This document is a magazine for Mars Petcare associates called "The Associate". It provides information on associate events, achievements, and company news. The main topics covered include service anniversaries of associates reaching 10+ years, a profile of an associate who has worked at Mars Petcare for 20 years, an article about an associate who swam in a triathlon relay in the Hudson River, details on associates participating in a charity race for breast cancer, and editorial guidelines for contributing to the magazine.
This document lists the staff of various departments at the Bauer College of Business at the University of Houston, including the Dean's Office, Accounting, Career Services, Centers for Entrepreneurship and Executive Development, academic programs, and faculty from Finance, Management, Marketing, Decision and Information Sciences, and Bauer Faculty. It provides an organizational chart of the college's administration and academic departments.
This document profiles and interviews several 2017 "Movers & Shakers" honorees from Cary, NC. It provides brief summaries of each honoree's work and accomplishments, as well as their thoughts on success, risks taken, challenges faced, and how to foster innovation. The honorees represent a variety of fields including brewing, photography, fitness, education, and small business ownership. They emphasize values like passion, hard work, collaboration, and community.
This document introduces the concept of competency-based interviews, which are now used by many major organizations to select employees. It explains that competencies are the key characteristics that differentiate top performers, such as underlying skills, behaviors, and knowledge. Competency-based interviews involve behavioral questions targeting these competencies to assess a candidate's fit. The document advises learning how to identify the relevant competencies, prepare compelling examples to demonstrate strengths in these areas, and adjust one's interviewing approach to focus on competencies, in order to improve one's chances of career success in today's job market.
For International Women’s Day, we’d like to share with you just one (there are many) of the amazing women who make Process Street the great place that it is!
This document is an introduction to the book "The Lovemarks Effect" by Kevin Roberts, CEO of Saatchi & Saatchi. It discusses the concept of Lovemarks, which are brands that consumers are highly emotionally attached to and respect. The book features commentary from numerous business leaders and experts. It explores how companies can create Lovemarks and examines real-world examples of brands that have become Lovemarks. The goal is to help companies transform their relationships with consumers and thrive in today's marketplace by forging deeper emotional connections.
The note discusses increased sales and activity starting in the south and west that is expected to progress northward as the weather improves. When spring arrives, volumes are expected to surge rapidly. The note also highlights that over 126,000 sets of patio furniture, 26,000 grills, 16,000 power equipment bays, and over 9,000 miles of hose have already been delivered for spring. Finally, the note emphasizes the need for teamwork to optimize operations and become the top supply chain serving the leading home improvement retailer.
This document provides information about the 2022 Vermont Professional Photographers annual conference taking place March 4-6, 2022. The conference will include a virtual print competition on March 4th and in-person educational sessions on March 5th at the Essex Resort & Spa in Essex Junction, VT. Speakers on March 5th will include Mark Mann, Colby McLemore, and group/board portraits. On March 6th, virtual sessions will be presented by Leslie Andrews and Monica Sigmon. The document provides biographies of the speakers, the conference schedule, information about membership dues, a list of past presidents of the organization, and details about awards that will be presented.
Teresa Henry is the Director of CMC at Sequoia Consulting and leads projects at Illumina. She discusses how the company's new mission statement of "Guiding growth, integration, sustainable solutions and leadership in life sciences" is embodied in her actions and those of Sequoia team members through open communication, acting as a facilitator to help teams succeed, and selecting employees with outgoing personalities. The document also provides an overview of Sequoia Consulting, including information about their services, leadership, values, and events.
This document lists the staff of various departments at the Bauer College of Business at the University of Houston, including the Dean's Office, Accounting, Career Services, Centers for Entrepreneurship and Executive Development, academic programs, and faculty from Finance, Management, Marketing, Decision and Information Sciences, and Bauer Faculty. It provides an organizational chart of the college's administration and academic departments.
This document profiles and interviews several 2017 "Movers & Shakers" honorees from Cary, NC. It provides brief summaries of each honoree's work and accomplishments, as well as their thoughts on success, risks taken, challenges faced, and how to foster innovation. The honorees represent a variety of fields including brewing, photography, fitness, education, and small business ownership. They emphasize values like passion, hard work, collaboration, and community.
This document introduces the concept of competency-based interviews, which are now used by many major organizations to select employees. It explains that competencies are the key characteristics that differentiate top performers, such as underlying skills, behaviors, and knowledge. Competency-based interviews involve behavioral questions targeting these competencies to assess a candidate's fit. The document advises learning how to identify the relevant competencies, prepare compelling examples to demonstrate strengths in these areas, and adjust one's interviewing approach to focus on competencies, in order to improve one's chances of career success in today's job market.
For International Women’s Day, we’d like to share with you just one (there are many) of the amazing women who make Process Street the great place that it is!
This document is an introduction to the book "The Lovemarks Effect" by Kevin Roberts, CEO of Saatchi & Saatchi. It discusses the concept of Lovemarks, which are brands that consumers are highly emotionally attached to and respect. The book features commentary from numerous business leaders and experts. It explores how companies can create Lovemarks and examines real-world examples of brands that have become Lovemarks. The goal is to help companies transform their relationships with consumers and thrive in today's marketplace by forging deeper emotional connections.
The note discusses increased sales and activity starting in the south and west that is expected to progress northward as the weather improves. When spring arrives, volumes are expected to surge rapidly. The note also highlights that over 126,000 sets of patio furniture, 26,000 grills, 16,000 power equipment bays, and over 9,000 miles of hose have already been delivered for spring. Finally, the note emphasizes the need for teamwork to optimize operations and become the top supply chain serving the leading home improvement retailer.
This document provides information about the 2022 Vermont Professional Photographers annual conference taking place March 4-6, 2022. The conference will include a virtual print competition on March 4th and in-person educational sessions on March 5th at the Essex Resort & Spa in Essex Junction, VT. Speakers on March 5th will include Mark Mann, Colby McLemore, and group/board portraits. On March 6th, virtual sessions will be presented by Leslie Andrews and Monica Sigmon. The document provides biographies of the speakers, the conference schedule, information about membership dues, a list of past presidents of the organization, and details about awards that will be presented.
Teresa Henry is the Director of CMC at Sequoia Consulting and leads projects at Illumina. She discusses how the company's new mission statement of "Guiding growth, integration, sustainable solutions and leadership in life sciences" is embodied in her actions and those of Sequoia team members through open communication, acting as a facilitator to help teams succeed, and selecting employees with outgoing personalities. The document also provides an overview of Sequoia Consulting, including information about their services, leadership, values, and events.
When Leaders Really Matter: Becoming IndispensableJeff Hurt
This document discusses what it takes for leaders to become indispensable. It notes that many people feel underappreciated, unchallenged, and ineffective in their jobs. It states that to turn this around, leaders must make real changes in themselves and their lives. The document outlines three forces that shape leaders: the external environment, internal organizational dynamics, and leader selection systems. It advocates identifying one's strengths and their complement, then focusing on improving the complement through activities like cross-training and 360-degree feedback. The document discusses skill combinations that result in higher performance, such as drive for results paired with integrity and honesty. It provides examples of strengths and their complements that make leaders indispensable.
This is the public presentation for a crowdfunder.com capital raising. Please goto https://www.crowdfunder.com/luvrulesdotcom for more in depth investor information.
Still not sure about a trip to Colorado next week? Take a look at what you're missing!! See our freshly-published Program for the 2013 Medical Transportation Summit Conference!
NHS Leadership Academy Nye Bevan Programme - Social MediaJoe McCrea
We are proud to deliver the Social Media component of the NHS Leadership Academy's Nye Bevan Programme. The programme is described by the Academy as "specifically designed to help CEOs & top leaders of the future gain the skills needed for tomorrow’s NHS."
With grateful thanks to the NHS Leadership Academy for their permission for this presentation to be shared publicly via social media.
For more information, contact socialmedia@jbmccrea.com
This document provides an introduction to competency-based interviews. It explains that many top companies now use competency-based systems to select, evaluate, train, pay, and promote employees. Competencies are the key characteristics that differentiate top performers. The document outlines what competency-based interviews are, how they have become more sophisticated over time, and stresses that candidates must understand and adapt to these changes in order to succeed during interviews at leading organizations.
Public Relations, Marketing, & Customer ServiceTom O'Rourke
This document outlines a presentation on public relations, marketing, and customer service for park and recreation directors. It includes:
- An agenda dividing the presentation into sections on public relations, marketing, and customer service.
- Details on the definitions and goals of public relations, the importance of social media, best practices for engagement, and handling negative comments.
- An overview of the key aspects of marketing like product, place, price, and promotion, and examples of branded marketing campaigns.
- Hypothetical scenarios involving programs, sponsorships, and policy issues that require consideration of stakeholders and partnerships.
- A note that the customer service portion will not cover techniques but focus on the director's role in
We're all striving for work-life balance, but what if we have it all wrong? Read through slides from a webinar with author and TED speaker Tracy Brower, Ph.D. We've partnered with Tracy to launch an interactive summer discussion on the future of work-life integration using her book Bring Work to Life as a guide.
The document discusses strategies for developing leadership fitness at an event called the Women's Success Forum. Some key points:
- The forum focuses on helping individuals and organizations become "leadership fit" through speakers, breakout sessions, and a panel discussion on traits of successful leaders.
- Breakout session topics include creating an engaged organizational culture, finding inspired and unstoppable career success, overcoming imposter syndrome, and leveraging diversity and inclusion.
- The keynote speaker, Debra Benton, will discuss tools for distinguishing yourself as a leader, and the panel will share insights from three CEOs on courageous leadership traits.
- The goal is to provide takeaways for emerging leaders
This document provides an agenda for the 2014 Women's Success Forum event being held by The Leadership Investment organization. The full-day event on October 2nd at the Colorado Convention Center includes a morning keynote speaker, three breakout session choices on leadership topics, a lunch recognizing successful women leaders, an executive panel discussion, and a closing networking reception. The agenda details the various speakers, sessions, and activities taking place at the event, which aims to help participants "Get Leadership Fit" through inspiration and connections with other leaders.
This annual report summarizes the activities and accomplishments of Rauch Inc. in 2015. It highlights that Rauch provided services to over 2,893 people through various programs in employment, children's services, adult activities and more. It notes positive outcomes such as 90% of children gaining skills, 99% of contracts meeting deadlines, and 100% satisfaction with interpreting services. The report expresses gratitude to donors and supporters for helping make their mission of supporting people with disabilities a reality.
This document provides the agenda for the ON Track 2017 conference being held February 7-9 in Saskatoon, SK. The conference is for CPS Canada branch managers and will have over 200 attendees. It will include presentations and workshops on key business topics to provide information, learning, and networking opportunities. There will be sessions on profitability, people development, products, and leadership. Presenters will discuss topics like managing profits and losses, cultivating excellence in employees, market updates, and intent-based leadership. The agenda also lists event sponsors and evening keynote speakers.
Saving a seat for your customer at the prototyping tableCatherine Collins
This workshop at Oredev Conference explored the different ways in which teams can include their customer in prototyping a new service, feature, product, etc.
Feel free to reach out at:
catherine@morethanmetrics.com
Twitter: @catmcollins
A talk by Jeff Morris, Dr. Gregory A. Spencer, and Kenyatta Turner, MM | DreamSmart Academy, LLC & Freedom Empire Consulting LLC
Behavior… It’s a Family Affair!
During this webinar, participants will learn how offering an opportunity for their “families” to optimize their Behavioral SuperPowers™ will improve morale, decrease stress, inspire collaboration, bridge communications, enhance overall well-being and improve overall performance in ANY situation, now, and in the future!
What you will learn:
Navigating the new stressors in the world of Covid-19
Understanding how to manage your new normal
Three universal needs of all people
Reducing relational friction during times of crisis and uncertainty to improve individual, family, and team performance
Why #BehaviorMatters
Natural Behavior vs. Learned Behavior; What’s the difference?
Why does natural behavior matter in the home and workplace?
Why #CommunicationMatters
Avoidable Barriers to Effective Communications
Overcoming Barriers to Effective Communications
Bonus:
All workshop participants will be provided access to the DreamSmart Academy’s SuperPower Exercise™, that in 15-minutes, will allow participants to discover their Behavioral SuperPower® (strengths, struggles, and opportunities).
This self-discovery tool is a result of more than 30 years of research and is globally normed and validated in over 125 countries and 11 languages.
Watch REPLAY here:
https://leading-in-crisis.turnkeycoachingsolutions.com/talks/a-behavioral-family-affair-helping-your-colleagues-and-employees-improve-bottom-line-productivity-at-work-and-at-home/
**Leading in a Crisis Free Virtual Summit 40+ Speakers:**
https://leading-in-crisis.turnkeycoachingsolutions.com/
Can You Manage? - How & When A Manager Can Help Your CareerJim Norris
Tim Jones is the co-founder of Canadian indie label and artist development firm Pipe & Hat. Pipe & Hat has helped launch successful artists, receiving numerous awards and radio play. Jones himself won Manager of the Year in 2014. Andrew King is the editor of Canadian Musician magazine and related publications, covering the music industry. The webinar they presented provided information on what a music manager does, how to know when you're ready for a manager, finding the right manager fit, working with a manager, and evaluating your relationship with a manager.
- Steve Japinga has been hired as the new Director of Government Relations for the Lansing Regional Chamber of Commerce. He has over 10 years of experience influencing legislation.
- Michelle Rahl has been promoted to Director of Business Development. She previously served as Director of Marketing and Events.
- The Chamber announced the new hires and promotion, stating that Japinga and Rahl's experience and connections will help strengthen the Chamber's advocacy and membership programs.
Dale Carnegie Training is a global training organization with offices in over 80 countries. They provide coaching and training to improve skills like communication, leadership, sales, and customer service. Their coaching style focuses on catching ineffective habits and quickly coaching improved performance. They work with clients through a consultative process called iMAP to identify the best training solutions to meet organizational needs and deliver measurable results.
The document summarizes a presentation by Jenn Lim on building a culture of happiness in businesses. Some key points include: defining core values and making customer service and culture the top priority; lessons from Zappos' success in prioritizing culture through hiring, training, and transparency; frameworks for sustainable happiness including vision, meaning, and relationships; and how the happiness movement has spread through Jenn's book and global bus tour to inspire happier companies, communities, and cities.
Carson Parker is exploring a career in sportscasting. He has a strong work ethic developed from jobs since age 14. His goals are to land an on-air job after graduating in 2025, shift to more of a media personality role by 2030, and become a star at a major sports media company by 2040. He is currently a student at Full Sail University's Dan Patrick School of Sportscasting.
APM event hosted by the London Network on 10 April 2024.
Speaker: Nick Fewings, MD of Ngagementworks
In March 2022, Nick Fewings, Ngagementworks, MD of Ngagementworks, published Team Lead Succeed, based on his 30+years of both leading operational and project teams, and subsequently facilitating team development around the world.
It has become a best seller, with a 96% 5-star review rating, and has been read on 5 of the 7 continents.
In this interactive session, Nick will share learning from Team Lead Succeed that can be applied immediately and make a positive difference to your teamwork.
Nick will share the importance of knowing both WHO is in your team and also HOW effective your teamwork is.
Only 10% of teams achieve high-performance, with 50% being average and 40% dysfunctional.
In this session, delivered by award-winning conference speaker Nick Fewings, and author of best-seller Team Lead Succeed, Nick will share his 30+ years of leading teams and facilitating team development.
Nick has profiled 1,000 of individuals and worked with 100s of teams.
Those attending will benefit from understanding;
Why many projects fail to achieve their goals.
Not relying on just measuring KPIs.
The importance of knowing WHO is in your team, both from a behavioural and technical skills aspect.
The 16 areas of high-performance teamwork, and their importance.
https://www.apm.org.uk/news/team-lead-succeed-helping-you-and-your-team-achieve-high-performance-teamwork-2/
Keynote by Author and Media Futurist Joyce Schwarz to Pepperdine MBA Program ...Joyce Schwarz
What is the future of work? Joyce Schwarz, media futurist, author and keynote speaker explores this question in her presentation to Pepperdine's MBA class in 2008 presentation. For more information, email: joyceschwarz@gmail.com
When Leaders Really Matter: Becoming IndispensableJeff Hurt
This document discusses what it takes for leaders to become indispensable. It notes that many people feel underappreciated, unchallenged, and ineffective in their jobs. It states that to turn this around, leaders must make real changes in themselves and their lives. The document outlines three forces that shape leaders: the external environment, internal organizational dynamics, and leader selection systems. It advocates identifying one's strengths and their complement, then focusing on improving the complement through activities like cross-training and 360-degree feedback. The document discusses skill combinations that result in higher performance, such as drive for results paired with integrity and honesty. It provides examples of strengths and their complements that make leaders indispensable.
This is the public presentation for a crowdfunder.com capital raising. Please goto https://www.crowdfunder.com/luvrulesdotcom for more in depth investor information.
Still not sure about a trip to Colorado next week? Take a look at what you're missing!! See our freshly-published Program for the 2013 Medical Transportation Summit Conference!
NHS Leadership Academy Nye Bevan Programme - Social MediaJoe McCrea
We are proud to deliver the Social Media component of the NHS Leadership Academy's Nye Bevan Programme. The programme is described by the Academy as "specifically designed to help CEOs & top leaders of the future gain the skills needed for tomorrow’s NHS."
With grateful thanks to the NHS Leadership Academy for their permission for this presentation to be shared publicly via social media.
For more information, contact socialmedia@jbmccrea.com
This document provides an introduction to competency-based interviews. It explains that many top companies now use competency-based systems to select, evaluate, train, pay, and promote employees. Competencies are the key characteristics that differentiate top performers. The document outlines what competency-based interviews are, how they have become more sophisticated over time, and stresses that candidates must understand and adapt to these changes in order to succeed during interviews at leading organizations.
Public Relations, Marketing, & Customer ServiceTom O'Rourke
This document outlines a presentation on public relations, marketing, and customer service for park and recreation directors. It includes:
- An agenda dividing the presentation into sections on public relations, marketing, and customer service.
- Details on the definitions and goals of public relations, the importance of social media, best practices for engagement, and handling negative comments.
- An overview of the key aspects of marketing like product, place, price, and promotion, and examples of branded marketing campaigns.
- Hypothetical scenarios involving programs, sponsorships, and policy issues that require consideration of stakeholders and partnerships.
- A note that the customer service portion will not cover techniques but focus on the director's role in
We're all striving for work-life balance, but what if we have it all wrong? Read through slides from a webinar with author and TED speaker Tracy Brower, Ph.D. We've partnered with Tracy to launch an interactive summer discussion on the future of work-life integration using her book Bring Work to Life as a guide.
The document discusses strategies for developing leadership fitness at an event called the Women's Success Forum. Some key points:
- The forum focuses on helping individuals and organizations become "leadership fit" through speakers, breakout sessions, and a panel discussion on traits of successful leaders.
- Breakout session topics include creating an engaged organizational culture, finding inspired and unstoppable career success, overcoming imposter syndrome, and leveraging diversity and inclusion.
- The keynote speaker, Debra Benton, will discuss tools for distinguishing yourself as a leader, and the panel will share insights from three CEOs on courageous leadership traits.
- The goal is to provide takeaways for emerging leaders
This document provides an agenda for the 2014 Women's Success Forum event being held by The Leadership Investment organization. The full-day event on October 2nd at the Colorado Convention Center includes a morning keynote speaker, three breakout session choices on leadership topics, a lunch recognizing successful women leaders, an executive panel discussion, and a closing networking reception. The agenda details the various speakers, sessions, and activities taking place at the event, which aims to help participants "Get Leadership Fit" through inspiration and connections with other leaders.
This annual report summarizes the activities and accomplishments of Rauch Inc. in 2015. It highlights that Rauch provided services to over 2,893 people through various programs in employment, children's services, adult activities and more. It notes positive outcomes such as 90% of children gaining skills, 99% of contracts meeting deadlines, and 100% satisfaction with interpreting services. The report expresses gratitude to donors and supporters for helping make their mission of supporting people with disabilities a reality.
This document provides the agenda for the ON Track 2017 conference being held February 7-9 in Saskatoon, SK. The conference is for CPS Canada branch managers and will have over 200 attendees. It will include presentations and workshops on key business topics to provide information, learning, and networking opportunities. There will be sessions on profitability, people development, products, and leadership. Presenters will discuss topics like managing profits and losses, cultivating excellence in employees, market updates, and intent-based leadership. The agenda also lists event sponsors and evening keynote speakers.
Saving a seat for your customer at the prototyping tableCatherine Collins
This workshop at Oredev Conference explored the different ways in which teams can include their customer in prototyping a new service, feature, product, etc.
Feel free to reach out at:
catherine@morethanmetrics.com
Twitter: @catmcollins
A talk by Jeff Morris, Dr. Gregory A. Spencer, and Kenyatta Turner, MM | DreamSmart Academy, LLC & Freedom Empire Consulting LLC
Behavior… It’s a Family Affair!
During this webinar, participants will learn how offering an opportunity for their “families” to optimize their Behavioral SuperPowers™ will improve morale, decrease stress, inspire collaboration, bridge communications, enhance overall well-being and improve overall performance in ANY situation, now, and in the future!
What you will learn:
Navigating the new stressors in the world of Covid-19
Understanding how to manage your new normal
Three universal needs of all people
Reducing relational friction during times of crisis and uncertainty to improve individual, family, and team performance
Why #BehaviorMatters
Natural Behavior vs. Learned Behavior; What’s the difference?
Why does natural behavior matter in the home and workplace?
Why #CommunicationMatters
Avoidable Barriers to Effective Communications
Overcoming Barriers to Effective Communications
Bonus:
All workshop participants will be provided access to the DreamSmart Academy’s SuperPower Exercise™, that in 15-minutes, will allow participants to discover their Behavioral SuperPower® (strengths, struggles, and opportunities).
This self-discovery tool is a result of more than 30 years of research and is globally normed and validated in over 125 countries and 11 languages.
Watch REPLAY here:
https://leading-in-crisis.turnkeycoachingsolutions.com/talks/a-behavioral-family-affair-helping-your-colleagues-and-employees-improve-bottom-line-productivity-at-work-and-at-home/
**Leading in a Crisis Free Virtual Summit 40+ Speakers:**
https://leading-in-crisis.turnkeycoachingsolutions.com/
Can You Manage? - How & When A Manager Can Help Your CareerJim Norris
Tim Jones is the co-founder of Canadian indie label and artist development firm Pipe & Hat. Pipe & Hat has helped launch successful artists, receiving numerous awards and radio play. Jones himself won Manager of the Year in 2014. Andrew King is the editor of Canadian Musician magazine and related publications, covering the music industry. The webinar they presented provided information on what a music manager does, how to know when you're ready for a manager, finding the right manager fit, working with a manager, and evaluating your relationship with a manager.
- Steve Japinga has been hired as the new Director of Government Relations for the Lansing Regional Chamber of Commerce. He has over 10 years of experience influencing legislation.
- Michelle Rahl has been promoted to Director of Business Development. She previously served as Director of Marketing and Events.
- The Chamber announced the new hires and promotion, stating that Japinga and Rahl's experience and connections will help strengthen the Chamber's advocacy and membership programs.
Dale Carnegie Training is a global training organization with offices in over 80 countries. They provide coaching and training to improve skills like communication, leadership, sales, and customer service. Their coaching style focuses on catching ineffective habits and quickly coaching improved performance. They work with clients through a consultative process called iMAP to identify the best training solutions to meet organizational needs and deliver measurable results.
The document summarizes a presentation by Jenn Lim on building a culture of happiness in businesses. Some key points include: defining core values and making customer service and culture the top priority; lessons from Zappos' success in prioritizing culture through hiring, training, and transparency; frameworks for sustainable happiness including vision, meaning, and relationships; and how the happiness movement has spread through Jenn's book and global bus tour to inspire happier companies, communities, and cities.
Carson Parker is exploring a career in sportscasting. He has a strong work ethic developed from jobs since age 14. His goals are to land an on-air job after graduating in 2025, shift to more of a media personality role by 2030, and become a star at a major sports media company by 2040. He is currently a student at Full Sail University's Dan Patrick School of Sportscasting.
APM event hosted by the London Network on 10 April 2024.
Speaker: Nick Fewings, MD of Ngagementworks
In March 2022, Nick Fewings, Ngagementworks, MD of Ngagementworks, published Team Lead Succeed, based on his 30+years of both leading operational and project teams, and subsequently facilitating team development around the world.
It has become a best seller, with a 96% 5-star review rating, and has been read on 5 of the 7 continents.
In this interactive session, Nick will share learning from Team Lead Succeed that can be applied immediately and make a positive difference to your teamwork.
Nick will share the importance of knowing both WHO is in your team and also HOW effective your teamwork is.
Only 10% of teams achieve high-performance, with 50% being average and 40% dysfunctional.
In this session, delivered by award-winning conference speaker Nick Fewings, and author of best-seller Team Lead Succeed, Nick will share his 30+ years of leading teams and facilitating team development.
Nick has profiled 1,000 of individuals and worked with 100s of teams.
Those attending will benefit from understanding;
Why many projects fail to achieve their goals.
Not relying on just measuring KPIs.
The importance of knowing WHO is in your team, both from a behavioural and technical skills aspect.
The 16 areas of high-performance teamwork, and their importance.
https://www.apm.org.uk/news/team-lead-succeed-helping-you-and-your-team-achieve-high-performance-teamwork-2/
Keynote by Author and Media Futurist Joyce Schwarz to Pepperdine MBA Program ...Joyce Schwarz
What is the future of work? Joyce Schwarz, media futurist, author and keynote speaker explores this question in her presentation to Pepperdine's MBA class in 2008 presentation. For more information, email: joyceschwarz@gmail.com
Keynote by Author and Media Futurist Joyce Schwarz to Pepperdine MBA Program ...
Mars Winter (1)
1. The magazine for the Mars Petcare US associate community
WINTER 2008
WINFourTickets
toSeeHotel
forDogs
Printedonrecycledpaper
NASCARFeverATriptoTalladega
Superspeedway
RacefortheCure
AssociatesHitthe
RoadforCharity
Hotel
forDogsPEDIGREE®
ontheSilver
Screen
InMemoriam
Remembering
thosewe’ve
LovedandLost
2. 4FromthePresident
5AboutAssociates
•Service Anniversaries •Laura
Sliwak Braves the Hudson River
•The Susan G. Komen Race for the
Cure •In Memoriam
11 Environment
•Making the Most of Unused Land
Contents
2 Mars The Associate
9
A trip for four to the
Nashville screening of
Hotel for Dogs
WIN
16
12Events
• NASCAR Day at the National Office
• A Trip to Talladega Superspeedway
14 Feature
•PEDIGREE® Hits the Big Screen in
Hotel for Dogs
16WINFourTicketsto
seeHotelforDogs
22
26
3. Mars The Associate 3
17Brands
•The GREENIES® Story
•A New Field Team for
WHOLEMEALS®
•The TEMPTATIONS®
‘Promise of Pleasure’
20Peticulars
• Breed Feature: the
Persian Cat •Jason Ripper
and Buster
Welcome to the Winter edition of The Associate – we hope you enjoy it.
If you would like to contribute, please send stories and ideas to
either Ben Chapman or Rebecca Dickerson at
rebecca.dickerson@effem.com or phone (615) 807-4265.
Editor: Ben Chapman
The Associate is published quarterly by Mahlab Media on
behalf of Mars Petcare US. www.mahlabmedia.com.au
22AccountProfile
•The NUTRO™ Demo Difference
24Community
•BizTown •The Animal Friends
Humane Society • Petco
25 SiteProfile
•The Lebanon Site Goes Wild
•K-9 Heroes of Mattoon
27Health&Wellbeing
•Learn to Recognize
the Signs of Cancer
R
Printed on
recycled paper
20
12 13
4. From the President
The Associate is a magazine for you and
your family about associates. We look for
articles about your working life and your
interests and achievements outside work.
Below are some guidelines to help get
you started.
ABOUT ASSOCIATES
This section introduces everyday
associates. We want to read about your
interests and achievements inside and
outside work. Alternatively, you can
nominate another associate.
• 300–400 words, plus photos.
EVENTS
These are stories about associate events
that take place, such as site celebrations.
We look for lots of colorful, fun pictures.
• 200–300 words plus photos with lively
captions that capture the mood and
humor of the event.
PETICULARS
This section gives you a chance to write in
about your pets, including hints and tips
to keep pets happy and healthy.
HEALTH & WELLBEING
Stories about activities and initiatives that
are related to health and fitness.
• 200–300 words.
COMMUNITY
This section describes the involvement of
associates and the business in the
community, including sponsorships,
donations and volunteering.
FAMILY LIFE
Stories about significant achievements by
associates’ family members.
• 200–300 words.
BRANDS
Business news about product launches,
new processes, acquisitions, technology
updates and trade news with a focus on
associate involvement and a sense of fun.
EDITING
To help make The Associate as reader-
friendly as possible, we may edit your
submissions. Please advise us if you would
like to be contacted during the editing
process.
PHOTOGRAPHY
Please note that digital photos should
be in high-resolution.
Editorial guidelines for The Associate
For editorial and photo contributions for The Associate, contact Rebecca Dickerson at (615) 807-4265 or email rebecca.dickerson@effem.com
or email Ben Chapman at ben.chapman@effem.com
I
have been with
Mars for 10 years
now and it has been
extremely rewarding.
Over this time and
throughout each level
and function I have
always been given
the opportunity to
put my stamp on the
part of business I was
responsible for.
This has been true whether I was
an entry-level marketer or more
recently as General Manager for the
Canadian business. The opportunity
to create something new is really
what attracted me to Mars and it has
retained me over these years.
I come from an entrepreneurial
background so it was natural for
me to start my own business out of
undergraduate school.
My company focused on the
distribution and retail sales of
international newspapers and
magazines. After two years I sold
the business and was lucky enough
to travel the world for a while.
Following that, I got my MBA and
joined Procter and Gamble for 10
months. While it was a great
business, it just wasn’t the
right fit for me. One day I
got a call from Mars and I
found a place that I could
truly be my self –
an entrepreneur in a
corporate setting.
Secrets of Success
I was attracted to the role of
President of Mars Petcare because of
the sheer size of the opportunity, and
also the challenge of bringing to life
our vision of being a premier North
American petcare company.
In my view there are three key
ingredients to a successful business:
great people, great brands and great
operational processes.
The way of getting the most
from the workforce is by creating
an environment where everybody
can be their best, and where they
feel respected and supported. The
work environment should celebrate
diversity so you do not have to
check your personality at the door.
It’s about creating challenging
work assignments, proper
decision-making responsibilities
and accountability and having a
transparent vision and strategy.
One of the areas I have really
enjoyed in my career at Mars is leading
associates to a level of performance
that they never thought possible.
I always try to help associates
visualize possibilities by giving them
the right decision-making power,
tools and resources and eliminating
distractions. It’s all about creating the
right environment to allow individuals
to be their best.
Personal Life
When I’m not at work I love spending
time with my family and my great
friends. I also enjoy weightlifting,
cooking and driving my cars.
I would describe myself as
energetic, fun, exuberant, passionate
and brutally supportive, but a
competitor would probably describe
me as focused, sharp and resilient.
My laugh is probably one of
the most unique aspects of my
personality – I am fairly loud. I’m
pretty determined, too; I never
give up. I love to have fun, I am an
extremist, and I want to get every bit
of excitement from life that I can. •
BringingourVisiontoLifeMeet Luc Mongeau, Mars Petcare US’s new President.
4 Mars The Associate
5. 10 years
Terry Arnold INP
Lorraine Baranello BRN
Shonda Bayan BRN
Charles Bookard ORA
Geoffrey Browne BRN
Josh Egermeier MOJ
Jimmy Ellefson MOJ
Jerry Farkas BRN
Anthony Felando BRN
Teresa Fonner KKM
Edward Gaines KKS
Salvador Garcia KKP
Gerald Gold PUE
Carol Gray BRN
Chad Helberg BRN
Hal Hipp KKS
Rob Holdheide BRN
Timothy Jennings ORA
Jon Kinder KKS
William Knisley OHW
Joy Lachowicz PAA
Omar Leon PUE
Vicente Lopez KKP
Jose Martinez CAT
Victor Martinez KKP
Jason Matsukawa KKP
Jackie McNeely OKM
Joe Meyers BRN
David Bob Molinar KKP
Henke Johnna Moore PAA
Angel Morfin CAT
Roger Moritz KKM
Jaimes Arturo Perez TXT
Kevin Poopalasingam BRN
Daryl Porter BIR
Kevin Rabinovitch BRN
Edward Reed ORA
Steven Reneau KKS
Salvador Sanchez KKP
Rudolph Schiller TXT
Jun Sison Jr. KKR
Barbara Smith INP
James Stroud ORA
Tammy Sweeney BRN
Frank Vazquez MOJ
Michael Weaver JOP
Fred Weldon BIR
Isom Williams BIR
Charles Younkin PAE
15 years
Howard Abrams KKC
Dagoberto Acosta TXT
Robert Arnold KKC
Mason Billings BIR
David Blackwell KKC
Tary Blair KKM
Randy Dutton TXT
Douglas Girton MOJ
Jimmy Harshman INP
Jimmie Jones JOP
Mark Kersey KSH
Robert Lee NSC
Dennis Mack BRN
John Montgomery TXT
Steven Poorman MOJ
Steve Roush KKC
Felisberto Santos CAT
Doug Schalk BRN
Rick Smith BRN
Stewart Townsend BRN
Robert Yniguez CAT
Lucio Yonemoto BRN
20 years
Todd Altemeier BRN
Glen Bennett MOJ
Curtis Brennfoerder OKC
Larry Clay KKC
Aaron Cross KKM
David DeLuca BRN
Michael Dininger KKC
John Fitzpatrick KSH
Kevin Heldberg MNL
Wendy Heldberg MNL
Heliodoro Hernandez SBE
Steve James KSH
Tracy Lott IAM
Larry Lowry KKM
Yusuf Nawabi VAM
Jeffrey Reynolds KKP
Dale Schneider BRN
Kathy Shaughnessy BRN
Steven Slay MOJ
David Stoolfire KKC
Norman West KKC
25 years
Gerald Bohlander SBE
Mike Bonic KKM
Alan Dill KKM
Brian Jones KKM
Catalina Moyeda KKP
Luis Munoz KKP
James Trexler PAA
30 years
Joaquin Alvarez KKP
Beals Marsha BRN
Jerry Franks BRN
Richard Hellenbrand BRN
Paul Douglas Hughes KKC
Deborah Rudolph IAM
Carlton Stephens BIR
35 years
Steven Cowgar KKC
Larry Phillips IAM
Walter O’Neal BIR
About Associates
Mars The Associate 5
ServiceAnniversaries2008
Due to space constraints, only anniversaries of 10 years and
above are able to be recognized in this publication.
Anniversary Profile
Dave DeLuca
engineers 20
years with
Mars Petcare
With a degree
in Chemical
Engineering from
the University of
Akron under his
hat, Dave DeLuca
landed his first
job with Mars
Petcare in 1986.
Starting out as a Project Engineer
at the Columbus, OH site, Dave has
been an integral part of the growth of
Mars Petcare.
“After Columbus, we moved to
Reno, Nevada, than on to Bolton,
Canada where I was promoted to
Engineering Manager,” says Dave.
“After a couple of years, we moved
to the Vernon, California site where
I led the engineering team, and
then I moved across the street to
the national office and held the
position of Technical Manager for
the Pet Segment.”
Dave is now the Director of
Engineering overseeing industrial,
safety and environment, and the
capital appropriations budget for
Mars Petcare and relocated to
Nashville in 2006. “At the time, my
family wasn’t happy with me. I have
three boys in high school or middle
school, and my wife wasn’t thrilled
either,” Dave laughs. “But now that
we’re here, everyone loves Nashville.
It’s a wonderful place to live. My
oldest son is a senior in high school
and part of an award-winning drum
line at Brentwood High School. As a
member of the band, he got to play
on a Brad Paisley video and perform
with Paisley on the CMA Awards. In
fact, now we go to the CMA Awards
Show every year. I can honestly say
that we’ve become fans of country
music, the songwriter community
and this city!” •
6. About Associates
6 Mars The Associate
Question: Would you swim in the
Hudson River? Answer: If you are
Regional Sales Manager Laura
Sliwak, the answer is yes!
As part of a relay team
participating in the New York City
Triathlon, Laura swam the first leg of
the marathon in the Hudson River.
“However cleaned up the Hudson is
today, it was still pretty challenging.
Everyone got stung by jellyfish –
myself included!
“I wore a sleeveless wetsuit but
was still stung, three times on my
arms and once across my face. But,
on the bright side, the Hudson has
a very quick current which all the
swimmers loved,” laughs Laura.
Water Baby
Laura has a long history with
swimming, going back to her
childhood. “I swam competitively
throughout high school and was offered
a swim scholarship at college. My first
job was as a swimming instructor and
lifeguard. This was my third triathlon,
but my first as a part of relay team.
“I met my teammates last year
during a Danskin Triathlon Training
and Event. Kathy Vita was the
Triathlon
ChallengeBraving jellyfish and a
notoriously polluted
Hudson River, Regional
Sales Manager Laura
Sliwak swam her way to
victory in the New York
City Triathlon relay.
Heart Zone head coach and Kathy
Johnson was an assistant. They
had registered for the race last
November, but the swimmer had to
drop out due her mother’s health. I
was asked to fill in.”
Besides dodging jellyfish, Laura
has great memories of the winning
day. “When I approached the end
of my swim I realized I was one of
the first of my heat to get out of the
water. Then it dawned on me that
we could actually win the relay! We
each did our part and more. When
the times were posted we were
thrilled, excited and so proud of our
accomplishment. Okay, and a bit
shocked too!” •
The First Place Relay Team (Women) of the
New York City Triathlon (L-R): Kathy Vita
(run, 10 miles), Kathy Johnson (bike, 25
miles) and Laura Sliwak (swim, one mile).
7. About Associates
T
he Susan G. Komen Race
for the Cure 2008 saw more
associates than ever pull on
their sneakers and take part in the
sponsored 5km run or walk. Some
were breast cancer survivors, others
honoring loved ones lost, and many
who simply believed in the cause. “In
2006, Mars had 48 associates who
ran or walked, and last year we had
114. How we’ve grown!” explains
race co-captain Stacey Sheffield.
“This year 197 associates and
their family members participated.
Together, Mars Petcare associates
raised $12,000 for the event which
raised over $1 million!”
New to the race this year was
the high profile corporate
sponsorship of Mars Petcare.
Susan Curlee, Pam Sullivan, Erin
Nota, Jared Watson and Holly
Cooper handed out over 7,000
samples to appreciative dog lovers.
“We also spread some M&M love
with the Green Lady M&M, played
by Sandella Gansheimer
and her friends,” says Stacey.
“And to top off the day, associate
Nick Pierce came in first place in
his age group.”
RacingforaCureOn a stunningly beautiful fall day, Mars Associates and their family members
joined together for the annual Susan G. Komen Race for the Cure.
About the Race for the Cure
The Komen Foundation was founded by Nancy Brinker in honor of her
sister Susan Komen who died of breast cancer in 1981 at the age of 33.
In 2008, the Komen Foundation celebrates the 25th anniversary of the
Komen Race for the Cure, the largest series of 5K runs/fitness walks in the
world, with well over one million participants since 2005.
The Komen Race for the Cure Series raises significant funds and
awareness for the fight against breast cancer, celebrates breast cancer
survivorship, and honors those who have lost their battle with the disease.
A minimum of 25 percent of the net income from each domestic
affiliate race supports the Komen for the Cure Award and Research
Grant Programs, which fund groundbreaking breast cancer research,
awards and educational and scientific conferences around the world. The
remaining 75 percent of the net income from each domestic affiliate race
stays in the local community to fund breast health education and breast
cancer screening and treatment projects.
“We have to give a tremendous
thanks to Stacey Sheffield and Jenny
Taylor who co-chaired the event,”
says Community Affairs Manager
Angel May. “They did such a
great job planning for the race and
recruiting associates.” •
Race co-chair Stacey
Sheffield with Green
Lady M&M, AKA Sandella
Gansheimer.
The 197 associates who
ran won an award for
Largest Corporate Team.
Mars The Associate 7
9. Mars The Associate 9
About Associates
Jennifer has been with Mars since
February 2007 and works as an
Internal Category Manager in support
of planners across all brands on
the Grocery/Mass Brand side of the
business. She encourages associates
to support the Komen Race for the
Cure: “Chances are that someone
you know and love will be affected
by this disease in your lifetime. This
is a beatable disease we just have to
believe and invest in research. Also, I
want to encourage all women to
get a mammogram regularly. Early
detection with the disease makes all
the difference in the world. And don't
ever skip your mammogram.”
Remembering Stan Rife
As the general
manager of Mars
Petcare’s General
Steel Fabricators,
Stan Rife was a
quiet, unassuming
man. “He never
showed a temper
or strong emotions. Stan worked
for Mars for 13 years and his steel
fabrication knowledge was highly
respected within the industry,”
recalls the acting General Manager
of General Steel, Ron Schultz.
At the age of 63, Stan was
diagnosed with colon cancer.
According to Ron, the cancer
was well advanced by the time it
was detected. “When he received
the diagnosis in December 2006,
Stan admitted that he had ignored
symptoms for several months,” said
Ron. “Experimental chemotherapy
was started immediately and
he scheduled his treatments on
Fridays so he would feel good
enough to come to work on
Monday. Each Friday, he took
treatments – one of them took
nearly eight hours to administer.
Then he’d go home with a
mechanical pump connected to an
implanted port. This continued his
treatment until Sunday afternoon
when a nurse would come to his
home and remove the pump.
“Stan fought the cancer for one and
half years. During that time he missed
very little work,” comments Ron.
“On May 14 he privately told me that
he knew the battle was over and he
had lost. That was his last day in the
office. He died on June 2, 2008.”
Stan’s Legacy
Stan’s wife Teri approached the
associates at General Steel to be
members of ‘Stan’s Soldiers’ to help
raise money for the local chapter
of the American Cancer Society.
“The site associates admired Stan’s
strength especially how he battled the
cancer and the obvious side effects of
Surviving Breast Cancer: Early Detection
There is a 97 percent five-year survival rate when breast cancer is
detected early since this can help prevent it from spreading.
Get a Mammogram
A mammogram is a specialized x-ray of the breast to help detect cancers
which cannot be detected by touch. At age 40 women should begin
getting annual mammograms by a licensed technician. t is very important
that results are compared from one year to the next, so be sure you know
where your mammogram film is being held.
Clinical Breast Exam
This is an exam by a health care professional. Women in their 20s and 30s
should have a clinical breast exam at least every three years and women
40 or older should have an exam each year.
Self-Examination
Starting at age 20 women should begin doing a self-exam. Ask your
doctor if you are not exactly sure how to do this or if you are not sure you
are doing it correctly.
Lie down and place one arm behind your head. Using your three
middle finger pads press firmly across your breast in overlapping
dime-size circular motions. Use three different levels of pressure: light,
medium, and firm. This allows you to feel the tissue close to your skin, to
feel a little deeper, and to feel the tissue closest to your chest and ribs.
If lumps in the breast and/or underarm area are detected, schedule an
appointment with your physician immediately. Also be aware of visual
changes to the breast or nipple.
Stan’s wife Teri
‘Stan’s Soldiers’
10. About Associates
cancer in her hip bone,” explains
Jason. “In the fall of 2006, she
had surgery to correct her hip and
remove the cancer. Following the
surgery my mom suffered some nerve
damage and reached a point that she
had no feeling in one of her legs. In
the summer of 2008, she was told
that the cancer was spreading.”
Happy Memories
A self-admitted ‘momma’s boy’, Jason
fondly recalls his mother. “My mom
introduced me as ‘this is my baby,
Jason’, even into my 20s and 30s,”
he laughs. “She always had a great
love for animals and growing up we
always had a pet. Her most recent
dog is Sandi, a yellow lab that is a
certified therapy dog. Sandi is still
providing her therapy duties since she
is there for my father every day. Mom
was a great cook and she absolutely
adored her grandchildren. She loved
to send them letters, postcards and
care packages.
“In retrospect, I am awe-struck by
her spirit and positive attitude as I
can only imagine the continuous and
intense pain that she was in, yet I
never heard or saw anything like fear
or negativity. She simply just kept
going and was determined to live life
to the fullest.
“My mom was a fighter. The
rounds of chemotherapy and
radiation took their physical toll,
chemotherapy. Everyone at General
Steel participated – approximately
45 associates were a part of Stan’s
Soldiers. There are four Mars facilities
in this area (including General Steel),
and all of the facilities got involved.”
“One of General Steel’s employees
owns a bowling alley, and he
donated the facility for a Saturday
afternoon. Associate teams were
formed and the public was invited to
an afternoon of bowling and friendly
competition. All the proceeds went
to Stan’s Soldiers,” explains Ron.
“Stan’s family and all the Soldiers set
up a booth at a local charity walk-
a-thon, and Mars donated banners
and t-shirts. The Stan’s Soldiers
booth won awards for Best Booth,
Best Rookie Booth, and the People’s
Choice,” explains Ron.
The family’s initial goal was to raise
$3,000, but Stan’s Soldiers raised
$15,000 and ranked at the top of
the list of fundraisers in the Joplin,
Missouri area.
Remembering Marti Cook
Marti Cook fought the battle with
breast cancer and won only to
succumb to liver cancer eight years
later. “My mother learned about the
breast cancer in the fall of 2000 – she
was 57,” remembers Mars Associate
Jason Cook. “In the winter of 2001
she underwent a mastectomy and then
received chemotherapy for another
two years. It seemed that the
treatments had been successful
because she had appeared to
be in remission for almost five
years. However, in 2005 cancer
was found in her liver.
“At the time, she was advised
by her doctor that she only
had six to nine months
to live. She underwent
chemotherapy again and
soon after my mother
began experiencing
intense pain in her
hip and had trouble
walking. It was
discovered that she had
a fractured hip and
but she always seemed to bounce
right back. But this past summer
when they found out the cancer was
spreading, the doctor recommended
an alternative treatment with a cycle
of oral medication. My mom started
this in mid-July but had to stop after
ten days because of the severe side
effects of vomiting, diarrhea and
mouth sores.
Last Goodbyes
“She was admitted to the hospital
on July 27 and the doctors tried to
hydrate her but she couldn’t keep
anything down. I visited mom as much
as I could and when I left her room
that Thursday evening, I kissed her
and told her good night. I remember
looking back before I left the room
and she was waving good-bye.
The next morning (August 1), my
father called me at 5:40 a.m. and
told me that I needed to come to
the hospital. When I reached the
hospital my dad told me that the
doctors had called him to say that
my mom had taken a turn for the
worse. She had passed away at 4:45
a.m. from either a stroke or blood
clot. This news was a complete
shock to the family because we
knew she wasn’t in good condition
but we had no idea that the previous
night would be the last time we
would see her alive.”
While it might have been a
difficult thing to do, the entire family
attended church together two days
later. “We are all regular church-
goers, but that Sunday it was hard
to think about going to church
because of the emotional pain we
were all going through. But my dad
remembered that my mother’s
wish and great joy was to
attend church with all four
grandchildren, so that
Sunday my wife and I and
our two children, along
with my brother’s family
attended church. Many in
the church were probably
surprised to see us (so
soon after her death), but
we proudly – and quite
emotionally – were there
in solidarity with my father
and to honor my mother.” •
RacingforaCure
Marti Cook with self-confessed
‘momma’s boy’, Jason.
10 Mars The Associate
12. 12 Mars The Associate
Events
I
n keeping with the spirit of the
Amp Energy 500 Sprint Cup
Series race in Talladega, AL, a
special NASCAR Day was held at
the Mars Petcare National Office in
Franklin, TN.
This fun-filled day in October
celebrated the success of the number
18 PEDIGREE® Toyota Camry and
our favorite NASCAR driver,
Kyle Busch. Kyle even made an
appearance, answering associates’
questions and signing autographs.
The number 18 team owner
Coach Gibbs and pit crew were on
hand as well, along with a NASCAR
simulator, PEDIGREE show car,
tire changing experience and
remote control car track to keep
associates entertained.
A merchandise trailer also offered
20 percent discounts for associates
with an eye for a bargain! •
NASCAR
Fever!A celebrity appearance, driving
simulator and remote control
track were all part of a turbo-
charged day at the Mars
Petcare National Office.
Russ Emick (right) gets
his son’s go-cart signed by
his hero Kyle Busch (left).
BRN Events Team (L–R), front row: Brandon Ellis, Amanda Pierce;
Middle row: Aaron Appelhanz, Andy Morris, Lisa Martin,
Pam Traughber, Kyle Busch, Shaunna Conner, Angelique Hopper;
Back row: Mike Raybon, Daniel Lockwood,
Nick Pierce, Debbie Wilkinson
White knuckle ride:the NASCAR simulator
experience.
The National
Office gets a
NASCAR makeover.
13. Events
T
he 20 associates who won
our NASCAR competition
had the once-in-a-lifetime
opportunity to go to the Amp Energy
500 at the Talladega Superspeedway
in Talladega, AL, one of NASCAR’s
most exciting tracks.
Associates had an action-packed
day – not only did they get a trackside
view of the race itself in a VIP suite
with tasty lunch and refreshments,
but they also got an exclusive tour of
the pits and met NASCAR hero, Kyle
Busch, driver of PEDIGREE’s lucky
number 18 car. •
RaceDayAn exclusive tour and some VIP treatment
gave 20 lucky competition winners the trip of a
lifetime in October.
Winning Associates
Sandra Brinkeroff
Bob Fisher
Allan Martin
Robert Reeves
Lia Rivadeneyra
Reuben Fuentes
Steven Reneau
Donna Coleman
Joy Lachowicz
Nadia Webster-Long
Nick Pierce
Jerry Farkas
Karen Graham
Carrie Adams
Edward Reed
Vickie Trueblood
Juan Rodriguez
Mike Wrye
Linda Rudisill
Dave Hargrave
(L–R) Sandra Farkas,
Pamela Mars, Joy
Lachowicz and Nadia
Webster-Long.
Ed Reed
Mars The Associate 13
15. Mars The Associate 15
“As the brand that loves dogs, we’re
proud to partner with Hotel for Dogs
and are excited to maximize our efforts
to help our four-legged friends in need,”
says Amy Keith, Associate Brand
Manager, Mars Petcare. “We share
the film’s belief that all dogs deserve a
loving home and encourage all of our
associates to see the movie, help a dog.”
Beyond the movie, the partnership
will be showcased via full-scale
marketing efforts driven by both the
brand and the movie studio. From
online to in-store to specially-tagged
television ads and even on popcorn
bags in participating theaters, the “see
the movie, help a dog” message will
be seen and heard by many. •
Feature
IN THEATERS JANUARY 16
Behind the scenes
of the movie
17. Mars The Associate 17
I
n 1996, Joe and Judy Roetheli had
a bad breath problem. No, the bad
breath was not the human variety,
turns out it was a canine issue – their
Labrador, Ivan, was the potty mouth.
Like many pet owners, they loved to
get up close and personal with Ivan, but
plaque and tarter build-up on his teeth
resulted in a case of gingivitis. Nothing
seemed to work, but the Roethelis were
not ones to give up easily.
Joe and Judy took their bad
breath issue to a board-certified
veterinary nutritionist and other
experts, eventually developing the
now-familiar tooth brushed-shaped
dental treat known as GREENIES.
The GREENIES treat is the perfect
combination of taste (dogs and cats
love them) and oral care. In fact, an
independent dental test showed that
using GREENIES dental chews once
a day reduces tarter build-up by 68
percent and plaque by 10.5 percent.
“Our focus has expanded to embrace
the veterinarian community through
the Oral ATP (Assessment, Treatment,
Prevention) program sponsored by
GREENIES in conjunction with
veterinarian
dental expert,
Jan Bellows,
DVM,” explains
Associate Brand Manager
Aaron Baker. “This is an online learning
resource for veterinary practitioners,
technicians and staff to learn about
how to best develop, implement and
maintain effective oral care procedures.
GREENIES are an effective tool
for veterinarians for prevention of
periodontal disease.”
Revolutionizing
the Market
While it took a few years for
GREENIES to become a household
name, it eventually
revolutionized
oral care for dogs
and cats alike.
“S&M NuTec,
LLC (The Greenies
Company) has
always had a few
core beliefs,” says
Aaron. “First, we
have always provided
functional treats. Not
only do our snacks and
treats allow for the special
human-pet interaction which all treats
offer, but we provide functional, healthy
treats, that provide for the
betterment of the pet.”
GREENIES has now
expanded their line of
dental treats for cats
and dogs to include
Breathof
FreshAir GREENIES Smart Biscuits
and GREENIES Pill Pockets.
“The fastest growing product
within the GREENIES portfolio
is the Pill Pockets. We have
incredible testimonials from owners
that Pill Pockets have removed a lot
of stress for the owner and the pet. As
a cat owner, I have a lot of shredded
shirts to prove this!” laughs Aaron.
“There is nothing like Pill Pockets in
the marketplace, and we look forward
to launching more innovative Pill
Pockets in 2009.”
Passion for Innovation
“GREENIES has had a tremendous
focus on in-store marketing. We
have been leaders in pet specialty
providing great merchandising tools
for retailers,” Aaron continues. “One
of the most exciting things about
the future of the
GREENIES brand
is that we now
have the high
impact Nutro
Products sales
force and
demo team
pushing
GREENIES
every day in pet
stores across the
country. There is a lot of
passion in the sales team and we are
proud that they are the ambassadors
of our brand.
“Our plans are to keep doing what
we do best: create great snacks and
treats with functional benefits, develop
more tools for retailers, and allow our
unique culture to flourish which ignites
creativity and innovation.” •
The GREENIES® story
started 12 years ago
but the innovative brand
just keeps evolving.
Brands
18. Brands
D
id you know that there are
over 16,000 retail outlets
that fall into Pet Specialty,
Independent Pet and Independent
Farm and Feed categories? Because of
the size of this channel, Mars Petcare
developed a new Sales Team to focus
on these retailers.
“In this channel, the only way to get
distribution is one store at a time,” says
Sales Director, John Coryell. “To give
you perspective, Nutro Products has
gained distribution over the last 20 or
so years in over 10,500 of these outlets.
They have done this by developing a
large field sales team to call on each of
these outlets to dominate this channel.”
First Steps
Mars Petcare built an Independent
Pet Specialty field team made up of
four Area Managers: Sabrina Carter
(Northern California), Adam May
(Southern California), Gregg Melchiorri
(Pacific Northwest), and Anna Barnes
(Midwest). Additionally, there are two
Regional Managers: Rich Hellenbrand
who covers the western half of the
U.S., and Laura Sliwak who covers
the eastern half of the U.S. “As with
most brands that start out in Pet
Specialty, you need to start small and
develop a profitable business so we can
afford ourselves and add more area
managers,” says John.
“In general our team sells all the
brands but our key focus is on the profit
brands – TEMPTATIONS®, CESAR®,
and Dog Snacks and Treats. One of
our biggest challenges this year was
to launch WHOLEMEALS into this
channel. We recently passed our first
milestone by gaining distribution for
WHOLEMEALS in over 1,100 outlets
by September of this year.
“To drive distribution we offered
Aheadof
theField
a free shipper to every retailer that
purchased one case of each of the eight
new WHOLEMEALS items,” explains
John. “If that was too big for a specific
store we offered a small display at the
check out. After securing distribution,
our team has been very committed to
ensuring that the product is moving off
the retailer shelves by doing a number
of weekend demos on their own time.
Each team member is very committed
to the success of the WHOLEMEALS
brand in particular and have
demonstrated this with the weekends
and extra hours that they have put in
doing demos, conducting educational
seminars at store level, or just passing
out coupons at dog parks,” says John.
High Profile
Another key to the early success
of WHOLEMEALS is a video that
George Kay and Matt Hirschhorn
produced using Dr. Tiffany Bierer as
the spokesperson for WHOLEMEALS.
The video is a two minute loop that
plays all day on the WHOLEMEALS
shelf. The video helps explain the
WHOLEMEALS product and its
benefits, as well as how to use it.
“The key is getting people to
understand all the benefits, and the
fact that this is a complete meal, not
a snack. The product is awesome
and could be the most palatable one
we make. Once a dog tries it the
product sells itself to the consumer,”
explains John.
What’s Next?
John is very excited about the
upcoming year. “2009 is all about
making sure that the stores that have
distribution are successful. We will be
very focused on educating the retailers,
participating in major pet events in
our key markets where we have area
managers, and sampling. We want to
ensure we have the price point correct,
the product merchandised in multiple
locations, and lots of point-of-sale
material on the shelf.” The team has
doubled the volume of TEMPTATIONS
sold through the channel, and in 2009
it will focus on growing CESAR,
TEMPTATIONS, Dog Snacks and
Treats by over 50 percent. •
A new field team has been going the extra mile to
launch the WHOLEMEALS® brand into the Independent
Pet Specialty channel, with amazing results.
18 Mars The Associate
Left: The new Independent Pet
Specialty field team.
21. One look at the melting brown eyes of Buster
and it was love at first sight for Jason Ripper.
Jasonand
Buster
Peticulars
in love and had to take him home.
Buster is a cock-a-poo (cocker
spaniel-poodle mix) and will turn
one in October.
Energizing the Household
“Even though my son Jacob is nine,
before we got Buster our house
was fairly quiet. That little dog has
completely transformed the household
– he energizes the whole family. He’s
the first to greet me at the door, and
he never gets bored with me!” laughs
Jason. “I can’t stop giving love to my
little puppy dog. He’s always looking
for hugs, a lap to sit on or someone to
curl into to fall asleep.”
Buster even changed the mind of
Jason’s mom. “My parents were not
‘pet people’ while I was growing up,
and I didn’t know what my mom
would think of Buster when she
came to visit,” remembers Jason.
“But I had nothing to worry about.
Buster has changed my mom’s point
of view. While she was visiting,
A
wise pet owner once said,
“The good Lord in his
ultimate wisdom gave us three
things to make life bearable: hope,
laughter, and dogs…but the greatest
of these is dogs.”
It’s a given: If you work long
enough for Mars Petcare, the love of
animals will rub off on you. And it
doesn’t just affect those that reside in
Nashville or at one of the sites around
the country. This time, the dog-bug bit
Jason Ripper who works in Corporate
Affairs in the Mount Olive, NJ office.
“I have been with Mars for two years
and support internal communications
for Mars North America, which
includes Mars Petcare,” said Jason. “I
never had a dog growing up, but the
Hackettstown, NJ associates held a
pet adoption drive last fall, and it got
me to thinking about getting a dog.
“My wife Gail and I were walking
through the mall last holiday season
and saw a little brown and white
puppy in the window. We just fell
“It’s a given: if you work long enough for Mars
Petcare, the love of animals will rub off on you.”
Buster followed her everywhere to
play; he even wanted to stay with
her at night to sleep. And when she
was leaving, he ran to a window on
the second floor to watch my mom
get in the car and leave. It was his
own way of saying goodbye. Now
when mom calls, she asks about her
grandson first, then she asks about
Buster. She eventually gets around to
asking about me!” says Jason.
Buster has even won over the
neighborhood children. “The little
kids in the neighborhood will come
over, knock on the door and ask if
Buster can come out and play. He
has quite the fan club,” comments
Jason. “I can’t believe that I haven’t
had a dog before. Because of him,
I’m officially a dog person. I will
always have a dog.” •
Mars The Associate 21
Jason, Gail and
Jacob celebrate
Buster’s first birthday.
23. Mars The Associate 23
AccountProfile
a high percentage of retired folks
averaging 50-60 years old. We also have
a number of stay-at-home moms and
dads. We find most of our specialists
through referrals and the NUTRO
website,” says Margie.
Because of the growth of national
retailers, the NUTRO demo force
continues to grow. “When I started
in our training; it’s what makes us
different,” says Margie.
“We want a specialist to feel
confident in their presentation so
we provide scripts for the specialists
to follow. It’s easy to remember and
helps the specialist to identify the
needs of pet owners. Eventually,
with experience, it becomes second
nature to tell the NUTRO story
and go through the key points in a
presentation such as ‘feed less, eat less,
poop less’ as well as reminding the
customer that Nutro Products offers a
100 percent money back guarantee.
“Once a food is identified, we then
talk to the customer about treats,
and now – because of the addition
of GREENIES® – our demo team
is responsible for discussing oral
care as well. It’s been fun to include
GREENIES in our conversations. We
are able to heighten the awareness of
oral care and promote the number
one product on the market.”
A-PEACH
Not just anyone can be a Pet Nutrition
Specialist. The ideal candidate has a
very specific set of characteristics. “We
look for specific qualities that we call
‘A-PEACH.’ This stands for assertive,
personable, energy, action oriented,
communications skills, and a history
of hard work,” explains Margie.
“Currently the average longevity of
our specialists is about 24 months
which is great for part time
employment.”
In addition to the
characteristics, Pet
Nutrition Specialists
tend to meet a
certain profile.
“Specialists are pet
lovers and someone
who feeds NUTRO. We have
“We take such pride in our training; it’s what
makes us different”
Sheila Greenwood,
British Columbia, Canada
Dot Buckley,
Yakima, WA
What the Specialists Say
“My husband Brian launched Nutro Products into Canada at the 1986
Expo and I think I’m one of the original demonstrators for the company. I
always suggest to customers to read the labels of their pet’s food and be
aware of what they are feeding their dog or cat. Consumers are surprised
to say the least when they see by-products and preservatives listed in a
food. Over the years, I have seen sick pets become healthy just because
of a change in diet. I believe in NUTRO foods so much and I would never
do this type of work for any other company.”
Sheila Greenwood, Pet Nutrition Specialist since 1987
“I celebrated my ninth year with Nutro Products this month and it feels
like a dream. It doesn’t seem like it’s been that long! NUTRO sells itself. I
enjoy telling the story and helping customers and their dogs.”
Jane Berotti, Pet Nutrition Specialist since 1999
“I believe you have to believe in what you’re selling and I love the
company. I believe in NUTRO because it’s what I feed to my three
Standard Schnauzers – and they are all champions. And I love the team
out here. Angela Reagan, Mark Reed, and Mary Hooks are awesome.
They supply us with everything we need to do our jobs well.”
Dot Buckley, Pet Nutrition Specialist since 1996
with Nutro Products as a Territory
Demo Manager ten years ago there
were 30 demonstrators. At that time
sales reps did most of the demos, but
the success of the in-store demos was
undeniable. Now, in just the last three
years, our demo team has gone from
2,000, to 3,300 and we add new people
almost every day,” laughs Margie. •
24. Community
24 Mars The Associate
J
unior Achievemnt (JA) BizTown,
JA’s Elementary Capstone
Program, helps young people
discover, investigate and become
productive citizens in a life-size
replica of a real town. The students
operate the stores, bank, radio
station, restaurant, newspaper,
realty office, TV station, and city
hall – which are all outfitted with
modern office equipment and
business supplies.
During the JA BizTown experience,
students learn first-hand what it
takes to create a business, run a
newspaper, supervise employees
and hold elected office, as well as
personally earn and manage money.
Young people are getting a taste of the responsibilities
and opportunities of citizenship in a special free
enterprise program sponsored by PEDIGREE®.
Prior to their daylong JA BizTown
experience, teachers and adult
volunteers attend on-site training
workshops, and students complete
a four to six week interdisciplinary
in-class curriculum. Then it is off
to JA BizTown, where everyone
participates in a hands-on
simulation that illustrates the
connection between hard work and
tangible success. A visit also teaches
responsibility, leadership, decision-
making and team building.
Teachers here are given a new
interdisciplinary approach to
teaching social studies, math,
language arts, government and
economics. Parents have a chance to
experience economic education in
new, exciting, and imaginative ways.
The Mars Effect
“The five-year, $50,000 sponsorship
of the Junior Achievement BizTown’s
pet store by Mars Petcare US and
the PEDIGREE brand will not only
allow us to meet the needs of today’s
students, but to also ensure that
we will continue to provide this
innovative learning opportunity that
is so instrumental in preparing the
workforce of the future,” says Angel
May, Mars Petcare US Community
Affairs Manager. •
BizTownGetsBusy
P
EDIGREE and HEB grocery
stores recently partnered up to
co-host an adoption drive event
with Animal Friends Humane Society
(San Antonio, TX) as an initiative to
help shelter dogs in the community
find loving homes and to support
the newly-established PEDIGREE
Foundation.
The event, sponsored by
PEDIGREE and HEB, was the
culmination of a special in-store
co-marketing program that raised
$14,000 for local shelters throughout
the region. Among the local shelters
receiving donations were:
San Antonio – Animal Friends
Humane Society
Houston – Houston Humane Society
Austin – PAWS of Austin
Corpus Christi – PALS Animal Shelter •
PEDIGREE®, HEB and the
Animal Friends Humane
Society in San Antonio
have joined forces
to find homes for
abandoned dogs.
Heart
ofTexas
The PEDIGREE
Dogstore in BizTown
(L–R) Associates Juan Rodriguez and
Sandy Hartley, the Animal Friends
Humane Society’s Cheryl Wildenstein,
HEB’s Scott Prey and Debra Godoy,
and associate Hector Cordero
25. Community
PetPawgeant
T
he Lebanon, TN site, which
produces a number of
NUTRO® products, recently
held its own ‘Pawgeant’ featuring the
pets and critters of the associates.
“There were three categories:
dogs, cats and ‘other’. The winner
of the ‘other’ category was a pet
goat! It was great fun,” says Site
Administrator, Lisa Pierce.
Over 50 photo entries
of associates’ beloved
companions and unusual
pets were brought
in for all to see.
Everyone had the
opportunity to
vote for their
favorite in
each category.
The Lebanon, TN, site went wild when it held a
‘Pawgeant’to celebrate the weird and wonderful
pets close their hearts.
Winning Pets
The Distribution Department
walked away with first place ribbons
in all three categories.
Sammy White and his American
Bulldog Samson took first place in
the dog category. Jason Montgomery
won first place in the cat category
with Gracie, a Persian, and James
Rickman overwhelmingly took first
place in the ‘other’ pet category
with ‘Goat.’ •
SpringaPet
FundraiserBoosting the bottom
line for the PETCO
Foundation.
A
check for $50,000 was
presented to the PETCO
Foundation from Mars
Petcare and the PEDIGREE® brand
in support of the Foundation’s 2008
‘Spring A Pet’ Campaign.
Earlier this year, PETCO teams
across the country collected
donations on behalf of local
animal shelters with thousands of
pet parents giving to the cause.
Mars Petcare donated $1 for every
purchase of PEDIGREE products of
$10 or more.
The company’s contribution
brought the campaign’s total to
$1.95 million, with all donations
going to local animal shelters. “All
of the money raised in our stores
during the Spring A Pet fundraiser
went straight to the PETCO
Foundation this year because the
PEDIGREE brand covered the
costs of the signage to promote the
campaign, saving the foundation
$35,000,” says VP DMM Dog Food
Consumables Rick Rockhill, who
accepted the check on behalf of the
PETCO Foundation.
“More than four million animals
are surrendered to shelters each year,
and with the continued economic
climate, we are seeing the number of
dogs brought into shelters increase,”
says Harvey Millar, Mars Petcare
National Sales Director. “We are
determined to reduce that trend.”•
Mars The Associate 25
SiteProfile
26. 26 Mars The Associate
SiteProfile
stable, comfortable and outgoing in
environments which are new to the dog.
Police dogs rarely work at home and
must perform in places that are new to
them and their handlers. Confidence in
new environments is shown in dogs of
all ages, so puppies can be evaluated
for this trait. Dogs used for police work
must also show good ‘prey’ or ‘hunting’
drive. This is expressed in a dog’s desire
to chase moving objects, seek out
hidden objects and carry objects. This
drive is essential to all scent work and
off-lead apprehension work.
Dogs of any age which will chase and
persistently search for objects in a new,
adverse environment (like a slippery
floor or climbing over unstable footing)
make the best candidates for detector or
other scent work.
If a puppy shows confidence and
stability in all sorts of environments,
good prey drive and some indications
that it has defense drive, it will
probably make a good K-9 officer.
The size, color and overall
looks of the dog are much less
important that its temperament
and ability to function. •
W
e financially supported
the first K-9 officer in
our area in May 1999.
That officer was a part of the Coles
County Sheriff’s Department for
many years and has since retired,”
says Susie Butler, site services for
the Mattoon site.
“In May of 2001 we
supported the Mattoon
Police Department by purchasing ‘Jax’,
who is still active today. Most recently,
the site supported a black German
Shepherd named Goro. Goro started
with the police department in August
and is still going through training.”
In total, the Mattoon site supports
15 K-9 units within a 100 mile
radius of the site. “Although we
have helped financially with three
dogs, we provide food for all the K-9
units around central Illinois. With
today’s cutbacks, all officers are very
appreciative of our generous food
donations,” explains Susie. “And
when the dog trials are within close
proximity of us, we take several
pallets of food, snacks and treats to
help support the officers that protect
us on a daily basis.
“Also, the site actually has an agility
course and perpetrator search boxes for
training. Several area officers and their
four-legged partners use our facility for
practice on a regular basis.”
Regional Competitions
Because of the on-site course, the
site has played host for one of the
regional competitions held by the
United States Police Canine Association
(USPCA). “Many of the dogs that
we sponsor have won prestigious
awards,” comments Susie. “In fact,
K-9 Officer Jax and his partner Officer
Ron Bateman of the Mattoon Police
Department took first place at the
USPCA Regional Dog Trials in May.”
According to Susie, the working K-9
is to be respected when on duty, but an
off-duty dog is just as playful as any
other family dog. “These dogs
live and work with their handlers.
The bond between dog and their
human partner is extremely
strong,” said Susie. “When a K-9
officer retires, he stays with his
handler for the rest of his life.”
Suitable K-9 Officers
Any dog used for patrol or
detection purposes must be
K-9CapersFor nearly ten years the Mattoon, IL site has been supporting the U.S.
Police Canine Association by providing food and training facilities.
Associates load up a trailer
of product for the USPCA.
(L–R) Officer Ron
Bateman, Jax, Susie
Butler, Officer Ryan
Hurst and Goro
“
27. Mars The Associate 27
Health & Wellbeing
T
hese physical signs
of some of the most
common forms of
cancer have been compiled from
a number of sources including the
American Cancer Society and Cancer
Awareness, to help the wellbeing and
health of the Mars associates. If you
or a loved one is experiencing any of
these symptoms, please consult your
physician.
1Losing weight at a rapid rate
(among people not being on a
diet), gasses, discomfort, digestive
disorders, anorexia, recurring
diarrhea and constipation are the
symptoms occurring most frequently
in cases of lung, stomach, kidney and
large intestine cancer.
2Pain of unknown cause such as
long-lasting stomach aches can be
the symptom of large intestine cancer,
lumbago can be the sign of kidney
cancer, and pain in the chest can result
from lung cancer. Bone aches can be
caused by metastasis.
3Long-lasting hoarseness (over three
weeks), persistent cough or change
of its character can be caused by lung
or larynx cancer.
4Change in color of moles and
warts, ulceration and itching,
ulceration of open wounds, burns and
scalds can be the signs of skin cancer.
5Excessive production of urine,
backlog of urine, painful urinating,
slow, time-consuming flow of urine,
lumbago as well as backache can be
the signs of prostate cancer.
6Pain, vertigo,
nausea, sight
distortions (over
sensitized sight,
astigmatism), hearing
impediment, upset balance and
mental disorders can result from
brain cancer.
7Swallowing difficulties can be
a symptom of throat, larynx,
esophagus and even stomach cancer.
8Feeling of fullness, aches and
digestive disorders may be due
to stomach cancer and other kinds
of intestinal cancers. Blood in feces,
black feces, alternating diarrhea and
constipation, mucus in feces, narrow
(pencil-like) feces are also symptoms
of intestinal cancer, especially of the
large intestine and rectum.
9Blood in urine (without the
symptoms of urinary tract
inflammation), compulsive urination,
and difficulties in urination can
accompany a urinary tract cancer.
10Improper bleeding from the
genital tracks, pink or dark-
red vaginal discharges, hypogastria
and aching lower limbs can
be the signs of vagina,
uterine cervix
and uterus
cancer.
12Breast
lump,
ulceration,
retraction of
the nipple,
asymmetrical
nipples,
change of size
or the shape of a
nipple, its swelling
and the marks around
it, enlargement of lymphatic
glands in the armpit, extension
of veins in the breast skin, ulceration
of breast skin, shoulder swelling, flat
efflorescence (in case of advanced
inflammation nipple cancer) – are
often symptoms of breast cancer.
13Pain and pressure in the
upper right part of the
stomach, tiredness, anorexia, and
at a further stage of the disease a
palpable tumor in the upper right
part of stomach, inclination to
jaundice and bleeding can be the
signs of liver cancer. •
Don’t ignore the signs:
early detection of cancer
can save your life.
AreyouReading
theSignals?
The Mars HealthTracks Cancer Program
By addressing the full spectrum of oncology HealthTracks offers a
confidential, telephonic support program that assists in screening and
early detection, supports participants undergoing active treatment and
provides additional services for participants who have triumphed over the
illness or who are living with a terminal disease.
Upon enrollment in the HealthTracks cancer program, each participant
is assigned to a care manager that will be available to him or her via a toll
free number. An on-call care manager is also accessible to participants
24/7. The HealthTracks care managers are specialized oncology nurses
with an average of 13 years of experience. They are knowledgeable in
all cancer treatment settings including home health, hospice, hospital-
surgical care, and medical oncology and radiation practices.
Call 866.588.1824, option 1, option 3 to enroll.