Mayo Clinic is the largest integrated not-for-profit medical group in the world, excelling in numerous specialties such as cancer and heart disease. The clinic focuses on enhancing the patient experience through exceptional teamwork and cutting-edge facilities and technology. Its commitment to research and education, along with a patient-centered approach, has earned it recognition in healthcare reform and customer service excellence.

1. Ranked #1
In more specialities than any other hospital in the nation

2. Mayo Clinic is the first and largest integrated not-for-profit
medical group practice in the world.

3. William and Charles Mayo
founded the clinic over
100 years ago.

4. Mayo Clinic provides exceptional medical
care and leads the nation in many
specialties such as cancer, heart disease,
respiratory disorders, and urology.

5. REASONS FOR SUCCESS

6. ENHANCEMENT OF PATIENT EXPERIENCE

7. The moment a patient walks into one of Mayo Clinic’s
facilities, he or she feels the difference.

8. The buildings have
been designed so that,
in the words of the
architect of one,
“patients feel a little
better before they see
their doctors.

9. Rooms offer spectacular views and can
also accommodate other family members

10. The newest emergency
medical helicopter was
customized to
incorporate high-tech
medical equipment and
is one of the most
advanced aircraft in
the world.

11. TEAMWORK

12. A patient can come to Mayo
Clinic with or without a
physician’s referral.

13. At that time, the patient’s
team is assembled, which can
include the primary physician,
surgeons, radiation
oncologists, radiologists,
nurses, residents or other
specialists with the
appropriate skill, experience,
and knowledge.

14. If surgery is necessary, the procedure is
often scheduled to take place within 24
hours, a dramatic difference from the long
wait patients experience at many hospitals.

15. EXTENSIVE R&D

16. Mayo Clinic is not-for-profit, so all its
operating income is invested back into the
clinic’s research and education programs.

17. Mayo Clinic offers educational programs
through its five schools, and many of its
physicians come up through these programs
with Mayo’s philosophies ingrained in their
heads

18. President Obama often cites Mayo
Clinic as a key example in health care
reform. Mayo Clinic has been
recognized by third parties for
decades for its independent thinking,
outstanding service and performance,
and core focus on patient care and
satisfaction.

19. Questions
Explain why Mayo Clinic is so good at customer service.
Why has it been so successful practicing medicine
differently from other hospitals?
The Mayo Clinic is so good at customer service because they have taken
the time to invest in creating an atmosphere within their staff and
employees that say that no matter what the patient's interests is what
will always be considered first. They keep everyone informed at all
times and they maintain healthy records to better serve their patients.

20. Do conflicts of interest exist between wanting to
make your patient happy and providing the best
medical care possible? Why or why not?
In the given situation there are lot of assumptions that can be taken as
it has not mentioned that the interest of conflict is from whose end
from the management, patient, doctor etc.Hence on a general view the
following is stated- In my opinion there shall be no conflict of interest
in making the patient happy and giving the best medical care possible as
one is a micro aspect and other is the macro aspect of looking at the
given situation. The macro aspect is to give the best medical care to
the patient.