Engagement is critical for the aged care sector given workforce challenges, including high turnover. Engagement comes from leadership, as the best organizations take a strategic, cascading approach to developing engaged leadership teams. This ensures managers are accountable for engaging their direct reports. The aged care sector must improve engagement and retention through leadership development initiatives like the CF100 program, which focuses on providing clarity, feedback, vision, growth opportunities, and a sense of belonging for employees.

2. “care factor zero”

6. “culture eats strategy for
breakfast”

8. Employee Engagement

9. Engagement = care factor

10. Care
factor
zero!

11. Care
factor
zero!
Care
Factor
100

12. Global Financial Crisis
2007

13. NOW!
Need pic

18. Global Engagement Crisis
Level of Engagement World Australia
Engaged 13 24
Not Engaged 63 60
Actively Disengaged 24 16
100% 100%
(Gallup Consulting)

19. So what? Highly Engaged =

20. Aged care Sector in
Australia

21. Aged Care – Growing
Fast
65 years + will double
in next 40 years
Reference: 2015 Treasury Intergenerational Report

22. Workforce Implications
• Greater need for staff – grown
34% in last 5 years
• Median age 50
• Half reaching retirement age in
15 years
Reference: Aged Care Puzzle, McCrindle Research

23. Workforce Implications
• 62% of residential facilities
report a shortage of
Registered Nurses
Reference: Deloitte Access Economics

24. Workforce Implications
“a well led, well trained
workforce is essential for
a sustainable sector”
Reference: 2016 Aged Care Roadmap

25. Retention and Turnover
• Significant Issues
• Turnover estimated between 25%
and 40%
• Organisational culture and
management support key issues
Reference: Dr Katrina Radford, Griffith University

26. Conclusion:
• Aged Care Sector must
improve engagement,
retention and attraction of
skilled employees

27. Improving Culture and
Engagement

28. SAL – biggest in 25 years
Key finding frontline leaders have a huge effect on engagement
and culture
http://sal.workplaceleadership.com.au

29. Key Finding:
Engagement, culture, trust
and 'intention to quit' are
results of good leadership.

30. What the best
do differently
(Gallup)

31. What the best
do differently
(Gallup)
• They develop their leaders!

32. What the best
do differently
(Gallup)
• Strategic, top down approach
to engaging leadership teams

33. What the best
do differently
(Gallup)
• Cascade engagement through
managers to employees

34. What the best
do differently
(Gallup)
• Managers are accountable for
their team’s engagement

35. Care
factor
zero!
Care
Factor
100

36. CF100
1. Clarity

37. CF100
2. Feedback

38. CF100
3. Vision

39. CF 100
4. Growth

40. CF100
5. Belong

41. Leadership development pays!

42. In summary
• Engagement matters!
• Especially in aged care
• Engagement comes from
leadership

43. In summary
• Leadership in aged care
will be a focus of ours in
2017
• Please contact us if we can
help

44. “Clients do not come
first. Employees come
first. If you take care of
your employees, they
will take care of the
clients.”

45. gregmowbray
gregmowbray.com1
@gregmowbray
Care
Factor
100