Marla Rosner shares the advice your mother couldn't possibly have given you about how to avoid communication blunders in the digital age. From the July 2013 Bay Area Consultants Network (BACN) meeting.

1. Before You Hit Send
”
What your Mother Could Not Have Told You
About
Communication in the Digital Age
7/13
Marla Rosner, InstillLeadership,
www.InstillLeadership.com

2. 7/13
Marla Rosner, InstillLeadership,
www.InstillLeadership.com

3. What Channels are You
Using?
Communication
Channels
My Top Choices My Client’s Top
Choices
Another Key
Contact’s Top
Choices

4. When are you sending
that
proposal?

5. 7/13
Marla Rosner, InstillLeadership,
www.InstillLeadership.com

6. 7/13
Marla Rosner, InstillLeadership,
www.InstillLeadership.com

7. 7/13
Non-Verbal Cues and
Communication
Text
based
Audio Face to
Face

8. What are the stakes?
11/9/2010
Marla Rosner, InstillLeadership,
www.InstillLeadership.com

9. What’s the urgency?
7/13
Marla Rosner, InstillLeadership,
www.InstillLeadership.com

10. 7/13
Face To
Face
Phone
Email Text/SM
High Stakes
Low Stakes
Not Urgent Urgent
Speed
Importance
Conscious Communication
REAL TIME

11. Caveat
The paper trail
Marla Rosner, InstillLeadership, www.InstillLeadership.com

12. Ask Yourself:
7/13
1. What is my existing rapport with the other
person?

13. Ask Yourself:
What are the stakes?
(What are the risks if it goes poorly?)
To the project?
To the relationship?
To my reputation?
To my checkbook?
Marla Rosner, InstillLeadership, www.InstillLeadership.com

14. Ask Yourself:
How quickly do I
need a response?
BACN www.bacnetwork.com

15. Ask Yourself:
What is the likelihood this will go
poorly if I use my default mode?
It’s not about you…
It’s about them!

16. Best Practices
• Check your channels!
• Understand your defaults and
others’
• Don’t communicate
impulsively
• Check out your assumptions