensure personnel competency
Grade Grade
94.00%
100.00%
100.00%
100.00%
November 2015
November 2015 December 2015
December 2015November 2015
Perform component maintenance certification and ensure adequate facility to
support maintenance
Monitors and control technical & engineering support
Manages the maintenance task forecasting, compliance & control
Manages the GSSD operations
Manages the compliance of base maintenance activities
100.00%
100.00%
100.00%100.00%
100.00%
100.00%
90.25%
100.00%
59.57%
96.25%
100.00%
100.00%
87.24%
91.25%
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3. M&E KPI
3 No delay due to documentation
(AML, CML, NRC)
delays due to documentation.
(Base - Actual Delay)
Base
35% 1 0 100% 1 0 100%
3 Correct & complete documentation of task
deferment.
Not more than 1
incorrect/incomplete
documentation of deferment
(Base - Actual Delay)
Base
30% 2 0 100% 2 0 100%
3 On-time check output per planned resources
L-Check
A-Check
Late aircraft maintenance
release due to unavailability /lack
of manpower skill resources and
poor routine task compliance
planning /phasing
Total number of routine checks-Total number of late aircraft output
Total number of routine checks
20% 1 0 100% 1 0 100%
A.1.4 DIVISION OBJECTIVES – Ground Support Services (GSE)
Reference Objective Driver Measures Outcome Measures Weight Average Actual Data Grade Average Actual Data Grade
3 On-time spotting for long towing Delays due to late spotting (Base - Actual Delay)
Base
25% 1 0 100% 1 0 100%
3 On-time rectification of unserviceable
equipment
Not more than 3 days repair (Base - Actual Delay)
Base
25% 1 0 100% 1 0 100%
3 Preventive maintenance implementation Done within specified interval Total number of maint. Event - total number of deferred maint
Total number of maint. Event
25% 1 0 100% 1 0 100%
3 Availability of ground equipment during
scheduled base maintenance
Equipment serviceability (Base - Actual Delay)
Base
25% 1 0 100% 1 0 100%
A.1.5 DIVISION OBJECTIVES – Technical Planning
Reference Objective Driver Measures Outcome Measures Weight Average Actual Data Grade Average Actual Data Grade
3 Maintenance forecast validation Delays due to last minute
mainteannce forecast per month (Base - Actual Delays)
Base
40% 3 0 100% 3 0 100%
3 On-time check output per planned resources
L-Check
A-Check
Late aircraft output due to
unavailability of resources
(parts/material, consumable,
tooling, equipment) availability
from routine tasks per month
Total number of routine checks-Total number of late aircraft output
Total number of routine checks
25% 3 0 100% 3 0 100%
Ensure all parts avaiability of critical parts Availability of stocks (Base - Actual AOG)
Base
3 Zero AD overrun
Zero Routine & Non-routine task Overrun
100% compliance monitoring Zero incident
35%
0 0 100% 1 0 100%
A.1.6 DIVISION OBJECTIVES – Fleet Technical Management
Reference Objective Driver Measures Outcome Measures Weight Average Actual Data Grade Average Actual Data Grade
3 On-time Engineering Response Request for Engineering Service
(RFES) input vs. output
No overdue reply 20% 0.083 0 100% 0.083 0 100%
1 Cabin Presentability Maximum three (3) workable
open Cabin Non-MEL per A/C
(Base - Actual Open)
Base
15% 3 0 100% 3 0 100%
3 Safe & Reliable Aircraft
On-time AD Evaluation
AD Evaluation Matrix:
- Emergency AD = 48 hours
- Compliance less than 6 months
or 2000FH/FC = 10 days
- Compliance is more than 6
months or 2000FH/FC = 30 days
No overdue AD evaluation 20% 0.083 0 100% 0.083 0 100%
3 On-time SB Review SB Review Matrix:
- Reliability Item = 3 days
- Other = 30 days
No overdue SB review 15% 0.083 0 100% 0.083 0 100%
November 2015 December 2015
November 2015 December 2015
December 2015November 2015
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4. M&E KPI
3 Technical Publication 2 Weeks upon receipt of new
revision
No overdue publication of new revisions 15% 0.083 0 100% 0.083 0 100%
3 Engine Condition Trend Monitoring Alert Closure (Base - Actual Open)
Base 15%
0.083 0 100% 0.083 0 100%
A.1.7 DIVISION OBJECTIVES – SHOP
Reference Objective Driver Measures Outcome Measures Weight Average Actual Data Grade Average Actual Data Grade
TAT - 2 days Tire replacement No delayed output 1 0 100% 1 0 100%
TAT - 4 days OH No delayed output 1 0 100% 1 0 100%
TAT - 2 days Heat Sink
replacement No delayed output
1 0 100% 1 0 100%
TAT - 4 days OH No delayed output 1 0 100% 1 0 100%
TAT - 2 days Normal Charging No delayed output 1 0 100% 1 0 100%
TAT - 3 days OH No delayed output 1 0 100% 1 0 100%
3 Control & monitoring of tools & calibration Tools / PME serviceability Total number of tools endorsed for calibration within 30days
Number of tools scheduled for calibration
10% 1 0 100% 1 0 100%
1 0 100% 1 0 100%
A.1.8 DIVISION OBJECTIVES – Technical Training
Reference Objective Driver Measures Outcome Measures Weight Average Actual Data Grade Average Actual Data Grade
2 Accommodate department training
requirements
Tech Training in-house capability
and/or availability
Total Training Conducted
Total Courses offerred
50% 2 0 100% 2 0 100%
2 On-time issuance of completion reports TAT - 2 days after training
completion
No. of on-time completion report issuance
Total Training Conducted
50% 1 0 100% 1 0 100%
1.5 0 100% 1.5 0 100%
A.1.9 DIVISION OBJECTIVES – Quality & Safety
Reference Objective Driver Measures Outcome Measures Weight Average Actual Data Grade Average Actual Data Grade
3 Data Integrity Technical records updating,
forecasting & monitoring
- Aircraft Data & ENG- FH/FC
- AD - Airworthiness Directive
- LLP - Life Limited Parts
- TCC - Time Controlled
Component
Base - Actual Overrun
Base
40% 0.67 0 100% 0.67 0 100%
3 Zero incident/Accident -Injury to personnel in the
workplace
-Number of equipment causing
damage or injury
-Aircraft incident/accident
Base - Actual incident/accident
Base
15% 1 0 100% 1 1 75%
3 Safe & Reliable AIrcraft
Correct, complete & certified documentation
(AML, CML, NRC, MTC)
Noincorrect/incomplete
documentation for every a/c
released to service
Base - Actual incident
Base
15% 2 0 100% 2 0 100%
3 Safe & Reliable Aircraft
Closure of non-compliance / high risk finding
Closure within 90 days Base - Actual days in-progress
Base
30% 75 60 80% 75 60 80%
December 2015
November 2015 December 2015
3
Positive spare for Wheels
30%
3
Positive spare for Brakes
30%
3
Positive spare for Battery
30%
November 2015
November 2015
December 2015
Page 4

5. M&E Running Data from 2015
FORMULA
average 5 base 20
Coordination Doc Base Tow-GSE Tow-Mech Plan Equip Facility Parts Flight-Adj Bay-avail ATC perceived grade75% actual data 2
Jan 8 4 1 13 1 5 1 1 base 20 GRADE 90%
Feb 10 3 1 1 6 1 2 3 2
Mar 6 2 1 1 1 1
Apr 19 5 1 1 10 3
May 2 1 2
June 1
July 2 1 1
August 8 2 2 1
September 3 6 1
October 3 1
November 1
December 1
MCC
Coordination
Line
Coordinatio
n
Line
Doc
Base
Doc
TechPlan
Doc
Tow-GSE
Tow-
Mech
TechPlan Equip Facility
Recurring
Defect
(EST)
Class 2
fault
(EST)
Jan 8 0 4 0 0 0 1 13 0 1 10 2
Feb 10 0 3 0 0 1 1 6 0 1 10 3
Mar 6 0 0 0 0 2 0 0 1 0 10 5
Apr 19 0 5 0 0 1 1 10 0 0 10 8
May 2 0 0 0 0 1 2 0 0 0 10 7
Jun 0 1 0 0 0 0 0 0 0 10 6
Jul 2 0 0 0 0 0 0 0 1 1 10 4
Aug 8 0 0 0 0 0 2 0 1 0 10 4
Sep 0 0 1 3 1 0 0 2 1 0 10 3
Oct 0 3 0 0 0 0 0 3 1 10 2
Nov 0 0 0 0 0 0 0 0 0 1 16 6
Dec 0 0 0 0 0 0 1 0 0 0 16 6
Total 55 3 14 3 1 5 8 31 7 5 132 56
Average 5 0.25 1.272727 0.25 0.0833333 0.416667 0.666667 2.583333 0.583333 0.416667 11 4.666667
Coordination Doc Base Tow-GSE Tow-Mech Plan Equip Facility CoordinationDoc Tow-GSE Tow-Mech TechPLan Equip Facility
MCC 5 20
Line 0.25 1.42 1 5.68
Base 0.25 0.67 0.42 1 2.68 1.68
GSE 0.41 0.58 1.64 2.32
TechPlan 0.083 2.58 0.332 10.32
FTM 0.083 0.332
Shop
July AOG average
Orig Delay Delay
conseq
Delay
canxl
3016 1 1
3017 3 14 6
3018 2 4
3020 1 4 8
3032 1 3 2
3033 2 6
3036 1 8
3227 1 6 1
8398 2 14 4
8610 1 3
TOTAL 99
AVERAGE 3.96
Accident/Incident
Jan 0
Feb 1
Mar 1
Apr 0
May 2
Jun 2
Jul 2
Aug 0
Sep 3
Oct 0
Nov 0
Non-Mechanical Delay 2015
BASEAVERAGE

6. Dec 1
TOTAL 12
AVERAGE 1
Maintenance task Overrun
Jan 0
Feb 0
Mar 0
Apr 3
May 2
Jun 0
Jul 0
Aug 0
Sep 1
Oct 2
Nov 0
Dec 0
TOTAL 8
AVERAGE 0.67
HIGH Risk Finding Closure
Jan 0
Feb 0
Mar 0
Apr 3 60 60 90
May 2 60 150
Jun 0
Jul 0
Aug 0
Sep 1 60
Oct 2 60 60
Nov 0
Dec 0
TOTAL 8
AVERAGE 75
Incorrect documentation
Jan
Feb
Mar
Apr 1 210
May
Jun 1 210
Jul
Aug 2 90 150
Sep 2 30 120
Oct
Nov
Dec
TOTAL 6
AVERAGE 1.5