This document outlines a project aimed at improving English language skills for Marriott hotel staff in China. It details the creation of a website that provides teachers with resources, including teaching ideas, sample dialogues, and scenarios relevant to hotel operations. The goal is for staff to enhance their communication skills effectively when interacting with English-speaking guests.

1. English for
Marriott Hotel Staff
Presented by
Toddd Beuckens
Maricarmen Cedillo
Brandie Conner
Chiao-Ling Lu

2. Marriott Values:
“Our core values make us who we are. As we
change and grow, the beliefs that are most important to
us stay the same—putting people first, pursuing
excellence, embracing change, acting with integrity and
serving our world”
"Take care of associates and they will take care of
the customers.“
http://www.marriott.com/culture-and-values/core-values.mi
Marriot strives in meeting customer needs through
excellence in quality, service and hospitality.
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3. This project will entail a website
This website will provide teachers basic
English teaching ideas and training for
employees at Marriot hotels in China who
wish to improve their English skills.
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4. Teachers will be able to:
• utilize easy-to-use teaching ideas and
common hotel English expressions
• access activities, games, discussion topics,
worksheets, and role play situations
• engage their students in learning and
provide them with relevant materials
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5. Teachers will be able to present to their students:
• sample dialogues that students may use as models
• scenarios with various functions and situations
that hotel employees may face when interacting
with English speakers, such as:
• Greetings guests
• Dealing with requests
• completing orders
• addressing problems and complaint
• giving compliments
• answering questions
• offering help and advice
• explaining instructions/bill settlement
• giving directions
• answering phone calls
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6. Our goal is that after teachers have used
these strategies, hotel employees (staff) will:
• learn sentence and grammatical structures, phrases
and vocabulary that are specific to the different
functions
• learn to use idiomatic expressions that will help
them improve and facilitate communication on the
job
• be able to use and apply immediately these
expressions and phrases when interacting with
guests
• be able to answer questions in English regarding
airport, restaurants, transportation, etc.
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