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A X
PROBLEM
Too many loyalty cards and apps
Slow to earn points
Rewards are unappealing
SOLUTION
Max rewards you every time you purchase
from your favorite brands.
1. Connect any credit or debit card.
2. Start earning points every time you spend.
3. Then, redeem your points for instant gift
cards at your favourite brands.
Link. Earn. Redeem.
MARKET VALIDATION
Loyalty Program Membership (in Billions)
2012
2014
2016
0 0.95 1.9 2.85 3.8
3.8
3.3
2.6 27%
26%
15%
There are 3.8 Billion loyalty program memberships in 2016.
MARKET VALIDATION
But, 26% of people tend to drop off from their standalone loyalty
programs.
57%
It took too long to earn
points for rewards.
53%
The loyalty program did
not provide rewards/
offers I was interested in.
DEMO
Link. Earn. Redeem.
LINK your debit and credit
cards, spend as per usual
and automatically earn
points.
1
EARN points by spending
at your favorite brands.
2
REDEEM curated rewards
according to your
spending data.
3
OUR VALUE TO USERS
We make it seamless for you to earn points across different brands
you love, and redeem the rewards you want.
1
Saves time and effort to
participate in loyalty
programs
2
Enable faster earning and
reward redemption
3
Flexibility in choosing
rewards
MARKET OPPORTUNITY
826,386
users 636,317
users
152,716
users
Singaporean
Millennials
Brand-loyalists
(77% based on
Facebook’s study)
TOTAL AVAILABLE MARKET SERVICE ADDRESSABLE MARKET
MAX’s Market
(24% based on user
interview)
TARGET MARKET
COMPETITORS
VS
Only Offline Transactions Unappealing Rewards
COMPETITORS
VS
Complicated POS SetupTedious to Earn & Redeem
OUR VALUE TO BRANDS
We make brand’s loyalty programs effective in terms of outreach and
participation with a much lower cost than standard loyalty solution providers.
2
Accounting online and
offline transactions
3
Tailored loyalty program,
targeting offers based on
spending data
1
No upfront set-up and
integration costs
OFFER TYPES
ONGOING
Earn X number of points for
every $Y spent perpetually.
BONUS
Earn bonus X points for a
lump-sum $Y purchase.
BUSINESS MODEL
We take commission on each user and transaction.
ONGOING BONUS
152,716 $0.50
users
$244,345
revenue
$702,493
monthly revenue
152,716 5%
per transaction
$458,148
revenueusersper user
TEAM
Harris Leow
Experienced
Digital Marketer
Ravi Chandak
iOS Mobile App
Engineer
Rafikah Halim
Product Manager
at Loyalty Startup
Dewin Goh
Deep Learning
Expert in Fintech
THANK YOU + Q&A
Link. Earn. Redeem.
POSITIONING
For millennials who love to shop at specific brands
That find it difficult to religiously use a loyalty program
MAX is a mobile-based universal rewards platform
That allows them to seamlessly earn points across different brands they
patron, and curate tailored rewards according to their spending
Unlike conventional discount or reward apps that push all promotions to
their users, MAX tailors offers and rewards according to their spending data
to increase likelihood of spending.
REWARDS COST MODEL
Rewards Marketing Budget
Monthly Purchase Basket x Targeted Users
Points per Dollar Spent
ESTIMATED
PRICING TIER
$50K $100K $300K
$10 x 500K $25 x 200K $50 x 150K
10 points per
dollar spent
20 points per
dollar spent
40 points per
dollar spent
USERS’ PREFERENCE
72% of consumer prefer a rewards program that allows them to shop at
many stores versus a single brand.
82% of consumers said loyalty programs would be better if they offered
more choice.
SOURCE: AMERICAN EXPRESS AND COLLINSON LATITUDE (2017)
HOW IS MAX SECURE?
Bank-level security supported by
Singapore banks such as DBS,
OCBC, UOB and
Citibank.
COALITION VS STANDALONE
Why would brands want to have coalition versus a standalone loyalty
program since they would have full control over the reward redemptions?
Coalition bonus points drives greater
sales lifts at lower cost than discounts.
SOURCE: SLI (2017)
COALITION VS STANDALONE
Why would brands want to have coalition versus a standalone loyalty
program since they would have full control over the reward redemptions?
Coalition bonus points provide greater
value for lower cost than setting up
standalone loyalty programs due to
emphasis on rewards.
SOURCE: SLI (2017)
COMPETITORS LANDSCAPE
LOYALTY
PULL
PROMOTIONAL
PUSH
COMPETITIVE EDGE
Brand / Factor
Tailored according to
spending data
Online VS offline
transactions
Focus on retention and
loyalty
HOW ARE YOU DIFFERENT FROM
SHOPBACK?
Factors
Online VS Offline Both Online only
Push VS Pull
Pull
Tailors offers according to
spending behaviour (post-
purchase)
Push
Provides a search for users to
look for discounts when they
want to spend (pre-purchase)
Purchase through app VS
purchase anywhere
Purchase Anywhere
Users will be rewarded when
they purchase through any
marketin channel or medium
Purchase Through App
Users will be rewarded only
when they come through the
Shopback app

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Max Loyalty

  • 1. A X
  • 2. PROBLEM Too many loyalty cards and apps Slow to earn points Rewards are unappealing
  • 3. SOLUTION Max rewards you every time you purchase from your favorite brands. 1. Connect any credit or debit card. 2. Start earning points every time you spend. 3. Then, redeem your points for instant gift cards at your favourite brands. Link. Earn. Redeem.
  • 4. MARKET VALIDATION Loyalty Program Membership (in Billions) 2012 2014 2016 0 0.95 1.9 2.85 3.8 3.8 3.3 2.6 27% 26% 15% There are 3.8 Billion loyalty program memberships in 2016.
  • 5. MARKET VALIDATION But, 26% of people tend to drop off from their standalone loyalty programs. 57% It took too long to earn points for rewards. 53% The loyalty program did not provide rewards/ offers I was interested in.
  • 7. LINK your debit and credit cards, spend as per usual and automatically earn points. 1
  • 8. EARN points by spending at your favorite brands. 2
  • 9. REDEEM curated rewards according to your spending data. 3
  • 10. OUR VALUE TO USERS We make it seamless for you to earn points across different brands you love, and redeem the rewards you want. 1 Saves time and effort to participate in loyalty programs 2 Enable faster earning and reward redemption 3 Flexibility in choosing rewards
  • 11. MARKET OPPORTUNITY 826,386 users 636,317 users 152,716 users Singaporean Millennials Brand-loyalists (77% based on Facebook’s study) TOTAL AVAILABLE MARKET SERVICE ADDRESSABLE MARKET MAX’s Market (24% based on user interview) TARGET MARKET
  • 14. OUR VALUE TO BRANDS We make brand’s loyalty programs effective in terms of outreach and participation with a much lower cost than standard loyalty solution providers. 2 Accounting online and offline transactions 3 Tailored loyalty program, targeting offers based on spending data 1 No upfront set-up and integration costs
  • 15. OFFER TYPES ONGOING Earn X number of points for every $Y spent perpetually. BONUS Earn bonus X points for a lump-sum $Y purchase.
  • 16. BUSINESS MODEL We take commission on each user and transaction. ONGOING BONUS 152,716 $0.50 users $244,345 revenue $702,493 monthly revenue 152,716 5% per transaction $458,148 revenueusersper user
  • 17. TEAM Harris Leow Experienced Digital Marketer Ravi Chandak iOS Mobile App Engineer Rafikah Halim Product Manager at Loyalty Startup Dewin Goh Deep Learning Expert in Fintech
  • 18. THANK YOU + Q&A Link. Earn. Redeem.
  • 19. POSITIONING For millennials who love to shop at specific brands That find it difficult to religiously use a loyalty program MAX is a mobile-based universal rewards platform That allows them to seamlessly earn points across different brands they patron, and curate tailored rewards according to their spending Unlike conventional discount or reward apps that push all promotions to their users, MAX tailors offers and rewards according to their spending data to increase likelihood of spending.
  • 20. REWARDS COST MODEL Rewards Marketing Budget Monthly Purchase Basket x Targeted Users Points per Dollar Spent ESTIMATED
  • 21. PRICING TIER $50K $100K $300K $10 x 500K $25 x 200K $50 x 150K 10 points per dollar spent 20 points per dollar spent 40 points per dollar spent
  • 22. USERS’ PREFERENCE 72% of consumer prefer a rewards program that allows them to shop at many stores versus a single brand. 82% of consumers said loyalty programs would be better if they offered more choice. SOURCE: AMERICAN EXPRESS AND COLLINSON LATITUDE (2017)
  • 23. HOW IS MAX SECURE? Bank-level security supported by Singapore banks such as DBS, OCBC, UOB and Citibank.
  • 24. COALITION VS STANDALONE Why would brands want to have coalition versus a standalone loyalty program since they would have full control over the reward redemptions? Coalition bonus points drives greater sales lifts at lower cost than discounts. SOURCE: SLI (2017)
  • 25. COALITION VS STANDALONE Why would brands want to have coalition versus a standalone loyalty program since they would have full control over the reward redemptions? Coalition bonus points provide greater value for lower cost than setting up standalone loyalty programs due to emphasis on rewards. SOURCE: SLI (2017)
  • 27. COMPETITIVE EDGE Brand / Factor Tailored according to spending data Online VS offline transactions Focus on retention and loyalty
  • 28. HOW ARE YOU DIFFERENT FROM SHOPBACK? Factors Online VS Offline Both Online only Push VS Pull Pull Tailors offers according to spending behaviour (post- purchase) Push Provides a search for users to look for discounts when they want to spend (pre-purchase) Purchase through app VS purchase anywhere Purchase Anywhere Users will be rewarded when they purchase through any marketin channel or medium Purchase Through App Users will be rewarded only when they come through the Shopback app