MD Audit is a cloud-based service designed for efficient management, auditing, and monitoring of retail networks, featuring tools such as checklists, photo reports, and a task management module. It aims to improve compliance with standards, optimize business processes, enhance communication, and support decision-making for various company roles. The system facilitates analysis of operational performance, allowing companies to respond quickly to deviations and improve overall productivity and customer satisfaction.

1. Manage your retail network
efficiently and easily with
MD Audit

2. MD AUDIT IS:
MD Audit is a cloud-based service for regular
auditing, monitoring and management of
business processes and personnel in your
retail network

3. OVERALL SOLUTION ARCHITECTURE
WEB version: administrator interface
Business rules (GPS-location, logical checks)
Android iOS
Photo reports
Information support during the audit
Tasks
Analytical panels and reporting
Involvement of the responsible persons in the
comments elimination process
Checklist builder

4. MD AUDIT IS:
Expert
experience of
our clients
Own expertise

5. CLIENTS

6. Control
WHAT BUSINESS TASKS ARE SOLVED BY THE MD AUDIT SYSTEM
Management
AnalysisCommunications

7. § Control over the actual execution of processes, company
standards
§ Identification of deviations from accepted norms and
standards
§ Quality control of standards and processes
§ Conformity assessment of the trade facility to accepted
standards
§ Control over the performance of contractual relations with
contractors, partners
Control
Usage scenarios
Photo reports
Checklists
§ Collection of photo reports from retail facilities
§ Review and analysis of photo reports for compliance
with network standards
§ Complaints for deviations from network standards
§ Quality control of work performed by contractors

8. § Task setting
§ Task status monitoring
§ Task performance quality monitoring
§ Task execution terms monitoring
§ Feedback on the quality of performance of
the task from the auditor:
- return to work
- redirecting to another performer
MANAGEMENT
Task module
Task on audit results
General tasks
Task photo
Individual tasks
Group tasks

9. § Individual chat within a specific task between the
task-setter and the performer to exchange photos,
analytical data, reports
COMMUNICATIONS
Group chats
Individual chats
§ Chats within a specific task between the
task-setter and a narrow group of
performers
§ Group chats within a specific task between
the task-setter and all assigned performers
§ General corporate chat with redirection of
photos and reports, analytics
Usage scenarios

10. ANALYSIS
Analytics module
§ Analytics on the state of operational
processes
§ Analysis of executive discipline by task
§ Analysis of audit results by network
facilities (retail facility / region / division
/ central office / company)
§ Analysis of audit results by auditors
§ Analysis of the audit results of
contractors and partners
§ Analytics for the formation of the
personnel motivation base
Graphic analytics
Table analytics

11. WHO WOULD BENEFIT FROM THE SYSTEM?
CEO
CHIEF OPERATING OFFICER
HEAD OF MERCHANDISING / QUALITY DEPARTMENT
REGIONAL MANAGER
STORE MANAGER

12. FOR OUR COMPNAY EMPLOYEES AUDIT MD IS:
FREEDOM OF ACTION
§ Manage tasks, assign audits from anywhere
EASE OF USE
§ Intuitive interface, personal knowledge base
AWARENESS AND ONLINE CONTROL
§ Get up-to-date information on audits, tasks, task statuses
TIMELINESS OF MANAGEMENT DECISIONS
§ React and affect the result immediately

13. FOR CEO MD AUDIT IS:
Indicator of compliance of the actual situation in the company with the
strategic goals and objectives
SERVICE CHECKLIST
§ Indoor climate is comfortable
§ No sharp odors
§ Shopping bags, baskets in sufficient quantity
§ Employees within sight of the buyer
§ Morning staff meeting was held
§ Mini-training is conducted, each employee can answer any 2
questions on the subject of the training
§ Each employee received clear tasks for the day, an individual sales
plan, can voice their tasks and plan
CUSTOMER FOCUS
STAFF PROFESSIONALISM
FOCUS
MANAGER’S CHECKLIST

14. FOR OPERATIONAL MANAGER MD AUDIT IS:
§ Tool for evaluating business processes in the retail network
§ Tool for influencing key KPIs through operational
processes
§ Tool for building mutually beneficial
cooperation with contractors
ONLY EFFICIENT MODELS!
ONLY POSITIVE DYNAMICS!
ONLY QUALITY SERVICES IN TIME UNDER THE CONTRACT

15. FOR THE REGIONAL MANAGER MD AUDIT IS:
§ Executive discipline control tool
§ Quality control tool for network standards performance
§ Tool for communication with the staff of the
reporting territories — “one window” principle
TIMELY MESSAGE OF A POSSIBLE VACANCY
NO FORMALISM OR SUBJECTIVE DATA
NO MORE MESSENGERS

16. FOR MERCHANDISERS MD AUDIT IS:
§ Convenient tool for managing the entire product presentation cycle
Product
Planogram
Ready presentation Horizontal
display
Vertical
display
EVERYTHING UNDER CONTROL FROM THE MOMENT OF RECEIPT OF GOODS TO THE FINAL
SUBMISSION TO THE CUSTOMER

17. 10 steps to achieving business goals
with MD Audit

18. STEP 1. CREATE A USER STRUCTURE
Create a user
Create user groups
Create business areas

19. STEP 2. CREATE A COMPANY HIERARCHY
Create stores
Create regions
Create divisions

20. § Showcases are clean, no inscriptions, no stains
§ There is a table with a mode of operation of the retail
facility on the showcase, information is up to date
§ There are signs prohibiting the entrance of animals,
smoking on the showcase
State of the trade facility
External condition
Showcases
STEP 3. CREATE A LIBRARY WITH A PROCESS HIERARCHY
PROCESS
BLOCK
PROCESS
SUB-BLOCK
PROCESS
QUESTIONS
Create a
process
hierarchy

21. STEP 4. CREATE CHECKLIST TEMPLATES
Given the strategic objectives
With uniform evaluation criteria
For contractors and partners
For various company services

22. STEP 5. PLAN AUDITS
с
Plan your visits
Adjust your employee’s
audit schedule

23. STEP 6. CHECK, IDENTIFY ANY NON-CONFORMITY WITH THE STANDARDS
Condition is
met
Condition is NOT
met
Check the standards with
checklists questions
Photo report display
standards
Record the implementation
of the standard

24. с
STEP 7. CREATE DIFFERENT TASK TYPES, ASSIGN RESPONSIBLE PERSONS
Create summary tasks
Create common tasks
Appoint a responsible person or a
group of responsible persons
Create photo-tasks

25. STEP 8. MONITOR THE PERFORMANCE AND TASK STATUS
с
с
Create a complaint on the
quality of the task execution
Redirect to another performer
Track task status

26. STEP 9. ANALYZE ASSESSMENT, OUTPUT AUDIT RATINGS
By processes
By audit facilities
By auditors

27. STEP 10. ANALYZE EXECUTIVE DISCIPLINE BY TASK
By specific retail facilities
By regions
By companies
By divisions

28. 35% increase in auditor
productivity*
Reducing costs (optimizing the
staff of mobile auditors and
analysts, reducing the cost of
paper forms)
Ability to respond to competitors
activity in a timely manner
through an audit of their retail
facilities
Increase of loyal customers by
15%***
Increase in labor productivity of
employees of the audited
facilities due to regular audits and
monitoring
Revenue growth in points of sale
by 3-7%** (attraction of new
customers, retention of regular
customers by maintaining the
look and feel of the store)
Dominance in the segment NPS growth
SYSTEM USAGE RESULTS

29. MODULAR
ARCHITECTURE
Configurable interfaces
TIME TO MARKET
Typical scenarios, quick-connection,
ready-made modules
COST
No hardware binding, BYOD, consumer
devices
DEVELOPMENT MODEL
Implementation of business requirements of
the customer, continuous improvement of
services
BUSINESS EXPERTISE
Real business cases, industry specifics,
scenarios, models
BENEFITS OF MD AUDIT SERVICE

30. MD AUDIT VERSION
SAAS - CLOUD SOLUTION
§ Saving on infrastructure costs
ON-PREMISE SOLUTION – SERVER SOLUTION
§ Ensuring data privacy
§ Possibility of profile modifications

31. Cases

32. МОDIS CASE
§ Due to the appearance of the "transparency"
factor in contractual relations with the
contractor, elimination of controversial and
claim issues
§ Due to the developed system of contractor
motivation: "+" for the initiative of the
contractor; "-" for deviations from the
contractual terms and conditions on the
quality of the services provided
§ By increasing the actual percentage of personnel
provided to the retail facility
§ By improving quality, reducing the time of
operational processes by outsourcing employees
Payroll optimization
by 5 %
Cost reduction on protection of the facilities
by 7.5 %
OUTSOURCING ORGANIZATIONS
CONTROL
CONTRACTOR CONTROL (Private
Security Company)

33. BURGER KING CASE
CLEANING ORGANISATION CONTROL
Reduce cleaning costs
by 9%
§ Due to the detection of facts of low-quality work on cleaning of
production equipment (cleaning of fryers)
§ Well-established motivation system for a cleaning organization

34. PEREKRESTOK CASE
PRODUCT QUALITY CONTROL
Reduction of non-marketable products
by 6.2%
§ Due to system monitoring and comparative analysis of strategic process
evaluations between stores (delivery of fresh products from the
distribution warehouse to the chain stores)
§ Timely response to identified deviations

35. ALFA BANK CASE
CONTROL OVER THE TERMS OF ADVERTISING
CONTRACTS FROM FIFA
CUSTOMER SERVICE QUALITY CONTROL
§ Due to the introduction of MD Audit
§ Due to the involvement of managers of
different levels in the process
VOS
by 22 %
CSI Enhancement
by 20 %
§ By using MD Audit as a system
monitoring tool
COMPLETE ELIMINATION OF PENALTIES

36. PHARMACY NETWORK 36.6 CASE
CUSTOMER SERVICE QUALITY CONTROL
§ Due to introduction and implementation of uniform criteria for
assessment of customer service standards
§ By introducing a regular audit schedule
§ By involving the entire management vertical in the audit process: from
the pharmacy manager to the sales manager
NPS growth
by 5.5 %
ADOPTION OF A NEW SUCCESSFUL
STRATEGY FOR CUSTOMER SERVICE

37. Thank you for your attention!