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MARKETING MANAGEMENT
Marketing is meeting needs profitably.
Marketing Management is the art and science of
choosing target markets and getting, keeping, and
growing customers through creating, delivering, and
communicating superior customer value.
4 Ps & 5 Cs of Marketing
Developing Marketing Strategies and Plan
Holistic Marketing Orientation &
Customer Value
• Value exploration
• Value Creation
• Value delivery
Business Unit Strategic Planning
The Marketing research Process
• Define the Problem, the Decision Alternatives, and the
Research Objectives
• Develop the Research Plan
• Collect the Information
• Analyse the Information
• Present the findings
• Make the Decision
Creating Customer Value and
Customer relationship
Companies are becoming skilled in Customer relationship
Management (CRM), which focuses on developing programs to
attract and retain the right customers and meeting the individual
needs of those valued customers
Analysing Consumer Market
The Buying Decision Process
Problem
Recognition
Information
search
Post
Purchase
Behaviour
Purchase
Decision
Evaluation of
Alternatives
Analysing Business Markets
Organizational buying is
the decision-making
process by which formal
organizations establish
the need for purchased
products and services.
Identifying Market Segments and Targets
Psychographic Segmentation
• In psychographic segmentation, buyers are divide into
different groups on the basis of psychological/personality
traits, lifestyle, or values.
• People within the same demographic group can exhibit
very different psychographic profiles.
Market Targeting
Competitive Dynamics
Product Life-Cycle Marketing Strategies
Brand Positioning & Brand Equity
No company can win if its products
and services resemble every other
Identifying competitors
Analysing competitors
Choosing POPs and PODs
• Brand Benefits in choosing the Points-of-parity and Points-of-
difference
• Perceptual maps are visual representations of consumer
perceptions and preferences.
Most Valuable Intangible Asset of a
Firm :Brand Equity
Customer-based brand equity is the differential effect brand knowledge has
on consumer response to the marketing of that brand.
A brand has positive customer-based brand equity when customers react
more favourably to a product and the way it is marketed when the brand is
identified
Designing Value
Product & Services Differentiation
Superior service providers consciously
strive to create a memorable customer
Price is the one element of the
marketing mix that produces revenue
Channel Integration and
Systems
A conventional marketing
channel consists of an
independent producer,
wholesaler and retailer
Managing Retailing, Wholesaling, and
Logistics
Integrated Marketing Communication
Marketing Communications
Mix
• Advertising
• Sales Promotion
• Events and experiences
• Public relations and publicity
• Direct marketing
• Interactive Marketing
• Word-of-mouth marketing
• Personal selling
Managing Mass Communications
5 Ms of Advertising
Mission
Media
MeasurementMoney
Message
Managing Personal Communications
Word of mouth
Challenges in New-Product
Development
• The Innovation Imperative
• New-Product Success
• New-Product Failure
Global Markets
Entering The Market
• Indirect and Direct Export
• Licensing
• Joint ventures
• Direct investment
Marketing Metrics
Sales Metrics
Customer Readiness to
Buy Metrics
Customer metrics
Distribution Metrics
Communication Metrics
CASE STUDY
Marketing Asset management
Google acquired the video hosting site in
2006 for $1.65 billion
CREATIVE THAT CRACKS THE CODE
-Julia Kirby
Creative concepts for Ads
• Ad-optimizing technologies
• Filter-defying product placement, search-based
• Ad serves, real-time media bidding
• Location-based features for mobile devices
IDEAS
• Variations on a Meme: Wonderful Pistachios
• The Ad as a Game: Coca-Cola China
• Collaborating with the Crowd: Oreo Cookies
• Just Enough Humour: Kia Motors America
• A New Social Movement: Marks and Spencer
• Ads That “Go Native”: Neiman Marcus and Target
Creative Indian Ads
By setting up camera feeds
connected in real-time and a
touchscreen vending machine that
spews out instructions, friends in
Lahore, Pakistan and New Delhi,
India connect with gestures,
waves and dance — in exchange
for free Coke.
Dove made an earlier bid to
reflect a woman’s true beauty in
a much earlier campaign.
Creative Indian Ads
Volvo – Suspensions & Speedbumps
Car buyers associated the smooth ride across the fake
speedbump with a feeling of a smooth ride made possible with the
suspension system
Created by Subhasis Panda, IIT Bombay,
during an internship by Prof.Sameer Mathur, IIM Lucknow
www.IIMInternship.com

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